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Customer Keynote - Microsoft Lync

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Customer Keynote - Microsoft Lync …

Customer Keynote - Microsoft Lync
Topics Include:
Lync Overview
Find and Contact
Improving Productivity
Communicate Directly with Office Apps
Web App

Published in: Technology, Business

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  • 1. Enterprise-ready Unified communications platform
  • 2. Connect people, communications and the applications they use everyday
  • 3. • Full and familiar Lync experience optimized for immersive meeting experience • Easy for users to schedule, join and manage meetings • Simple to deploy for IT Admins, does not require 3rd party infrastructure • Native Lync software delivered in a comprehensive partner hardware solution
  • 4. Consolidate multiple vendor services and solutions Escalate a simple IM or phone call to a Lync Meeting anytime Single unified client for all conferencing – scheduled & spontaneous Initiate Lync Meetings directly from within Outlook, SharePoint and other business apps Lync Meetings are accessible to all information workers Share PowerPoint and Word documents directly from within the apps Quickly join and contribute from anywhere Confidently create and lead a meeting Multiparty HD video conferencing brings life and expression to Lync Meetings Join Lync Meetings from multiple types of smartphone and tablet form factor devices Browser-based meeting client for rapid access to scheduled meetings Joining a Lync Meeting requires only a single click or touch
  • 5. • 47% of employees use smartphones instead of desk phones for work calls (IDC report) • 69% use smartphones to access business apps (IDC report) • BYOD is here to stay: it improves productivity, collaboration, and cost management Fortune 100 >80% deploying mobile clients Smartphones 289M in 2010  >900M in 2014* Tablets 55M in 2011  >200M in 2014* * Gartner
  • 6. Consumerization of IT & BYOD • 80% of employees are using personal Wi- Fi enabled devices for work purposes forcing IT to embrace BYOD over WLAN Wi-Fi proliferation within the enterprises to enable mobility • Wi-Fi is a key technology to enable capacity and scalability for mobile devices • Reduce cellular charges BYOD are increasingly capable of rich media • Employees demanding similar rich experience within the enterprise as in their personal life (Skype, Facetime, etc) Fortune 100 >80% embracing BYOD* Mobile Device Growth 90% growth over next 4 years* Personal Devices on Network 4.5 B personal devices by 2015* *Gartner & IDC 2012
  • 7. • Customers starting to push towards greater media over mobile scenarios Fortune 100 1 >80% deploying mobile clients Smartphones 289M in 2010  >900M in 2014 1 Slates 55M in 2011  >200M in 2014 • Optimize cellular minute and data plans • • • • • “Wireless by default, wired when necessary.” 2 Network managers tasked to plan for convergence In many cases all wireless Trends are for greatly increased bandwidth usage Up to 100 personal video devices for each currently installed room system. 3 Gartner Forecast: Mobile Devices, Worldwide 2010 Gartner: Key Issues for Communications Enterprise Strategies, 2011. March 2011 3 Gartner: Is Your Wi-Fi Network Ready for Video? May 2011 1 2
  • 8. • Millions of personal mobile devices being used in the enterprise under BYOD policies • These mobile devices depend on Wi-Fi but have consumer grade Wi-Fi mainly in drivers • Poor audio/video quality and dropped calls • Slowing the migration of voice/video to Wi-Fi
  • 9. Can your network handle the load? • Average of 2.5 Wi-Fi enabled devices per user • Multimedia UC traffic from 802.11n devices Do you have ubiquitous coverage? • Networks designed for data/hotspot coverage won’t deliver a good multimedia UC experience Is your network ready for BYOD? • BYOD creates massive security issues Is end-to-end QoS a challenge? • Networks often incorrectly tag multimedia traffic • Encrypted UC traffic also needs correct Quality of Service (QoS)
  • 10. Simple & Flexible Deployment Highly Robust, Secure Wi-Fi Lync Qualified Wi-Fi Scales from Lync OnLine to Server 2013 Voice/Video Optimized End-to-End QoS for Encrypted Lync *BYOD Enablement Onboards Any Device Securely *BYOD Security & Support
  • 11. Voice Video Data One VLAN & one SSID for all applications Telephony Gateway Application fingerprinting Isolates encrypted applications Core enterprise network Laptop with Lync     Different QoS levels over the air Different QoS levels on the wire Lync Server PSTN Microsoft AD And Exchange
  • 12. Packet Loss Jitter (ms) Delay (ms) MOS Competition .3679 6 27.75 2.249 Aruba .0102 1.5 11.25 3.902 Aruba Improvement 35x less 3x less 60% less ~75% Better Case Study
  • 13. http://arubanetworks.com/lync   • • • Aruba Readiness Assessment for Lync • What: Assesses readiness of LAN, Wi-Fi, and guest access infrastructure to simultaneously handle voice, video, and data across a mix of client devices (PCs, iPads, smartphones) • When: Aruba partner conducts assessment prior to bid preparation • Why: Focuses the customer on our joint strengths – rich UC features, performance, security – and highlights new trends – like BYOD – they might have overlooked • How: Customer needs analysis and on-site survey drive a proposed system design and ROI analysis
  • 14. Lync works across platforms and devices PC Mac Mobile Browser Desk Phone Tablets Meeting Rooms
  • 15. Lync is familiar and engaging, across a variety of devices and platforms
  • 16. Network health monitor Fast in-call device switching
  • 17. Flexibility of Devices Rich Choice on form factor, price and capabilities
  • 18. 26
  • 19. Virtual Collaboration ProtoSphere creates an always on virtual collaboration workspace to bring people together in the enterprise. Immersive, Social, Learning in the Cloud ProtoSphere leverages Lync and SharePoint to bring the right people and the right data together at exactly the right moment to increase the speed and effectiveness of knowledge transfer. It is a humanized, social display layer of interconnected shared spaces. Each representing an always on Lync conference call working both in the cloud and on premises. Participants are represented by an avatar connected to a SharePoint profile, blog ,and wiki. This allows your organization to leverage the power of social production to create and manage knowledge. Hold your culture together over distance in an engaging, human way with an immersive 3D environment. The contextual environment makes learning transformative and is fully integrated with your unified communications infrastructure. For sales contact John Reed Learn more at www.protonmedia.com. Watch a short video demo of ProtoSphere. Read a case study on how research firm PPD utilizes ProtonMedia and Microsoft
  • 20. Federation Public IM Connectivity (PIC) (Windows Live, AOL, and Yahoo) LCS 2005 + Open federation with Lync Microsoft Office Communications Server (OCS) deployments OCS 2007 + Stand-alone Extensible Messaging and Presence Protocol (XMPP) gateway OCS 2007 R2 + Onpremises to online federation Lync 2010 + Native XMPP gateway + Skype federation Office 15
  • 21. Voice Customer Momentum 70 M 270 3 33,000 Voice users 4,300 Voice users 250 86 % 15,000 Voice users 15,000 Voice users 7,000 Voice 33,000users users Voice
  • 22. Enable and improve mobile productivity Communicate in real time with colleagues, customers and partners from virtually anywhere Enable new ways of collaboration with voice & video using a single unified client Share ideas and keep teams in sync Reduce costs related to video conferencing, telephony and travel Reduce costs through simplification and consolidation Manage with common and familiar tools Reduce total cost of ownership with integration and shared infrastructure Accelerate adoption of online services Reduce IT operations costs Enables a path to unified communications – following a customer’s blueprint
  • 23. Planning • Wi-Fi only vs. mixed wired and Wi-Fi deployments • Determine devices support requirement (11g/n - 11b?) • Determine density - regular office space - conference room – • • • • • common areas Determine workloads over Wi-Fi - Real-time media support Type of devices connected – Enterprise notebook and/or “BYOD” (Bring-your-own-device) Mobile device support - Powersave features Support for guests SSID and mobile device SSID QoS support (WMM for Wi-Fi)
  • 24. Infrastructure recommendations • Enterprise WLAN controller with thin enterprise grade APs or standalone APs • Deploy 802.11n APs • Implement WPA2 in Enterprise Mode • Deploy APs featuring dual (concurrent) 2.4 GHz and 5 GHz operation with 3x3 configuration and 1 Gbps backhaul • Support for RF auto radio management of channel and signal strength • Fast BBS transition support – OKC • Sufficient AP density for seamless coverage. Deploy applicable AP density for required coverage and capacity but keep signal levels between -45dbm to -65dbm and SNR better then 30db (40db preferred) • Design for capacity based on # of clients in coverage area • Plan for overlapping AP coverage (redundancy) is required • Deploy in large conference rooms multiple APs • Enable AP load balancing
  • 25. Infrastructure recommendations continued • 2.4 GHz band: • Drop 11b support • Limit 11n support to 20 MHz channels • 5 GHz band: • Enable band steering of dual band capable devices to 5 GHz • 40 MHz channel • Implement QoS/WMM with EF queue for WMM Voice • Enable WMM on APs for QoS but not mandatory. Enable QoS on Lync servers and clients • Ensure proper QoS on wired network with slower links • Ability to classify and prioritize Lync traffic (SIP-TLS) in the presence of lower priority data traffic • Enable power saving mechanisms ( Legacy or UAPSD) // recommended DTIM is 2 for voice if using legacy mode
  • 26. Client recommendations • Enterprise class notebooks • High-quality dual band NIC with at least 2x2:2 configuration • Support for Radio resource management 802.11k • Real-time media optimized/certified NIC and drivers • Manage NIC driver versions • Mobile devices supporting dual band is better • BYOD is a reality so be prepared
  • 27. Recommendations • Upgrade 11b and 11g routers to 11n • Evaluate “Default” channel on 2.4 GHz – most Wi-Fi routers default to “6” • Upgrade Wi-Fi routers supporting concurrent dual band with 2x2:2 configuration • 11n 2.4 GHz band limit to 20 MHz channels • “Move” dual band devices to 5 GHz (unless there are range limitations) • Source of RF interference in 2.4 GHz Neighbor APs on the same channel Bluetooth devices Game consoles (wireless controllers) Cordless phones • Avoid wireless range extenders (if possible) • Implement application (port/protocol) based QoS for real-time media on Wi-Fi router
  • 28. Recommendations • Plan for usage and concurrently connected devices • Small deployment SMB or entry level Enterprise AP/Controller • Multiple APs if more than 15 concurrent users are anticipated • Deploy SMB APs which support basic load balancing • Typically limited to 2.4 GHz band • Implement policies, such as per device bandwidth quota • Block traffic for typical file sharing applications