12013 SITA Baggage report:Mishandled baggage trends1º SEMINÁRIO BRASILEIRO DE AVIAÇÃO COMERCIALAirport Infra Expo – São Pa...
AIR TRANSPORT IT TREND SURVEYS ANDREPORTS2Airline IT TrendsSurveyAirport IT TrendsSurveyBaggagereport| The Passenger Exper...
3 | 2013 SITA Baggage report
2012 BAGGAGE HANDLING PERFORMANCE4 | 2013 SITA Baggage report
THE SIX YEARS TREND IS POSITIVE5 | 2013 SITA Baggage report
POSITIVE IMPROVEMENT IN DELAYEDBAGSIn 2012, total mishandled bags werereported as:• Delayed bags for 82.9%• Damaged and pi...
9% REDUCTION IN TRANSFER BAGSMISHANDLED IN 20127 | 2013 SITA Baggage report
REGIONAL PERFORMANCE IMPROVEMENT8 | 2013 SITA Baggage report
IMPROVING THE PASSENGER EXPERIENCE9 | 2013 SITA Baggage report
BY 2016• 3.6 Billion passengers forecasted• 4.5 mishandled bags per 000 passengers as atarget for IATA In Bag programme10 ...
| The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 201211Find out more…elbson.quadros@sita.aeroww...
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2013_Aviation_Seminar_ELBSON_QUADROS - SITA

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  • A brief introduction to our surveys:The Airport survey, represents ~200 airports which manage 43% of world traffic, 2.3billion pax (in and out)The Airline survey released in June 2012, represents airlines carrying 1.25 billion pax, ~100 airlines equal to 57% of world passenger trafficThe Passenger Self Service / Passenger Trends is released early October 2012 in association with Air Transport World (7th year). Results based on over 2500 passengers interviewed @ 6 major airports, Airports to be included in 2012: Atlanta, Frankfurt, Abu Dhabi, Beijing, Mumbai, Sao Paulo SITA Baggage Report (sixth annual edition, reflects 2009 data) shows that the amount of mishandled baggage – (checked baggage that has been delayed, damaged or pilfered)All 4 surveys are built on a solid methodology, and enjoy a very good level of engagement to ensure very relevant results.
  • Hello every one,SITA has released the 9th edition of the Baggage report.It provides revealing insight into a continued improvement in the baggage handling process by the industry with: Key statisticsSix year trendsRegional baggage performance : airline and airport perspectiveThe latest industry innovationsCommentary from major airlines, airports and industry partners - including Iberia, Helsinki Airport, London City Airport, London Heathrow Airport, Bangalore International Airport, ACI and IATA.Now I propose to share with some of the key findings …
  • Reminder : A mishandled bag is a report of a delayed, damaged or pilfered bag which is recorded by either an airline or itshandling company on behalf of the passenger and that is handled as a claim.2012 stats at a glance in absolute numbers:2.8 Billion enplaned passengers (UP 4.5% from 2011)total of 26.04 milion mishandled bags that means that fewer 1% mishandled bags reported for every 100 travelersIndustry annual cost savings: 2.1 Billion (2012 versus 2007) Achieve a 8.83 mishandling rate What those absolute numbers mean ?In 2012 the total number of mishandled bags increased slightly to 26.04 million. However this 2.84% increase isagainst the backdrop of a 4.5% rise in passenger numbers to 2.95 billion. The rate of mishandled bags per thousandpassengers continues to diminish, down by 1.78% in 2011.
  • It means significant improvement done by the air transport industry over the last 6 years with:53.2% reduction in mishandled rate 44.5% reduction in total bags mishandled
  • Looking at the 2012 detail, delayed bags make up 82.9% of the total mishandled bags, slightly down from 2011. Damagedor pilfered bags account for 12.9% of mishandled bags and 4.2% were declared stolen or lost. There is a similarly positive improvement in the rate of delayed bags, which reduced 2.4% to 5.67 mishandled report per 000 passengers.
  • Investigating the reasons for delayed luggage, failure to load and loading errors have increased slightly to 17% (15%in 2011) and 7% (5% in 2011) respectively. However this is counterbalanced by an improvement in the transfer bag rate.Handling of transfer bags remains the pinch point in the baggage handling process. Not only does increasing airtraffic place greater stress on bag operations, delays and unexpected changes to schedules can quickly have a negativeimpact on transfer bags. Despite the year’s rise in passenger traffic, transfer bags accounted for 48% of all delayed bags,down from 53% in 2011.In real terms, 12.5 million transfer bags were mishandled in 2012, a reduction of 1.17 million on the number of transferbags mishandled in 2011 (13.67 million bags). This shows a very positive signal that the problem of transfer bags is being addressed.
  • Investment in baggage handling technology has been the key to improvements in North America and Asia Pacific.Europe too has made excellent advances in bag handling performance over the past five years.Looking at the long term trend of baggage performance, the improvement is significant across regions with amishandling bag rate reduced by 43% in Asia, 56% in North America and 43% in Europe over the last six years.
  • Airline passengers are keen to take more control over their own journeys by embracing new services that will makeprocessing of their hold luggage easier and less stressful.They are also demanding more information and reassurance that their bags will arrive with them at their destination.So how is the air transport industry investing to meet the concerns and desires of consumers?Both airlines and airports are investing in self-service technology to relieve stress and reduce queues when passengers are checking inHold luggage.Self service bag drop can help reduce queue times.By 2015, more than 74% of airlines have investment plans for Bag dop, Bag drop assisted and Bag tag printingLooking at airports, approx. 80% of airports are looking for bag tag printing and Bag drop assisted.
  • Next step:Passsneger growth will not stop, and IATA forecasts are 3.6 B pax.At the same time, the ambition will be to reduce by 50% the mishandled bag rate by 2016 to reach 4.5 as part of the IATA InBagprogramme.
  • If you want to get more information on SITA analysis and surveys, you can access our hub to download and use customized reasearch for your business plan and also downloads reports on sita.aero
  • 2013_Aviation_Seminar_ELBSON_QUADROS - SITA

    1. 1. 12013 SITA Baggage report:Mishandled baggage trends1º SEMINÁRIO BRASILEIRO DE AVIAÇÃO COMERCIALAirport Infra Expo – São Paulo – Brasil23-24 May 2013Elbson Quadros| SITA Airport IT trends survey
    2. 2. AIR TRANSPORT IT TREND SURVEYS ANDREPORTS2Airline IT TrendsSurveyAirport IT TrendsSurveyBaggagereport| The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 2012PassengerSelf-ServiceSurvey
    3. 3. 3 | 2013 SITA Baggage report
    4. 4. 2012 BAGGAGE HANDLING PERFORMANCE4 | 2013 SITA Baggage report
    5. 5. THE SIX YEARS TREND IS POSITIVE5 | 2013 SITA Baggage report
    6. 6. POSITIVE IMPROVEMENT IN DELAYEDBAGSIn 2012, total mishandled bags werereported as:• Delayed bags for 82.9%• Damaged and pilfered for 12.9%• Stolen or lost for 4.2%6 | 2013 SITA Baggage report
    7. 7. 9% REDUCTION IN TRANSFER BAGSMISHANDLED IN 20127 | 2013 SITA Baggage report
    8. 8. REGIONAL PERFORMANCE IMPROVEMENT8 | 2013 SITA Baggage report
    9. 9. IMPROVING THE PASSENGER EXPERIENCE9 | 2013 SITA Baggage report
    10. 10. BY 2016• 3.6 Billion passengers forecasted• 4.5 mishandled bags per 000 passengers as atarget for IATA In Bag programme10 | 2013 SITA Baggage report
    11. 11. | The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 201211Find out more…elbson.quadros@sita.aerowww.sita.aero/ittrendshubwww.sita.aero/surveys

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