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OpenTouch:
the Unified Communication Solution of Choice
Dr. Jack Jachner
Alcatel-Lucent
Enterprise Connect March 2013
COPY...
WHO ARE YOU TRYING TO REACH?
Fixed Phone

Tablet

Desktop

Mobile

Dedicated
video
endpoint

Phone

2
COPYRIGHT © 2013 ALC...
REACH THE CONTACT
ALLOW THEM TO CHOOSE THE DEVICE

ESCALATE TO THE MOST EFFICIENT MEDIA

…OFFERING CONVERSATION FLEXIBILIT...
USER FOCUSED EXPERIENCE

5
different device
types

Any
Phone

for business users

Desktop

One

Communications
Environment...
CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION

DEVICE CHOICE

SESSION CONTINUITY

USER CENTRIC NOT DEVICE CENTRIC
INDIVIDU...
CHOICE of COMPLETE DESKTOP FAMILY
Gb

4008

IP

4018

4028

Gb

4038

Gb

4068

DIGITAL

8082
MyIC Phone
4019

DECT

400 5...
OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE
•where you start to converse
with and collaborate…

COMMUNICATIONS
WALL
THE ...
CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS

ACCESS & PERFORMANCE

EASY ESCALATION

FOR ALL EMPLOYEES

ON THE MOVE...
A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS

Unified
Comms &
Collaboration

Mobility
Conferencing
Visual
Collaboration

User...
OPENTOUCH INNOVATION
MULTIPLE INTEGRATED SERVICES
SOFTWARE BASED
HYBRID CONNECTIVITY – IP/TDM
HYBRID DEPLOYMENT – CLOUD>CP...
COLLABORATIVE CONVERSATIONS
OpenTouch INNOVATION
TM
COLLABORATIVE CONVERSATIONS
OpenTouch INNOVATION
TM
A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD
SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO

OFFER

DELIVER

AN

UC...
OpenTouch: the Unified Communication Solution of Choice
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OpenTouch: the Unified Communication Solution of Choice

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OpenTouch Suite offers comprehensive solutions enabling organizations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace. It’s the newest Unified Communications platform from
Alcatel-Lucent Enterprise. The OpenTouch Suite capabilities and applications help employees work more efficiently and serve customers better via native conferencing capabilities, support of mixed media, and enables users to move freely between any devices all within the same conversation.
http://enterprise.alcatel-lucent.com/?solution=OpenTouch&page=homepage

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Transcript of "OpenTouch: the Unified Communication Solution of Choice"

  1. 1. OpenTouch: the Unified Communication Solution of Choice Dr. Jack Jachner Alcatel-Lucent Enterprise Connect March 2013 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  2. 2. WHO ARE YOU TRYING TO REACH? Fixed Phone Tablet Desktop Mobile Dedicated video endpoint Phone 2 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  3. 3. REACH THE CONTACT ALLOW THEM TO CHOOSE THE DEVICE ESCALATE TO THE MOST EFFICIENT MEDIA …OFFERING CONVERSATION FLEXIBILITY 3 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  4. 4. USER FOCUSED EXPERIENCE 5 different device types Any Phone for business users Desktop One Communications Environment Tablet Mobile Phone To REACH the person I want To USE the device that suits me best To COMBINE most appropriate media Video endpoint 4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  5. 5. CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION DEVICE CHOICE SESSION CONTINUITY USER CENTRIC NOT DEVICE CENTRIC INDIVIDUAL ROUTING 1 2 TECHNOLOGY USAGE TRANSPARENT SESSION SHIFT ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE 5 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  6. 6. CHOICE of COMPLETE DESKTOP FAMILY Gb 4008 IP 4018 4028 Gb 4038 Gb 4068 DIGITAL 8082 MyIC Phone 4019 DECT 400 500/500ex 8232 4029 APPLICATION / SIP 4039 WIFI 8118 8002 8012 SOFTPHONE BYOD ANALOG 8128 IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT 6 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  7. 7. OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE •where you start to converse with and collaborate… COMMUNICATIONS WALL THE STAGE FAVORITES • Past conversations (voice/video/IM) • missed ones (including voice mail) • Active conversations • Scheduled conferences • Quick access to your preferred contacts, including presence VISUALLY ELEGANT ONE-TOUCH CONTROL 7 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  8. 8. CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS ACCESS & PERFORMANCE EASY ESCALATION FOR ALL EMPLOYEES ON THE MOVE IN 1 CLICK AT THE OFFICE NATIVE MULTI-PARTY AND MULTIDEVICE FROM HOME MEETING ROOM SESSION CONTINUITY ADDING MEDIA SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK 8 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  9. 9. A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS Unified Comms & Collaboration Mobility Conferencing Visual Collaboration User Centric Multi-device Smart Deskphone Business Legacy & IP Telephony Contact Center OpenTouch 9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Unified Management
  10. 10. OPENTOUCH INNOVATION MULTIPLE INTEGRATED SERVICES SOFTWARE BASED HYBRID CONNECTIVITY – IP/TDM HYBRID DEPLOYMENT – CLOUD>CPE ….THE SOLUTION REMAINS CONSISTENT 10 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  11. 11. COLLABORATIVE CONVERSATIONS OpenTouch INNOVATION TM
  12. 12. COLLABORATIVE CONVERSATIONS OpenTouch INNOVATION TM
  13. 13. A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO OFFER DELIVER AN UCAAS THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO ENTERPRISES (20-5000 USERS) 14 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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