This program

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This program

  1. 1. this program's conclusion, participants should be able to:<br />Describe exceptional customer service.<br />Identify the benefits of great customer service.<br />Recognize barriers to the delivery of outstanding customer service.<br />Adapt to specific customer behavior styles.<br />Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.<br />Learn techniques for dealing with angry or upset customers.<br />Develop a personal action plan to improve customer-service skills<br />: أهمية خدمة العملاء؟أخطاء خدمة العميل ؟طريقة للتعامل مع العملاء ؟تقنيات التعامل مع العملاء ؟طريقة تحديد شخصية العميل؟أهمية الاستماع الي العميل ؟طرق التعامل مع العملاء ذو الطباع الصعبة ؟الوصول إلي القمة في خدمة العملاء ؟سيجد المشاركون إجابة عن كل هذه الأسئلة وأكثر سوف تتدرب علي ما يتوقع العميل منك وكيفية تعامله بطريقة ودية<br />Happiness is staring you straight in the face<br />W arm welcome<br />H aving help<br />A ction not excuse<br />The absence of ques<br /> Making special offer<br />Apologetic staff<br />Knowing the details<br />Easy sales process<br />Staff who smile<br />Only hearing the truth <br />U ncluttered area<br />Respected staff<br />.<br />Caring staff<br />Useful and clear information<br />Staff who look at them<br />Taking full responsibility<br />Organized ,quiet place <br />Making them feel important<br />Efficient and attentive staff<br />Refreshments offered<br />Staff who listen<br />Hearing his name<br />A well managed desk<br />Prices uncompetitive<br />Paying immediate attention<br />Yes we would be happy to do that for you<br />Unhappiness is staring you straight in the face<br />Waiting , and waiting even longer<br />Having to struggle to be served<br />Action not being taken<br />Treating them like one crowd<br />Making bad impression<br />Always being ignored<br />Knowing they are being lied to <br />Errors of staff<br />Staff who don’t smile<br />Only hearing excuses<br />Unapologetic staff<br />Reason not given<br />Cold reception<br />Untidiness<br />Staff who don’t look at them<br />Trying to find some one to help<br />Overhearing staff gossiping<br />Made to feel unwelcome <br />Endless queues to stand in<br />Rude staff<br />Staff not listening<br />Uncaring staff<br />Not being called by name<br />Having difficulty to know the price<br />Absence of management<br />Paying a lot with no service<br />Prices competitive<br />Yelling over noisy <br />

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