Waiting lines

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  • 1. Objective :
  • 2. The number of servers working The amount of time it takes to serve each individual customer
  • 3. ARRIVAL SYSTEM (How customers arrive) QUEUE ( The nature of the waiting line or lines of customers) SERVICE FACILITY ( How customers progress through the service facility )
  • 4. Waiting Line System Operating Characteristics The probability that no customers (or units) are in the system The average number of customers in the lines The average number of customers in the lines The average time a customer spends in the waiting line The average time a customer spends in the system (waiting time plus time in the service facility) The probability that an arriving customer has to wait for service
  • 5. There are two main ways of organizing waiting lines: Single queues Disney queues
  • 6. 60 50 40 100% Diseny queus 30 Mostly Diseny queues 20 mostly single queues 10 100% single queues 0 chech-in Security Immigration
  • 7. Bag.delivery Airport & service providers Immigartion Indep 3rd party company security service provider itself chech-in Airport itself 0 20 40 60 80
  • 8. 90 80 70 60 50 40 30 20 10 0 Manually Automaticaly (Bluetooth) Automatically ( other technology)