GITEX 2013: MOBICALL - EMPOWERING HOTEL WORKFLOWS

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New Voice is one of our trusted Application Partners. The MobiCall AHL Gateway for hotel solutions provides for high system availability and reliability. Any problem or inconvenience in your Hotel is …

New Voice is one of our trusted Application Partners. The MobiCall AHL Gateway for hotel solutions provides for high system availability and reliability. Any problem or inconvenience in your Hotel is successfully anticipated, ensuring that the safety and comfort of the guests are guaranteed at all times. Quality of service reaches a new level with New Voice.

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  • 1. New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 2. N ewVoice distributes and acts as consultant for the MobiC all solution, a middleware platform for unified communication N ewVoice gained broad expertise in the IP and VoIP telecommunications market, since 1999 as an AAPP partner N ewVoice worldwide o o o o o o o o o Switzerland (Zurich and Geneva) Germany (Mainz) France (Paris) Austria (Linz) Australia (Brisbane) USA (San Francisco) United Arab Emirates (Dubai) C hina (Shanghai and Hong Kong) Brazil (São Paulo) New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 3. MobiCall Alarming & Emergeny C alls Mobilisation & Evacuation Personal Security & Localization Power ful – Modular - Flexible Emergency Hotline C onferencing Voice Recording & W eb playback C ustomized Applications … Exper ienced wor ldwide New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 4. Infrastructure Supervision Laundry Call Porter Call Fire Alarm & Evacuation Job Distribution Accounting & Billing MiniBar Check Customizable solutions Refilling Lists & Reports Operator Room 1842 PMS Integration New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 5. MobiCall H ospit alit y Tasks & Guest Ser vices • Rapid Response Gateway to Mobiles • Mini Bar and Room S tatus Application • Ticket Management S ystem • Porter Call, Assistance Call • Video to Phone • VIP S ervices - Manager Notification • Wake-up Escalation, Baby phone New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 6. MobiCall H ospit alit y Secur it y & Infr ast r uct ure • Fire Alarm Integration • BMS Integration • Infrastructure Supervision • Evacuation Solution • Emergency C all, Staff Protection New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 7. Alcatel Hotel Link Integration powerful - smart - efficient Room 1825 “Items billed: 3 soft drinks” MobiCall “Executive suite 2215: cleaned” W ake-up call escalat ion “Please check room 2515” Fir e A lar m Int egr at ion Minibar (m ult ilingual) Room st at us (m ult ilingual) Infor m at ion Infor m at ion Reply Reply OX E AHL Check-in/check-out A H L Gat eway Room by r oom evacuat ion in t he guest ’s language Rapid Response & Call A ccount ing IT & Infr ast r uct ur e Super vision VIP call t o Managem ent “VIP guest Mr Clar k Kent has just checked in” St andar d feat ur es - Door cam er a - Por t er call, Laundr y call - IT suppor t A pplicat ion gener at or for My IC Phone, IP T ouch - W eat her for ecast - Reser vat ions - Supplem ent ar y ser vices and m any m or e New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 8. MobiCall & My IC Phone Alarm Management und Visualization MobiC all offers innovative Security and Service Solutions on the My IC Phone. C ustomer specific integrations offer interactive and comfortable applications. New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 9. MobiCall My IC Phone – Hotel Solution Door C amera Solution Evacuation Plan on Phone Display Integration of Intercom and door opener with My IC Phone New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 10. Guest Response Int egr at ion Service Orders, Jobs, Tickets and Message Broadcasts from Guest Response Systems are forwarded as voice & text messages to the responsible handsets of the hotel staff. Acknowledgement information and status updates are reported back to the RRS System. HotSOS Triton FCS New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 11. Rapid Response Int egr at ion of Sm ar t Phones! 2 way communication detailed job history New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 12. MobiCall Integration with Alcatel-Lucent OXE and Alcatel-Lucent Handsets H ot SOS Int egr at ion Wi-Fi Voice & Text https Q.SIG OXE Callback IVR DECT New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 13. MiniBar Solut ion Via their phones the staff can very efficient communicate the status of the minibar to the accounting system. The staff enters the room and communicates the information by phone (GSM, DECT, Wi-Fi) to the MobiCall Server which passes all the information to the billing system. ”Mini-Bar application for room 1207. Please enter the beverage code followed by a star, the number of items and terminate with the pound sign.” Caller types on his phone: 33*1# for 33: Bottle of water, 1: number of bottles 1 MobiCall generates REPORTS for all NEEDS: - Refilling list by items and rooms: For the runners to refill the mini bars. Print out can be triggered also by phone! - Detailed and customizable consumption reports: For optimizing internal stocks and orders - Transaction report: MobiCall to PMS New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 14. MiniBar & Room st at us A pp for Sm ar t phones New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 15. m any m ore H ot el A pps! Taskmanagement Transfer of Pictures & Life Streams Example: Hotel Management Integration Example: Traffic Information New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 16. Fire A lar m Solut ion In case of a fire alarm the information of the fire location will be forwarded to the responsible group of fire fighters as quick as possible (voice and text). Info SMS to Manager ROOM 1207 Fire Fighter Fire Alarm System - CONFERENCE PBX Fire Fighter Security Manager GSM Displaytext: FIRE 1207 Voice Message: “Fire detected in Room 1207” New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 17. Evacuat ion Solut ion It is vital to inform the evacuation helpers first. They need to be placed on strategic places to guide the evacuated guests safely to the meeting point and to avoid panic. To start this procedure an authentication of the security manager with ID and password is required. Authentication Security Manager - Evacuation Helper Call from Security Manager Partial Evacuation (e.g. fire): Dial 9812: Evacuation Floor 12 Full Evacuation (e.g. bomb alert) Dial 9899: Evacuate all Floors Option: Launch via Web New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 18. Room -by-Room Evacuat ion The Security Manager launches the evacuation via web or phone (dial-in). This task requires authentication via ID / password. Option: MobiCall gets the information which rooms are occupied from the PMS, occupied rooms get called first. Guests hear the alarm message in different languages. Detailed Statistics: PMS-Integration (option) - Real-time-view (option) Authentication Security Manager Rooms occupied, answered Rooms occupied, not answered Room not occupied, answered Room not occupied, not answered Room Phones New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 19. Building Infr ast r ucture Super vision New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 20. Infr ast r ucture Super vision New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 21. Messaging Solut ion Alarms can be launched from any phone or MobiCall Server. For security sensible tasks authentication (password or caller white list) can be enabled. MobiCall includes messaging of predefined text & voice messages or dynamic recorded voice messages. Message Caller Team Call from Operator “Please enter your personal ID and password to launch broadcast to group.” … “Confirmed. Please record your dynamic voice message now.” … New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 22. Solution for Smartphones Multi-Language Applications for Hotels, Hospitals, Industr y und Security. New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 23. Solution for Smartphones Feature List: - Alarms over 3G / 4G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service ** - Easy configuration - Intuitive user interface - Task management (start, stop, pause, done) - Numerous confirmation possibilities - Client identification - Launch alarms and tasks with individual texts and images directly from the mobile client * - Receive alarms with images - Receive alarms with videos * - Receive alarms with attachments * - Send images to server - Send videos to server * - Lone worker monitoring * - “Panic button” alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log - Launch calls form internal and external numbers - Start conferences with up to 120 participants - Contact, relay and sensor monitoring - Fire, intrusion, technical and IT alarms - Alarm notification through loudspeakers * - Multi-lingual user interfaces - Different ring tones for 5 alarm priority levels * Depending on OS version and terminal device ** Blackberry BES/BIS or Apple Push Notification Service only New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 24. Em er gency Calls Mobicall will pick up the call immediately (e.g.999) and forward it to responsible persons. The first one answering the call will be joined with the caller. Recording is an option. Mobicall will never be busy and takes care of finding the right person to answer! Recording EMERGENCY e.g.: - Guest is down - Fire hazard - Accident - Drunk aggressors -… PBX Caller Helpdesk WEB Replay After the call the emergency call can be listened to on the web interface. Also a replay of the record on an extension is possible. New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 25. Em er gency Conferencing The most effective way to discuss and arrange further approach in case of an emergency is to join the related persons together into a conference. This can be done from any phone. e.g. for Group 5: - Dial 1051 for immediate Emergency Conference - Dial 1052 for EC with Pre-Announcement - Dial 1053 for EC with dynamic Announcement - Dial 1054 for EC without confirmation needed. <<This is an emergency for group Security. Press 3 to confirm and join the conference...>> Recording CONFERENCE 1052 PBX Operator Security Team New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 26. A lcat el-Lucent DR-Link Voice Recor ding New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 27. Ram page - Safet y Process ==> Conference with Caller Authentication 911 WEB Phone INTERFACE Security Team AND / OR Police ==> Message Broadcast MobiC all breaks int o exist ing voice calls and plays the alarm notification direct ly on t he phone loudspeaker s Loudspeaker on Phones New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 28. IP Cont act Managem ent Visualized interactive management platform for the administration of: • Up to 512 WAGO IP Contact Controller • Over 10‘000 Contact Inputs and Outputs • Define contacts as by default open / closed • Integration of temperature and water-level indicator (analog signals) • Individual alerting processes for each contact • Activate multiple relay outputs for each alarm setting • Distribution of individual text messages for each contact • Individual recording of a voice message for each contact input New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 29. Alcatel Dect 400/500 A professional Security and Safety Solution for demanding customer needs and international standards. No-Movement Mobile 400 DECT Red Button DEC T 500 + MobiC all = DIN 0825 Man-Down Shock MobiCall analysis alarming and localisation information from the handsets Mobile 500 DECT New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 30. MobiCall – Baby Phone - monitoring up to 30 rooms at the same time - no additional hardware is required in the guest room - escalation to reception if guest is not available Supervision ! Room Phone Guest Handset To activate the baby phone the guest calls speed dial key “babyphone” from the room phone and does not hang up. Once the baby cries MobiCall will ring the guests handset and establishes a voice connection. New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 31. MobiCall –Voice Mail Box MobiCall provides a contemporary voice mail solution for guest phones of hotels and resorts. Voice Mail You have 2 new messages in your voice mail box. Press “1” to listen to new messages. Press “2” to ... Guest Phone New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 32. MobiCall –W ake U p Call MobiCall provides a contemporary wake up solution for guest phones of hotels and resorts. Good Morning! Good Morning! This is your wake-up call. Press “3” to stop the call. Press “4” to snooze for five minutes. Guest Phone New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 33. MobiCall User Interface MobiCall Web Interface Solut ion Diagr am Internal Phones Voice&Text Alarm Trigger via Dial-In Voice Recording Conferencing WIFI Voice&Text WIFI DECT Nurse Call System ISDN Q.Sig 30 Channels Voice OXE Fire Alarm System DECT External Phones Text (SMS) GSM BMS Mobile Phones New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 34. H igh Availabilit y Solut ion Local Clustering Load & Resource Sharing Full redundancy for high availability Hot Standby Automatic Synchronization Server 1 Contacts, Sensors Voice & Text Internal phones Channels Network Supervision Guest Response System PBX Server 2 Dect / Wifi Phones Geo Clustering: Voice & Text Channels BMS, Fire GSM New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai
  • 35. Julia Wimmer Tel: +43 732 890 120 wimmer@newvoice.ch New Voice International AG www.newvoiceinternational.com New Voice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai