Mobile Unified Communications over Wi-Fi
 

Mobile Unified Communications over Wi-Fi

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Mobile UC can impact the productivity for your end users in a big way. Enabling chat, video conferencing, voice calling, file transfer, desktop sharing and web conferencing as part of a single mobile ...

Mobile UC can impact the productivity for your end users in a big way. Enabling chat, video conferencing, voice calling, file transfer, desktop sharing and web conferencing as part of a single mobile app also reduces the IT spending significantly. But the wireless network in place should understand all these different traffic flows, reporting on call quality, support high definition data transfer for video and more. Join us in this session to better understand the wireless networking requirements for mobile UC and best practices on application level configuration
To learn more, visit us at http://www.arubanetworks.com/wlan. Join the discussion at https://community.arubanetworks.com

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Mobile Unified Communications over Wi-Fi Mobile Unified Communications over Wi-Fi Presentation Transcript

  • Mobile Unified Communications over Wi-Fi Matt Jordan, Aruba Architecture Alex Lewis, Principal Consultant, Modality Systems
  • 2 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Download Airheads Mobile
  • CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved 3 #AirheadsConf Agenda Lync 2013 over Wi-Fi at Aruba Lync Architecture and the Importance of the Network SDN API and Aruba Controller Overview
  • CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved 4 #AirheadsConf Hello? Lync Demo Call
  • 5 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Overview Join us in this session to better understand the wireless networking requirements for mobile UC and best practices on application level configuration. • Mobile unified communication over Wi-Fi can: – Impact the productivity for your end users in a big way – Can enable chat, video conferencing, voice calling, file transfer, desktop sharing and web conferencing as part of a single mobile app • This reduces IT spending significantly – The wireless network in place should understand all these different traffic flows, reporting on call quality, support high definition data transfer for video and more
  • 6 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Company Profile #GenMobile People move, networks must follow • Aruba unifies all things mobility into a cohesive enterprise networking solution – We integrate access management, networks and applications into one programmable infrastructure that’s secure, simple to manage and adapts to the dynamics of mobility. • 1,700 Aruba employees • Headquartered in Sunnyvale, CA • Regional hubs in Beijing, Bangalore, and Cork
  • 7 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Aruba’s move to Unified Communications • Adoption of Microsoft Lync is at an inflection point – Growing UC market tied to growing mobile network – Aruba is the first certified Lync wireless provider • IT as a business partner – Foster a culture of collaboration – Reduce conferencing complexity and costs – Make it easier to work together – Reduce telecom costs globally • Wi-Fi and unified communications, better together – Leveraging network awareness to create a consistent UC experience
  • 8 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Aruba at Lync Conference 2014 Aruba Networks was a Gold Sponsor hosting 3 breakout presentations on SND API • 2nd Annual Lync Conference: – 1600 attendees with 170 breakout sessions – Offerings included: • Ask the experts table topics, Lync feedback groups, general topics discussion forum, hands on labs, and over 75 exhibitors – Technologies included: • Hardware: Infrastructure, gateways, room systems, Lync phones (optimized or compatible) • Software: Monitoring, reporting, enhanced 911 – Clients and mobility – Network management – Professional Service
  • 9 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Aruba at Lync Conference 2014 Sessions presented by: Michael Tennefoss, VP Strategic Partnerships, and Thenu Kittappa, Senior Manager Strategic Partnerships-UC SDN Task Group working on standardizing UC SDN scenarios and certification and interoperability program Aruba Networks: Can Your Network Walk The Walk And Talk The Talk Lync 2013 hails the advent of the truly all-wireless enterprise in which the wired phone, birthed in the 19th century, is set aside in favor of mobile devices. In the mobile enterprise the demands on, and expectations of, the Wi-Fi infrastructure rise far above what’s needed for simple data access. End-to-end Quality-of-Service, BYOD on-boarding, application flow prioritization, and dynamic bandwidth management are essential. So is visibility into mobile applications, devices, and users. Six nines reliability requires proactive network management and speedy remediation of issues affecting voice and video quality. This presentation will discuss how the new Lync SDN API brings end-to-end visibility to calls in flight, root-cause problem identification, application usage, device performance, and user behavior. Acknowledging that many potential Lync 2013 prospects may not be mobility-ready, the presentation will also discuss the role and importance of a Lync Mobility Readiness Assessment. Software Defined Networking: Wi-Fi and Lync Wi-Fi presents unique challenges to Unified Communications. In this session we will explore how Software Defined Networking (SDN) can be used with Lync specifically to address the common Wi-Fi deployment issues. Together with Aruba Networks we will showcase how SDN technologies can be leveraged to provide great quality for the mobile devices and people in your enterprise
  • 10 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync at Aruba, Phase 1: Implementing Success • POC environment – Hardware procurement, networking equipment, design, network and telecom – SIP trunking, sonus gateway • Marketing – Awareness – Give employees the tools they need to succeed – User adoption strategies – Targeted email • Training – Lead by Example: IT Pilot – Encourage collaboration through education and targeted training – Training on Lync, using Lync – Evaluate Global Crossings usage
  • 11 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync at Aruba, Phase 1: Implementing Success • Client rollout • User adoption • 3rd party support • Documentation – User adaption strategies – Intranet tier 0 support – FAQ’s, industry documentation, client comparisons • Technical Evolution – Evangelize cost and productivity benefits – Enable all wireless environment in 1344, Zero RF – Flexibility of software based phone & collaboration – No desk phones
  • 12 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Marketing
  • 13 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Global Communication We are pleased to announce the Lync 2013 feature set: Conferencing Improvements Gallery View, HD Video, Smart Cropping, H.264 Codec-Unique streams to endpoints, Lync Web app audio and video High-Availability and Disaster Recovery Changes SQL Mirroring, Brick Model and User Data Replication, Data redundancy, Conferencing resiliency and backup service Server Features Office Web Apps Server- Improved support for animations, Monitoring and Archiving Servers, Skype Federation Standalone A/V conferencing server, Server-to-Server Authentication, LNE/SDN- QOS for Lync, Microsoft product co-developed by Aruba! Persistent Chat Rebranded group chat, Supported HA/DR, SQL Mirroring Client Features Tabbed Conversations, Presence, Mobile Client Audio and Video, OneNote, Audio Dial Out Voice Enhancements Trunks and M:N Routing, Inter-Trunk routing-Lync gateway between two PBX’s, Delegated simultaneous ringing Upcoming Events: -Demo Days at Sunnyvale: Microsoft presenting Lync 2013 -End user training for Lync 2013 *Invitations will be sent individually for these events Check out the Aruba Intranet site for Lync 2013 details (more content coming soon): http://intranet.arubanetworks.com/lync/default.aspx
  • 14 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Train Me
  • 15 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Documentation Intranet screenshot – IT site from Ed
  • 16 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Support Model User Calls Aruba HD Lync Call? Issue resolvable by Help Desk? Yes No Resolve through normal flow Yes Resolved by Aruba Help Desk Staff No Call moved to Modality Tier 2 queue Ticketing Platform Emails Modality Systems Modality Ticket Created Work with customer to resolve Resolve Referencing Solution Resolve Referencing Solution Escalated to Modality Tier 3 support Modality Ticket Created Resolve Referencing Solution
  • 17 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Challenges • The demo gods are not always kind! • Varied use cases across the business • To record or not to record • How long is long enough? • Network issues cause 60-80% of poor end-user QoE • Poor Visibility into real-time traffic – Lync uses encryption by default, making DPI difficult and unreliable – Skype tries to hide itself from networks • Traffic engineering/ QoS is complex & easily broken – Requires brute force static policies that must match application server settings – Intermittent problems are tedious to diagnosis, especially for Softphones and BYOD
  • 18 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Aruba MVP Award • Aruba MVP: Joel Chavez, IT Helpdesk, won the MVP Award at Aruba For Q2 in FY14 for his outstanding job training Aruba employees on Lync Joel hosted over a dozen training sessions after teaching himself Lync features. Aruba Networks as a Company voted him as an MVP this past quarter.
  • 19 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Common Issues • Client Issues – New skillset requiring user adoption and training • Network- What can our network see? • Resource – Skillset, coverage • New technology: SBC, PSTN carries and solution • Budgeting & Reporting • Call quality and drop issues • Customer adoption and training • Headsets • True test of wire-equivalent Wi-Fi network
  • 20 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf
  • 21 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync Architecture Best Practices • Server roles – Front End, Database, Monitoring, Archiving, Mediation, Edge, & Persistent Chat • Define business needs with respect to functionality, geography and resiliency • Every site doesn’t necessarily need resiliency • Build Front end and Edge pools near high concentrations of conferencing • Be cautious with virtualization • Don’t forget about the network!
  • 22 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync Architecture Sunnyvale Portland Chicago New York Cork China Sydney Japan Bangalore Central Site Branch Site Medium Site Large Site
  • 23 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync Architecture Lync Front End Pool SQL + Reporting Services Internal DMZ DMZ Internal Lync Edge Pool Internet SIP Load Balancer & Reverse Proxy PSTN Persistent Chat Session Border Controller SIP Trunk Office Web Apps Server Legacy PBX SIP To Lync & UM Exchange UM Voicemail SQL Mirror
  • 24 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Next Generation of Lync • New Features: – Voice commands – Android tablet client – Anonymous join for partner without Lync – PPT on iOS devices – Accept call from Windows 8 lock screen – Screen share real estate – Integration with Tamberg – Skype enabled web browsing – Business caries all cost burden for 1-800 dialing – Real time video with business such as medical – HD video for Skype and Lync – Tight integration and 300 million Skype users
  • 25 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Key Takeaways • Many opportunities for partners and service providers to provide Lync services • Lync Technology is an Enterprise level solution with huge growth potential • Voice is the largest challenge of a managed environment • Key innovations from Aruba show the commitment to Lync • Aruba has a huge opportunity to be a leader in the unified communications market • SDN is a very influential aspect of the landscape • Integration to other apps such as SharePoint and Outlook will be key to user adoption • Lync room systems are one of the most advanced aspects of the space
  • 26 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf SDN API
  • 27 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf SDN API • What is it? – Toolset to allow network equipment to access detailed data about the Lync platform – Real time call data – Adaptive, real time prioritization, and QoS – Aruba is the only qualified solution to optimize Lync • SDN brings together network infrastructure and unified communications – Lync server can now interact directly with network infrastructure so QoS and services can be dynamically adjusted to always deliver the best possible experience
  • 28 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Applications Programming Networks-SDN Architecture • SDN Application – Communicate using Northbound interface to SDN controller • Controller • – abstracted view of the network • Network Elements • •
  • 29 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync SDN Strategy Diagnostics Proactively automate the diagnostics and troubleshooting of bad calls Automated QoS Reduce the cost of deploying QoS and implementing Traffic Engineering. Orchestration IT Agility & Network Customization through real-time, policy-based configuration of network resources.
  • 30 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf SDN API
  • 31 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf SDN API QoS Includes: • Identification and prioritization of Lync traffic based on individual voice, video, and desktop sharing traffic streams • Traffic retagging ensures that over-the-air Lync traffic receives the right priority level even if the wired network infrastructure misprioritized or mistagged the traffic • Lync-aware RF Management ensures that jitter and packet loss are not introduced by the Wi-Fi infrastructure • Lync-aware roaming takes Lync call status into account when enforcing client roaming for sticky clients, part of a patented technology and Client Match
  • 32 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Debugging Internally • Microsoft partnership has allowed Lync SDN API to integrate with Aruba’s Wi-Fi controllers – Aruba is the only Wi-Fit solution that identifies and differentiates encrypted Lync traffic types • Controller Configuration: – Configuration > Management > General > Configure Lync: • Aruba Wi-Fi controllers leverage the Lync SDN API to proactively identify, troubleshoot, and prevent issues that could affect Lync quality
  • 33 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Debugging Internally
  • 34 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Debugging Externally • Voice is like a light switch, it needs to work 100% of the time • Modality Systems – Provides complete managed service support to ensure a high level of satisfaction • End-to-end troubleshooting – From controller to carrier • 24x7 Escalations from Aruba’s Helpdesk • 24x7 Escalations from Aruba Lync Operations team
  • 35 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf GUI
  • 36 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf GUI
  • 37 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf GUI
  • 38 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf GUI
  • 39 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Initial Features Lync SDN API v2.0 • Lync SDN Manger • Basic filtering, aggregation, augmentation, dispersion • No LDL changes – Backward compatibility • Support for primary/ secondary redundancy • Lync SDN API v2.0 Publically available – API can be installed on Lync 2010 and Lync 2013 – LDL must be installed on all FEs • Continuing to advance API with partner’s requirements
  • 40 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync SDN API v2.1 Features • In-call Quality Updates • Full load-balanced and redundancy pool • State sharing using a database • Simplified configuration and setup of LDL • Internal re-organizing • Move computation from LDL to SDN Manger • Partner requests
  • 41 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Lync SDN API • Lync SDN API integration is available for all Aruba Wi-Fi controllers and campus access points running Aruba OS 6.3 and higher Visit http://www.arubanetworks.com/solutions/lync/ or send an email to lyncready@arubanetworks.com on enabling Lync mobility over Wi-Fi http://www.arubanetworks.com/pdf/solutions/SG_DeployMicro softLync.pdf Lync Networking Guide: http://www.microsoft.com/
  • 42 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Q&A
  • 43 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf
  • 44 CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved #AirheadsConf Download Airheads Mobile
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  • 46 Thank You #AirheadsConf CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved