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Aruba Technical Webinar: Unplugging the Last Cord

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You might have thought about going all-wireless in your office, but wondered -- is it really possible? What about the desk phone? …

You might have thought about going all-wireless in your office, but wondered -- is it really possible? What about the desk phone?

Well, earlier this year, Aruba Networks cut all cords to the desk and transformed to an all-wireless workplace. Join the webinar and hear directly from Alex Derafshan, senior director of IT at Aruba, about what challenges his team faced and how they tackled going all-wireless -- including the final step of eliminating the desk phones.

In this webinar, Alex will share and answer questions about:
- Social and technical considerations for going all-wireless
- Wi-Fi best practices for business-critical operations
- Microsoft Lync design for unplugging desk phones
- Actual capex and opex savings realized

If you've ever been curious what it's like to cut the last cord -- this webinar will tell you all about it!

Published in: Technology

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  • 1. CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved UNPLUGGING THE LAST CORD Technical Webinar
  • 2. SPEAKERS   Alex Derafshan Senior Director, IT Infrastructure Aruba Networks Keyur Shah Product Marketing Aruba Networks
  • 3. CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved IS HERE
  • 4. 84% WOULD NOT USE A DESKTOP COMPUTER GIVEN THE CHOICE 65% HAVE THREE OR MORE DEVICES + 29% WOULD GIVE UP COFFEE BEFORE SMARTPHONE
  • 5. #GENMOBILE  IMPERATIVE:  ALL-­‐WIRELESS   WORKPLACE  
  • 6. LYNC  REPLACES  DESKPHONES  AT  ARUBA  
  • 7. WHY  ARUBA  CHOSE  LYNC   Best user experience of any UCC offering Seamless integration with MS Office productivity suite Mobile app for smartphones & tablets Lync federation for partners with Lync & Skype Tight integration with Aruba Wi-Fi for optimal service delivery
  • 8. ALL-­‐WIRELESS  WORKPLACE   FINANCIAL  BENEFIT  FOR  ARUBA   Over  $2M  saved  in  infrastructure,   conferencing  and  long  distance  services  
  • 9. That’s  $900+  Per  Person  Saved!   $900$900 $900$900 $900$900 $900$900 $900$900 $900$900$900$900 $900 $900 $900
  • 10. IT  FORMULA  FOR  SUCCESS   Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
  • 11. WHICH  VLAN?  VOICE  OR  DATA?  
  • 12. APP-­‐AWARE  NETWORK  WITH  APPRF   SSID: cavalier ü  Single  VLAN  for  all  devices   ü  Single  SSID  Wi-­‐Fi  network   ü  QoS  management  per  app   ü  OpVmized  Wi-­‐Fi  per  app   Access Core/Dist DMZ 11010010101010001001101
  • 13. MAKE  WIFI  RELIABLE   •  On going monitoring for RF noise and interference Clean RF •  Install 802.11ac APs to provide high capacity dense coverage everywhere High density coverage •  RF redundancy with overlapping coverage •  Backhaul redundancy with 2 cable pulls to same AP Wi-Fi redundancy
  • 14. USE  LYNC  SDN  API  TO  OPTIMIZE     WI-FI ROAMING PRIORITY OVER THE AIR WI-FI CALL LOAD BALACING
  • 15. COVERAGE  VERIFIED  WITH  AIRWAVE  
  • 16. IT  FORMULA  FOR  SUCCESS   Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
  • 17. SUCCESSFUL  PILOT  IS  KEY   •  Hire Lync experts for installation and IT training •  Handpick few power users •  Build a team of all- wireless champions •  Recognize early adopters Option Set B: Sticker & Cube Flag IAM FREE PHO NE CORD CUT. FREEDOM CLAI MED. UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED LIBERATEDLIBERATED UNBOUNDUNBOUND PHONE CORD CUT. FREEDOM CLAIMED.
  • 18. IT  FORMULA  FOR  SUCCESS   Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
  • 19.    #1  TRAIN  EARLY,   TRAIN  OFTEN   Mandatory  onsite  and  online  user  training   •  CapabiliVes  and  benefits   •  ConverVng  business  processes   •  Pla_orm-­‐specific  recommendaVons
  • 20. PEOPLE  THAT  AREN’T  TRAINED  WILL   CALL  YOUR  HELPDESK…       and  worse,  they’ll  tell  others,  slowing  adopVon  
  • 21. SOME  MAY  TAKE  THEIR  GREIVANCE   TO  SOCIAL  MEDIA  
  • 22.    #2  ARM  HELPDESK  WITH  END-­‐ TO-­‐END  MONITORING  TOOLS  
  • 23.  MAINTAIN  WELLNESS,  DON’T  FIREFIGHT   Microsob  Lync  SDN  API  integrates  with   Aruba  WLAN  for  proacVve  monitoring  
  • 24. MONITOR  FOR  TROUBLESPOTS    Where  do  poor  Wi-­‐Fi  and  Lync  overlap?   Aruba AirWave
  • 25. CORRELATION  ACROSS  LYNC  AND   WLAN  
  • 26. 3_Custom Layout UCC  PERFORMANCE  ASSURANCE   • View Call Quality • Identify Root Cause of Poor UCC Experience • Audit UCC Devices • Visualize AppRF Performance
  • 27.    #3      PRIME  YOUR  USERS   Hold  major  company   trainings  &  events  over  Lync  
  • 28. IT  FORMULA  FOR  SUCCESS   Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord “Quality and user acceptance will be the primary drivers for softphone acceptance”
  • 29. THE  RESULT:  FAST  LYNC  ADOPTION   Lync Goes Live Month #1 Month #2
  • 30. TAPERING  LYNC  HELPDESK  TICKETS   0 20 40 60 80 100 120 140 Jan-14 Feb-14 Mar-14 # of Helpdesk Tickets (to date)
  • 31. HAPPY  #GENMOBILE  USER  COMMENTS   “Wow, Lync is amazing! I’ve never had such a simple experience booking and running a video meeting.” “Today, I started using Lync on my iPhone. What a difference. How did I tolerate being tethered for so long!” “Just watched IT carry off my desk phone. Good riddance!” “I’ve only been using Lync one month now and my experience is solid.”
  • 32. THE  ALL-­‐WIRELESS  WORKPLACE   Aruba  cuts  the  last  cord
  • 33. CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved Are you ready for
  • 34. START WITH THE #GENMOBILE SCORE •  Survey-based self assessment •  Evaluate readiness for all-wireless workplace •  Scored from 1 to 10 http://arun.ly/ztJCA
  • 35. #GENMOBILE  ASSESSMENT  REPORT   Overall score with section breakdown Personalized recommendations to improve score Potential savings with rightsizing http://arun.ly/ztJCA
  • 36. Thank You