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Total quality management9.2.10 an

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  • 1. TOTAL QUALITY MANAGEMENTAN INTERACTION WITH EXECUTIVE TRAINEES OF NTPC ON 9TH Feb,2010
  • 2. CHALLENGES BEFORE YOUNTPC TO BE THE BEST POWER PRODUCER TOSUSTAIN COMPETITION:1 SHOULD MAKE ENOUGH MONEY.(Financial)2 SHOULD BE FINANCIALLY STABLE. .(Financial)3 SHOULD BE PRODUCTIVE. .(Financial)4 SHOULD GROW AT THE RIGHT RATE. .(Financial)5 SHOULD MANAGE ITS CUSTOMER RELATIONSHIPSEFFECTIVELY.(Customer)6 SHOULD MANAGE ITS PEOPLE EFFECTIVELY.( learning & growth)7 MANAGE POWER PRODUCTION ( IT’S PRODUCT) EFFECTIVELY.( Process)
  • 3. PRIORITIES/ STRATEGIES1 CUTTING COSTS – OPTIMISE VALUE ADDITION2 IMPROVING PROCESSES – INNOVATIVE/ CREATIVITY/ WORLD CLASS3 PRINCIPLE CENTRED LEADERSHIP ( Stephen R Covey)4 EMPLOYEE LEARNING & GROWTH.5 BREAK DOWN BARRIERS BETWEEN DEPARTMENTS.
  • 4. HOW DO WE DO IT ALL ? ?TOTAL QUALITY MANAGEMENT (TQM) IS THE KEY TOCUSTOMER ORIENTATION, LEADERSHIP, PEOPLEMANGENT AND CONTINUOUS PROCESS IMPROVEMENT. TQM IS A COMPANY DRIVEN PROCESS THROUGH PEOPLE,INVOLVING CHANGES IN PEOPLE’SATTITUDES,PROCESSES AND PRODUCTS ANDCONTINUOUSLY LOOKING FOR NEW WAYS TO ADAPT TOTHE CHANGING ENVIRONMENT.TQM INVOLVES THE WHOLE COMPANY- EVERYDEPARTMENT,EVERY ACTIVITY,EVERY FUNCTION, EVERYSINGLE PERSON AT EVERY LEVEL.
  • 5. THE TQM GURU’S1 W.EDWARD DEMING -14 POINTS2 W.A. SHEWHART -PDCA CYCLE3 JOSEPH M JURAN - QUALITY TRIOLOGY4 PHILIP CROSBY- Do it right the first time/ Quality is free5 KAORU ISHIKAWA - Cause & Effect Diagram6 SHIGEO SHINGO- Stop the process where defect occurs, detect the cause and apply prevention measure
  • 6. TQM TECHNIQUES1 5 S ( House Keeping- a place for everything and every thing in place)2 KAIZEN ( Kai- Change Zen—for the better)3 BENCHMARKING ( Process improvement by learning and adapting)4 SUGGESTION SCHEMES/QUALITY CIRCLES( Employee involvement)5 TOTAL PRODUCTIVE MAINTENANACE( Zero machine breakdown)6 JUST IN TIME( Minimum inventory)7 LEAN MANAGEMENT –horizontal teams
  • 7. TQM PRIZES1 MALCOM BALDRIGE NATIONAL QUALITY AWARD( 1987)2 CII BUSINESS EXCELLENCE AWARD3 DEMING PRIZE
  • 8. OPEN HOUSE DISCUSSIONS
  • 9. THANK YOU&BEST WISHES
  • 10. THANK YOU&BEST WISHES