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Gitex2013: REDEFINE YOUR ENTERPRISE COMMUNICATION
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Gitex2013: REDEFINE YOUR ENTERPRISE COMMUNICATION

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Redefine the standards of user experience with multi-party, multi-device and multimedia conversations and make your workforce more engaged than ever with a New Communication Experience!

Redefine the standards of user experience with multi-party, multi-device and multimedia conversations and make your workforce more engaged than ever with a New Communication Experience!

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    Gitex2013: REDEFINE YOUR ENTERPRISE COMMUNICATION Gitex2013: REDEFINE YOUR ENTERPRISE COMMUNICATION Presentation Transcript

    • GITEX OpenTouch Conversation October 2013
    • Discover how the OpenT ouch experience revolutionizes enterprise communications. - iPad and BYOD fanatics will see how simple it is to video call and share contents with OpenT ouch Conversation - iPhone addicts benefit from one touch access to meetings, favorites and on-call features! -Those who work at the office aren’t left behind : one touch on My IC Phone is all they need to video call or shift a session to another device. -Y ou’ll see as well a preview* of OpenT ouch Conversation PC clients the OpenT ouch experience on your device of choice! Highlights 48
    • INT INTERNET User #3 DATACENTER PSTN User #2 User #2 User #2 Logical Diagram 49 User #1 User #1 Use#1
    • DEMO SCENARIO Sales manager MIC Mobile Android In airports or at customer premises OTC iPad… everywhere! My IC Phone when he’s in the office 52 Product manager OTC iPad… on the road! OTC PC when he works from home My IC Phone when he’s in the office Professional services Expert OTC iPhone… On the road OTC PC when he’s at the customer premises
    • 3 An expert needs support from his team… quick! An Expert installs a system at customer premises. He needs to talk to his team about last minute customer request. He calls the Product manager who , unfortunately is not at his desk. Make it personal: engage your team with video The Sales manager calls the Product manager to tell him about the design change. He uses video to make sure he’s understood. The Sales manager picks up the call. STORY BOARD 53 Show and tell: Easily add participants and let video speak for you Meeting time! Boost productivity by sharing documents The Product manager wants to know what has to be changed exactly . He calls back the Expert. The Expert uses the webcam of his PC to show what’s needed. The Product manager will provide a new solution during their daily meeting later this day . It’s daily meeting time. The Product manager shares documents to explain the new design. They all agree that it’s the way to go. Share the good news! easily contact your team when mobile The Expert has implemented the change and left the customer premises. He calls his team to tell them that the customer is delighted.
    • An expert needs support from his team… quick! Show and tell: Easily add participants and let video speak for you Make it personal: engage your team with video Routing: DeskPhone E is installing the new system in the customer premises. Routing: All 1 He needs to ask P for a new system design. S picks up as P is not available and agrees to tell P asap. 2 Sales rep: “I’ll tell P asap” Share the good news! easily contact your team when mobile Routing: All Product manager He got a question about a change request. Show: Easy multi-device routing Intuitive team telephony features Meeting time! Boost productivity by sharing documents Expert: “I need to talk to Product manager about the customer request”
    • An expert needs support from his team… quick! Make it personal: engage your team with video S walks in the corridor and calls P while walking to his office. At his desk, he shifts the session to the desk phone: it’s better voice quality and you got video too! Show and tell: Easily add participants and let video speak for you Routing: All Meeting time! Boost productivity by sharing documents Share the good news! easily contact your team when mobile Routing: All Expert: Busy Sales tells: “E tried to join you. The design changed. Can you find a solution?” 1 S tells P about the design change. S wants the problem solved before their daily meeting later this day . Routing: All 2 Product manager: “Fine, I keep you in touch!” Shift session Show: In one touch, shift session and do a video call 3 Video call
    • An expert needs support from his team… quick! Make it personal: engage your team with video P wants to know more. He calls E who misses the call. Show and tell: Easily add participants and let video speak for you Routing: DeskPhone 10 minutes after E calls back from his PC. He adds S to the conversation and uses video to explain the design change request. P agrees to work on a new design and share it during their planned afternoon meeting. Show: See missed calls while mobile Ad-hoc video conference with active talker Meeting time! Boost productivity by sharing documents Routing: T ablet only Routing: All 1 missed call 1 Product manager: “I work on, I’ll share this with you during the afternoon meeting” Share the good news! easily contact your team when mobile Call back 2 And Add S Expert: “This is the new design request.”
    • An expert needs support from his team… quick! Make it personal: engage your team with video S has left the office. He is waiting for his train at the station. Later E, P and S meet virtually , for their planned daily meeting. P explains the new design and shares documents . They all agree it’s the way to go. Show: Easy share documents with your team and contacts Show and tell: Easily add participants and let video speak for you Routing: T ablet Only Meeting time! Boost productivity by sharing documents Routing: T ablet only Share the good news! easily contact your team when mobile Routing: All
    • An expert needs support from his team… quick! Make it personal: engage your team with video Show and tell: Easily add participants and let video speak for you Meeting time! Boost productivity by sharing documents Routing: T ablet only Routing: All Share the good news! easily contact your team when mobile Routing: All Later on, E has implemented the customer change. The is delighted. E. calls P then S and put them in a conference to tell them the good news. Show: Enjoy one-call feature Swap calls & conference Expert: “Job’s done!”
    • CONCLUSION ARE HAPPY OPENTOUCH USERS! THEY ENJOY MULTIPARTY MULTIDEVICE, MULTIMEDIA , CONVERSATIONS! 59
    • www .twitter .com/ALUEnterprise www .facebook.com/ALUEnterprise FOLLOW US ON… www .youtube.com/user/enterpriseALU www .linkedin.com - Group Alcatel-Lucent Enterprise www .slideshare.net/tagged/Enterprise www .storify .com/ALUEnterprise 60