StB continues to reduce costs, improve the passenger experience, and create revenue opportunities for airlines Since 2004, the industry has completed StB projects on: 1- e-ticketing 2- common use self service kiosks 3- bar coded boarding passes, 4- and automated baggage rules
The vision of Simplifying the Business was formed in 2004 during a financial crisis caused by low cost competition and the shocks of September 11 and SARS. The mission is to change the way the industry operates by improving services and lowering cost. Today, we continually have challenges such as the economic crisis of 2008/09 and the after effects of this…. Therefore, we need to intensify our efforts to accelerate and deliver the change the industry needs. In 2011 IATA helped support an almost 19 billion Industry savings through StB Projects such as Fast Travel.
By 2010, 80% of GLOBAL PASSENGERS will be offered a Secure Fast Travel Experience
THE CALL FOR ACTION from both airlines and airports is to DRIVE FAST TRAVEL PENETRATION FOR ALL ELIGIBLE PASSENGERS. The future is no longer what it was. The bar has been set and there is now a new window into the future as airport have been evolving and an improved passenger experience is high in demand. According to ACI’s 2011 World Airport Traffic Report, growth in Latin American airport traffic was 8.5%, which is far above the world average of 5.3%. With airports playing an important role in the economic and social vitality of nations, governments should facilitate and encourage the growth of aviation and the airport infrastructure necessary to accommodate passenger traffic. Government regulation should be sufficiently flexible to enable an industry as dynamic as aviation to grow and adapt in response to new technologies and traffic fluctuations, especially in light of global passenger traffic forecasted to double and hit the 10 billion passenger mark by the year 2030.”
Clearly, BRAZIL’S international airports are in the TOP 6 airports with busiest passenger traffics in LATAM. Those include…. 1- Sao Paulo 2- Brasilia 3- Rio de Jaineiro
UPCOMING MAJOR EVENTS IN BRAZIL – which will further demand improvement in PASSENGER EXPERIENCE! 1- WORLD CUP 2014 2- OLYMPICS 2016
Driving FAST TRAVEL penetration in BRAZIL will include offering PASSENGERS self service options at CHECK-IN with various options: 1- KIOSKS 2- WEB CHECK-IN 3- MOBILE CHECK IN
Driving FAST TRAVEL penetration in BRAZIL will include offering PASSENGERS self service options with DOCUMENT SCANNING options: Offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements.
Driving FAST TRAVEL penetration in BRAZIL will include offering PASSENGERS self service options with BAGGAGE PROCESSING option: 1- SELF TAGGING 2- BAG DROP OFF
Driving FAST TRAVEL penetration in BRAZIL will include offering PASSENGERS self service options with FLIGHT RE-BOOKING option: In the event of an irregular operation such as flight delays, misconnects or cancellations – airline can offer passengers the ability for a re-routed passenger to get proactively re-booked and deliver their new boarding token or re-booking options via a self service channel
Driving FAST TRAVEL penetration in BRAZIL will include offering PASSENGERS self service options with BOARDING option: Offering the ability for a passenger to self-scan their boarding token to gain entry to the aircraft in a controlled manner.
The Goal is to improve the passenger flow at security checkpoint with existing technology and infrastructure in order to: support passenger growth reduce waiting times and reduce delays caused by security. There is not a one size fits all solutions. To improve passenger flow the following key elements have to be considered: Terminal design, layout and configuration, Passenger mix (business, leisure, families with children) Government specific regulations and Cultural issues. However a variety of solutions exist. IATA is actively conducting Passenger Facilitation Airport Diagnosis aiming at: Maximizing efficiency & productivity Minimizing passenger dissatisfaction Maintain the determined level of security All this with solutions and best practices to be implemented where it makes sense
DURING JULY 3-4 HERE IN GUARULHOS, BRAZIL IATA will be hosting and facilitating an intense 2 day workshop covering 3 major topics: 1- FAST TRAVEL 2- PASSENGER FACILITATION 3-CHECKPOINT OF THE FUTURE
1. 239 airlines
2. Representing 84% oftotal air traffic
3. Simplifying the Business is the framework that guides the industry towards moreefficiency….aims to improve passengerexperience, reduce costs, and create revenueopportunities….
4. 5Simplifying the Business © International Air Transport Association 2011The Vision of Simplifying the BusinessTo change the way the air transport industry operates – resulting inbetter service for passengers and lower costs for the industry3126.96.36.199.90.80.811 2.1 1.9 2.9 0.850 2 4 6 8 10 12 14 16 18 2020042011ET BCBP e-Freight RFID CUSSFast Travel BIP e-Services ABR3188.8.131.52.90.80.811 2.1 1.9 2.9 0.850 2 4 6 8 10 12 14 16 18 2020042011ET BCBP e-Freight RFID CUSSFast Travel BIP e-Services ABRTOTAL: S$18.95 billion
5. 6Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 201201Pre-travel01Pre-travel02TicketIssuance02TicketIssuance03Check-in03Check-in04DocumentScanning04DocumentScanning05Authorisationto proceed05Authorisationto proceed06Baggageprocessing06Baggageprocessing07Immigrationexit control07Immigrationexit control08Securityaccess08Securityaccess09Securityscreening09Securityscreening10FlightRe-booking10FlightRe-booking11Boarding11Boarding12Immigrationentry control12Immigrationentry control13Baggagecollection13Baggagecollection14Customs14CustomsDocument CheckFlightArrivalDepartureTransferPassenger Experience03Check-in04DocumentScanning06Baggageprocessing10FlightRe-booking11Boarding13Baggagecollection01Pre-travel05AuthorisationTo proceed07Immigrationexit control08Securityaccess12Immigrationentry control14Customs09Securityscreening02TicketIssuance
7. 8Simplifying the Business © International Air Transport Association 2011
8. IMPROVING AIRPORT PROCESSES ANDPASSENGER EXPERIENCE30 million16 million14 million
9. Source: http://en.wikipedia.org/wiki/List_of_busiest_airports_in_Latin_America_by_passenger_trafficLatin America 11 busiestairports by passengertraffic - 2011
10. KiosksCheck-inFast Travel / Check-inWebMobile
11. Document ScanningFast Travel / Document CheckAn airline offering the ability for a passenger to self-scan travel documents toperform automated verification of the travel document data against traveldata requirementsSimplifying the Business © International Air Transport Association 2011
12. Baggage ProcessingFast Travel / Bags Ready to GoSelf Tagging Bag DropSimplifying the Business © International Air Transport Association 2011
13. In the event of an irregular operation such as flight delays, misconnects or cancellationsAn airline offering the ability for a re-routed passenger to get proactively re-booked anddeliver their new boarding token or re-booking options via a self service channel.Flight Re-BookingFast Travel / Flight Re-BookingSimplifying the Business © International Air Transport Association 2011
14. An airline offering the ability for a passenger to self-scan their boarding token togain entry to the aircraft in a controlled manner.BoardingFast Travel / Self-BoardingSimplifying the Business © International Air Transport Association 2011
15. Achieving convenient andeffective security
16. Our mission is to represent,represent, leadand serve the airline industry
17. AIRPORTSAIRPORTS are thedoors to destinationsand new businessopportunities providinglasting impressions toPASSENGERSPASSENGERS
18. The future is nolonger what it was….The bar has been set andthere is a new window intothe future as airports havebeen evolving andimproved PASSENGEREXPERIENCE is high indemand.