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AlarmTilt Client for Nagios
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AlarmTilt Client for Nagios

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A presentation to explain how and why to use AlarmTILT for Nagios as a notification system.

A presentation to explain how and why to use AlarmTILT for Nagios as a notification system.

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  • OpsGenie IT rich alerting service can be used to send Nagios alerts to SMS, voice, email and iPhone/iPad/Android devices using push notifications too.

    OpsGenie provides a Nagios Integration package which shows the rich alert capabilities of OpsGenie. When installed and appropriately configured, the plugin creates OpsGenie alerts when a Nagios notification is sent, and attaches extra information (status, alert histogram, trends, etc. ) related with the relevant host or service. This extra information can be viewed with the alert directly in OpsGenie console.

    OpsGenie ( http://www.opsgenie.com ) is offered as a FREE service up to 2 users. How to configure Nagios is described here http://support.opsgenie.com/customer/portal/articles/780193-nagios-integration
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  • --- EN ---- In this chapter, I would like to highlight the importance of communication in the context of Business Continuity. --- FR ---- Dans ce chapitre, je voudrais juste souligner l’importance de la communication dans le cadre de la Business Continuity.
  • --- EN ---- In this chapter, I would like to highlight the importance of communication in the context of Business Continuity. --- FR ---- Dans ce chapitre, je voudrais juste souligner l’importance de la communication dans le cadre de la Business Continuity.
  • Transcript

    • 1. AlarmTILT Communication Model for Nagios
    • 2. Communication Model with Nagios Customer Environment 1. Nagios events are transmitted to remote AlarmTILT servers via a secure IP (Internet, VPN,…) connection. 2. Within AlarmTILT, an alert procedure starts, if the incoming event matches pre-defined incident criteria. Client Heartbeat Events Encrypted IP INTERNET Servers
    • 3. Communication Model with Nagios Customer Environment 3. The processed alert is routed through different channels to the right destination group. 4. Following pre-defined procedures, support people are notified via all possible media (phone, mobile, PC,…). Communication networks are provided and fully operated by AlarmTILT (Connectivity as a Service) . Client SMS ISDN networks Internet Mobile networks Heartbeat Events Encrypted IP INTERNET Servers
    • 4. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment SMS ISDN networks Internet Mobile networks 5. AlarmTILT provides advanced escalation features and time dependent destinations . Client Voice Escalation STEP 1 (no acknowledgment within x minutes) Servers
    • 5. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment Voice SMS ISDN networks Internet Mobile networks 6. Mixing media and alerted people shortens the delay between the detection of an incident and the beginning of its resolution. Client Escalation STEP 2 (no acknowledgment within x minutes) Servers Voice
    • 6. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment Voice SMS Voice ISDN networks Internet Mobile networks 6. Mixing media and alerted people shortens the delay between the detection of an incident and the beginning of its resolution. Client SMS E-mail Escalation STEP 3 (no acknowledgment within x minutes) Servers
    • 7. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment SMS SMS Voice E-mail John Doe replies directly to the alert « OK on the move » ISDN networks Internet Mobile networks 7. Confirmation channel routing adds two-way n otificat ion handling . Escalation procedures stop automatically, when a member of staff acknowledges the call. Client Voice Servers
    • 8. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment ISDN networks Internet John Doe has acknowledged Mobile networks 8. Support teams involved are notified, that John Doe is on his way, or when an incident has been resolved. Client SMS Voice SMS Voice E-mail Servers
    • 9. Communication Model with Nagios Alert dispatching Heartbeat Events Encrypted IP INTERNET Customer Environment Mobile networks ISDN networks Internet Alert acknowledgments 9. AlarmTILT also provides full incidents and resolution history of all generated alerts: all transactions (generated event / opened incident / alerting procedures /closed incident) are logged for an efficient reporting and incident troubleshooting. HORIZONTAL COMMUNICATION Provide vital /useful information Reach the right people Instantaneously Client Servers
    • 10. Now that you know how it works: Download the AlarmTILT Client for Nagios http://www.alarmtilt.com/?action=solutions&browse=nagios