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Agile NCR 2013 - Archana Joshi - maintaining agile equilibrium v4

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  • 1. Balance Score Card – Maintain “Agile Equilibrium”Archana JoshiSr. Manager, Wipro TechnologiesEmail: archana.p.joshi@gmail.comArchana.joshi@wipro.com
  • 2. User StoryAs an IT Head,I need to measure the performance of my groupso that I can understand how Agile methods are aligningwith my organizational goals 2
  • 3. Acceptance Criteria1. The framework should look at measuring the Knowledge , Skills and Abilities needed to ….. Build efficiencies to….. Effectively deliver services to….the client2. Periodic reporting should be enabled by the framework3. The framework should consist of leading and lagging performance indicators based on IT goals 3
  • 4. Fulfilling ATDD - 1Deliver Services To the client Customer Finance Value Internal Learning & Processes DevelopmentBuild Efficiencies Knowledge skills and abilities 4
  • 5. Tasks for BSC User Story# User Story Tasks1 Create the Strategy Map2 Understand what do you mean by performance3 Highlight the key initiatives4 Identify the targets5 Identify the 5 Ws – Why, What, Where, When, Who, How 5
  • 6. Strategy Map: Goal to Objectives Strategic Goal: Improve Project Performance Service value Finance delivered Customer Customer Value Intimacy and Satisfaction On Time Decrease in Internal Process Project Production Delivery Defect Learning and Enable Agile Development Transformation 6
  • 7. 1. Create the strategy map2. Now identify the different performance measures that you would track for each of the objective3. Fill in the 5W template 7
  • 8. Fulfilling ATDD-2: The 5 W’sTitle What to achieve (Target)When (Frequency) Who reviews Who CollectsWhy (Purpose) How (Initiative) Where (Source of Data) 8
  • 9. Match the following Velocity CSAT Customer FinanceDe-scoping Index ValueFeature Burn-up Agile Utilization Retrospective Index Internal Learning & Processes DevelopmentBuild Success Rate 9
  • 10. Sample Balance Score Card created with Agile Focus Strategy Strategic Performance Measures Initiatives Targets Map ObjectivesFinancial Service Value 1. Margin Contribution (Cost) • Measure IT contribution to Cost 1. 20%Compliance delivered 2. Earned Value/Release – Feature Burn-up • Enable operations to release value every month to 2. 1 release production / monthCustomer Customer 1. Customer Satisfaction –CSAT • Implement CSAT for end users of software 1. >6/qtrValue IntimacyInternal On Time 1. Velocity • Ensure operational measures are collected and 1. Team sp.Process Project Delivery 2. Avg Project Request Cycle Time - collated every sprint, by every sprint team. 2. #prr/days Requested • SM to help teams track during the release 3. #prr/days 3. Avg Project Request Cycle Time - 4. <10% Scheduled 4. Sprint & Release Burndown performance trend deviation Decrease 1. Defects in a sprint • Ensure consistent defect management 1. 0 P1,P2 Defect in 2. Test Coverage • Measure coverage every sprint 2. >90% Production 3. Production Defects • Measure running tested features 3. 0 P1, P2 4. Build Success Rate 4. >90% Increase % of 1. Story de-scoping index • IT and Business measure needed. Indication of 1. <10% agreed scope 2. User Story Volatility partnership. Ensure collection and review. 2. <5%Learning Enable Agile 1. Agile Utilization • Transformation team proactively working the 1. >15 QoQand Transformation 2. Retrospective index roadmap to work toward 100% (of goal) 2. > 80%Growth • Retrospective Actions to be tracked every sprint Enable People 1. Agile Academy Compliance • Define and formalize the Agile training program and 1. >80% & Culture participation opportunities and guidelines. Note: This is a sample representation 10
  • 11. Fulfilling ATDD-3 Performance Measures Leading / Lagging1. Margin Contribution (Cost) 1. Leading2. Earned Value/Release – Feature Burn-up 2. Lagging1. Customer Satisfaction –CSAT 1. Lagging Cause and Effect1. Velocity 1. Leading2. Avg Project Request Cycle Time - 2. Lagging Requested3. Avg Project Request Cycle Time - 3. Lagging Scheduled4. Sprint & Release Burndown performance 4. Leading With leading trend deviation indicators you1. Defects in a sprint 1. Leading2. Test Coverage 2. Leading should be able to3.4. Production Defects Build Success Rate 3. 4. Lagging Leading correlate how1. Story de-scoping index 1. Leading lagging2. User Story Volatility 2. Leading indicators will1. Increase Agile Utilization 1. Lagging shape up2. Retrospective index 2. Leading1. Increase Agile Academy Compliance 1. Leading 11
  • 12. Acceptance Criteria1. The framework should look at measuring the Knowledge , Skills and Abilities needed to ….. Build efficiencies to….. Effectively deliver services to….the client2. Periodic reporting should be enabled by the framework3. The framework should consist of leading and lagging performance indicators based on IT goals 12
  • 13. Always remember “Not everything that can be counted counts & Not everything that counts can be counted” Thank You Archana Joshi Sr. Manager, Wipro Technologies Email: archana.p.joshi@gmail.com Archana.joshi@wipro.com