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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SERVICES ALCATEL-LUCENT ENTERPRISE: VIDEO
HTTP://BIT.LY/1CVHSPR
ALCATEL-LUCENT ENTERPRISE - SERVICES DE CUSTOMISATION
PLUS DE VALEUR, PLUS DE SIMPLICITE, PLUS D’ADAPTABILITE
Enhancing ad...
PRÊT A L’EMPLOI OU TOTALEMENT ADAPTÉ: UN CHOIX VARIÉ
APPLICATIONS SUR ETAGERES OU SOLUTIONS CUSTOMISEES PAR INDUSTRIE OU P...
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SOFTPANEL MANAGER
SOFT PANEL MANAGER
OPTIMISATION DE LA PRODUCTIVITE DE VOS CENTRES D’APPELS
VIA L’AFFICHAGE DE DONNEES TEMPS REELS
CUSTOMER...
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
BUSINESS CONTAC...
BUSINESS CONTACT
INTELLIGENT ROUTING BUSINESS CALL PLATFORM
Enable direct and personalized interaction with customers thro...
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OMNIPCX RECORD ...
PSTN
OmniPCX Record
IP
External or internal caller
Contact center Off-the-shelf
OMNIPCX RECORD SUITE
A RECORDER FOR SMALL ...
REFERENCES
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
… AND MANY MORE
“Partnering with Alcatel-Lucent to handle the implementation instilled a great sense of
confidence. The project had enormo...
enterprise.alcatel-lucent.com
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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Presentation des assets PS associés au marché banquaire

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Presentation des assets PS associés au marché banquaire:
* Business contact
* Softpanel Manager
* OmniPcx record

Published in: Technology, Business
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Transcript of "Presentation des assets PS associés au marché banquaire"

  1. 1. v COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  2. 2. COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SERVICES ALCATEL-LUCENT ENTERPRISE: VIDEO HTTP://BIT.LY/1CVHSPR
  3. 3. ALCATEL-LUCENT ENTERPRISE - SERVICES DE CUSTOMISATION PLUS DE VALEUR, PLUS DE SIMPLICITE, PLUS D’ADAPTABILITE Enhancing adoption rates Enhancing your solution value return through customizations Aligning the solution with your business case COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 3 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Enhancing adoption rates Capitalizing on your existing systems and infrastructure Answering your specific needs Accelerating and enhancing your business benefits PUTTING YOUR PRIORITIES FIRST !
  4. 4. PRÊT A L’EMPLOI OU TOTALEMENT ADAPTÉ: UN CHOIX VARIÉ APPLICATIONS SUR ETAGERES OU SOLUTIONS CUSTOMISEES PAR INDUSTRIE OU PAR FONCTIONS Finance Hospitality Industries Defense Healthcare Public safety Education COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 4 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Functional Telephony Back office Management Contact center Visual communications Networks
  5. 5. COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SOFTPANEL MANAGER
  6. 6. SOFT PANEL MANAGER OPTIMISATION DE LA PRODUCTIVITE DE VOS CENTRES D’APPELS VIA L’AFFICHAGE DE DONNEES TEMPS REELS CUSTOMER NEED: Display key business and contact center indicators in real-time to enhance decision and reactivity SOLUTION: SOFT PANEL MANAGER handles the real time display of business data and contact center statistics. It allows numerous statistics and data formats (bars, charts, gauges, comparisons) from several sources and a display in several ways: LED wallboards, LCD/Panel PC/Plasma/TV screens, individual PC screen (Desktop Wallboard) or GAD integration. Contact center Off-the-shelf COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 6 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. BENEFITS: •Optimize contact center efficiency •Increase correction strategies reactivity •Increase campaigns success rate through information •Keep key actors continuously informed •Enhance security by rapid transmission of important data to specific departments (IT, networking…) BENEFITS AND REFERENCES LATEST CUSTOMERS : Soft Panel Manager on LED wallboard Soft Panel Manager on plasma screen Soft Panel Manager on agent PC
  7. 7. COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. BUSINESS CONTACT HTTPS://WWW.YOUTUBE.COM/WATCH?V=TSLZBRBFXGY
  8. 8. BUSINESS CONTACT INTELLIGENT ROUTING BUSINESS CALL PLATFORM Enable direct and personalized interaction with customers through accurate counseling anytime, anywhere ! BUSINESS CONTACT is an intelligent business telephony routing platform for branch based organizations. With a standard core, it is adaptable to any company managing direct customer/employee relationship. Call routing is Customer contact Business Telephony Approx 20% of customer calls are being lost because of inaccurate contact. 10 LOST CALLS PER BRANCH PER DAY = 4 MILLION € LOSS PER YEAR FOR A BANK GARTNER COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 8 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. company managing direct customer/employee relationship. Call routing is based on availability and job/business oriented. BENEFITS: •Unify functionality, ergonomics and service levels in all branches •Managed more calls without increasing branch resources •Turn personalized customer contact into a competitive advantage •Grow sales through faultless counselor-customer relationship •Deliver greater customer satisfaction (answer all customer calls) •Better measure counselor performance BENEFITS
  9. 9. COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OMNIPCX RECORD SUITE HTTPS://WWW.YOUTUBE.COM/WATCH?V=DMC0PQQFX3A
  10. 10. PSTN OmniPCX Record IP External or internal caller Contact center Off-the-shelf OMNIPCX RECORD SUITE A RECORDER FOR SMALL AND MEDIUM-SIZE BUSINESS An affordable recording solution for small and medium-sized customer service teams OMNIPCX RECORD SUITE provides extra web-based audio and video call recording as well as analysis tools. This enhances quality assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching. This is particularly relevant in financial services, utilities, healthcare, education, hospitality and public safety organizations. OmniPCX Record interface and high-level architecture COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 10 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OmniPCX Enterprise PSTN IP Recorded IP Phone IP BENEFITS: •Optimize contact center efficiency •Increase correction strategies reactivity •Increase campaigns success rate through information •Keep key actors continuously informed •Enhance security by rapid transmission of important data to specific departments (IT, networking…) BENEFITS AND REFERENCES LATEST CUSTOMERS : high-level architecture
  11. 11. REFERENCES COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. … AND MANY MORE
  12. 12. “Partnering with Alcatel-Lucent to handle the implementation instilled a great sense of confidence. The project had enormous visibility in the community, and the improvements “One of the many benefits of the Alcatel-Lucent Partner Program is the support we get from Alcatel-Lucent’s Professional Services team. This magnifies the help we get from Alcatel-Lucent itself.” ANDREY KVOCHKOV, GENERAL DIRECTOR, ALBETA BUSINESS PARTNER QUE DISENT NOS PARTENAIRES & CLIENTS A PROPOS D’ALCATEL-LUCENT PROFESSIONAL SERVICES COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. confidence. The project had enormous visibility in the community, and the improvements in customer satisfaction and efficiency have justified our investment many times over.” OMER SIDDIQUI, CHIEF INFORMATION OFFICER, DC WATER “We have built a genuine three-way partnership with Telefónica and Alcatel-Lucent because their Professional Services teams not only understand their products, but bring fresh ideas about how we can efficiently provide services to our citizens.” EMILIO RUBIO, DIRECTOR OF ‘ATTENTION TO THE CITIZEN’, BARCELONA CITY COUNCIL
  13. 13. enterprise.alcatel-lucent.com COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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