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Alcatel-Lucent Enterprise Hospitality Solutions
 

Alcatel-Lucent Enterprise Hospitality Solutions

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Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise ...

Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise ships harness the power of connectivity to:
- Reduce cost infrastructure
- Enrich the guest experience
- Improve hotel operations

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    Alcatel-Lucent Enterprise Hospitality Solutions Alcatel-Lucent Enterprise Hospitality Solutions Presentation Transcript

    • All Rights Reserved © Alcatel-Lucent 2009 Thierry BONNIN WW Global Accounts Sales Vice President
    • All Rights Reserved © Alcatel-Lucent 2009 Agenda Alcatel-Lucent Presentation Global Accounts Alcatel – Lucent End to end Solution Reducing Cost Structure Enrich Guest Experience Improve hotel Management Transforming Customer Services Conclusion Market Trends
    • All Rights Reserved © Alcatel-Lucent 2009 •ALCATEL -LUCENT- PRESENTATION •ALCATEL -LUCENT- PRESENTATION
    • All Rights Reserved © Alcatel-Lucent 2009 Vertical markets served and solutions proposed by Alcatel-Lucent Healthcare DefenseTransportation Energy Smart Communities Hospitality & Cruise Stadium & Arena Finance Education Industry Applications IP Communication Security IP Networking Contact Centers + Bell Labs innovations
    • All Rights Reserved © Alcatel-Lucent 2009 Product Overview Customer References Alcatel Application Partner Program – The Eco system Go to Market Global Accounts Assets Customers First – GAM Organization
    • All Rights Reserved © Alcatel-Lucent 2009 Alcatel–Lucent Hospitality Organization per Region Hospitality Director North USA & Canada: Clayton Irons Hospitality Director Europe & Africa: M.Steiner Hospitality Director Russia & CIS: M.Colaitis Hospitality Director Middle East: X.Mongin Hospitality Director China J.Yang • President Enterprise Market Group: Michel Emelianoff • EVP Worldwide Sales: Jan Zuurbier • VP Sales Global Accounts & Verticals: Thierry Bonnin • Global Account Director Hospitality: Michael Steiner Hospitality Director Asia Pacific Derrick Lee Hospitality Director Australia /NZ: C.Downes Hospitality Director South USA & CALA: Luigy Estevanell
    • All Rights Reserved © Alcatel-Lucent 2009 Europe : 256 Business Partners France 27 Benelux & Nordics 9 Germany & Switzerland 54 ECE 17 Italy 11 Iberia 37 Other Southern Countries 11 North America: 51 BP USA 41 Canada 10 Latin America : 64 BP Brazil 17 Mexico 12 Andin + central A 20 South 15 AMEI : 53 BP Africa 25 Middle east 21 India 7 Asia/Pacific : 137 BP Australia 15 China/HK 14 South East Asia 58 North East Asia 50 Strategic Partnership Alcatel–Lucent Business Partners Presence World Wide
    • All Rights Reserved © Alcatel-Lucent 2009 A Device for each Purpose •Front Office •Guest Room •Back of the Office
    • •COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. •9 Data Center (Core Network) Distribution Network Edge Network •6850 series •6450 series •Versus -24 •6450 series •Versus -10 •6250 series OmniAccess WLAN 6000 OmniAccess WLAN 4000 OmniAccess WLAN, AP Alcatel-Lucent Data Portfolio
    • All Rights Reserved © Alcatel-Lucent 2009 French references...some of our customers Monte Carlo Bay Hotel Prince of Galles Shangri La Paris Hotel Plaza Athénée Raffles Royal Monceau Club Med Valmorel
    • All Rights Reserved © Alcatel-Lucent 2009 Hotel Corinthia London International references...some of our customers 45 Park Lane London Hotel Bel Air Los Angeles Hotel Schweizerhof Bern Dream Hotel New York Jumeirah Aviation Hotel Dubai
    • All Rights Reserved © Alcatel-Lucent 2009 A rich ecosystem to support Alcatel-Lucent solutions and to match hospitality needs Hospitality Phones, Alarms, XML Hotel PMS link & Call Accounting & Worflow Management Mobility
    • All Rights Reserved © Alcatel-Lucent 2009 MARKET TRENDS
    • All Rights Reserved © Alcatel-Lucent 2009 WHAT DOES THE MARKET SAY ?? The Hospitality Market is starting to invest again pushed by : An increasing travel demand, new consumer behavior Keeping up with technology is no longer an optional decision for the industry ; To be successful in 2015, Hospitality company must invest in technology -Enhance in-room technologies as consumer expectations continue to raise across all segments - Develop better integrated and converged Network - Invest in enhanced data security •The new room •service menu •The ICT Trend setters are US : to be relevant you need •to be an acknowledged player in North America
    • All Rights Reserved © Alcatel-Lucent 2009 HOTEL TRENDS :GUEST DEVICES ARE RE-ARCHITECTING THE HOTEL EXPERIENCE •“The convergence of mobile, social, and consumer technologies are driving change. Travelers are at the epicenter of this convergence trend; it epitomizes their lifestyles.” •45% of hotel guests travel with two devices 40% with three or more •Exploding device autonomy •SmartBrief poll, 2013 •Guest prefer service automation via own device •40% prefer iPad check-in to self- service kiosk or traditional front desks •BYOD replaces in- room entertainment •38% use their own device instead of PPV (pay-per-view) •Hospitality Technology, Customer Engagement Technology Study, 2013 •10 Trends in hotel technology, Wall Street Journal, www.hotelnewsnow.com •BYOD hits heavily in hospitality, Smith Micro’s Annual Hospitality Survey, 2013 •What guests say?
    • All Rights Reserved © Alcatel-Lucent 2009 HOSPITALITY TRENDS: HOTEL WIFI HIGHEST IMPACT ON CUSTOMER SATISFACTION •31% •Had an issue with their Internet service in terms of connection and/or speed. •iPass Global Mobile Workforce Survey, 2013 •82% •Find free hotel Wi-Fi services are limited, slow and unreliable. •74% •The J.D. Power 2013 North America Hotel Guest Satisfaction Index Study •“Hotel Wi-Fi access is as important for guests as a comfortable bed. Wireless access ranks highest in hotel amenities in all sectors.” •iPass Global Mobile Workforce Survey, 2013 hotelmanagement.net •“The quality of Internet service remains the top problem experienced by hotel guests, and it has the biggest impact on customer satisfaction.” •Hospitality Technology, Customer Engagement Technology Study, 2013, hotelmanagement.net •Said that a bad Wi-Fi experience in a hotel would prevent a return visit. •iPass Global Mobile Workforce Survey, 2013 •What guests say ?
    • All Rights Reserved © Alcatel-Lucent 2009 •What surveys say about Millenials HOSPITALITY TRENDS : THE Y GENERATION ARE CHANGING THE GAME •Technology is a differentiator •“Hoteliers can increase their luxury offerings and differentiate through technology” •10 Trends in hotel technology, Wall Street Journal, www.hotelnewsnow.com •“The largest block of guests, 33 %, is now the Generation Y - people 24-36 years old And one in 10 is 18-23.” (n.a. Baby Boomers were leading two years ago) •Millennial clients: yes, they are different Travelmarketreport.com •Who’s Sleeping With You? Detailed Look Into The US Online Hotel Guest http://adaraglobal.com/ •Millenials favor personnalization •“Millennials love personalized service and special treatment.” •Using mobile devices to enhance their experience •“Millennials are far likelier than 45- to 65-year-olds to use mobile devices to enhance their travel experience.” •Millennial clients: yes, they are different Travelmarketreport.co m
    • All Rights Reserved © Alcatel-Lucent 2009 MOBILITY INFRASTRUCTURE ( DECT /WIFI OR BOTH ) BASIC ANALOG OR SIP GUEST ROOM DEVICE ENRICH GUEST EXPERIENCE VOD IPTV CONNECTED TV Management&PerformanceSuite PERSONAL OR SMARTPHONE IN THE GUEST ROOM SEPARATE NETWORK INFRASTRUCTURE CONVERGED CHALLENGE : WHAT AND WHERE TO INVEST ??
    • All Rights Reserved © Alcatel-Lucent 2009 4 Axes of Development Improve Customer Services Lowering Costs Enrich Guest Experience Increase Revenue with Mobility Building Converge Networks Lowering the costs by implementing ERP topology Improving operational efficiency Using Unified accesses Lowering Costs Improving Hotel Management Improving Multimedia Interaction Provide Digital Information within the Hotel and Conference Room Notification services Bring Multimedia on devices Offer full mobility on IPHONE and IPAD through Wifi Network Stay connected in/out the Hotel Differentiation with personalization Push new Services to the Guest Integration of Room Automation Reduce Paper in the room Be Green IT Use Guest Device to bring : New Guest Experience Push Content and advertising Couponing Geolocalization
    • All Rights Reserved © Alcatel-Lucent 2009 Four Strategies to Change the Hospitality Conversation 1 | Reducing cost structures 2 | Enrich Guest Experience 3 | Improving the Hotel Management Experience 4 | Transforming customer service
    • All Rights Reserved © Alcatel-Lucent 2009 LOWERING COST OF INFRASTRUCTURE ALCATEL-LUCENT HIGH LEVEL ARCHITECTURE
    • All Rights Reserved © Alcatel-Lucent 2009 Front Office & Administration Room Moving from separate Networks for Voice , Video, and Data
    • All Rights Reserved © Alcatel-Lucent 2009 •To A Complete Single Converged Network Front Office & Administration Room •Digital •Signage •Smart Guest •Application Server •PMS •Mobicall •Ethernet •Room Controller •BOYD Guest • Server •Omni Switch 6900 •Omni Switch 6850 0mni Access VLAN
    • All Rights Reserved © Alcatel-Lucent 2009 DATA NETWORK EVOLUTION
    • All Rights Reserved © Alcatel-Lucent 2009 UNIFIED ACCESS
    • All Rights Reserved © Alcatel-Lucent 2009 LATEST WIFI TECHNOLOGY GIGABIT WIFI IS AVAILABLE NOW •NEWEST DEVICES SUPPORT IEEE 802.11AC •HTC One •GALAXY S4 •Moto RAZR •Toshiba •NB15t •Asus •G75VW •MacBook •Air •Dell •Alienware Average lifetime of network equipment is 7 to 8 years How old are guests’ tablets and smartphone? •80% OF NEW WLAN INSTALLATIONS ARE AT RISK OF NOT BEING ABLE TO HANDLE THEIR TRAFFIC LOADS BY 2015, AND MAY REQUIRE MAJOR DESIGN MODIFICATIONS Gartner – 2013 Predictions
    • All Rights Reserved © Alcatel-Lucent 2009 LATEST WI-FI TECHNOLOGY Smarter Wi-Fi for the Next-Gen Hotel Gigabit Wi-Fi Access Points 802.11ac speeds and highest density Faster & further for 802.11n devices Requires Power over Ethernet Advanced Radio Management Adapts automatically to changing RF condition Protect against interference Bluetooth/microwaves Clear radio frequency occupation and interference reporting ClientMatch™ Optimize WiFi efficiency and user experience Eliminate effects of sticky clients For 802.11n and 802.11ac
    • All Rights Reserved © Alcatel-Lucent 2009 STATE OF MANY HOTEL NETWORKS TODAY Separate Security Policies for LAN, WLAN, and VPN Separate Network Services and QoS Policies Separate Management How about Voice? How about QoS + Security for Voice over Wi-Fi? NETWORKS NEED TO EVOLVE! WLAN NMS LAN NMS Network Infrastructure LAN WiFi Admin Area Guest Area VPN WLAN SecurityLAN QoS WLAN QoS LAN Security
    • All Rights Reserved © Alcatel-Lucent 2009 Network Services UNIFIED ACCESS FOR NEW GENERATION HOTELS SAME NETWORK SERVICES ON WIRED AND WIRELESS Security UserDevice Network Management LAN WiFi Apps Guests
    • All Rights Reserved © Alcatel-Lucent 2009 UNIFIED ACCESS Edge Switch Access Points WLAN Controller UNIFIED ACCESS – BYOD & GUEST SERVICES CONSISTENT, COMPREHENSIVE SECURITY POLICIES ACROSS LAN & WLAN CLEARPASS WITH GUEST MGMT •Directory •PMS •BYOD FOR GUESTS •GUEST SELF REGISTRATION •(print, email, SMS, time-based) •CUSTOMIZED PORTAL •(venue ads, special promos) •BASIC VS PREMIUM ACCESS •LOCATION-BASED ACCESS (& AIRGROUP)
    • All Rights Reserved © Alcatel-Lucent 2009 NETWORK DESIGN
    • All Rights Reserved © Alcatel-Lucent 2009 IDF SWITCHES DISTRIBUTION (IDF) MDF SWITCHES CORE (MDF) IPTV Laptop IP Phones GUEST ROOM ACCESS CORRIDOR APCORRIDOR AP 3 AREAS OF POTENTIALLY HUGE SAVINGS – CAPEX & OPEX •32 TRADITIONAL NETWORKS ARE NOT OPTIMIZED FOR THE FUTURE OF UNIFIED ACCESS, VIRTUALIZATION, AND CLOUD-READY SERVICES
    • All Rights Reserved © Alcatel-Lucent 2009 •33 IPTV Laptop IP Phones EACH GUEST ROOM REQUIRES 4-5 PORTS IN THE IDF SAVINGS BETWEEN ACCESS & DISTRIBUTION 75% LESS PORTS REQUIRED AT IDF! SUPERIOR IN-ROOM COVERAGE, REDUCING NEED FOR SITE SURVEYS. INSTEAD OF 4-5CABLE PULLS PER ROOM, ONLY 1IS NEEDED, REDUCING COSTS IPTV Corridor AP Laptop IP Phones GUEST ROOM IDF SWITCH ONLY 1 PORT NEEDED HERE! IDF SWITCH In-Room AP (w/ Built-In Switch) GUEST ROOM Wall Mount
    • All Rights Reserved © Alcatel-Lucent 2009 •34 FOR EVERY 8 IDF SWITCHES, 16 PORTS CONSUMED AT THE CORE SAVINGS IN DISTRIBUTION AND CORE 88% LESS PORTS REQUIRED AT MDF! IDF Switches Hotel Building Floor 1 Floor 2 Floor 3 Floor 4 Floor 5 Floor 6 Floor 7 Floor 8 MDF SWITCHES ONLY 2 MDF PORTS NEEDED PER STACK! MDF SWITCHES ADVANCED “ACTIVE-ACTIVE” 20 Gbps SELF-HEALING NETWORK NO SPANNING TREE, NO BLOCKED PORTS, NO LOOPS
    • All Rights Reserved © Alcatel-Lucent 2009 “Newer small form factor core devices can enable network managers to reduce CAPEX by 30% to 70%, and save 30% or more on OPEX, compared with chassis-based switches” - Gartner, Feb. 2013 •35 SPEAKING OF CORE...YOU NO LONGER NEED A LARGE CHASSIS! 90% LESS RACKSPACE = LESS POWER CONSUMPTION, HEAT DISSIPATION AND COOLING COSTS = EXTREME TCO SAVINGS $$$ 1.28 Tbps - 100% LOSSLESS VIRTUAL CHASSIS OS6900 OS6900 MDF VIRTUAL CHASSIS TECHNOLOGY •INTRODUCING THE OMNISWITCH 6900 COMPACT CORE
    • All Rights Reserved © Alcatel-Lucent 2009 PUTTING IT ALL TOGETHER... •HIGH-PERFORMANCE SOLUTION BUILT WITH •Next-gen BYOD compact core switch •Advanced IDF distribution switch •Purpose-built, in-room hospitality AP •Next-gen BYOD WiFi controller Exclusive VIRTUAL CHASSIS & REMOTE STACKING technologies deliver a 20-Gig Active-Active, loop-free, self-healing network that does not interrupt the user on a link break Each stack acts as ONE MANAGEMENT ENTITY, significantly reducing the total number of switches to configure, manage, and maintain All hardware covered by FREE LIFETIME WARRANTY (power supplies also included) •36 IDF Remote Stacks VIRTUAL CHASSIS ... OS6900 OS6900 MDF LINK AGG. (LACP) Stack 1 Stack 2 Stack 4
    • All Rights Reserved © Alcatel-Lucent 2009 BY THE NUMBERS...DESIGN COMPARISON • SAMPLE HOTEL: • 450 ROOMS • 30 FLOORS • 15 ROOMS PER FLOOR • EACH ROOM HAS 4 ETHERNET CONNECTIONS (2 IP PHONES, 1 IPTV, 1 LAN) •OLD DESIGN: •60 IDF PORTS PER FLOOR = 1800 IDF PORTS = 120 CORE PORTS TOTAL = $$$ •37 •NEW DESIGN: •15 IDF PORTS PER FLOOR = 450 IDF PORTS = ONLY 8 CORE PORTS TOTAL =
    • All Rights Reserved © Alcatel-Lucent 2009 •38 ARE YOU WORRIED ABOUT YOUR EXISTING CABLING? YOUR PASSIVE INFRASTRUCTURE DOES NOT NEED TO CHANGE •IDF Switches •Floor 1 •Floor 2 •Floor 3 •Floor 4 •Floor 5 •Floor 6 •Floor 7 •Floor 8 •MDF ROOM •FIBERPATCHPANEL TO ACHIEVE THIS! ALL YOU NEED ARE FIBER PATCH CABLES
    • All Rights Reserved © Alcatel-Lucent 2009 ALCATEL-LUCENT’S UNIFIED ACCESS VALIDATED BY GARTNER
    • All Rights Reserved © Alcatel-Lucent 2009 ENRICH THE GUEST EXPERIENCE
    • All Rights Reserved © Alcatel-Lucent 2009 From Paper To Digital
    • All Rights Reserved © Alcatel-Lucent 2009 Launching the Smart Guest Application
    • All Rights Reserved © Alcatel-Lucent 2009 TO A VISITOR-CENTRIC ONE CUSTOMIZE CUSTOMER WELCOME QUICK ACCESS TO HOTEL SERVICES ALLOW AUTOMATION INTEGRATION ACCESS TO EXTERNAL INFO (Weather, traffic) •. Sleek and simple to use. Can replace complex universal remote controls •Single, central device for •all services
    • All Rights Reserved © Alcatel-Lucent 2009 •light control •air con •curtains •privacy Fully Customize Hotel Services/ Directory Proximity Shop Room Automation Weather Forecast Interactive Clock Screen Server • ENRICH THE GUEST EXPERIENCE
    • All Rights Reserved © Alcatel-Lucent 2009 A New Keyboard with Direct Access Button
    • All Rights Reserved © Alcatel-Lucent 2009 Bringing the Door Cam at the Guestroom
    • All Rights Reserved © Alcatel-Lucent 2009 MyIC Phone 8082 – Video P2P  Door cam solution on My IC Phone 8082 •Video of visitor can be shown on 8082, when he rings at the door of the suite. An additional pre-defined key can be used to open the door (via DTMF services) •Corridor
    • All Rights Reserved © Alcatel-Lucent 2009 Standard Room Equipments New Concept Room with My IC Phone + SGA
    • All Rights Reserved © Alcatel-Lucent 2009
    • All Rights Reserved © Alcatel-Lucent 2009 •Meridian-Powered App •(white-label/custom) Meridian Editor Analytics Service •Active Wi-Fi Connection Not Needed •“BluDot,” Nav, & Zone-based content •20+ third party products ClearPass Guest •Secure and customized network access, app delivery Alcatel - Lucent Wi-Fi •Featuring Analytics & Location Engine •Indoor Mobile Engagement Solution Components •BYOD Voice Apps
    • All Rights Reserved © Alcatel-Lucent 2009 Your Smartphone is becoming an extension of your Guest Room Phone Guests can receive calls for free on their Smartphone when they are not in their Rooms using the same phone extension Moreover, Guests can call any Hotel extension or Guest seamlessly using the Wifi Network of the Hotel Features For your Guests
    • All Rights Reserved © Alcatel-Lucent 2009 Your customers will get your services in their pocket Spa Shopping Book a conference room Ask for a taxi / car driver Book a table Relaxation Room Service
    • All Rights Reserved © Alcatel-Lucent 2009 The key functionalities are : - Automatic registration of the guests devices from a telephony aspect -Integration of guest devices as part of the hotel telephony suite -Access hotel services via click-to-call on guest devices as SIP calls - Speed dials (bar, restaurant, etc.) using VoWLAN - Move to GSM when out of WLAN cover -Hospitality gateway - Optional integration with Third party applications via APIs - Mobile applications development - Management / Reporting platform
    • All Rights Reserved © Alcatel-Lucent 2009 INTEGRATION WITH E-CONCIERGE SOLUTION In a few click, order a meal in your room through the room service, or book a spa session…
    • All Rights Reserved © Alcatel-Lucent 2009 INTRODUCING CLEAR PASS AND MERIDIAN
    • All Rights Reserved © Alcatel-Lucent 2009 SMART REGISTRATION WITH CLEARPASS GUEST
    • All Rights Reserved © Alcatel-Lucent 2009 Micros Fidelio FIAS Integration • Leverage Hotel PMS (Property Management Systems) – Use room/reservation number with surname for login – Build in self registration surveys – Leverage rich captive portal
    • All Rights Reserved © Alcatel-Lucent 2009 Secure, Role-based Access •Define multiple user roles •Assign roles to different classes of guests
    • All Rights Reserved © Alcatel-Lucent 2009 ClearPass Guest Skin Technology •Complete Customization •Replicate existing corporate web / intranet for guest administration and access portals •Automatically identifies and optimizes content for mobile browsers •Familiarity for employees & brand loyalty for customers • Complete Customization Replicate existing corporate web / intranet for guest administration and access portals Automatically identifies and optimizes content for mobile browsers Familiarity for employees & brand loyalty for customers Per Hotel, per Brand, per event,..
    • All Rights Reserved © Alcatel-Lucent 2009 •60 ENRICH BYOD WITH INDOOR Wi-Fi GPS, TRACKING & ANALYTICS •RETAIL TENANTS TO PAY FOR LOCATION BASED MARKETING Active Wi-Fi Connection Not Needed!
    • All Rights Reserved © Alcatel-Lucent 2009 •61 What is Wayfinding or “Indoor GPS” Wayfinding: finding your way inside a large building Customers rely on navigation assistance to quickly reach destinations Delivery vehicle for targeted, context-aware advertising and marketing Ideal for malls, department stores, convention centers, casinos, resorts, hospitals, airports, campuses
    • All Rights Reserved © Alcatel-Lucent 2009 •62 How it Works •APs •Controller •Context Aggregator •Meridian cloud
    • •COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. •63 GEO-FENCING AND LOCATION BASED NOTIFICATIONS • CREATE SPECIFIC ZONES • SETUP PERSONAL ALERTS • MAP TARGETED ADS
    • All Rights Reserved © Alcatel-Lucent 2009 Improve Hotel Operations IMPROVE HOTEL OPERATION
    • All Rights Reserved © Alcatel-Lucent 2009 •COPYRIGHT © 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. •65 Multi Media – Multi Devices •Meeting Room •Remote location •OTMS MyIC DesktopInteractive Whiteboard Solution •Regional Office / Customer •Hotel Manager OpenTouch Conversation •Director •Manager •Video Room
    • All Rights Reserved © Alcatel-Lucent 2009 From Fixe to Mobile with or without Multimedia
    • All Rights Reserved © Alcatel-Lucent 2009 IpDesktop SoftPhone for Tablets/SmartPhones This multimedia, fully-integrated telephony solution can replaces Dect of Mipt wireless phones Available for IOS and Android smartphones and tablets
    • All Rights Reserved © Alcatel-Lucent 2009 Omni Touch 8232/500 DECT Industrial DECT OmniTouch 8118 / 8128 Wifi What’s Next: NEW DECT 8242 ( Q2 2014)
    • All Rights Reserved © Alcatel-Lucent 2009 CAPITALIZE & INNOVATE WITH NEW SETS 8068 PREMIUM DESKPHONES 8038/8039 PREMIUM DESKPHONES 8028/8029 PREMIUM DESKPHONES
    • All Rights Reserved © Alcatel-Lucent 2009 THE PREMIUM DESKPHONES •8068BT
    • All Rights Reserved © Alcatel-Lucent 2009 THE PREMIUM DESKPHONES •8038
    • All Rights Reserved © Alcatel-Lucent 2009 To Summarize: What’s new on the “Premium Deskphones”? Flex Angle Visibility Audio Quality Integrated Add- on Evolution to “Conversation” 8068  New UI colors   8038  Backlight/Grey   8028  Backlight   4 keys  8039  Backlight/Grey  8029  Backlight   4 keys •8028
    • All Rights Reserved © Alcatel-Lucent 2009 •WIRED TERMINALS – ROADMAP •Q4 2013 • NEW OT CONNECTION •Q1 2014 •MORE ON OT CONVERSATION •BACKUP ASSISTANT •VIDEO CONF. & INTEROP •HA and ENCRYPTION •WB on BT handset, AGC •Q1 2014 • IP: 8028,38, 68 • TDM: 8029, 39 •NEXT • IPv6 • OT CONVERSATION •Q4 2013 • UI ENHANCEMENTS •Q1 2014 • HIGH AVAILABILITY • HOSPITALITY • SIP OXE support with OV 8770 DM
    • All Rights Reserved © Alcatel-Lucent 2009 •Premium Add-On 10 •Premium Smart Add-On 14 •Premium Add-On 40 •Wideband Monaural Headset •Wideband Binaural Headset•Multipoint BlueTooth Headset
    • All Rights Reserved © Alcatel-Lucent 2009 •Available with 8 & 9 series / 8000 family MyIC and OTC PC clients • Premium Voice Quality Invoxia In Vivo Acoustic technology • Innovative design • Plug & Play • •8115 •8115
    • All Rights Reserved © Alcatel-Lucent 2009 •Available with 8 & 9 series / 8000 series MyIC / OTC PC and Mobile clients • Premium Voice Quality Invoxia In Vivo Acoustic technology • Innovative design • Docking Station • iPhone 4/5, iPod, Android • Bluetooth • Plug & Play •8125 •8125
    • All Rights Reserved © Alcatel-Lucent 2009 MyIC Phone 8082 – Video P2P  Door cam solution on My IC Phone 8082  Video of visitor can be shown on 8082, when he rings at the door of the suite. An additional pre-defined key can be used to open the door (via DTMF services) •Corridor
    • All Rights Reserved © Alcatel-Lucent 2009 ----------------------------------------------------------------------------------------------------- 2013 MADRID Integration Proposal Smart-Resorts. CUSTOMER SERVICES
    • All Rights Reserved © Alcatel-Lucent 2009 OpenTouch Customer Service Suite •79
    • All Rights Reserved © Alcatel-Lucent 2009 Conclusion •OTHERS SERVICES •ENS •OMNIPCX RECORDER •NOTIFICATION SERVER •DIGITAL SIGNAGE
    • All Rights Reserved © Alcatel-Lucent 2009 GIVE SECURITY TEAMS THE RIGHT TOOLS TO ENHANCE GUEST AND STAFF SECURITY • “Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the reaction and the awareness and the accountability that was provided to them when they accessed the different reporting tools of the ENS admin console.” Adam Jones, IT Director, Dorchester Collection Hotels, CA, USA •MULTIPLE NOTIFICATION TYPES AND DEVICES SAFETY AGENT INTERFACE •Voice calls, messages •E-mails, short messages •Desktop pop-ups •Land mobile radio connection •EMERGENCY NOTIFICATION SERVER
    • All Rights Reserved © Alcatel-Lucent 2009 TRACK SERVICE QUALITY AND MITIGATE CONFLICTS •With call recording Enhance service quality: Welcome agents can listen to customer requests later for better understanding or to mitigate conflicts.
    • All Rights Reserved © Alcatel-Lucent 2009 •MOBICALL SERVER •Master / Supervisor •MOBILE PHONES •WIFI -DECT-CELLULAR - Emergency call - Emergency conferencing •- dynamic or fix voice •- confirmation/reject •- voice conference •- callback to room •- additional SMS-Text •- callback on MMS for • task completed •Fire Alarm •BMS Heating •Air- Condition •Intrusion •Elevators •Stairs •OmniVista •Management •Emergency •Button •Messaging •( Hotsos…) •Room status •Mini-Bar •VIP-Calls •Wake-up Esc EVACUATION MESSAGE Floor by floor, in guest-language •Emergency and Notification Advanced Integration • ( Integration with HotSOS , Tritton,…) •OXE •PMS •( Opera, FCS,…) STAFF COMMUNICATIONS Mobilization – Notification • Confirmation GEO-LOCALIZATION CALLS LOG – VOICE RECORDING
    • •COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. •84 ALU DS Server ALU DS Manager Client ALU DS Player Alcatel-Lucent Digital Signage Solution Overall architecture •Receivers•Antennas Head-end TCP/IP Network ALU DS Player ALU DS Player
    • All Rights Reserved © Alcatel-Lucent 2009 Features For your hotels Weather Forecast Video information RSS feeds Get your way thanks to the 3D way-finder Concierge video/audio call
    • All Rights Reserved © Alcatel-Lucent 2009 CONCLUSION
    • All Rights Reserved © Alcatel-Lucent 2009 Conclusion •CONCLUSION Alcatel – Lucent has a long term vision on Hospitality & Cruise A strong expertise in the Hospitality Industry with strong track records A Complete & Unique Portfolio to answer all customer needs A Worldwide Partner distribution Network A Team dedicated to the Hospitality & Cruise market A Global Account Management (Cooperation agreement, WW pricing, ...) A Global WW delivery & Support Services Alcatel -Lucent Partners Program for validation of third party products