Agile @ Intermedix
Lessons from deploying and using Agile in
an international organization
Introductions
Jack Donahue Mike McHale Chuck Lewin
Intermedix…Office Locations
By the numbers . . . What we do!
▪ 25
▪ 50
▪ 560
▪ 2,000
▪ 17,000
▪ 15 million
▪ 3 billion
▪ 29
Countries clients are in
S...
▪ Our products provide technology solutions for federal,
state, and local government agencies, healthcare
providers, and c...
Intermedix Products - EMS
Medical Dispatch 3 & 4, ComCAD,
WebEOC CAD, Herman & Mini-Herman.
Computer Aided Dispatch
Fleete...
Intermedix Products - EMSystems
EMResource HAvBED / Resource Status & Mgmt
EMTrack Multi-functional Tracking
Incident Comm...
▪ 175 Employees
▪ 10 in Kaunas, 6 starting coming weeks
▪ 30 in India
▪ Software Engineers, BI Engineers, DBAs,
Support Pe...
Agile @ Intermedix
▪ Driven by Software Engineering Division
▪ First, convince Software Engineering leadership
▪ Then, convince Product Manag...
▪ What we’re doing isn’t working
▪ So why Agile…
▪ Teams offer better throughput, knowledge sharing
▪ Delivered sooner and...
▪ Life-critical products
▪ Business-critical products
▪ Inward & outward facing products
Product Challenges
▪ Geographically distributed teams
▪ Time zone issues
▪ Language
Communication Challenges
▪ Acquisition culture
▪ Familiar with Waterfall process
▪ Estimates not as feasible
▪ Direct access to individual develope...
▪ Agile education
▪ Team-by-team approach
▪ Phased-in approach
▪ Standardization
Implementation
▪ Jira workflow
▪ Outlook calendar meetings
▪ Personal objectives
Compliance
▪ Market verticals
▪ Better deliverables, less rework, on-time delivery
▪ Less risk with teams
▪ Better visibility into pr...
Agile @ Intermedix: Lessons from deploying and using Agile in an international organization
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Agile @ Intermedix: Lessons from deploying and using Agile in an international organization

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  • How did we get this way?
  • Cover to show organizational significance.

    Also discuss environmental accomplishments.
  • Introduce Products. Stress we won’t go into detail on many or any just yet. Purpose is to get participants to realize size and diversity of offerings,
  • EMS – mention one or two
  • EMSystems – mention one or two
  • Agile @ Intermedix: Lessons from deploying and using Agile in an international organization

    1. 1. Agile @ Intermedix Lessons from deploying and using Agile in an international organization
    2. 2. Introductions Jack Donahue Mike McHale Chuck Lewin
    3. 3. Intermedix…Office Locations
    4. 4. By the numbers . . . What we do! ▪ 25 ▪ 50 ▪ 560 ▪ 2,000 ▪ 17,000 ▪ 15 million ▪ 3 billion ▪ 29 Countries clients are in States operating in Clients being served Team members Healthcare facilities Encounters $ Collected Offices Intermedix . . . By the numbers
    5. 5. ▪ Our products provide technology solutions for federal, state, and local government agencies, healthcare providers, and corporations. ▪ We are the primary participant in the front line of disasters. For example:  Hurricane Sandy  Aurora, Colorado movie theater shootings  Boston Bombings Intermedix Products - Introduction
    6. 6. Intermedix Products - EMS Medical Dispatch 3 & 4, ComCAD, WebEOC CAD, Herman & Mini-Herman. Computer Aided Dispatch Fleeteyes Web Monitor & Mobile Monitor Automatic Vehicle Location (AVL) Fleeteyes MDT Mobile Data Terminal TripTix ePCR, TripTix Web & EMStat Patient Care Reporting TripTix CDX & WebCUR Clinical Data Exchange TripTix CC Chair car/wheelchair van transport capture EMS IMX Billing Emergency Medical Services Revenue Cycle Management (EMS RCM) ERB IMX Billing & Legacy Emergency Response Revenue Cycle Management (ERB RCM) Termware FIB Fire Inspection Revenue Cycle Management (FIB RCM) Intermedix Business Intelligence System (IBIS) Business Objects data analytics
    7. 7. Intermedix Products - EMSystems EMResource HAvBED / Resource Status & Mgmt EMTrack Multi-functional Tracking Incident Command System NIMS & H-ICS Mgmt Inventory Management System Inventory Mgmt Health Alert Network / Alert Notification PHIN & Multi-modality alerting Responder Management System ESAR-VHP / Volunteer Mgmt WebEOC Professional / Boardsets / WebFUSION Crisis Information Management Mapper Professional Visual Common Operating Picture Community Management System Public / Private Coalitions Functional Needs Registry Functional Needs Mgmt Professional Services Custom & Configured Solutions
    8. 8. ▪ 175 Employees ▪ 10 in Kaunas, 6 starting coming weeks ▪ 30 in India ▪ Software Engineers, BI Engineers, DBAs, Support Personnel ▪ Product teams & Enterprise teams ▪ Java, .NET, PHP, Ruby, iOS, Android, more… Software Engineering Division
    9. 9. Agile @ Intermedix
    10. 10. ▪ Driven by Software Engineering Division ▪ First, convince Software Engineering leadership ▪ Then, convince Product Management, Operations and Client Services ▪ Corporate Champion The Pitch: Logistics
    11. 11. ▪ What we’re doing isn’t working ▪ So why Agile… ▪ Teams offer better throughput, knowledge sharing ▪ Delivered sooner and aligned with business need ▪ Jira and Confluence rollout ▪ UX introduction The Pitch: Our Argument
    12. 12. ▪ Life-critical products ▪ Business-critical products ▪ Inward & outward facing products Product Challenges
    13. 13. ▪ Geographically distributed teams ▪ Time zone issues ▪ Language Communication Challenges
    14. 14. ▪ Acquisition culture ▪ Familiar with Waterfall process ▪ Estimates not as feasible ▪ Direct access to individual developers ▪ Previous rollout failed People Challenges
    15. 15. ▪ Agile education ▪ Team-by-team approach ▪ Phased-in approach ▪ Standardization Implementation
    16. 16. ▪ Jira workflow ▪ Outlook calendar meetings ▪ Personal objectives Compliance
    17. 17. ▪ Market verticals ▪ Better deliverables, less rework, on-time delivery ▪ Less risk with teams ▪ Better visibility into process ▪ Better documentation ▪ Increased awareness of team activities ▪ Less developer stress Agile Wins

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