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  • 1. ASHOK KUMAR PANDEYJOB OBJECTIVEMiddle to Senior Level position in Strategy Planning,Sales and Marketing,Operation,and New projectdevelopment with leading Organisation in the Banking,Insurance,Telecom,Bpo,Retail Sector.PROFESSIONAL PROFILE A Professional with 11 years of rich experience in Strategy Planning, Business Development, Operation Management, Key Account Management, Customer Relationship Management and Sales and Marketing in diverse industries. A keen Planner with Proven abilities in devising strategies to augment business, streamline process and network for business excellence. Verifiable year and year success in achieving revenue and business growth objectives in highly competitive environments. Highly successful in building relations with upper level decision makers, seizing control of critical problem areas and delivering on client commitments. Excellent Interpersonal , communication and organizational skills with proven abilities leading motivated teams towards achieving organizational goals. AREA OF EXPERTISEStrategy Planning Relationship Management Operation ManagementTeam Management Channel Management Process AuditResource Management Service Quality Management BrandingBusiness Development Key Account Management Sales ManagementPROFESSIONAL ASSIGMENTS CONVERGENT November 2008 – Till Date as BUSINESS HEAD (Geographical Area SERVICE of Operation –Bihar,Jharkhand & West Bengal) MANAGEMENT Steering initiatives towards achievement of organizational goals. PVT. LTD Responsibility pertain to Strategy Planning, Business Development,(AN ORGANIS ATION Client Relationship Management, Receivable Management, Operation FOR RISK Management, Process Development and Sales & Marketing.MANAGEMENT ,DATA & DOCUMENT  Running the operation with 23 net margin on Activity And Turnover.MANAGEMENT, CAF  Accomplished Revenue Growth of Over 120% in Fy 2011-12 V/s Fy MANAGEMENT, 2011-10,and 400% in FY 2010-11 V/s FY 2009-10 CLAIM  Business Development -Added 10Clients (5 Telecom & 5 Banking & MANAGEMENT, Non Banking Finance Company) SERVICE QUALITY  Increased Branch Network Size( Pan Bihar & Jharkhand)MANAGEMENT FOR  Monitoring the CAF processing for approx 15000 within TAT BANKING, INSURANCE, Per/Day. and Risk and Fraud Management Cases for Banking and TELECOM SECTOR) NBFC Client.  Certificate of Appreciation and Association from MTS, STEL,ICICI BANK and Axis bank in terms of Service quality, TAT,SLA.  Ranked No.1 Individual Credit Risk Agency of india for LIC HOME Finance Ltd.  Managing a team of 2 Sr. Managers, 12 Middle and Jr. Level Mangers, 4 Sr.Executive,6 Process Supervisors, 40 Backend operation Executive and 175 Field executive across both states in terms of Service delivery, process, annual reviews, rewards, and hiring. CONT.
  • 2. VISHAL RETAIL LTD(VISHAL November -2007 to November 2008 As Area Manager-Bihar & MEGA MART) Jharkhand & Orissa (Operations, Customer Service and Sales)  Responsible for Growth and Profitability (8 Branch with 275000 Sq. Ft. Space)  New Projects Development and Expanding Market Reach (4New Location)  Implementation of SOP (Standard Operating Plan for store Operation) in store’s  Audit of Region’s Stores on Monthly Basis (Financial and Operational)  One point contact for ZO/HO and all Departments Heads.  Put in place systems and processes to achieve customer centricity & customer delight And Measure it on an ongoing basis.  Assist in formulation of Budget, Marketing Plan at the State level  Ensure compliance with regulatory agency guidelines and standards.  Prepare summary, present facts and offers opinion based on the facts concerning to customer feedback  Conceptualize develop and manage in-store and back-office customer service operations.  Define Inventory Mix and ROL and Analyze & Categorize the slow & fast moving goods, Discount and offer goods.  Ensure the Store Managers understand and institute levels of SOP, Customer service& Sales, and quality of service consistent with stated goals.  Implement and maintain an effective quality assurance program  Select, acquire, train and upgrade the team Members in new technologies and processes of Store Operation and Sales( Team Size – Approx-400).Onicra Credit .April 2007 –Oct. 2007 as State Head – Bihar, Jharkhand & OrissaRating Agency of  Responsible for entire region’s Growth and Profitability (BusinessIndia. ( An grows by 600% )Organisation for Risk  Increased profitability from 2% to 26 % of total Business Volume.Management, Data &  Business Development and Key Account Management for Region(Document Added 16 new clients)Management, CAF  Operation Management( Increased Application Form processing from 500 to 8000 within TATManagement , Claim  Network expansion (Increased Branch Network Size from 3 BranchesManagement. Service to 14 Branches.)Quality Management.  Human Resource Management of 30 On Roll Employees and 275-300For Telecom and Outsource Team Members in terms of Service delivery, process, annualFinancial Sector) reviews, rewards, and hiring,  Planning processes to Maintain Service deadlines and TAT From June 2006 to March 2007 As Financial Planning Manager Patna Branch HSBC Mutual Fund, Insurance, Liability  In-house one point contact for HNI customers, ensuring smooth functioning of their requirements from the teller and all the customer service desks.
  • 3.  Sales of all Wealth Management Products (Life Insurance, Mutual Fund, PMS, FD etc.)  Developed and implemented strategies for enhancing branch book size and profitability  Developed business through Marketing plans for the branch with the combination of branch sales team.  Increased book size from nil to 15 cr. With the team took branch to No. 1 position in the east zone on several growth parameters  Responsible to deliver sales volume and achieve other sales objective in terms of reach and visibility of the bank. Key Achievement  5th Rank in all India in SIP contest (Nov 2006 to Till 10th Jan.2007)  Rank-1 for 5 months in Eastern India – FPM Channel From April-2005. To May 2006 As Manager –Sales & Relationship. (South CENTURION Delhi & Noida)BANK OF PUNJAB LTD . Mutual Fund, Insurance, Liability  Team Management 18 Relationship Officer  Achieved product and segment wise targets with respect to Fee income and business volume (CASA, Mutual Fund, Insurance - Life & General)  Developed and implemented strategies for enhancing branch book size and profitability  Driving sales initiatives with overall branch responsibilities with key focus on organizational objectives  Developed business through Marketing plans for the branches with the combination of direct sales team and the branch sales team  Instrumental in sourcing Government, Cooperative Banks and Institutional A/Cs  Managed a large direct and indirect sales and distribution team  Responsible to deliver sales volume and achieve other sales objective in terms of reach and visibility of the bank From July 2001 to March 2005 Manager- Sales & Relationship (Dhanbad,Ranchi,Jamshedpur) IDBI BANK LTD Liability, Mutual Fund, Insurance,  Sales Team Management (Average Team Size -65 Sales Officers)  Branch top end current account and CDP (cash delivery and pick-up) coordinator.  Planning and Implementing of Marketing, Sales and Promotional Plan .  Relationship manager for all the top end current account customers with the responsibility of increasing the book size.  Handled Merchant Business Acquisition, Loan against receivables and cross selling it to the current account customers  Monitor & Ensure Standard Service Delivery levels in the branch  Introduced formal and on the job training and clear performance matrix for sales personnel
  • 4.  Conducted Market Research, monitored competitor activities and devised effective counter measures Key Achievement  All India toppers in terms of new account opened in the month of Dec-2004 To March- 2005. - Dhanbad Branch  All India 2nd place in terms of numbers of saving account opened. (Bhilai Branch).& 3rd place in terms of current account (Ranchi Branch)  All India 1st place in terms of new current account opened.(B-category Branch) in the month of Nov-2003, April & May 2004-Jamshedpur Branch)  Certificate of appreciation (Best sales performer) From CEO  Winner of sell to win contest in the month of August,October,November,December 2002 in over all east zonePROFESSIONAL EDUCATIONPursuing PGCBM From XLRI ,JamshedpurAdvanced Program In Strategic Management - IIM, Calcutta(Sr.Management Program)Customer Relationship Management - MDI, Gurgaon(Executive Development Program)PGD in Sales & Marketing from AIIMAS, ChennaiBachelor of Business Management from College of Management Studies-GITAM. Additional Qualification Certified Investment Advisor (AMFI- Mutual Fund Advisor module) IRDA (Life Insurance)Membership Life Membership of Indian Institute Of Banking and Finance Alumni of IIM CalcuttaPERSONAL PROFILEFather’s Name : Dr. Bijay Kr. PandeyMother’s Name : Mrs. Chandrkanti PandeyDate of Birth : 02-01-1981Martial Status : SingleNationality : IndianReligion : HinduDate :Place : Ashok Pandey 102,Brindavan Kunj,Exhibition Road,Patna,Bihar - 800001. Mobile- 9097777727/9334385967 Email – ask.ashok@hotmail.com