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Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
Alcatel-Lucent Enterprise Hospitality Solutions
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Alcatel-Lucent Enterprise Hospitality Solutions

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Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise …

Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise ships harness the power of connectivity to:
- Reduce cost infrastructure
- Enrich the guest experience
- Improve hotel operations

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  • 1. HOSPITALITY SOLUTIONS MEMORABLE GUEST EXPERIENCE 5-STAR CUSTOMER SERVICE SMART OPERATIONS OPTIMIZED LAN/WiFi OCCUPANCY BASED MODEL
  • 2. 2 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. GUEST TRENDS 62% OF GUESTS 74% OF GUESTS 67% OF GUESTS WOULD SAY YES TO MOBILE CHECK-INALERTS WILL NOT RETURN TO A HOTEL THAT OFFERED INADEQUATE WIRELESS ACCESS WANT SOLUTIONS THAT ENABLE MOBILE CONTENT ON THEIR DEVICES iPass.com, 2014 SmithMicro Study iPass Global Mobile Workforce Survey, 2014 45% OF GUESTS TRAVEL WITH TWO DEVICES, 40% WITH THREE OR MORE 62% OF BUSINESS TRAVELLERS REQUIREA HIGH-SPEED INTERNET CONNECTION RATHER THAN FOOD AND COMFORT Travel Weekly, 2015 SmartBrief poll, 2014 46% OF GUESTS ENTHOUSIASTICABOUT ACCESS TO TECHNOLOGY IN ROOMS Travel weekly, 2015
  • 3. HOSPITALITY CHALLENGES RISING PRESSURE FROM CONSUMER EXPECTATIONS E s p e c i a l l y i n i n - r o o m t e c h n o l o g y MOBILITY, BYO- E D e v i c e , c o n t e n t , T V, m u s i c … m o b i l e r e s e r v a t i o n s , c h e c k - i n s G UESTS SAFETY I n c a s e o f e m e r g e n c y a n d r o u n d - t h e - c l o c k DEVELOP BETTER INTEGRATED, SECURED IT SYSTEMS A n d e n s u r e s u c c e s s f u l i m p l e m e n t a t i o n ANSWERING THE OCCUPANCY RATE PRESSURE
  • 4. 4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. WIRED & WIRELESS HOTEL TELEPHONY WIRED & WIRELESS APPLICATION FLUENT NETWORK BASIC HOTEL SERVICES & INTEGRATION MOBILE GUEST SOFTPHONE SMART GUEST APPLICATION CONNECTED SHUTTLE SERVICE END TO END SOLUTIONCAPEX OPEX OUTCOME Up-Scale > 5 Stars Mid-Scale 3 – 4 Stars Upper Scale 4 – 5 Stars Budget - Tourism 1 – 2 Stars MEMORABLE GUEST EXPERIENCE SMART OPERATIONS 5-STAR CUSTOMER SERVICE OPTIMIZED LAN/WiFi OCCUPANCY BASED MODEL END-TO-END HOSPITALITY SOLUTION OPENTOUCH NOTIFICATION SERVICE
  • 5. Hospitality-oriented telephony infrastructure HOTEL STAFF Range of phones (IP or TDM) with guest identification AP/PS notification server Back/front-office mobility: MIPT 310/610, MR 300/400 full telephony service HOTEL MANAGERS Video collaboration with property owners OmniVista management tools for IPT and data IT MANAGER OmniTouch My Teamwork video, audio and data conferencing/sharing IP Touch 4038/39/68BT My Instant Communicator Mobile Edition dual-mode My Instant Communicator Hospitality-oriented network infrastructure GUEST Broad range of wired room phones (IP or TDM) Wireless room phones (IP or TDM) Hospitality telephony services in the room IPTV integration Location-based services on DECT and Wi-Fi Attendant consoles and greeting centers My Instant Communicator, MLA, Call-by-name, boss/sec, UDA call log, presence, P2P video Guest personalization IP Touch 4028/29/ 38/39/68 MLA, call-by-name, boss/sec, call log Hospitality features on room sets High-speed Internet in the room (wired or wireless) AHL integration with PMS AMDS services broadcast My Instant Communicator wireless IP or TDM sets END-TO-END HOSPITALITY SOLUTION Occupancy-based model
  • 6. ANY NETWORK INFRASTRUCTURE NGN IMS LAN SIP TDM PSTN ISDN IP/MPLS SERVERS Appliance Server Blade Server MEDIA GATEWAYS MGTW R1 & R3 MGTW M2 Management&PerformanceSuite Vital Suite Performance Management OmniVista Management Suite OMNIPCX ENTERPRISE COMMUNICATION SOFTWARE OXE Software suite CollaborationBusiness ApplicationsContact CenterUnified Communications ANY COMMUNICATION DEVICE IP COMMUNICATION – OFFER AT A GLANCE
  • 7. OmniVista 2500 OmniVista 3600 5620 SAM 8950 AAA VitalSuite LAN WLAN OmniAccess WLAN 4000 OmniAccess WLAN 6000 OmniAccessWLAN, AP & RAP WAN OmniSwitch 9000 / 9000E OmniSwitch 6850E / 6850 & 6855 OmniSwitch 6400 & 6250 OmniSwitch 10K 7750 SR 7450 ESS 7705 SAR OmniAccess 5700 & 5510 USG OmniAccess5300 BG Access Gateway Embedded Security NAC Threat containment Access Guardian Quarantine Manager CyberGatekeeper FortiGate IP Address Mgt Infrastructure Mgt Service MgtNetwork Mgmnt Network Infrastructure Network Security NETWORK – PORTFOLIO AT A GLANCE
  • 8. THE CONNECTED SHUTTLE Extended LAN and WLAN network for guests Advanced, dynamic routing Secure connection over LAN, WLAN, WiFi GPS location Staff know when vehicle arrives Advanced QoS for GPS tracking and multimedia traffic eConcierge integration for pre- reservations SECURED CONNECTIVITY FOR GUEST DEVICES GEOLOC FOR STAFF TO PLAN ARRIVAL SECURE CONNECTION OVER LAN/WLAN MEMORABLE MOBILE GUEST EXPERIENCE
  • 9. 9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Unique room device with dedicated hospitality features • Customized design to match the hotel brand • Possibility to present hotel services on room sets UN I Q UE C OM M UI C AT ION EXP ER I EN C E I N T H E R OOM T H E S TORY MEMORABLE GUEST EXPERIENCE « My IC Phone is an electronic compendium that saves money on paper. We can push different marketing schemas to the phones. For each phone there is a unique customization, design and programming unmatched by any hotel that I’ve seen in California or in Las Vegas. I’ve had guests say to me how they love the sleek, durable design of the My IC Phones. » ADAM JONES, IT Director, Dorchester Collection Hotels, CA, USA MY IC Phone
  • 10. NATIVE HOSPITALITY FEATURES Basic SIP telephony 29 languages support Customizable homepage Hotel directory Check-in / check-out Centralized wake-up Call forward Do-not-disturb Front Desk notifications HOTEL BRAND ADVOCATE HOSPITALITY SERVICES ON THE ROOM SET Suite management MEMORABLE IN-ROOM GUEST EXPERIENCE Available with OmniPCX Enterprise (AHL Link)
  • 11. 11 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Unique room device to control in-room features such as climate, lighting, media and phone • A portable solution allowing guests to move around with no loss of functionality • Technology matching luxurious products customers have in their home I N -R OOM T EC H N OL OGY M AT C H I N G H OT EL L UXURY S TA N D A RD S T H E S TORY MEMORABLE GUEST EXPERIENCE « Technology would have to match that luxourious product customers had in their homes. One device for all services, with a continued look and feel. Alcatel-Lucent worked with us to design icons and interface so that all devices in the room have the same look and feel. » MARK CAMPBELL, Chief Information Officer, The Dorchester Collection
  • 12. Blinds, curtains, lights, t°, AC Room automation integration Hotel services Hotel tour Weather forecast SMART GUEST APPLICATIONS MEMORABLE IN-ROOM GUEST EXPERIENCE SLEEK HOTEL SERVICES PRESENTATION REDUCED PAPER CONSUMPTION IN-ROOM ENVIRONMENT CONTROL Proximity shops presentation
  • 13. 13 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. OTHER REFERENCES for MY IC PHONE 8082 & SMART GUEST APPS ROYAL PALM MARRAKECH MARROCO HOTEL MONTALEMBERT, PARIS FRANCE PALACE LA RESERVE RAMATUELLE FRANCE DORCHESTER HOTEL LONDON UNITED KINGDOM HOTEL BRANDAO TETIAROA ISLAND POLYNESIA KEMPINSKI PEARL DOHA QATAR
  • 14. PREMIUM DESK PHONES MEMORABLE IN-ROOM GUEST EXPERIENCE IMPROVED AUDIO AND ERGONOMICS FULL RANGE OF TELEPHONY SERVICES 8068 BT / 8068 8038/39 8028/29 Superior voice quality Optimized ergonomics Easy installation Sleek buttons, softkeys Full-range telephony services improved energy efficiency Service assurance
  • 15. 15 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. TERMINALS ECOSYSTEM OMNIPCX ENTERPRISE COMPATIBLE IP-SIP TDM-ANALOG
  • 16. 16 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Replace hotel sets with a fully mobile solution on guest and employee devices • Cut costs related to cabling and room sets • Enable employees mobility and accelerate internal communications, customer service T UR N I N G GUES T BY OD I N TO A C A P EX C ON T R OL TOOL T H E S TORY MOBILITY « We’ve done a substantial savings. In our case – 192 rooms – cabling in the rooms is not necessary. The cost of the app is far less than the cost of the physical phones and cabling. Also, for housekeeping: we can update the bookings as soon as the rooms are done via a code on the employee mobile device. » ANDERS JUNGER, CEO, Winn Hotel Group, Sweden SMART OPERATIONS
  • 17. MOBILITY Available on popular app stores ENABLE GUEST BYOD SIMPLICTY ZERO IT Multiple devices supported per room Automatic user config via QR code Free calls in the hotel wireless network Local calls at local rates added to room bill HELP GUESTS CONTROL COMM COSTS Guest device becomes a room set extension Generic interface Custom interface examples Administration interface MOBILE GUEST SOFTPHONE SDK for eConcierge integration Hotel brand Hotel brand
  • 18. MOBILE E-CONCIERGE Hotel information Proximities bookable services Chat & call hotel concierge Multi-touch points e-concierge Fully integrated with hotel operations Hotel bookable services Local city guides
  • 19. MOBILITY EMPLOYEE MOBILE DEVICE APPLICATION ALL FEATURES OF AN IPTOUCH 4068 HANDSET INTEGRATED WITH HOTEL NETWORK Softphone for employee smart devices and integration with Property Management systems. MR. SMITH’s ROOM IS READY iOS and Android compatible Integrated with telephony system PMS integration Click to call, speed dials IP DESKTOP SOFTPHONE
  • 20. 20 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Create pervasive wireless network to offer full mobility services to employees and customers • Ensure employees are reachable at all times anywhere in the hotel • Adjust to growing users in the next 5 years EMBR A C IN G F UL L MOBI L I T Y TO A C C EL ER ATE S ERVI C E T H E S TORY MOBILITY "The mobility offer really brought efficiency to our teams, allowing them to be available at any time and therefore rapidly answer our customers’ needs. Today, everyone from the concierge to the maid can connect and share information in real time. LOIC LE BERRE, Director General, Buddha Bar Hotel, Paris, France
  • 21. CONVERGED IP DECT FOR MOBILE EMPLOYEES MOBILITY DISPLAY Color 1,44’ TFT with backlight 128x128 pixels KEYS 4 way navigation On/Off hook Dial Keyboard 3 soft keys 2 audio (Vol+, Vol-) Omni Touch 8232 DECT AUDIO Hands free Headset plug 3,5mm Vibrator WIRELESS DECT AGAP CORE DECT Single chip design ACCESSORIES Desktop/Rack charger, pouch, belt clip ROBUST DESIGN Inductive charging IP 54 standard (Water and dust resistant) Explosion-proof equipment ADVANCED ALARM MANAGEMENT FOR LONE WORKER PROTECION Emergency key (red key) Man down detection (dead-man detection) No movement detection Shock detection Message Waiting Indication - 3 LEDs COMPATIBILITY Based on GAP mode 500 Ex DECT Handset CONVERGED IP DECT FOR SECURITY STAFF
  • 22. CUSTOMER SERVICE 5-STAR CUSTOMER SERVICE Packaged and modular Short easy deployment Centralized distributed architecture Desktop app custom statistics Real-time historical statistics • CCdistribution • CCsupervision • Ccivr (Opt) • CTI (CCAgent) Resources : agents groups, agents, voice guides, IVR ports, remote resources Mutual Aid Individual skill routing Dissuasion Waiting room Waiting Queues Routing PrioritiesOmniTouch Contact Center Standard Edition Centralized management
  • 23. OMNIPCX RECORD SUITE WELCOME DESKS CONTACT CENTER AGENTS CALL RECORDING SCREEN CAPTURE WEB-BASED SOLUTION Call recording Screen capture Coach module Silent monitoring Centralized web-enabled architecture 5-STAR CUSTOMER SERVICE OPENTOUCHTM CUSTOMER SERVICE Unified customer interaction management Best in breed predictive dialing Openness and integration Modular offer Easy to grow
  • 24. SMART OPERATIONS Multiple notifications Voice calls, messages, PC Campus maps display LOCALIZE TRACK OUTGOING EMERGENCY (112, 911) CALLS PUT ALL ACTORS IN CONFERENCE 911/112 EMERGENCY NOTIFICATION Outgoing emergency call from hotel Local security team First respondents Call routing to the right respondent Call detection and localization GUEST SAFETY Land mobile radio connection Panick button support CONFERENCE CALL Call recording & logs
  • 25. 25 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Most technology systems were end of life • The in-place emergency notification solution was old and complex: striker system, triggering printed messages, the operator had to radio the security team. • 911 response time did not answer regulations I N N OVAT I N G GUES T S A F ET Y M A N A GEM EN T T H E S TORY « Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the reaction and the awareness and the accountability that was provided to them when they accessed the different reporting tools of the Emergency Notification admin console « ADAM JONES, IT Director, Dorchester Collection Hotels, CA, USA SMART OPERATIONS
  • 26. SMART OPERATIONS Hotel workflow system Fire detection Engineering alerting Intrusion detection Video surveillance Building management captors Audio, text notifications Notifications geolocation Social media notifications DECT/Wifi handsets Digital tablets Smart phones MULTI-TYPE, DEVICE NOTIFICATION SERVICE NOTIFY CONCERNED ACTORS OF CHANGES TRACK OPERATIONS KPIs OPENTOUCHTM NOTIFICATION SERVICE GUEST SAFETY Refrigerators temperature rising Water heaters temperature lowering Protected spaces intrusion
  • 27. 27 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. OMNIPCX OFFICE COMPATIBLE OMNIPCX ENTERPRISE COMPATIBLE PMS/CMS ECOSYSTEMSMART OPERATIONS
  • 28. 28 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. AN ADAPTED COMMUNICATION SOLUTION TO SUPPORT IT ALL World-class Hospitality telephony features Flexible For medium, large and very large sized hotels Open Integrates with hospitality property management systems Rich Large choice of centralized or decentralized IP telephony features Guest services Front/back office Administrative • Handling guest arrivals and departures • Dynamic hotel suite configurations • Appointment reminder • Room calls billing (by duration or by meter pulses) • Pre-payment with credit tracking • Guest directory • Room service • Room status • Dynamic suite creation (multiple rooms) • Wake-up calls • Guest voicemail and waiting messages • Call restriction or phone locking • Call privacy • Enquiry, Broker Call, Transfer, Conference • Attendant • VIP calls • Do Not Disturb • Room swapping • Multi-occupancy • Adapt dialing plans to hotel configuration • Separate room and administration or hotel staff communications • Access to multiple carriers • Real-time deposit management • Communications costs display • Call accounting on duration • Night system audit OmniPCX Enterprise
  • 29. 29 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. THE ONLY VENDOR THAT CAN DELIVER A UNIFIED ACCES STRATEGY ACROSS THE ENTIRE PORTFOLIO TODAY A UNIQUE VALUE PROPOSITION FOR NETWORK SEAMLESS USER EXPERIENCE OPERATIONS SIMPLIFICATION INVESTMENT PROTECTION COMPREHENSIVE ONE-STOP-SHOP SERVICES REVENUE GENERATOR • Only vendor to deliver all network services over both LAN and WLAN • BYOD services enabling device freedom, common security, context-aware QoS • Automation of operational tasks • End-to-end visibility simplifying monitoring and troubleshooting • Solving the wired LAN security problem • Flexible, evolutionary approach, leveraging all existing technology: • No forklift required • Free hardware lifetime warranty on the entire solution (core to edge) • End-to-end services/support from one vendor for LAN/WLAN/Voice/ BYOD • “One Stop Shop” • Automation of operational tasks • End-to-end visibility simplifying monitoring and troubleshooting • Solving the wired LAN security problem
  • 30. 30 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. FROM A SEPARATE NETWORK FRONT OFFICE & ADMINISTRATION GUEST ROOMS Notification Server Chemical, fire intrusion detection Call serverIntrusion detector PMS Digital, analog, DECT set Core switch VOD SERVER Modem Set top box IP router DSLAM TV Mini bar Smoke detector Digital sets DECT Analog set OPTIMIZED DESIGN CONTROLLED COSTS OPTIMIZED LAN/WiFi WiFi
  • 31. 31 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. TO A FULLY-CONVERGED SINGLE NETWORK FRONT OFFICE & ADMINISTRATION GUEST ROOMS PSTN INTERNET Notification Server Chemical, fire intrusion detection PMS OMNIVISTA 8770 NMS OMNISWITCH 6900 OmniAccess Wireless Switch OMNISWITCH 6850 E VM ServerHospitality Apps Server Guest Connected Server Ethernet room controller SKYPE OPTIMIZED DESIGN CONTROLLED COSTS OPTIMIZED LAN/WiFi
  • 32. 32 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. SAMPLE HOTEL: • 450 rooms • 30 floors • 15 rooms per floor • Each room has 4 Ethernet connections (2 IP phones, 1 IPTV, 1 LAN) OLD DESIGN 60 IDF PORTS PER FLOOR 1800 IDF PORTS 120 CORE PORTS TOTAL NEW DESIGN 15 IDF PORTS PER FLOOR 450 IDF PORTS ONLY 8 CORE PORTS TOTAL HW Cost savings > 60% OPTIMIZED DESIGN CONTROLLED COSTS OPTIMIZED LAN/WiFi DESIGN EXAMPLE
  • 33. 33 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. Remote Stack Between Floors/IDFs “Guest” WLAN Controller “IPTV” MDF 10G In-Room LAN/WLAN Stacked with IPTV IPTVLAN/WLAN IPTVLAN/WLAN IPTVLAN/WLAN Core Switch LAN CORE OmniSwitch 6900 Compact Core Switch OmniSwitch 6450-24/P with Remote Stacking Capabilities LAN POE AP103H WLAN Controller Compact Controller LAN ACCESS WLAN 3 N ET WOR KS C OMBI N ED I N TO 1 : l ev eragin g s a m e p o r t fo r L A N /WA N , c o s t -c u ttin g r el a ted to s i te s ur v ey a n d c a b l i ng, r ed un d a nc y UNIFIED ACCESS OmniSwitch 6860E OPTIMIZED DESIGN CONTROLLED COSTS OPTIMIZED LAN/WiFi
  • 34. 34 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Limited number of IT resources • Needed a converged, reliable and trouble free solution to offer free Internet access to guests and adapt to future evolutions • Required a 100% wireless experience for guests and staff T H E S TORY GOI N G 1 0 0 % WI R EL ES S - F R EE A C C ES S A S A BUS I N ES S D I F F EREN TI ATOR S OL UT I ON & R ES ULT S Centralized, stable, simple to use solution Wireless sets for staff Scalable wireless network to support mobility and BYOD OPTIMIZED DESIGN OPTIMIZED LAN/WiFi
  • 35. OPTIMIZED LAN/WiFi How many hundreds of TV programs c an you run on your net work si mult aneously ? How many guests usi ng thei r own dev i c es t o ac c ess v i deo streaming or multi media serv i c es c an your wi reless net work support s i m ul tan eously ? LAN/WLAN NMS Unified Access LAN WiFi WLAN Access LAN/WLAN QoS LAN/WLAN Security Unified wired and wireless access to the network Embrace BYOD & mobility securely Allow device flexibility Deliver multimedia applications Prioritize business critical applications Enhance applications control Simplify network management Monetize on premium wireless services Deliver expected QoS even if traffic changes Optimize AP installation & costs Guarantee data security for employees and guests OPTIMIZE ROLL-OUT COSTS SUPPORT ALL USER/DEVICE CONNECTIONS MANAGE USER ACCOUNTS & SECURITY
  • 36. 36 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Small small holiday firm from Mallorca, Riu Hotels and Resorts needed to optimize performance, accelerate access to data with ultimate objective to improve user experience • Required high availability data centers with simple management T H E S TORY F UL LY C ON VER GED & D ATA C EN T ER S OL UT I ON « The reason we chose Alcatel-Lucent for our data solution is because they came up with a comprehensive solution. We also wanted to optimize performance via accelerated access to information. We have already done solution testing and have observed improvement in the time to writing, sometimes half the time it took before. « MANUEL RAMIREZ MARTINEZ, CTO, RIU HOTELS AND RESORTS OPTIMIZED DESIGN OPTIMIZED LAN/WiFi
  • 37. 37 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES for CONVERGED NETWORK ROYAL PALM MARRAKECH MARROCO DREAM HOTEL & SPA COSTA RICA PALACE LA RESERVE RAMATUELLE FRANCE PALACE RITZ PARIS FRANCE PALACE CAP EDEN ROCK ANTIBES FRANCE INTERCONTIENTAL MOREA TAHITI
  • 38. 38 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. • Accor needed a flexible commercial contract adapted to their model of cost per-occupied room • For all hotels Enterprise Premise LAN Infrastructure Public Network (IMS/PSTN/ ISDN) Local survivability with PCS ISDN Trunk Local PMS system DC in Sydney Enterprise Customer VPN Instance Hotel in Adelaide T H E S TORY C H A R GING C OM M UN I C AT ION S ON OC C UPA N C Y TO C ON T R OL C OS T S S OL UT I ON & R ES ULT S • Occupancy, cloud-based solution for enhanced control of capital expenditure and cash flow • Improved asset management • Optimized profit per available room OCCUPANCY BASED MODEL
  • 39. 39 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. GENERAL OPTIONS RTU PER HOTEL PER MONTH STAFF RTU PER USER PER MONTH GUEST RTU PER ROOM PER MONTH Adapted business model, charging communications on a price-per- room basis that fluctuates following the Occupancy Rate 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Effective Occupancy Rate Charged Occupancy Rate Monthly Charge based on the Occupancy Rate OCCUPANCY BASED MODEL PAY PER OCCUPANCY NO EXIT FEES FASTER APPLICATIONS ADOPTION RAPID APPLICATIONS ROLL-OUT BUSINESS CONTINUITY TECHNOLOGY ON LATEST RELEASE SIMPLE SERVICES ACTIVATION/ DEACTIVATION BUSINESS REACTIVITY ALWAYS UP TO DATE CONTROL COSTS
  • 40. 40 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN CALA HYATT ZIVA – LOS CABOS INTERCONTINENTAL CARTAGENA HILTON GARDEN INN COSTA RICA PARADISUS PALMA REAL – PUNTA CANADOUBLE TREE - SANTIAGO WINDSOR BARRA – RIO DE JANEIRO
  • 41. 41 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN NORTH AMERICA RCCL RADIANCE OF THE SEA RCCL NAVIGATOR OF THE SEA NCL NORWEIGAN PEARL NCL NORWEIGAN JEWEL RCCL SUMMIT OF THE SEAS RCCL VOYAGER OF THE SEAS RCCL ADVENTURE OF THE SEAS
  • 42. 42 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN FRANCE EURO DISNEY FRANCE CLUB MED VAL THORENS HOTEL LA RESERVE , PARIS M GALLERY MOLITOR , PARIS HOTEL MONTALEMBERT, PARIS HOTEL PULLMAN VERSAILLES
  • 43. 43 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN SOUTH EUROPE HOTEL PRINCIPE DE SAVOY ,MILAN ITALY NH EUROBUILDING MADRID SPAIN HARD ROCK IBIZA SPAIN RIU PLAYA BLANCA SPAIN MARTHINAL BEACH RESORT ALGARVE PORTUGAL HOTEL MAJESTIC BARCELONA SPAIN FORTE VILLAGE SARDAIGNA ITALY MELIA WAVE HOUSE MAJORCA SPAIN
  • 44. 44 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN NORTHERN & CENTRAL EUROPE THE DORCHESTER HOTEL , LONDON UNITED KINGDOM HAMPTON BY HILTON VOLVOGRAD RUSSIA MERIDIEN LAV , SPLIT CROATIA BATUMI HILTON GEORGIA THE RADISSON BLU ROYAL VIKING STOCKHOLM SWEDEN MARRIOTT EREVAN ARMENIA THE LANESBOROUGH HOTEL , LONDON UNITED KINGDOM CHOICE CLARION OSLO AIRPORT HOTEL NORWAY
  • 45. 45 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN AFRICA MANDARIN ORIENTAL MARRAKECH MAROCCO PARK HYATT ZANZIBAR TANZANIA MARRIOTT CONSTANTINOPLE ALGERIA RADISSON BLU DAKAR SENEGAL ANAHITA RESORT MAURICIUS SHERATON ANNABA ALGERIA
  • 46. 46 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN MIDDLE EAST PULLMAN JLT DUBAI,UAE ISLAMABAD MARRIOTT HOTEL, PAKISTAN RITZ CARLTON JEDDAH, SAUDI ARABIA MERCURE HURGHADA, EGYPTINTERCONTINENTAL DOHA, QATAR WYNDHAM GRAND REGENCY DOHA, QATAR
  • 47. 47 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN APAC WESTIN JAKARTA INDONESIA FOUR SEASONS BALI INDONESIA INTERCONTINENTAL DOUBLE BAY SIDNEY AUSTRALIA SHERATON PARK MELBOURNE AUSTRALIA MELIA DANANG RESORT VIETNAM HYATT PLACE GURGAON INDIA RWS JURONG PARK HOTEL SINGAPORE SOUTH BEACH HOTEL SINGAPORE
  • 48. 48 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. REFERENCES IN GREAT CHINA GRAND KEMPINSKI CHANGSHA SOFITEL SANYA LEEMON ANGSANA XI’AN LITONG INTERCONTINENTAL RESORT SANYAHILTON CHENGDU INTERNATIONAL SQUARE GRAND HYATT CHENGDU SHANGRI LA NANJING STARWOOD LUXURY COLLECTION HANGZHOU
  • 49. 49 COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED. MORE INFORMATION Compilation of hospitality customer testimonials Hospitality web page Hospitality blog posts Hospitality product portfolio Hospitality brochure
  • 50. enterprise.alcatel-lucent.com

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