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OpenTouch: the Unified Communication Solution of Choice

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OpenTouch Suite offers comprehensive solutions enabling organizations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace. It’s the newest Unified …

OpenTouch Suite offers comprehensive solutions enabling organizations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace. It’s the newest Unified Communications platform from
Alcatel-Lucent Enterprise. The OpenTouch Suite capabilities and applications help employees work more efficiently and serve customers better via native conferencing capabilities, support of mixed media, and enables users to move freely between any devices all within the same conversation.
http://enterprise.alcatel-lucent.com/?solution=OpenTouch&page=homepage

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  • 1. OpenTouch: the Unified Communication Solution of Choice Dr. Jack Jachner Alcatel-Lucent Enterprise Connect March 2013 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 2. WHO ARE YOU TRYING TO REACH? Fixed Phone Tablet Desktop Mobile Dedicated video endpoint Phone 2 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 3. REACH THE CONTACT ALLOW THEM TO CHOOSE THE DEVICE ESCALATE TO THE MOST EFFICIENT MEDIA …OFFERING CONVERSATION FLEXIBILITY 3 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 4. USER FOCUSED EXPERIENCE 5 different device types Any Phone for business users Desktop One Communications Environment Tablet Mobile Phone To REACH the person I want To USE the device that suits me best To COMBINE most appropriate media Video endpoint 4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 5. CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION DEVICE CHOICE SESSION CONTINUITY USER CENTRIC NOT DEVICE CENTRIC INDIVIDUAL ROUTING 1 2 TECHNOLOGY USAGE TRANSPARENT SESSION SHIFT ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE 5 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 6. CHOICE of COMPLETE DESKTOP FAMILY Gb 4008 IP 4018 4028 Gb 4038 Gb 4068 DIGITAL 8082 MyIC Phone 4019 DECT 400 500/500ex 8232 4029 APPLICATION / SIP 4039 WIFI 8118 8002 8012 SOFTPHONE BYOD ANALOG 8128 IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT 6 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 7. OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE •where you start to converse with and collaborate… COMMUNICATIONS WALL THE STAGE FAVORITES • Past conversations (voice/video/IM) • missed ones (including voice mail) • Active conversations • Scheduled conferences • Quick access to your preferred contacts, including presence VISUALLY ELEGANT ONE-TOUCH CONTROL 7 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 8. CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS ACCESS & PERFORMANCE EASY ESCALATION FOR ALL EMPLOYEES ON THE MOVE IN 1 CLICK AT THE OFFICE NATIVE MULTI-PARTY AND MULTIDEVICE FROM HOME MEETING ROOM SESSION CONTINUITY ADDING MEDIA SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK 8 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 9. A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS Unified Comms & Collaboration Mobility Conferencing Visual Collaboration User Centric Multi-device Smart Deskphone Business Legacy & IP Telephony Contact Center OpenTouch 9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Unified Management
  • 10. OPENTOUCH INNOVATION MULTIPLE INTEGRATED SERVICES SOFTWARE BASED HYBRID CONNECTIVITY – IP/TDM HYBRID DEPLOYMENT – CLOUD>CPE ….THE SOLUTION REMAINS CONSISTENT 10 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 11. COLLABORATIVE CONVERSATIONS OpenTouch INNOVATION TM
  • 12. COLLABORATIVE CONVERSATIONS OpenTouch INNOVATION TM
  • 13. A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO OFFER DELIVER AN UCAAS THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO ENTERPRISES (20-5000 USERS) 14 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.