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Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
Knowledge Management: Putting the Puzzle Together One Piece at a Time
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Knowledge Management: Putting the Puzzle Together One Piece at a Time

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Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

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  • Today, I’d like to talk about the evolution of a knowledge management strategy in the Canadian Forest Service. Then, I’d like to highlight a number of projects that have been undertaken to implement KM in the CFS one piece at a time.
  • Transcript

    • 1. Knowledge Management in the Canadian Forest Service Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”
    • 2. An Opening Thought….
          • “ A journey of a thousand miles must begin with a single step.”
      • Lao-tzu (604-531 BCE)
    • 3. OUTLINE
      • Strategic Planning
      • KM Processes
      • Forestry Content
    • 4. Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society
    • 5. CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People
        • Learning, motivation, rewards, incentives
      Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge
    • 6. Knowledge Management Goals
      • Managing Knowledge
      • Integrating Knowledge
      • Sharing Knowledge
      • Preserving Knowledge
      single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities supports other KM goals Hierarchy Implementation
    • 7. Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund - Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones
    • 8. What the Architects Designed…
    • 9. What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks
    • 10. Knowledge Management Plan - Reactions -
      • Understanding
        • I don’t understand any of this
        • This is too complicated.
        • I don’t like this “fuzzy” stuff.
      • Resources
        • There is no money for this.
        • What can you do without a budget?
        • We have no time for this.
      • Management
        • Exactly what will be delivered?
        • When will this be finished?
        • What, precisely, are the benefits?
    • 11. So, Now What?
      • We need a new approach; a KM Program is unlikely
      • Overcoming obstacles:
        • Make it real: develop simple systems that people relate to.
        • Start small: use existing resources to establish project-scale activities.
        • Deliver useful tools that solve real problems.
      • Strategy: Put the puzzle together one piece at a time.
    • 12. OUTLINE
      • Context
      • KM Processes
      • Forestry Content
    • 13. Knowledge Management Projects - KM Processes -
      • Integrate regional libraries - Metafore
      • Enhance client interaction - E-800 Service
      • Capture & share knowledge - Briefing Note DB
      • Manage knowledge assets – Asset Inventory
    • 14. Metafore (Integrating Regional Libraries)
    • 15. Metafore Search & Request
    • 16. E-800 Service (Enhancing & Leveraging Client Service)
    • 17. E-800 Service Frequently Asked Questions
    • 18. E-800 Service – New Questions
    • 19. Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password
    • 20. Briefing Note Database - Input
    • 21. Briefing Note Database Search & Outputs
    • 22. Inventory of Knowledge Assets (Asset Management)
    • 23. Knowledge Assets Inventory Search Results
    • 24. Total of 531 assets from 211 responses Source: Knowledge Asset survey
    • 25. OUTLINE
      • Strategic Planning
      • KM Processes
      • Forestry Content
    • 26. Knowledge Management Projects - Forestry Content -
      • Automated monitoring - Fire Information System
      • Compile & share data - National Forestry Database
      • Disseminate knowledge – CFS Bookstore
      • Preservation & learning - Canada’s Forest Ecosystems
    • 27. Wildland Fire Information System (Automated Daily Monitoring)
    • 28. FireM3 Automated Satellite Monitoring
    • 29. National Forestry Database (Compiling and sharing data)
    • 30. National Forestry Database - Highlights
    • 31. National Forestry Database - Data
    • 32. Bookstore (Finding & Accessing CFS publications)
    • 33. Bookstore Search & Download
    • 34. Forest Ecosystems of Canada (Preservation & Learning)
    • 35. Forest Ecosystems Preserving Photographs
    • 36. Forest Ecosystems (Learning)
    • 37. Considerations
      • There is a KM strategy and framework.
      • All projects combine people, the organization, processes, and tools.
      • Process projects are necessary first steps.
      • Content projects provide excellent examples.
      • We know what the puzzle picture looks like.
    • 38. A final thought… “ Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)

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