www.frost.com India Total e-Business

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www.frost.com India Total e-Business

  1. 1. India Total e-Business Applications Market
  2. 2. Agenda <ul><li>Scope of the Research </li></ul><ul><li>Project Deliverables </li></ul><ul><li>Revenue Forecast </li></ul><ul><li>Trends by Applications </li></ul><ul><li>Strategic Recommendations </li></ul>
  3. 3. Scope Of The Study <ul><li>Verticals </li></ul><ul><ul><li>Automotive </li></ul></ul><ul><ul><li>Banking, Finance & Insurance </li></ul></ul><ul><ul><li>FMCG & Retail </li></ul></ul><ul><ul><li>Government & Public Sector </li></ul></ul><ul><ul><li>Healthcare & Pharmaceuticals </li></ul></ul><ul><ul><li>ITES & IT companies </li></ul></ul><ul><ul><li>Telecom & Media </li></ul></ul><ul><ul><li>Transport & Logistics </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul><ul><li>Applications </li></ul><ul><ul><li>ERP </li></ul></ul><ul><ul><li>SCM </li></ul></ul><ul><ul><li>Business Intelligence </li></ul></ul><ul><ul><li>Enterprise Portals </li></ul></ul><ul><ul><li>E-Commerce </li></ul></ul><ul><ul><li>CRM </li></ul></ul><ul><ul><li>Collaborative Commerce </li></ul></ul>Most comprehensive study conducted in India on eBusiness 350 interviews; over 100 tables, figures and 200 charts
  4. 4. e-Business Taxonomy
  5. 5. Research Framework: Contextual Marketing <ul><li>Now </li></ul><ul><li>Who </li></ul><ul><li>Which </li></ul><ul><li>Where </li></ul><ul><li>How </li></ul><ul><li>Why </li></ul><ul><li>Future </li></ul><ul><li>Who </li></ul><ul><li>Which </li></ul><ul><li>Where </li></ul><ul><li>How </li></ul><ul><li>Why </li></ul>Time Application Penetration
  6. 6. Report Structure <ul><li>Market Forecasts: 2001 - 2008 </li></ul><ul><li>Revenue by verticals, by applications </li></ul><ul><li>Market Drivers, Restraints & Challenges </li></ul><ul><li>Trends by Verticals, Applications, Pricing </li></ul><ul><li>Competitive Analysis </li></ul><ul><li>Market Share Analysis </li></ul><ul><li>End User Analysis </li></ul><ul><ul><li>Purchase decision criteria, Top of mind recall, implementation issues, … </li></ul></ul><ul><li>Strategic Recommendations </li></ul><ul><li>Refer to TOC for more details… </li></ul>
  7. 7. Major Findings: Internet usage across hierarchies Total E-business Application Software Market: Internet Connection by Type of Employee (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>Businesses are offering internet connections to almost all employees and partners </li></ul><ul><li>Traditional businesses still restricted of internet connection </li></ul>
  8. 8. End user involvement in IT Purchase decisions Total E-business Application Software Market: End user involvement in IT purchase decision across verticals (India), 2001 <ul><li>People Issues bound to reduce with higher end user involvement of IT purchase decisions </li></ul><ul><li>Increasing involvement shows higher awareness </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  9. 9. Total Revenues (e-Business Applications) <ul><li>Need for streamlining business processes </li></ul><ul><li>Maturing information systems </li></ul><ul><li>Subjective nature of ROI </li></ul><ul><li>Low end user awareness </li></ul><ul><li>Slower business process automation </li></ul>MARKET RESTRAINTS MARKET DRIVERS 2001 : US$ 73.1 million 2008 : US$ 407.9 million Total E-business Applications Market: Revenue Forecast (India), 2001-2008 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  10. 10. eBusiness revenue contribution by Applications: 2001 <ul><li>Total E-business Applications Market: Percentage Contribution by Each Application, India (2001-2008) </li></ul><ul><li>ERP: Enterprise Resource Planning, SCM: Supply Chain Management, BI: Business Intelligence, EP: Enterprise Portal, </li></ul><ul><li>E-com: E-Commerce, CRM: Customer Relationship Management, Collab-com: Collaborative Commerce </li></ul><ul><li>ERP maturing, would contribute less in future </li></ul><ul><li>BI, SCM and CRM to gain higher foot hold </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  11. 11. ERP : Application Software Market Which solution do they prefer ? Total ERP Application Software Market: ERP Application preference by type of solution across verticals (India), 2001 Finance includes Accounts / Banking / Finance, Sales includes Sales / Marketing /Advertising Note: All figures are rounded; the base year is 2001. <ul><li>Solution suite shows higher preference </li></ul><ul><li>Specific business activities demands best-of-breed solution </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  12. 12. SCM: Future Opportunities Total SCM Application Software Market: Future Road map of enterprises without SCM application (India), 2001 <ul><li>SCM shows moderate demand </li></ul><ul><li>Most businesses adopting wait and watch strategy </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  13. 13. Enterprise Portals: Impact on Competitive Strategy Total EP Application Software Market: Impact on Competitive Strategy from EP Implementation across Automotive, Banking & Finance, Chemicals, FMCG, Government, Healthcare, and ITES Verticals (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>Banking and Chemical business find EP application competitive edge </li></ul>
  14. 14. Snapshot: CRM Return on Investment Total CRM Application Software Market: Return on Investment from CRM Implementation by Automotive, Banking & Finance, FMCG, Government, Healthcare, and I.T.E.S Verticals (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>Service industry gains the maximum </li></ul><ul><li>Banking and Healthcare have raised expectation bars </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  15. 15. Snapshot: eCommerce Application Satisfaction across verticals Total E-commerce Application Software Market: Satisfaction level for E-com application across Verticals (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>FMCG and ITES companies show highest satisfaction </li></ul><ul><li>eCommerce deployment despite dot com burst has shown high satisfaction </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  16. 16. Snapshot: Collaborative Commerce Total C-commerce Application Software Market: Penetration by Modules across Automotive, Banking and Finance, Chemicals, FMCG, Government, as well as Healthcare Verticals (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>Modular penetration has strong correlation with maturity and utility </li></ul>Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan
  17. 17. Collaborative Commerce- Who is occupying the top mind space? Total C-commerce Application Software Market: C-commerce Application Software Vendor Top-of-mind Recall (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>PTC, MatrixOne and EDS enjoy higher recall in C-commerce space </li></ul>
  18. 18. Market Share Analysis <ul><li>Oracle and Interact Commerce (Saleslogix) were clear leaders for 2001 CRM software market </li></ul>
  19. 19. Product Purchase Criteria Total E-business Application Software Market: Product Purchase Criteria (India), 2001 Note: All figures are rounded; the base year is 2001. Source: Frost & Sullivan <ul><li>Indian businesses rate product functionality as the most important criteria followed by strategic importance to business </li></ul>
  20. 20. Winning Strategies for Vendors… <ul><li>Benchmark processes and showcase quantifiable ROI </li></ul><ul><li>Experience and domain knowledge of systems integrators and consultants are key considerations for end users. </li></ul><ul><li>Provide attractive pricing options </li></ul><ul><li>Depict successful and relevant case-studies in similar or related industry </li></ul><ul><li>Speed of deployment is cited as another key evaluation criteria by end users </li></ul>
  21. 21. Take Home Points… <ul><li>The entry of MNCs particularly in sectors such as Insurance, Banking, and High-tech has compelled local companies to deploy eBusiness applications. </li></ul><ul><li>During the period 2002-05, SMEs would increasingly drive the growth of business applications such as ERP, CRM, and SCM. </li></ul><ul><li>Banking/finance and high-tech sector have made the best use of eBusiness applications in rolling out the e-strategies. </li></ul>
  22. 22. THANK YOU <ul><li>Research Queries: Alok Shende [email_address] </li></ul><ul><li>Sales Queries: Javin Bhinde jbhinde@ frost.com </li></ul><ul><li> Nidhi Oberoi [email_address] </li></ul><ul><li>Mobile: +91-98442 54368 Tel: 91-11-627 9774/627 7243 </li></ul>

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