Alcatel-Lucent At Your Service
 

Alcatel-Lucent At Your Service

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How Alcatel-Lucent Consulting, Professional and Managed Services strategy is evolving to better address the strategic and operational challenges of our customers.

How Alcatel-Lucent Consulting, Professional and Managed Services strategy is evolving to better address the strategic and operational challenges of our customers.

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Alcatel-Lucent At Your Service Alcatel-Lucent At Your Service Presentation Transcript

  • ALCATEL-LUCENT AT YOUR SERVICEAdolfo HernandezPresident - Software, Services & SolutionsMay 23, 2012 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • LEVERAGING CONSUMER AND ENTERPRISE APPLICATIONS AND MEDIATHE NETWORKAS THEOPERATORS EXPERIENCE CREATION AND ENABLEMENTGREATEST CUSTOMER EXPERIENCE DECISION OFFERS AND DYNAMIC EXPERIENCE AUTOMATION CONTEXT AND IDENTITY ANALYTICS ADVERTISINGSTRATEGICASSET CLOUD ORCHESTRATION OPTIMIZATION YIELD MANAGEMENT NETWORK CHARGING CONTROL• TRANSFORMING THE COMMS CONTENT POLICY POLICY NETWORK• HARNESSING THE NETWORK ALL IP INFRASTRUCTURE (ACCESS, TRANSPORT, EDGE, CORE) AS A BUSINESS PLATFORM 2 COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • From this To thisA STRATEGIC IP/CLOUDPARTNER NEEDS Purpose-built, networks and Transition your technology toTO FULLY IT in silos. remove the constraints of bringing OSS, IT, and the network together.COMPREHEND INNOVATIVE SERVICESTHE DYNAMICS Selling a connection Shift your strategy to move beyond with little the connection and iterativelyDRIVING differentiation. innovate with partners.BUSINESS AND Poorly A BETTER EXPERIENCETECHNOLOGY managed and low quality Change your culture to one that uses experience. the network to improve yourCHANGE. relationship with customers. 3 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • TRANSITIONYOUR CONNECT CAPTIVATE CAPITALIZETECHNOLOGY,SHIFT YOUR Customer Experience Next Generation Wireless Advanced Communications Managed Services Chain Online Video Value Networks Next Generation E2E Plan, manage, analyze, and Deliver solutions that enable Harness the mobile data Lower time-to-market for E2E Create operationaland roadmap for Speed a strategy costs while optimize the connected for LTE, explosion with services customer next-generation, multimedia innovatingevolution from access to IP/optical and transforming your best practices and profitable videoBUSINESS experience to forge more valuable lightRadio®, HetNets, Wi-Fi communication and collaboration. long-termand capacity evolution customer relationships. network to improve the customer services. core, including backhaul, legacy experience. consolidation, and new technologySTRATEGY & management. mobile content delivery capabilities.FOCUS ON THE Payment, Charging, and Billing OSS/IT Applications Enablement Proactive Services Cloud Wholesale Readiness Maximize customer to speed Realize andsystems lifetime value Adapt OSS support new revenue Decrease operational the cloud Develop lucrative newcosts and to Bring the network to business with innovative,while leveraging opportunities and business content- time to market real-time, models increase network of high casesa new rangeuptime by focusing offer for the transport, utilities, andCUSTOMER specific chargingand prepare and new technology models and by leveraging network value innovation via seamlessly Precisely and the web. resources on Carrierthe telecomm performance priority issues and cable businesses in Cloud services Create newdomain. cost with improved the lifetime flexible billing for easy, immediate for a Cloud-enabled OSS revenue Increase quality resolving issues before they reach at lowerEXPERIENCE payment. future. your network migrate streams by the customer. of service. a providing value of your customers Operations Excellence Consultingdifferentiated for better performance truly and make the most of and lower cost. experience. your investments. Evolve network infrastructure, operations and operational support systems to support new business opportunities and drive cost down. 4 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • THE ALCATEL-LUCENT DIFFERENCE:SERVICES THAT CREATE MORE VALUE FOR OUR CUSTOMERSBell Labs innovationempowers everythingwe do. High Quality, Precision DeliveryServices built around cutting-edge software platforms tocreate new business models. Software-enabled Software-enabled Services for Services for transformationPackaged software-based solutions designed for Software-enabled Software-enabledcomplex network transformation Services for new Services for new for new solutionsHigh quality, precise global Bell Labsdelivery is “first-time right”. Innovation Labs Bell Bell Labs Innovation Innovation 5 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • UNMATCHED INSIGHT & INNOVATIONBELL LABS: AN ENGINE OF THE INDUSTRYWe leverage Bell Labs innovation, integrated business and From the deepest level oftechnical expertise across our Services Practices. your network to the highest level of your business – the expertise to shift the industry and the innovation to 8 Locations Worldwide deliver the world’s highest Telecom Benchmarking performing networks. Energy Analysis Mobile Data Analysis 7 Nobel Life Cycle Management Prizes Hot Spot Geo Location Churn/Customer Lifetime Value Bell Labs CDN Strategies Innovation Mobile Data Forecasting Cloud Strategy and Modeling Cloud Modeling Tool Mobile Backhaul Optimization FTTX Modeling Tool And more… 27,000+ Multiservice Network Design Patents Wireless Strategy Optimizer 6 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • ALCATEL-LUCENT SERVICESIDEAS IN MOTION. INNOVATION AT HAND. Consulting Services Helping clients define, prioritize and action strategies to achieve key business outcomes. • NETWORK & OPERATIONS • ONLINE VIDEO VALUE CHAIN • CUSTOMER EXPERIENCE READINESS TRANSFORMATION • WHOLESALE READINESS • ARCHITECTURE CONSULTING Professional Services Helping clients transform and leverage their networks as a business platform. • NEXT GEN WIRELESS • ADVANCED • CUSTOMER EXPERIENCE MANAGEMENT • NEXT GEN E2E NETWORKS COMMUNICATIONS • PAYMENT & CHARGING, BILLING • OSS/IT • MOBILE COMMERCE SERVICES • CLOUD • APPLICATION ENABLEMENT Operations Management Helping clients improve their customer relationships by anticipating end-user needs, optimizing their experience and caring for the network. Services • TECHNICAL SUPPORT • PROACTIVE MAINTENANCE • CUSTOMER EXPERIENCE MANAGEMENT AS • REPAIR & EXCHANGE SERVICES • FIELD MAINTENANCE A MANAGED SERVICE - MSQA • MULTIVENDOR NETWORK SUPPORT • CARRIER NETWORK OUTSOURCING • BUILD-OPERATE-MANAGE-TRANSFER • HOSTED SERVICES • NOC SERVICES 7 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • PRECISION DELIVERYGLOBAL CUSTOMER REACH Poland UK Romania Belgium Bulgaria Germany France Switzerland• PRECISION DELIVERY, USA Austria Turkey “RIGHT-FIRST TIME” Spain China STANDARDS Italy Mexico Spain India• FOCUS ON Uganda UNDERSTANDING Singapore CUSTOMER PRIORITIES & CHALLENGES Brazil Australia Chile New ZealandWORLDWIDE PRESENCE Global Network Engineering & Integration Centers (GNEIC) Migration Operation Centers (MOC)130+countries 100+ nationalities IP Transformation Centers (IPTC) Managed Services Local Delivery Center & Centers of Excellence Operations/Business Support Systems Competence Centers 8 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • ALCATEL-LUCENTIS HELPING OURCUSTOMERSCONNECTCAPTIVATECAPITALIZE 9 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • CONNECT CAPTIVATE CAPITALIZE 10 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 11COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.