Loading...
Flash Player 9 (or above) is needed to view slideshows. We have detected that you do not have it on your computer.To install it, go here
-
9ruvie favorited this 2 months ago -
drivier favorited this 9 months ago -
Biduim favorited this 9 months ago -
gscripcariu favorited this 9 months ago
-
xgijon favorited this 9 months ago -
fredalden favorited this 9 months ago -
raymondbrown favorited this 9 months ago -
mseago favorited this 9 months ago
-
sabJanta favorited this 9 months ago -
Aray746 favorited this 10 months ago
-
rjordao favorited this 11 months ago
-
chakim favorited this 11 months ago -
midmarketplace favorited this 11 months ago
-
coelhotv favorited this 11 months ago
-
noctiangel favorited this 12 months ago -
Added to the group entreprise 2.0 by yan2506
-
Added to the group Enterprise 2.0 by yan2506
-
pranavsaraiya favorited this 2 years ago -
kamaelian favorited this 2 years ago -
hlchia favorited this 2 years ago -
hsaavedr favorited this 2 years ago
-
djrainmann favorited this 2 years ago -
smorar favorited this 2 years ago -
vwliu88 favorited this 2 years ago -
florian.groebel favorited this 2 years ago -
ongotre favorited this 2 years ago
-
pizarropablo favorited this 2 years ago -
metabox favorited this 2 years ago -
nhienmai favorited this 2 years ago -
maziqbal favorited this 2 years ago -
OlgaPushkina favorited this 2 years ago
-
-
memoire9generation0 favorited this 2 years ago -
mrw favorited this 2 years ago
-
qumiali favorited this 2 years ago
-
chelo favorited this 2 years ago -
Xinew.Zhou favorited this 2 years ago -
lucasjuancarlos favorited this 2 years ago
-
ludmila favorited this 2 years ago
-
winny1978 favorited this 2 years ago
-
mm1 favorited this 2 years ago -
smaldon favorited this 2 years ago -
lauroprado favorited this 2 years ago
-
efly favorited this 2 years ago
-
tomasmartinez favorited this 2 years ago -
pauld favorited this 2 years ago -
fdammacco favorited this 2 years ago -
pgiese favorited this 2 years ago
-
mmilan favorited this 2 years ago
-
arvetica favorited this 2 years ago -
shuwesley favorited this 2 years ago -
kdonaldson favorited this 2 years ago
-
shuwesley favorited this 2 years ago
Slideshow Transcript
- Slide 1: DRAFT VERSION Management2.0: Competitive Advantage through Business Model Design & Innovation Guadalajara, June 2007 Alexander Osterwalder, PhD alex@arvetica.com
- Slide 2: change is the process by which the future invades our lives -> Alvin Toffler
- Slide 3: first of all: what are YOUR concerns? (buzz groups)
- Slide 4: what are YOUR biggest issues and fears you face in strategic management today?
- Slide 5: where do YOU see the largest opportunities to improve strategic management today?
- Slide 6: your expectations for today?
- Slide 7: what is innovation?
- Slide 8: tell me about the most important innovations in your company
- Slide 9: types of innovation?
- Slide 10: technology innovation
- Slide 11: process innovation
- Slide 12: product & service innovation
- Slide 13: business model innovation
- Slide 14: four levels of innovation business model innovation product & service innovation process innovation technology innovation
- Slide 15: “Business model innovation matters” and it is a top priority of CEOs
- Slide 16: Operating Margin Growth in Excess of Competitive Peers compound annual growth rate over five years [Source: IBM, CEOs are expanding the innovation horizon: important implications for CIOs]
- Slide 17: Benefits Cited by Business Model Innovators percent of respondents [Source: IBM, Global CEO Study 2006]
- Slide 18: why talk about business models?
- Slide 19: how do you describe a business model?
- Slide 20: without a common language
- Slide 21: how do you communicate a business model?
- Slide 22: 18% 1% 300% Strategy Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Cras in tortor. Sed posuere erat. Maecenas pulvinar nulla eu magna. Vivamus semper, Text risus ut egestas pulvinar, lectus ante feugiat quam, sit amet congue odio lacus ac ipsum. Aliquam suscipit, est ut volutpat vulputate, nulla felis pulvinar libero, non ornare libero ipsum tristique tortor. Fusce sed lorem vitae justo feugiat malesuada. Donec aliquet. Vivamus semper eros nec Text diam. Vivamus sem arcu, imperdiet nec, congue ac, scelerisque vel, nulla. Donec et mauris. Integer a nulla vulputate pede consequat euismod. Praesent molestie urna nec leo. Proin eros. Maecenas ac sem nec dui sodales tempus. Maecenas suscipit egestas velit. Suspendisse vel tortor. Proin imperdiet, sem nec aliquet ultrices, nunc est egestas eros, non hendrerit magna eros eget augue. Maecenas sed leo vitae leo faucibus vulputate. Proin dignissim eros at augue. Text Nam luctus nulla non nibh. Nam at lorem ac mauris laoreet viverra. In placerat consequat nunc. Donec rhoncus nunc ac urna. Integer vestibulum condimentum orci. Fusce velit turpis, malesuada quis, scelerisque ut, eleifend vitae, ipsum. Vestibulum eu erat. Vestibulum justo nisl, tincidunt et, semper vel, tristique quis, eros. Vestibulum tempus, massa vel consectetuer congue, erat magna consequat purus, a facilisis orci nibh vitae purus. Nam tincidunt venenatis ligula. Nunc orci nulla, ornare quis, lobortis viverra, dapibus at, turpis. Suspendisse sit amet nisl at enim tincidunt blandit. Curabitur augue est, suscipit sed, egestas sit amet, vehicula vitae, tellus. Maecenas nec metus vel nisi interdum pellentesque. Development plan • Quisque augue felis, commodo a, elementum id, faucibus id, sem. Aenean rutrum enim. Praesent pulvinar dignissim nisl. Cras a nunc. Donec tincidunt odio sit amet lacus. Pellentesque metus tortor, ullamcorper vitae, lobortis vel, euismod in, mi. Ut laoreet, tellus laoreet blandit mollis, massa purus posuere purus, quis molestie ligula massa eu metus. Duis placerat, nulla sit amet ornare interdum, neque nunc mollis leo, vitae porttitor mi orci sit amet neque. Donec at enim. In facilisis tellus gravida ligula. Phasellus ut lorem. Pellentesque ac tortor eget augue suscipit ullamcorper. Aenean eleifend porta orci. • Etiam at arcu. Vestibulum lacinia nunc in eros. Suspendisse potenti. Aliquam erat volutpat. Donec gravida. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Maecenas vel enim et metus semper fringilla. Donec ornare arcu. Maecenas faucibus ligula convallis nibh. Mauris dui quam, congue eu, commodo nec, tristique in, enim. Nulla auctor semper urna. Quisque a elit eu purus iaculis vestibulum. Aliquam dictum risus at odio. Fusce at lorem et elit faucibus placerat. Aenean velit. Proin elit odio, blandit et, scelerisque quis, pulvinar a, dui. Nunc magna dolor, bibendum ut, accumsan congue, tincidunt sit amet, neque. Proin consequat tincidunt lacus. In urna dui, congue nec, tincidunt sit amet, facilisis imperdiet, lorem. 12% • Morbi sed nibh. Vivamus vitae dolor. Ut bibendum volutpat mi. Pellentesque quis magna non lectus elementum pretium. Aliquam quis est vitae arcu consequat fringilla. Cras magna risus, placerat eget, egestas consectetuer, ornare vel, felis. Nam ornare justo id orci mattis ultricies. Morbi luctus. Ut pretium odio ac libero. Nunc sollicitudin pharetra lorem. Aenean scelerisque, lacus eget ullamcorper scelerisque, ipsum urna viverra mi, eget viverra quam eros eget velit. Ut Words lacinia feugiat purus. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Etiam nunc nisl, aliquam blandit, luctus id, commodo laoreet, sem. Phasellus sit amet orci ut sapien vulputate pellentesque. Pellentesque dapibus purus et quam. Nam sit amet magna in neque dignissim sodales. Aenean non justo nec magna lobortis volutpat. through inappropriate means
- Slide 23: how do you implement a business model?
- Slide 24: with outdated methods
- Slide 25: how do you measure the success of a business model?
- Slide 26: we don’t
- Slide 27: how do you change a business model and innovate?
- Slide 28: we re-invent the wheel
- Slide 29: what is a business model?
- Slide 30: business model framework INFRASTRUCTURE OFFER CUSTOMER PARTNER CUSTOMER NETWORK RELATIONSHIPS CORE VALUE CUSTOMER CAPABILITIES PROPOSITION SEGMENTS ACTIVITY DISTRIBUTION CONFIGURATION CHANNELS COST REVENUE FINANCE STRUCTURE STREAMS a business model describes the value an organization offers to various customers and portrays the capabilities and partners required for creating, marketing, and delivering this value and relationship capital with the goal of generating profitable and sustainable revenue streams [Osterwalder (2004) The Business Model Ontology]
- Slide 31: case study
- Slide 32: you become the new owner of a soccer club …
- Slide 33: describe YOUR club’s business model
- Slide 34: what value proposition do you offer, to which customer segments? describing how a wealth management bank acquires its clients
- Slide 35: what value proposition do you offer, to which customer segments? (model) OFFER CUSTOMER VALUE CUSTOMER PROPOSITION SEGMENTS value proposition 1 target customer 1 value proposition 2 target customer 2 … …
- Slide 36: what value proposition do you offer, to which customer segments? (example) OFFER CUSTOMER spectacular fans offensive football advertising space & advertisers high visibility … …
- Slide 37: how do you reach your customers?
- Slide 38: how do you reach your customers? (model) OFFER CUSTOMER COMMUNICATION VALUE CUSTOMER & DISTRIBUTION PROPOSITION SEGMENTS CHANNELS value proposition 1 channel 1 target customer 1 value proposition 2 channel 2 target customer 2 … … …
- Slide 39: how do you reach your customers? (example) OFFER CUSTOMER stadium & box office spectacular club owned TV fans offensive football channel mobile phone TV advertising space & sales force advertisers high visibility
- Slide 40: how do you build relationships?
- Slide 41: how do you build relationships with your customers? (model) OFFER CUSTOMER VALUE CUSTOMER CUSTOMER PROPOSITION RELATIONSHIP SEGMENTS value proposition 1 mechanism 1 target customer 1 value proposition 2 mechanism 2 target customer 2 … … …
- Slide 42: how do you build relationships with your customers? (example) OFFER CUSTOMER personalized website (ticketing) spectacular team blog (RSS) fans offensive football …
- Slide 43: how do you earn your money with this business model?
- Slide 44: how do you earn your money with this business model? (model) OFFER FINANCE VALUE REVENUE CUSTOMER PROPOSITION STREAMS SEGMENTS value proposition 1 revenue stream 1 target customer 1 value proposition 2 revenue stream 2 target customer 2 … … …
- Slide 45: how do you earn your money with this business model? (example) OFFER FINANCE ticket sales spectacular TV channel fans offensive football subscriber fees mobile phone TV subscriber fees advertising space & advertising revenues advertisers high visibility
- Slide 46: the big picture (business model)
- Slide 47: the big picture Partner Network Customer Relationship • • food & beverages personalized web profile • • ticketing services newsletter • • promoters team blog (RSS) • • ad placement VIP events with team • • telecom operator … • TV operator • … Core Capability Activity Configuration Value Proposition Distribution Channel Target Customer • play attractive & win • • attractive soccer • • team management stadium fans (families, etc.) • • 360º event (match, • • games event management POS networks fan groups • brand management • • • venue management dining, shopping) club website (+online TV) companies • video images • • exclusive VIP lounges • • ticketing club cable TV channel event/concert organizers • channel management • • merchandising • • VIP relationship mobile phone TV channel advertisers • renting out stadium • • management … … • video crew •… •… Cost Structure Revenue Model • • team & maintenance Ticket fees & season tickets • • infrastructure management online TV subscription revenues • • marketing revenue sharing cable & mobile phone TV • • video renting out stadium for events • advertising revenues • merchandising revenues
- Slide 48: value creates revenues Partner Network Customer Relationship • • food & beverages personalized web profile • • ticketing services newsletter • • promoters team blog (RSS) • • ad placement VIP events with team • • telecom operator … • TV operator • … Core Capability Activity Configuration Value Proposition Distribution Channel Target Customer • play attractive & win • • attractive soccer • • team management stadium fans (families, etc.) • • 360º event (match, • • games event management POS networks fan groups • brand management • • • venue management dining, shopping) club website (+online TV) companies • video images • • exclusive VIP lounges • • ticketing club cable TV channel event/concert organizers • channel management • • merchandising • • VIP relationship mobile phone TV channel advertisers • renting out stadium • • management … … • video crew •… •… Cost Structure Revenue Model • • team & maintenance Ticket fees & season tickets • • infrastructure management online TV subscription revenues • • marketing revenue sharing cable & mobile phone TV • • video renting out stadium for events • advertising revenues • merchandising revenues
- Slide 49: creating value requires infrastructure Partner Network Customer Relationship • • food & beverages personalized web profile • • ticketing services newsletter • • promoters team blog (RSS) • • ad placement VIP events with team • • telecom operator … • TV operator • … Core Capability Activity Configuration Value Proposition Distribution Channel Target Customer • play attractive & win • • attractive soccer • • team management stadium fans (families, etc.) • • 360º event (match, • • games event management POS networks fan groups • brand management • • • venue management dining, shopping) club website (+online TV) companies • video images • • exclusive VIP lounges • • ticketing club cable TV channel event/concert organizers • channel management • • merchandising • • VIP relationship mobile phone TV channel advertisers • renting out stadium • • management … … • video crew •… •… Cost Structure Revenue Model • • team & maintenance Ticket fees & season tickets • • infrastructure management online TV subscription revenues • • marketing revenue sharing cable & mobile phone TV • • video renting out stadium for events • advertising revenues • merchandising revenues
- Slide 50: infrastructure generates costs Partner Network Customer Relationship • • food & beverages personalized web profile • • ticketing services newsletter • • promoters team blog (RSS) • • ad placement VIP events with team • • telecom operator … • TV operator • … Core Capability Activity Configuration Value Proposition Distribution Channel Target Customer • play attractive & win • • attractive soccer • • team management stadium fans (families, etc.) • • 360º event (match, • • games event management POS networks fan groups • brand management • • • venue management dining, shopping) club website (+online TV) companies • video images • • exclusive VIP lounges • • ticketing club cable TV channel event/concert organizers • channel management • • merchandising • • VIP relationship mobile phone TV channel advertisers • renting out stadium • • management … … • video crew •… •… Cost Structure Revenue Model • • team & maintenance Ticket fees & season tickets • • infrastructure management online TV subscription revenues • • marketing revenue sharing cable & mobile phone TV • • video renting out stadium for events • advertising revenues • merchandising revenues
- Slide 51: the profit zone Partner Network Customer Relationship • • food & beverages personalized web profile • • ticketing services newsletter • • promoters team blog (RSS) • • ad placement VIP events with team • • telecom operator … • TV operator • … Core Capability Activity Configuration Value Proposition Distribution Channel Target Customer • play attractive & win • • attractive soccer • • team management stadium fans (families, etc.) • • 360º event (match, • • games event management POS networks fan groups • brand management • • • venue management dining, shopping) club website (+online TV) companies • video images • • exclusive VIP lounges • • ticketing club cable TV channel event/concert organizers • channel management • • merchandising • • VIP relationship mobile phone TV channel advertisers • renting out stadium • • management … … • video crew •… •… Cost Structure Revenue Model • • team & maintenance Ticket fees & season tickets • • infrastructure management online TV subscription revenues • • marketing revenue sharing cable & mobile phone TV < • • video renting out stadium for events • advertising revenues • merchandising revenues
- Slide 52: the process of designing a business model
- Slide 53: the focus of the business modeler
- Slide 54: user-centered
- Slide 55: Nokia: Jan Chipchase
- Slide 56: creativity & exploration
- Slide 57: Googleplex
- Slide 58: interdisciplinary approach
- Slide 59: Grameen Phone Bangladesh
- Slide 60: holistic design
- Slide 61: Apple iTunes & iPod
- Slide 62: strategic fit
- Slide 63: Amazon.com
- Slide 64: the business modeler’s toolbox
- Slide 65: co-creation
- Slide 66: ideation
- Slide 67: visualization
- Slide 68: prototyping
- Slide 69: the design process
- Slide 70: 1. identify interdisciplinary stakeholders -> set-up team
- Slide 71: 2. understand business environment –> frame problem
- Slide 72: 3. suspend reality -> ideate
- Slide 73: 4. bring back reality -> prototype
- Slide 74: 5. chose suitable design -> decide
- Slide 75: 6. sketch out projects & workload -> draw implementation plan
- Slide 76: 7. outline key indicators to follow -> choose measures
- Slide 77: 8. select the right te


