Alaeddin Hallak
Senior Business Analyst
+966 56 983 3620
Riyadh, Saudi Arabia


Agile Busines...

Methodologies & Frameworks


★ ★ ★ ★ ★ BABOK


Microsoft Visio

★ ★ ★ ★ ★ TOGAF ADM


Sparx En...
: Created and tracked internal metrics and key performance
indicators (KPIs) to measure BA team performance and
tailor con...



COTS (commercial off the shelf)

Behavior-driven Developm...
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CV - Alaeddin Hallak - Senior Business Analyst (Riyadh, KSA)


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CV - Alaeddin Hallak - Senior Business Analyst (Riyadh, KSA)

  1. 1. Alaeddin Hallak Senior Business Analyst +966 56 983 3620 Riyadh, Saudi Arabia /in/alaeddin Agile Business Analysis (BA) Business Process Management (BPM) 9+ years experience as IT BA E-government experience Ability to effectively drive change Strong grasp of different BPM methods Certified usability analyst Diverse technical background Strong bilingual communication skills L Enterprise Architecture (EA) Business Intelligence (BI) Solid foundation in business architecture Gap analysis and capability planning Experience in requirements management Strong foundation in data structuring Experience with analytical reporting tools Knowledge of statistical data theory Currently seeking big data qualifcation SKILLS Envisioning & Planning Business Process Management (BPM) Business Need Definition ★ ★ ★ ★ ★ Planning Improvement Projects ★★★★★ Business Case Development ★ ★ ★ ★ ★ Defining As-Is and To-Be States ★★★★★ Solution Scoping ★ ★ ★ ★ ★ Process Modeling ★★★★★ BA Planning & Monitoring ★ ★ ★ ★ ★ Removing Process Waste (Lean) ★★★★★ Stakeholders Analysis ★ ★ ★ ★ ★ Process Metrics & Data Analysis ★★★★★ Organization Readiness Assessment ★ ★ ★ ★ ★ Analyzing Customer Data ★★★★★ Capability Planning ★ ★ ★ ★ ★ Design for Six Sigma (DFSS) ★★★★★ Elicitation & Analysis Verification & Validation Requirements Elicitation Techniques ★ ★ ★ ★ ★ Requirements Quality Verification ★★★★★ Impact and Gap Analysis ★ ★ ★ ★ ★ Solution Validation ★★★★★ Solutions Assessment ★ ★ ★ ★ ★ Acceptance and Evaluation Criteria ★★★★★ Requirements Prioritization ★ ★ ★ ★ ★ Evaluating Solution Performance ★★★★★ Object Oriented UML Modeling ★ ★ ★ ★ ★ Usability Testing ★★★★★ Software Prototyping ★ ★ ★ ★ ★ Heuristic Evaluation ★★★★★ Requirements Documentation ★ ★ ★ ★ ★ User Acceptance Testing (UAT) ★★★★★
  2. 2. Tools Methodologies & Frameworks HP ALM ® ★ ★ ★ ★ ★ BABOK ★★★★★ Microsoft Visio ★ ★ ★ ★ ★ TOGAF ADM ★★★★★ Sparx Enterprise Architect ★ ★ ★ ★ ★ Six Sigma DMAIC ★★★★★ BizAgi Process Modeler ★ ★ ★ ★ ★ User-Centered Design (UCD) ★★★★★ Axure RP ★ ★ ★ ★ ★ Scrum ★★★★★ QUALIFICATIONS ® ) International Institute of Business Analysis (IIBA) ITIL Foundation Certificate 2012 APM Group 2011 Certified Six Sigma Green Belt (CSSGB) Competent Communicator American Society for Quality (ASQ) Toastmasters International 2013 2010 Microsoft Certified IT Professional (MCITP) The Open Group 2013 Microsoft Certified Usability Analyst (CUA) Human Factors International (HFI) 2008 Microsoft Certified Solution Developer (MCSD) 2007 Microsoft 2007 EXPERIENCE & EDUCATION Business Analysis Manager at SADAD Payment System Account Hewlett-Packard (HP), Riyadh Saudi Arabia | January 2011 Present HIGHLIGHTS Ü SELECTED PROJECTS : Led a team of 3 mid-level business analysts during the : analysis and delivery of several mission critical projects in at rebuilding SADAD architectures to enable future addition to on-going service change requests. initiatives. Developed functional and non-functional requirements using documents reviews, one-on-one : Established mature industry-standard BA practice from interviews and group workshops. Performed gap analysis on impact of requested changes. Modeled to-be processes Requirements Determination Process, which helped in using BPMN. Verified and validated requirements using achieving and maintaining CMMI Level 3 and ISO peer reviews and structured walkthroughs. 9001:2008 certifications. : Instituted uniform use of requirements management tools (HP ALM) to enhance quality and efficiency of BA work and achieve full bi-directional traceability that facilitated thorough impact analysis. : : Business rules engine for banks- and iness need, required capabilities, implementation approach and managed the solution scope. Elicited and visualized requirements using UML diagrams and UI prototypes. Achieved consensus on priorities of requirements. : Ensured continued client satisfaction by meeting service level requirements and observing close collaboration and : Led a multi-disciplinary Six Sigma process improvement transparency with client, which project in order to improve the SDLC by reducing contract with SADAD. discovered bugs and releases rollbacks, which resulted in
  3. 3. : Created and tracked internal metrics and key performance indicators (KPIs) to measure BA team performance and tailor continuous improvement activities. significant increase in software quality, on-time delivery and overall client satisfaction. Business Process Management (BPM) Specialist Ever Team, Jeddah Saudi Arabia | January 2008 Ñ December 2010 HIGHLIGHTS SELECTED PROJECTS : Lead business analyst for BPM engagements that spanned over 10 processes of various complexities for 3 large government entities. : General Authority of Civil Aviation (GACA): Developed process inventory and facilitated prioritization of candidate processes. Documented as-is processes and applied improvement techniques to reach agreed-upon : Played an instrumental role in establishing and managing target states for the processes. Employed user-centered the scope, objectives, plans and deliverables for BPM and design approach with iterative interactive prototypes to other projects. model user interfaces. : Worked independently with minimal supervision to deliver : Jeddah Municipality (JDM): Engaged to re-engineer and on tight project deadlines. automate a complex legal process. Acted as a liaison : Managed interactions and expectations, between client and development team for identified gaps. proactively highlighting potential risks and mitigation Delivered training to end-users on the use of the plans, which collectively resulted in proper scope workflow system to accomplish workflow tasks. management and timely sign-off of projects deliverables. Solutions Analyst ILS Saudi Co. Ltd. (part of Basamh Group), Jeddah Saudi Arabia | February 2006 December 2007 Ô : Elicited, analyzed and managed requirements for a mobile : Modeled use cases, activity diagrams, conceptual entities field merchandising application with backend and business rules in UML using Sparx Enterprise administrative functionalities. Architect. : Interviewed and contextually observed end-users in order : Managed a remote development team towards delivering to capture requirements that reflect their actual workflow iterative builds of the product. and needs. : Performed solution validation and on-field usability testing : Visualized mobile user interfaces using Visio. for each product iteration. Web Developer and Solutions Analyst GlobeSoft (part of Zaki Farsi Group), Jeddah Saudi Arabia | October 2004 February 2006 ; : Lead ASP.NET developer and solutions analyst for a web- : Developed integration with Saudi Ministry of Interior based subscription management solution used by the Saudi Post to manage subscriptions secure XML Web Services authenticated by X.509 mailing service. certificates. : Utilized then emerging front-end technologies including AJAX to enhance end user experience. Jordan University of Science and Technology, Irbid Jordan | 2004 : Delivered presentations and training on the final product to project sponsors and end users. x
  4. 4. ADDENDUM OTHER SKILLS TYPES OF PROJECTS WORKED ON ★★★ ASP.NET COTS (commercial off the shelf) Behavior-driven Development (BDD) ★★ New Development C# ★★ Enhancements/support C++ ★★ CURRENT AREAS OF INTEREST CSS ★★ Data Science and Big Data Analytics Crystal Reports ★★ Balanced Scorecard Professional Excel Pivot Reports ★★ COBIT 5 HTML5 ★ Certified Scrum Product Owner (CSPO) Information Architecture (IA) ★ PUBLICATIONS JavaScript ★★ Prototyping: What it Means to Software Development Key Performance Indicators (KPI) ★★ Usable Forms: How to Design and Prototype Awesome and Microsoft CRM ★★ Effective Web Forms (talk in Arabic) ★★★ Microsoft Project and Project Server HONORS & AWARDS Microsoft SharePoint ★★ Appreciation of Outstanding Efforts, HP, August 2012 Microsoft SQL Server ★★ For contributions on the F&T project and continuous drive to achieve a higher quality standard PHP ★ Service Oriented Architecture (SOA) ★ SQL / TSQL ★★ SQL Server Integration Services (SSIS) ★★ Technical Writing ★★ VB.NET ★★★ VBA ★★ VBScript ★★ Web Services ★★★ Windows Services ★★ XML ★★ Working knowledge ★ Hands on experience ★ ★ Certified ★ ★ ★ TESTOMENIAL He is without a doubt a professional business analyst with of working with him on analyzing and improving 3 of our most important business processes. One of the things which I really admire about him is his exquisite attention to details. He is a good listener and can pick up on small hints and observations to draw a larger picture of what the system will look like and how it will behave. He also has very good design skills, which are evident in the wonderful screen layouts that he demonstrates. He is also a fast learner and was able to understand our business domain in a very short period of time. ★★★ Microsoft Visual Studio Saleh Bin Ateeq Airworthiness Inspector General Authority of Civil Aviation, Saudi Arabia More testimonials at