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




                    AlarmTILT Client for NAGIOS
                           Advanced alert plu...
Agenda





      About M-PLIFY S.A.

      Customer References

      AlarmTILT Communication ...





      About
        M-PLIFY S.A.




                           © 2008 M-PLIFY S.A. All Right...
Who we are





      Privately owned, founded in 2000
        – Luxembourg based

              ...
Involvement in European project





      M-PLIFY is part of the U-2010 European consortium
    ...
Solutions and products





      M-PILL

        – Medical reminder solution targeted at the hea...
Solutions and products





      AlarmTILT

        – Crisis and notification communication solu...
AlarmTILT BC Applications





                       Guaranteed Maintenance
                     ...





      Customer
        REFERENCES




                           © 2008 M-PLIFY S.A. All Righ...
Customer References





Governmental bodies
                                                Luxem...
Customer References





First Responders
                                                  Luxemb...
Customer References





Municipalities
                                                  City of ...
Customer References





Healthcare / Pharmaceutical
                                             ...
Customer References





Banks
                                                  AXA Assurances


...
Customer References





Telecom

                                                  ILR
          ...
Customer References





Industry / Others
                                                  Ceged...





      AlarmTILT Communication
        MODEL




                           © 2008 M-PLIFY S.A...
Communication Model with Nagios
   


AlarmTILT Client for Nagios is able to automatically collect...
Communication Model with Nagios
   


3. The processed alert is routed through different channels ...
Communication Model with Nagios
   


6. AlarmTILT provides advanced escalation features and time ...
Communication Model with Nagios
   


7. Media and alerted people can be combined to optimize the ...
Communication Model with Nagios
   




Customer
Environment
                                     ...
Communication Model with Nagios
   


8. A clever acknowledgment systems allows for all concerned ...
Communication Model with Nagios
   


9. All the alerted people will get notified that John Doe ha...
Communication Model with Nagios
   


10. AlarmTILT also provides full incidents and resolution hi...
Enhanced availability and reliability





  Without AlarmTILT
                                   ...
Enhanced availability and reliability





   W Alarm
    ith   TILT
                             ...





      AlarmTILT BC for NAGIOS
        INSTALLATION WIZARD




                           © 20...
AlarmTILT Client for Nagios
   Installation requirements

      Nagios must be installed on your ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





      AlarmTILT BC for NAGIOS
        CONFIGURATION




                           © 2008 M-P...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





                           © 2008 M-PLIFY S.A. All Rights Reserved

                         ...





      Financial
         ASPECTS




                           © 2008 M-PLIFY S.A. All Right...





        Thank you!
                                                                      Hube...





      Business Continuity
        COMMUNICATION BASICS




                           © 2008 ...
Risk Analysis and Assessment





      Threats of major operational disruptions:
        – Natur...
Business Continuity Planning





      Business Continuity is an ongoing priority.

      3 mai...
Cost impact of failures





    Indirect impacts of downtime can be far more severe and
     unp...
Time matters





      According to a recent survey of Infoconomy / APC,
       25% of companies...
Why should crisis communication be
 bi-directional?
   1.   Acknowledgement that the message has b...
Top down planning approach





      Common mistakes:
        – Only 65% of business continuity ...





      Technical
        ARCHITECTURE




                           © 2008 M-PLIFY S.A. All R...
Technical platform





        Management via
                                                   ...
Hosting in High Availability & Security





      Redundant platforms stored
       at E-Busines...
Communication Connectivity





      Connectivity to multiple telecom
       networks (IP, telep...
Communication Connectivity





                           © 2008 M-PLIFY S.A. All Rights Reserved...





      Annex − Web Interface
        SCREENSHOTS


                                           ...
Screenshot 1





                           Summary of opened (or not
                           ...
Screenshot 2





                           List of incoming events generated
                   ...
Screenshot 3





                                 Full list of past
                             ...
Screenshot 4





                            Manual incident closing option
                     ...
Screenshot 5





    Incident detail
        Part 1




                           © 2008 M-PLIFY...
Screenshot 6





    Incident detail
        Part 2




                           © 2008 M-PLIFY...
Screenshot 7





                                                                     Reports and...
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20080617 Alarm Tilt Client For Nagios

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Transcript of "20080617 Alarm Tilt Client For Nagios"

  1. 1.  AlarmTILT Client for NAGIOS Advanced alert plugin for Nagios 17/06/2008  Hubert Schumacher – CEO, Co-Founder  Alex Alexandrino – Head of Sales  Hélène Ou – Pre-Sales Manager © 2008 M-PLIFY S.A. All Rights Reserved Glesener − L-1631 LUXEMBOURG 21, rue Tel.: +352 26 18 46–1 − Fax: +352 26 18 46–46 -1- www.m-plify.com − contact@m-plify.com
  2. 2. Agenda   About M-PLIFY S.A.  Customer References  AlarmTILT Communication Model  AlarmTILT Client for Nagios – Wizard Installation & Configuration  Financial aspects  APPENDIX – Business Continuity – Communication Basics – Technical Architecture – AlarmTILT BC – Web Interface Screenshots © 2008 M-PLIFY S.A. All Rights Reserved -2-
  3. 3.  About M-PLIFY S.A. © 2008 M-PLIFY S.A. All Rights Reserved -3-
  4. 4. Who we are   Privately owned, founded in 2000 – Luxembourg based 21, rue Glesener  Competences and solutions: L-1631 Luxembourg – e-solution provider specialising in alert Tel. +352 26 18 46 - 1 and notification management services Fax. +352 26 18 46 46 – focused on critical communication solutions for Crisis Incident Communication Communication www.m-plify.com Disaster Business www.alarmtilt.com Recovery Continuity contact@m-plify.com  Since December 2006: – Co-financing participation of CD-PME (SNCI Société Nationale de Crédit et d’Investissement + 5 major banks in Luxembourg) © 2008 M-PLIFY S.A. All Rights Reserved -4-
  5. 5. Involvement in European project   M-PLIFY is part of the U-2010 European consortium – Consortium includes 16 companies (France Telecom R&D, Cisco, Nokia Siemens Networks, SES Astra,…) – Provides enterprises and governmental organisations with: • the largest possible means of communication channels • the best possible access to information in case of incidents, crisis or disaster – 3-years project (from May 2006 to May 2009) www.u2010.eu © 2008 M-PLIFY S.A. All Rights Reserved -5-
  6. 6. Solutions and products   M-PILL – Medical reminder solution targeted at the healthcare sector to improve the medication or treatment compliancy rate • sending SMS, e-mail, voice messages to patients • among M-PILL customers: 6 of the Pharmaceutical Top 10 in the world (Sanofi-Aventis, Astrazeneca, Abbott, Pfizer, GSK, Schering-Plough) SMS e-mail voice © 2008 M-PLIFY S.A. All Rights Reserved -6-
  7. 7. Solutions and products   AlarmTILT – Crisis and notification communication solution • via SMS, e-mail, voice (text-to-speech) alerts • on any device (PCs, laptops, mobile phones, PDA, Blackberrys, …) ALERT TRIGGER SOLUTION HUM CENTRIC AN AlarmTILT EMERGENCY DEVICE CENTRIC AlarmTILT BC SMS e-mail voice © 2008 M-PLIFY S.A. All Rights Reserved -7-
  8. 8. AlarmTILT BC Applications  Guaranteed Maintenance Service Level ICT Outages Facilities Management Backup Staff Recall Customer Notification Heartbeat Alerts Environmental Monitoring © 2008 M-PLIFY S.A. All Rights Reserved -8-
  9. 9.  Customer REFERENCES © 2008 M-PLIFY S.A. All Rights Reserved -9-
  10. 10. Customer References  Governmental bodies Luxembourg Government Ministry of Health Government Communication Center of Luxembourg High Commission for National Protection Customs and Excise Department Water Management and Administration IT department of the Government © 2008 M-PLIFY S.A. All Rights Reserved - 10 -
  11. 11. Customer References  First Responders Luxembourg Army Luxembourg Fire Brigade Luxembourg Air Rescue Red Cross Luxembourg Civil Protection © 2008 M-PLIFY S.A. All Rights Reserved - 11 -
  12. 12. Customer References  Municipalities City of Luxembourg City of Esch City of Dudelange City of Steinsel City of Strassen Water Distribution Syndicate © 2008 M-PLIFY S.A. All Rights Reserved - 12 -
  13. 13. Customer References  Healthcare / Pharmaceutical Sana Klinikum Lichtenberg Berlin Clinique Ste Thérèse Hospital Strasbourg Organon Glaxo Smith Kline Akzo Nobel AstraZeneca Servior Elderly homes management company © 2008 M-PLIFY S.A. All Rights Reserved - 13 -
  14. 14. Customer References  Banks AXA Assurances Banque Rothschild Union de Banques Suisses Cetrel Banque de la Poste © 2008 M-PLIFY S.A. All Rights Reserved - 14 -
  15. 15. Customer References  Telecom ILR Telecom Regulator LuxGSM EPT Telecom Operator © 2008 M-PLIFY S.A. All Rights Reserved - 15 -
  16. 16. Customer References  Industry / Others Cegedel National energy supplier RTL Media group Danone Food industry Ferrero Food industry Cargolux Air cargo Mercedes Automotive Rockwool Construction Sulzer Machinery and equipment Leader Price Retail Telesoft Technologies IT © 2008 M-PLIFY S.A. All Rights Reserved - 16 -
  17. 17.  AlarmTILT Communication MODEL © 2008 M-PLIFY S.A. All Rights Reserved - 17 -
  18. 18. Communication Model with Nagios  AlarmTILT Client for Nagios is able to automatically collect and transmit events and alarms (e.g. server, temperature sensor, alarm system,…) to the right destination (group or individual) regardless of the communication mean. 1. Events and alarms are sent via a secure IP (Internet, VPN,…) connection to the AlarmTILT servers. 2. Incoming events are captured, analyzed and an incident is opened if matching pre-defined incident criteria. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events © 2008 M-PLIFY S.A. All Rights Reserved - 18 -
  19. 19. Communication Model with Nagios  3. The processed alert is routed through different channels to the right destination group. 4. Following pre-defined procedures, support people are notified via all possible media (phone, mobile, PC,…). Communication networks are provided and fully operated by AlarmTILT (Software as a Service). 5. Alerts can be addressed to humans, but also via SOAP or e-mail to other 3rd party applications. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks Mobile networks Internet SMS © 2008 M-PLIFY S.A. All Rights Reserved - 19 -
  20. 20. Communication Model with Nagios  6. AlarmTILT provides advanced escalation features and time dependent destinations . Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks Mobile networks Internet Escalation STEP 1 (no acknowledgment within x minutes) SMS Voice © 2008 M-PLIFY S.A. All Rights Reserved - 20 -
  21. 21. Communication Model with Nagios  7. Media and alerted people can be combined to optimize the communication and to shorten the delay between the detection of an incident and the beginning of its resolution. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks Mobile networks Internet Escalation STEP 2 (no acknowledgment within x minutes) SMS Voice Voice © 2008 M-PLIFY S.A. All Rights Reserved - 21 -
  22. 22. Communication Model with Nagios  Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks Mobile networks Internet Escalation STEP 3 (no acknowledgment within x minutes) SMS SMS Voice E-mail Voice © 2008 M-PLIFY S.A. All Rights Reserved - 22 -
  23. 23. Communication Model with Nagios  8. A clever acknowledgment systems allows for all concerned support members to get notified, when an incident is being taken care of. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks Mobile John Doe re plie s networks Internet dire ctly to the ale rt « OK on the mov e   » SMS SMS Voice E-mail Voice © 2008 M-PLIFY S.A. All Rights Reserved - 23 -
  24. 24. Communication Model with Nagios  9. All the alerted people will get notified that John Doe has acknowledged. The escalation procedure is automatically stopped. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events ISDN networks John Doe Mobile has networks Internet acknow le dg e d SMS SMS Voice E-mail Voice © 2008 M-PLIFY S.A. All Rights Reserved - 24 -
  25. 25. Communication Model with Nagios  10. AlarmTILT also provides full incidents and resolution history of all generated alerts: all transactions (generated event / opened incident / alerting procedures /closed incident) are logged for an efficient reporting and incident troubleshooting. Customer Environment INTERNET Heartbeat Servers Encrypted IP Client Events Alert dispatching ISDN networks Reach the Mobile right people networks Internet Alert acknowledgments Provide Instantaneously vital /useful information HORIZONTAL COM UNICATION M © 2008 M-PLIFY S.A. All Rights Reserved - 25 -
  26. 26. Enhanced availability and reliability  Without AlarmTILT I nci dent SMS 99% module 99% Mobile 75% Availability = 73,51% © 2008 M-PLIFY S.A. All Rights Reserved - 26 -
  27. 27. Enhanced availability and reliability  W Alarm ith TILT I nci dent NO S INGLE POINT OF FAILURE! 99,98% E-mail SMS Voice E-mail SMS Voice E-mail SMS Voice 99% 99% 99% 99% 99% 99% 99% 99% 99% 75% 75% 75% Availability = 98,42% © 2008 M-PLIFY S.A. All Rights Reserved - 27 -
  28. 28.  AlarmTILT BC for NAGIOS INSTALLATION WIZARD © 2008 M-PLIFY S.A. All Rights Reserved - 28 -
  29. 29. AlarmTILT Client for Nagios  Installation requirements  Nagios must be installed on your system  HTTP connectivity (port 80) to the Internet must be available (directly or over a proxy)  AlarmTILT Client for Nagios requires – no additional hardware, – no software (modems, GSM modules, SIM cards, etc), – no specialized staff. IT WORKS IMMEDIATELY! © 2008 M-PLIFY S.A. All Rights Reserved - 29 -
  30. 30.  © 2008 M-PLIFY S.A. All Rights Reserved - 30 -
  31. 31.  © 2008 M-PLIFY S.A. All Rights Reserved - 31 -
  32. 32.  © 2008 M-PLIFY S.A. All Rights Reserved - 32 -
  33. 33.  © 2008 M-PLIFY S.A. All Rights Reserved - 33 -
  34. 34.  © 2008 M-PLIFY S.A. All Rights Reserved - 34 -
  35. 35.  © 2008 M-PLIFY S.A. All Rights Reserved - 35 -
  36. 36.  © 2008 M-PLIFY S.A. All Rights Reserved - 36 -
  37. 37.  © 2008 M-PLIFY S.A. All Rights Reserved - 37 -
  38. 38.  © 2008 M-PLIFY S.A. All Rights Reserved - 38 -
  39. 39.  AlarmTILT BC for NAGIOS CONFIGURATION © 2008 M-PLIFY S.A. All Rights Reserved - 39 -
  40. 40.  © 2008 M-PLIFY S.A. All Rights Reserved - 40 -
  41. 41.  © 2008 M-PLIFY S.A. All Rights Reserved - 41 -
  42. 42.  © 2008 M-PLIFY S.A. All Rights Reserved - 42 -
  43. 43.  © 2008 M-PLIFY S.A. All Rights Reserved - 43 -
  44. 44.  © 2008 M-PLIFY S.A. All Rights Reserved - 44 -
  45. 45.  © 2008 M-PLIFY S.A. All Rights Reserved - 45 -
  46. 46.  © 2008 M-PLIFY S.A. All Rights Reserved - 46 -
  47. 47.  © 2008 M-PLIFY S.A. All Rights Reserved - 47 -
  48. 48.  © 2008 M-PLIFY S.A. All Rights Reserved - 48 -
  49. 49.  © 2008 M-PLIFY S.A. All Rights Reserved - 49 -
  50. 50.  © 2008 M-PLIFY S.A. All Rights Reserved - 50 -
  51. 51.  © 2008 M-PLIFY S.A. All Rights Reserved - 51 -
  52. 52.  © 2008 M-PLIFY S.A. All Rights Reserved - 52 -
  53. 53.  © 2008 M-PLIFY S.A. All Rights Reserved - 53 -
  54. 54.  © 2008 M-PLIFY S.A. All Rights Reserved - 54 -
  55. 55.  © 2008 M-PLIFY S.A. All Rights Reserved - 55 -
  56. 56.  © 2008 M-PLIFY S.A. All Rights Reserved - 56 -
  57. 57.  © 2008 M-PLIFY S.A. All Rights Reserved - 57 -
  58. 58.  © 2008 M-PLIFY S.A. All Rights Reserved - 58 -
  59. 59.  © 2008 M-PLIFY S.A. All Rights Reserved - 59 -
  60. 60.  Financial ASPECTS © 2008 M-PLIFY S.A. All Rights Reserved - 60 -
  61. 61.  Thank you! Hubert SCHUMACHER CEO, Co-Founder Phone: +352 261 846 150 Q & A. Mobile: +352 621 181 538 Fax: +352 261 846 950 h.schumacher@m-plify.com M-PLIFY S.A. 21, rue Glesener L-1631 Luxembourg www.m-plify.com www.alarmtilt.com © 2008 M-PLIFY S.A. All Rights Reserved - 61 -
  62. 62.  Business Continuity COMMUNICATION BASICS © 2008 M-PLIFY S.A. All Rights Reserved - 62 -
  63. 63. Risk Analysis and Assessment   Threats of major operational disruptions: – Natural disasters • Flooding RISK GRAVITY ASSESSMENT • Earthquakes • Hurricanes and Ice storms Method: Probability x Impact – Non-natural disasters • Fires LOW MEDIUM HIGH • Terrorism Probability Probability Probability • Transport crashes HIGH Impact • Loss/failure of equipment PRIORITY MEDIUM Impact • IT Failure/Loss of data SMALL Impact • Utility failure – …  These risks can affect businesses and the critical functions within them to varying degrees © 2008 M-PLIFY S.A. All Rights Reserved - 63 -
  64. 64. Business Continuity Planning   Business Continuity is an ongoing priority.  3 mains categories of solutions and measures to achieve Business Continuity: Avoid Minim ize Optim ize failures impacts of reaction to failures failures Efficient communication as part of Business continuity procedures is key in the event of a major operational disruption. © 2008 M-PLIFY S.A. All Rights Reserved - 64 -
  65. 65. Cost impact of failures   Indirect impacts of downtime can be far more severe and unpredictable.  Non-linear relation between Cost impact and Downtime COST IMPACT Financial performance Damaged reputation Productivity / Employees Direct financial / customer Minutes Days/Months TIME © 2008 M-PLIFY S.A. All Rights Reserved - 65 -
  66. 66. Time matters   According to a recent survey of Infoconomy / APC, 25% of companies surveyed said that un-planned downtime would cost a minimum of 10,000 £ (€15,000) per hour.  Each gained minute represents a saving of €250. STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Pre pare Clos e De te ct Notify As s e s s Re s olv e s olution incide nt TOTAL INCIDENT DURATION © 2008 M-PLIFY S.A. All Rights Reserved - 66 -
  67. 67. Why should crisis communication be  bi-directional? 1. Acknowledgement that the message has been received and understood l Ask questions if the initial message has not been fully understood l Important feed-back from the field l The help of alerted people may be required l Replies can trigger the next phase of a communication work-flow EFFICIENT COMMUNICATION Re ach the rig ht pe ople Ins tantane ous ly Prov ide v ital / us e ful information © 2008 M-PLIFY S.A. All Rights Reserved - 67 -
  68. 68. Top down planning approach   Common mistakes: – Only 65% of business continuity plans include Incident communication as integral part – Set-up and wait for the worst Business Continuity • Inherent problem to incident situations: Procedures – not very frequent – when you least expect it Communication Message (Alert,  Stay awake! Notification) – Continuous usage of the system – Continuous monitoring of the system – Living procedures • Try to combine procedures and communication Decision or action – Automate directory updates © 2008 M-PLIFY S.A. All Rights Reserved - 68 -
  69. 69.  Technical ARCHITECTURE © 2008 M-PLIFY S.A. All Rights Reserved - 69 -
  70. 70. Technical platform  Management via HTTPS web browser Integration of SOAP API corporate applications SMS E-mail Support a broad range of event sources SNMP trap EVENT SOURCE Voice PLATE High availability Network devices servers E-mail TEM IT systems Sensors SOAP Java Client Y our c orporate e nv ironme nt M-PLIFY Y our e mploy e e s on the mov e (e .g . y our ne twork manag e me nt s y s te m) (e .g . y our te c hnical s taff) © 2008 M-PLIFY S.A. All Rights Reserved - 70 -
  71. 71. Hosting in High Availability & Security   Redundant platforms stored at E-Business & Recovery Centre (EBRC) – housed at 2 different EBRC Goldbell EBRC Hitec locations – redundant power supply provider eth0 eth1 eth1 eth0 eth1 eth1 eth0 eth0 – redundant environment Switch Switch Switch Switch control  Secured web interface for Catalyst Switch Catalyst Switch administration and usage – Authentication (username/ Visual Online Gigabit Ethernet MAN password)  Secured SOAP interface for Internet integration with customers’ applications  Terror attack protection © 2008 M-PLIFY S.A. All Rights Reserved - 71 -
  72. 72. Communication Connectivity   Connectivity to multiple telecom networks (IP, telephony, GSM/UMTS,…) International SMS gateways  No need to subscribe to any telecommunication operator Mobile operators SMSC  No GSM modules, no SIM cards, no special arrangements for redundancy are required  Message routing to alternate message centres in the case of operators’ messaging platform congestion © 2008 M-PLIFY S.A. All Rights Reserved - 72 -
  73. 73. Communication Connectivity  © 2008 M-PLIFY S.A. All Rights Reserved - 73 -
  74. 74.  Annex − Web Interface SCREENSHOTS https://www.alarmtilt.net © 2008 M-PLIFY S.A. All Rights Reserved - 74 -
  75. 75. Screenshot 1  Summary of opened (or not solved) incidents © 2008 M-PLIFY S.A. All Rights Reserved - 75 -
  76. 76. Screenshot 2  List of incoming events generated by customer’s environment © 2008 M-PLIFY S.A. All Rights Reserved - 76 -
  77. 77. Screenshot 3  Full list of past incidents © 2008 M-PLIFY S.A. All Rights Reserved - 77 -
  78. 78. Screenshot 4  Manual incident closing option with information sending (other closing options possible) © 2008 M-PLIFY S.A. All Rights Reserved - 78 -
  79. 79. Screenshot 5  Incident detail Part 1 © 2008 M-PLIFY S.A. All Rights Reserved - 79 -
  80. 80. Screenshot 6  Incident detail Part 2 © 2008 M-PLIFY S.A. All Rights Reserved - 80 -
  81. 81. Screenshot 7  Reports and archives © 2008 M-PLIFY S.A. All Rights Reserved - 81 -
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