Knowledge Management in the  Canadian Forest Service Albert Simard  Canadian Forest Service Presented to BC Forest Service...
An Opening Thought…. <ul><ul><ul><li>“ A journey of a thousand miles must begin with a single step.”   </li></ul></ul></ul...
OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes  </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monito...
CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People <ul><ul><li>L...
Knowledge Management Goals <ul><li>Managing Knowledge   </li></ul><ul><li>Integrating Knowledge   </li></ul><ul><li>Sharin...
Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know ...
What the Architects Designed…
What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology...
Knowledge Management Plan  - Reactions - <ul><li>Understanding </li></ul><ul><ul><li>I don’t understand any of this </li><...
So, Now What? <ul><li>We need a new approach; a KM Program is unlikely </li></ul><ul><li>Overcoming obstacles: </li></ul><...
OUTLINE <ul><li>Context </li></ul><ul><li>KM Processes   </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Management Projects - KM  Processes  - <ul><li>Integrate regional libraries -  Metafore   </li></ul><ul><li>Enha...
Metafore (Integrating Regional Libraries)
Metafore Search & Request
E-800 Service   (Enhancing & Leveraging Client Service)
E-800 Service Frequently Asked Questions
E-800 Service – New Questions
Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View o...
Briefing Note Database - Input
Briefing Note  Database Search & Outputs
Inventory of Knowledge Assets (Asset Management)
Knowledge Assets Inventory Search Results
Total of 531 assets from 211 responses Source: Knowledge Asset survey
OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes  </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Management Projects -  Forestry   Content  - <ul><li>Automated monitoring  - Fire Information System   </li></ul...
Wildland Fire Information System (Automated Daily Monitoring)
FireM3 Automated Satellite Monitoring
National Forestry Database (Compiling and sharing data)
National Forestry Database - Highlights
National Forestry Database - Data
Bookstore (Finding & Accessing CFS publications)
Bookstore Search & Download
Forest Ecosystems of Canada (Preservation & Learning)
Forest Ecosystems Preserving Photographs
Forest Ecosystems  (Learning)
Considerations <ul><li>There is a KM strategy and framework. </li></ul><ul><li>All projects combine people, the organizati...
A final thought… “ Nothing in the world can take the place of persistence.  Talent will not; nothing is more common than u...
Upcoming SlideShare
Loading in...5
×

Knowledge Management: Putting the Puzzle Together One Piece at a Time

4,769

Published on

Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

Published in: Business, Education
2 Comments
5 Likes
Statistics
Notes
  • Jogando.net 19
    o MELHOR SERVIDOR DE MU ONLINE DO BRASIL! Season 6 Ep. 3
    em todos os Servers. Sendo 7 servers diferenciados proporcionando sua diversão.
    Conheça também o site de Animes Cloud: www.animescloud.com ,mais de 20.000 videos online. ENTRE JÁ NO SITE : www.jogando.net/mu/ >> CADASTRE-SE E GANHE 5 DIAS DE VIP 1ª Mega Maratona Jogando.net ~> MAIS DE 30 DIAS DE EVENTOS .
    Curta nossa página no Facebook : www.facebook.com/pages/jogandonet/3710275296185
    By: talula
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • The usage of imagery in this presentation is really effective. You've done a fantastic job here friend.
    Sharika
    http://financeadded.com http://traveltreble.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
4,769
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
428
Comments
2
Likes
5
Embeds 0
No embeds

No notes for slide
  • Today, I’d like to talk about the evolution of a knowledge management strategy in the Canadian Forest Service. Then, I’d like to highlight a number of projects that have been undertaken to implement KM in the CFS one piece at a time.
  • Knowledge Management: Putting the Puzzle Together One Piece at a Time

    1. 1. Knowledge Management in the Canadian Forest Service Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”
    2. 2. An Opening Thought…. <ul><ul><ul><li>“ A journey of a thousand miles must begin with a single step.” </li></ul></ul></ul><ul><li>Lao-tzu (604-531 BCE) </li></ul>
    3. 3. OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
    4. 4. Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society
    5. 5. CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People <ul><ul><li>Learning, motivation, rewards, incentives </li></ul></ul>Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge
    6. 6. Knowledge Management Goals <ul><li>Managing Knowledge </li></ul><ul><li>Integrating Knowledge </li></ul><ul><li>Sharing Knowledge </li></ul><ul><li>Preserving Knowledge </li></ul>single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities supports other KM goals Hierarchy Implementation
    7. 7. Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund - Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones
    8. 8. What the Architects Designed…
    9. 9. What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks
    10. 10. Knowledge Management Plan - Reactions - <ul><li>Understanding </li></ul><ul><ul><li>I don’t understand any of this </li></ul></ul><ul><ul><li>This is too complicated. </li></ul></ul><ul><ul><li>I don’t like this “fuzzy” stuff. </li></ul></ul><ul><li>Resources </li></ul><ul><ul><li>There is no money for this. </li></ul></ul><ul><ul><li>What can you do without a budget? </li></ul></ul><ul><ul><li>We have no time for this. </li></ul></ul><ul><li>Management </li></ul><ul><ul><li>Exactly what will be delivered? </li></ul></ul><ul><ul><li>When will this be finished? </li></ul></ul><ul><ul><li>What, precisely, are the benefits? </li></ul></ul>
    11. 11. So, Now What? <ul><li>We need a new approach; a KM Program is unlikely </li></ul><ul><li>Overcoming obstacles: </li></ul><ul><ul><li>Make it real: develop simple systems that people relate to. </li></ul></ul><ul><ul><li>Start small: use existing resources to establish project-scale activities. </li></ul></ul><ul><ul><li>Deliver useful tools that solve real problems. </li></ul></ul><ul><li>Strategy: Put the puzzle together one piece at a time. </li></ul>
    12. 12. OUTLINE <ul><li>Context </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
    13. 13. Knowledge Management Projects - KM Processes - <ul><li>Integrate regional libraries - Metafore </li></ul><ul><li>Enhance client interaction - E-800 Service </li></ul><ul><li>Capture & share knowledge - Briefing Note DB </li></ul><ul><li>Manage knowledge assets – Asset Inventory </li></ul>
    14. 14. Metafore (Integrating Regional Libraries)
    15. 15. Metafore Search & Request
    16. 16. E-800 Service (Enhancing & Leveraging Client Service)
    17. 17. E-800 Service Frequently Asked Questions
    18. 18. E-800 Service – New Questions
    19. 19. Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password
    20. 20. Briefing Note Database - Input
    21. 21. Briefing Note Database Search & Outputs
    22. 22. Inventory of Knowledge Assets (Asset Management)
    23. 23. Knowledge Assets Inventory Search Results
    24. 24. Total of 531 assets from 211 responses Source: Knowledge Asset survey
    25. 25. OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
    26. 26. Knowledge Management Projects - Forestry Content - <ul><li>Automated monitoring - Fire Information System </li></ul><ul><li>Compile & share data - National Forestry Database </li></ul><ul><li>Disseminate knowledge – CFS Bookstore </li></ul><ul><li>Preservation & learning - Canada’s Forest Ecosystems </li></ul>
    27. 27. Wildland Fire Information System (Automated Daily Monitoring)
    28. 28. FireM3 Automated Satellite Monitoring
    29. 29. National Forestry Database (Compiling and sharing data)
    30. 30. National Forestry Database - Highlights
    31. 31. National Forestry Database - Data
    32. 32. Bookstore (Finding & Accessing CFS publications)
    33. 33. Bookstore Search & Download
    34. 34. Forest Ecosystems of Canada (Preservation & Learning)
    35. 35. Forest Ecosystems Preserving Photographs
    36. 36. Forest Ecosystems (Learning)
    37. 37. Considerations <ul><li>There is a KM strategy and framework. </li></ul><ul><li>All projects combine people, the organization, processes, and tools. </li></ul><ul><li>Process projects are necessary first steps. </li></ul><ul><li>Content projects provide excellent examples. </li></ul><ul><li>We know what the puzzle picture looks like. </li></ul>
    38. 38. A final thought… “ Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×