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Knowledge Management: Putting the Puzzle Together One Piece at a Time
 

Knowledge Management: Putting the Puzzle Together One Piece at a Time

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Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

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  • Today, I’d like to talk about the evolution of a knowledge management strategy in the Canadian Forest Service. Then, I’d like to highlight a number of projects that have been undertaken to implement KM in the CFS one piece at a time.

Knowledge Management: Putting the Puzzle Together One Piece at a Time Knowledge Management: Putting the Puzzle Together One Piece at a Time Presentation Transcript

  • Knowledge Management in the Canadian Forest Service Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”
  • An Opening Thought….
        • “ A journey of a thousand miles must begin with a single step.”
    • Lao-tzu (604-531 BCE)
  • OUTLINE
    • Strategic Planning
    • KM Processes
    • Forestry Content
  • Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society
  • CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People
      • Learning, motivation, rewards, incentives
    Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge
  • Knowledge Management Goals
    • Managing Knowledge
    • Integrating Knowledge
    • Sharing Knowledge
    • Preserving Knowledge
    single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities supports other KM goals Hierarchy Implementation
  • Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund - Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones
  • What the Architects Designed…
  • What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks
  • Knowledge Management Plan - Reactions -
    • Understanding
      • I don’t understand any of this
      • This is too complicated.
      • I don’t like this “fuzzy” stuff.
    • Resources
      • There is no money for this.
      • What can you do without a budget?
      • We have no time for this.
    • Management
      • Exactly what will be delivered?
      • When will this be finished?
      • What, precisely, are the benefits?
  • So, Now What?
    • We need a new approach; a KM Program is unlikely
    • Overcoming obstacles:
      • Make it real: develop simple systems that people relate to.
      • Start small: use existing resources to establish project-scale activities.
      • Deliver useful tools that solve real problems.
    • Strategy: Put the puzzle together one piece at a time.
  • OUTLINE
    • Context
    • KM Processes
    • Forestry Content
  • Knowledge Management Projects - KM Processes -
    • Integrate regional libraries - Metafore
    • Enhance client interaction - E-800 Service
    • Capture & share knowledge - Briefing Note DB
    • Manage knowledge assets – Asset Inventory
  • Metafore (Integrating Regional Libraries)
  • Metafore Search & Request
  • E-800 Service (Enhancing & Leveraging Client Service)
  • E-800 Service Frequently Asked Questions
  • E-800 Service – New Questions
  • Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password
  • Briefing Note Database - Input
  • Briefing Note Database Search & Outputs
  • Inventory of Knowledge Assets (Asset Management)
  • Knowledge Assets Inventory Search Results
  • Total of 531 assets from 211 responses Source: Knowledge Asset survey
  • OUTLINE
    • Strategic Planning
    • KM Processes
    • Forestry Content
  • Knowledge Management Projects - Forestry Content -
    • Automated monitoring - Fire Information System
    • Compile & share data - National Forestry Database
    • Disseminate knowledge – CFS Bookstore
    • Preservation & learning - Canada’s Forest Ecosystems
  • Wildland Fire Information System (Automated Daily Monitoring)
  • FireM3 Automated Satellite Monitoring
  • National Forestry Database (Compiling and sharing data)
  • National Forestry Database - Highlights
  • National Forestry Database - Data
  • Bookstore (Finding & Accessing CFS publications)
  • Bookstore Search & Download
  • Forest Ecosystems of Canada (Preservation & Learning)
  • Forest Ecosystems Preserving Photographs
  • Forest Ecosystems (Learning)
  • Considerations
    • There is a KM strategy and framework.
    • All projects combine people, the organization, processes, and tools.
    • Process projects are necessary first steps.
    • Content projects provide excellent examples.
    • We know what the puzzle picture looks like.
  • A final thought… “ Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)