Implementing
IT Solutions for
Disaster Management
3 November 2010, SahanaCamp
Michael Howden
michael@sahanafoundation.org
What are the Challenges
in Implementing IT
Solutions for Disaster
Management?
Challenges
• Uncertain and changing conditions.
• Communication Gap:
• NPOs/Government  IT Providers
• Limited time and ...
Implementing Information
Management Systems
Think about:
• Value
• People
• Locations
• Activities
• Inputs
• Outputs
• Ex...
Engaging “Users”
• Find a Champion
• Engage across the spectrum
• Get commitment
• Respect different priorities
• Consider...
Software Development Cycle
Requirements
Gathering
Specifications
Development
Testing
Training
Support
Requirement Gathering
• From whom?
– Talk to the end users
• Listen
• Be curious!
• ‘Real needs’ vs. ‘perceived needs’
• W...
Specifications
• Document History
• Background
Scenarios
• User Stories
• Non-Goals
• Definitions
• Users
• Data Model
• F...
User Testing
• Test Early, Test Often
– 3-4 Users
• Test with Anyone
• Don’t be defensive!
• Testing Triage
– Long Hanging...
Training
• Software or Processes?
• Ceremonial
• Interactive
– Simulations
– Participation
• Collect feedback
on software
Support
• Needs to be ongoing
• Be approachable
• Responsive
• Clear
• Objective
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Implementing IT Solutions for Disaster Management (SahanaCamp 1.2)

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  • Get people to think back to the morning – perhaps think of their work, and design a Information System
  • This will be done as an exercise in the afternoon – get people to write specifications for the information systems which they designed.
  • Implementing IT Solutions for Disaster Management (SahanaCamp 1.2)

    1. 1. Implementing IT Solutions for Disaster Management 3 November 2010, SahanaCamp Michael Howden michael@sahanafoundation.org
    2. 2. What are the Challenges in Implementing IT Solutions for Disaster Management?
    3. 3. Challenges • Uncertain and changing conditions. • Communication Gap: • NPOs/Government  IT Providers • Limited time and resources • Technology is Easy  Getting people to use it is hard!
    4. 4. Implementing Information Management Systems Think about: • Value • People • Locations • Activities • Inputs • Outputs • Existing Systems and Processes
    5. 5. Engaging “Users” • Find a Champion • Engage across the spectrum • Get commitment • Respect different priorities • Consider: – How will the software change the way they work? – How will the software create value for them?
    6. 6. Software Development Cycle Requirements Gathering Specifications Development Testing Training Support
    7. 7. Requirement Gathering • From whom? – Talk to the end users • Listen • Be curious! • ‘Real needs’ vs. ‘perceived needs’ • What are their problems? – Then look for the solutions
    8. 8. Specifications • Document History • Background Scenarios • User Stories • Non-Goals • Definitions • Users • Data Model • Flow Charts • Menus • Screens - Wireframes • Technologies • References http://www.joelonsoftware.com/articles/fog0000000036.html http://www.joelonsoftware.com/articles/fog0000000035.html
    9. 9. User Testing • Test Early, Test Often – 3-4 Users • Test with Anyone • Don’t be defensive! • Testing Triage – Long Hanging Fruit • Testing = Participation – But also has a cost www.sensible.com/secondedition
    10. 10. Training • Software or Processes? • Ceremonial • Interactive – Simulations – Participation • Collect feedback on software
    11. 11. Support • Needs to be ongoing • Be approachable • Responsive • Clear • Objective

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