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Growing the IP Platforms Business: Andrew McDonald, President of IP Platforms Business with Christine North, Head of Business Improvement, BT

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Over the last few years, Alcatel-Lucent has steadily increased its investment in software. It is now a core competence. Andrew outlines where Alcatel-Lucent plays, how we differentiate, and how we …

Over the last few years, Alcatel-Lucent has steadily increased its investment in software. It is now a core competence. Andrew outlines where Alcatel-Lucent plays, how we differentiate, and how we plan to grow the business. He will invite Christine North, Head of Business Improvement at BT to talk about how BT is using our software to improve customer experiences and save money.

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  • 1. GROWING THE IP PLATFORMS BUSINESS Andrew McDonald, Alcatel-Lucent Christine North, British Telecom COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 2. DYNAMIC CLOUD vNF vNF vNF vNF CONSUMERS BUSINESSES CLOUD PLATFORM ULTRABROADBAND ACCESS SDN NF NF HOMES NF PROGRAMMABLE NETWORK CLOUD OPTIMIZED ROUTING & TRANSPORT
  • 3. DYNAMIC CLOUD IP COMMS POLICY & DATA CHARGING NETWORK ANLAYTICS CUSTOMER CARE CONSUMERS BUSINESSES CLOUD PLATFORM ULTRABROADBAND ACCESS SDN NF NF HOMES NF PROGRAMMABLE NETWORK CLOUD OPTIMIZED ROUTING & TRANSPORT
  • 4. PAST PRESENT CLOSED SOURCE TECHNOLOGY OPEN SOURCE TECHNOLOGY 4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 5. CLOUDBAND™ INVESTED IN MAKING CLOUD APPS OPERATIONS THE HERO OF CHANGE 5 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. m.IQ6 MOTIVE BIG NETWORK ANALYTICS
  • 6. CLOUDBAND™ IS THE CATALYST FOR CHANGE 6 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 7. BUILDING FOR THE “CLOUD AGE” TRANSITIONING TO CLOUD FASTER DRIVING A DEV-OPS MENTALITY ACCELERATING THE COMMUNITY 7 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 8. SIMPLIFYING OPERATIONS WITH CUSTOMERS ACCELERATING TO A CLOUD-READY PORTFOLIO 8 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. DRIVING THE INDUSTRY BY ESTABLISHING THE FIRST NVF ECOSYSTEM
  • 9. VOLTE EARLY ADOPTERS 9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 10. 10 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 11. TWO YEAR HEAD START ON DEPLOYING VOLTE AT SCALE FIRST TWO VIRTUALIZED WINS IN THE US MARKET 11 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MOST EXTENSIVE WEBRTC AND API STRATEGY
  • 12. FROM CONNECTION TO EXPERIENCE 12 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 13. m.IQ6 MOTIVE BIG NETWORK HowANALYTICS to improve your infrastructure and operations 13 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 14. EXPAND YOUR VIEW OF THE MOBILE ECOSYSTEM RESOLVE PROBLEMS BEFORE THEY HAPPEN 14 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CREATE NEW OPPORTUNITIES TO ENGAGE CUSTOMERS
  • 15. BUILDING BT’S CUSTOMER EXPERIENCE WITH MOTIVE Christine North, British Telecom 15 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 16. Today Q4 12/13 Q4 13/14 Q4 14/15 FUTURE STATE— PREMIUM SERVICE PRE-EMPTIVE PROACTIVE REACTIVE •  Customers contact BT for help with all problems, including simple faults and service status updates •  Large number of Tier 1 agents required •  Customers can self-serve all but the most complex faults •  Consistent fault journey across all channels realized •  Customers have multiple contact channels with strong self-serve options •  Small number of Tier 1 agents required •  More network faults are fixed before customer contact •  Reduced number of Tier 1 agents required 16 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. •  Customers contact BT to procure premium services tailored to their needs •  Small number of Tier 1 agents required, with main resource pool supporting premium services
  • 17. 2002–2005 2006–2007 2008–2010 2010–2012 2012–ONWARDS LAUNCHED SELFCARE ACROSS MULTIPLE CHANNELS ADDED HOME DEVICE MANAGEMENT ADDED WIRELESS DEVICE MANAGEMENT LAUNCHED SERVICE & WORKFLOW MANAGEMENT INTRODUCING NEXT PHASE OF PROACTIVE / PRE-EMPTIVE SERVICE USING ANALYTICS LAUNCHED CONSUMER LAUNCHED SELF-CARE SELF-CARE CLIENT FOR SMALL & MEDIUM BUSINESSES (SMB) FOR PROACTIVE SERVICE & SELF-SERVICE EXTENSIONS 17 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 18. REAL-TIME ANALYTICS SERVICE MANAGEMENT DESKTOP HELP BUSINESS LOGIC OR PROCESS CONNECTED HOME HOME DEVICE DATA ADVISOR HOME DEVICE MANAGEMENT 18 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. BT.COM
  • 19. WWW.ALCATEL-LUCENT.COM 19 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 20. IP COMMS POLICY AND DATA CHARGING NETWORK ANALYTICS CUSTOMER CARE USERS DEVICES APPLICATIONS INTERNET WIRELINE AND WIRELESS ACCESS AGGREGATION AND BACKHAUL 20 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CONVERGED EDGE AND CORE

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