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Top IT Issues in Higher Education

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  • 1. Top IT Issues in Higher Education Results from the 2005 EDUCAUSE Current Issues Survey
  • 2. 2005 Survey Measures
    • Which issues:
    • are most important for the institution’s strategic success?
    • have potential to become more significant in the coming year?
    • do senior IT leaders spend the most time on?
    • require the most human and/or financial resources?
  • 3. 2005 Survey Choices
    • Administrative/ERP/information systems
    • Advanced networking
    • Assessment/benchmarking
    • Business continuity/disaster recovery
    • Change management
    • Collaboration/partnerships
    • Converging technologies
    • Data administration
    • Digital library/digital content challenges
    • Digital records management
    • Distance education/virtual universities
    • E-learning/distributed teaching and learning
    • Electronic classrooms/technology buildings
    • Enterprise-level portals
    • Faculty development, support, and training for IT
    • Funding IT
    • Governance, organization, and leadership for IT
    • Infrastructure
    • Instructional/course management systems
    • Intellectual property and copyright management
    • Online customer services
    • Policy development and legislative compliance
    • Remote access
    • Research support
    • Security and identity management
    • Staffing/HR management/training
    • Strategic planning for IT
    • Student computing
    • Support services/service delivery models
    • Web systems and services
    • Other
  • 4. Findings in This Presentation
    • Top Five Trends 2000–2005
    • 2005 Survey Results and Comparison with 2004
    • 2005 Survey Results—Demographic Detail
  • 5. Top Five Trends 2000–2005
  • 6. Survey Measures Recap
    • Which issues:
    • are most important for the institution’s strategic success?
    • have potential to become more significant in the coming year?
    • do senior IT leaders spend the most time on?
    • require the most human and/or financial resources?
    • The vertical lines between issues show their relative aggregate importance to IT leaders.
  • 7. Critical for Institution’s Strategic Success 2000–2005 Security & Identity Mgmt Year Relative Importance 2005 Funding IT Security& Identity Mgmt; Admin/ERP Systems Strategic Planning Infrastructure Mgmt 2003 Funding IT Admin/ERP Systems Infrastructure Mgmt Faculty Dev, Support & Training Security & Identity Mgmt; 2002 Admin/ERP Systems Funding IT Faculty Dev, Support & Training Strategic Planning 2001 Admin/ERP Systems Funding IT Faculty Dev, Support & Training IT Staffing/HR Mgmt Distance Education 2000 Funding IT Faculty Dev, Support & Training Distance Education E-Learning Environments Admin/ERP Systems 2004 Funding IT Admin/ERP Systems Security & Identity Mgmt Strategic Planning Faculty Dev, Support & Training
  • 8. Potential to Become More Significant 2000–2005 Year Relative Importance Security & Identity Mgmt 2005 Strategic Planning Enterprise-level Portals Admin/ERP Systems Funding IT Security & Identity Mgmt 2004 Enterprise-level Portals Strategic Planning; Admin/ERP Systems Security & Identity Mgmt Funding IT 2003 Faculty Dev, Support & Training Enterprise-level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2002 Online Student Services Enterprise-level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2001 E-learning Environments Ubiquitous Computing/ Universal Access; Emerging Network Technologies; Distance Education 2000 E-Commerce Funding IT Advanced Networking; Emerging Network Technologies E-learning Environments Distance Education
  • 9. What Senior IT Leaders Spend Most Time On 2000–2005 Year Relative Importance 2005 Governance, Organization & Leadership Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT Governance, Organization & Leadership 2004 Infrastructure Mgmt Admin/ERP Systems Strategic Planning; Funding IT 2003 Infrastructure Mgmt Security & Identity Mgmt; Admin/ERP Systems Strategic Planning Funding IT 2002 Change Mgmt IT Staffing/HR Mgmt Funding IT Admin/ERP Systems Strategic Planning; 2000 Governance, Organization & Leadership Funding IT; Support Services Strategic Planning IT Staffing/HR Mgmt 2001 Support Services Funding IT IT Staffing/HR Mgmt Admin/ERP Systems Strategic Planning
  • 10. Expenditure of Most Human/Financial Resources 2000–2005 Year Relative Importance 2001 IT Staffing/HR Mgmt Support Services Desktop Computing Mgmt Infrastructure Mgmt Admin/ERP Systems 2002 E-learning Environments Support Services Desktop Computing Mgmt Infrastructure Mgmt Admin/ERP Systems 2003 E-learning Environments Support Services Web Systems & Services Infrastructure Mgmt Admin/ERP Systems 2004 E-learning Environments Support Services Security & Identity Mgmt Infrastructure Mgmt Admin/ERP Systems 2000 Advanced Networking Infrastructure Mgmt Desktop Computing Mgmt Support Services; Admin/ERP Systems 2005 Support Services Student Computing; E-learning Environments; Security & Identity Mgmt; Admin/ERP Systems Infrastructure Mgmt
  • 11. 2005 Survey Results and Comparison with 2004 Survey response rate: 36% (603) of 1,653 institutions
  • 12. 2005 Survey Choices Recap
    • Administrative/ERP/information systems
    • Advanced networking
    • Assessment/benchmarking
    • Business continuity/disaster recovery
    • Change management
    • Collaboration/partnerships
    • Converging technologies
    • Data administration
    • Digital library/digital content challenges
    • Digital records management
    • Distance education/virtual universities
    • E-learning/distributed teaching and learning
    • Electronic classrooms/technology buildings
    • Enterprise-level portals
    • Faculty development, support, and training for IT
    • Funding IT
    • Governance, organization, and leadership for IT
    • Infrastructure
    • Instructional/course management systems
    • Intellectual property and copyright management
    • Online customer services
    • Policy development and legislative compliance
    • Remote access
    • Research support
    • Security and identity management
    • Staffing/HR management/training
    • Strategic planning for IT
    • Student computing
    • Support services/service delivery models
    • Web systems and services
    • Other
  • 13. Critical for Institution’s Strategic Success
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Infrastructure
    • Strategic planning for IT
    • Faculty development, support, and training
    • E-learning/distributed teaching and learning
    • Governance, organization, and leadership for IT
    • Enterprise-level portals
    • Web systems and services
  • 14. Potential to Become More Significant
    • Security and identity management
    • Funding IT
    • Administrative/ERP/information systems
    • Enterprise-level portals
    • Strategic planning for IT
    • Faculty development, support, and training for IT
    • Infrastructure
    • Business continuity/disaster recovery
    • E-learning/distributed teaching and learning
    • Web systems and services
  • 15. What Senior IT Leaders Spend Most Time On
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Change management
    • Staffing/HR management/training
    • Support services/service delivery models
    • Policy development and legislative compliance
  • 16. Expenditure of Most Human and/or Financial Resources
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Support services/service delivery models
    • Electronic classrooms/technology buildings
    • Student computing
    • Web systems and services
    • Instructional/course management systems
    • Advanced networking
    • Funding IT
  • 17. Critical for Institution’s Strategic Success
    • Funding IT
    • Administrative/ERP/information systems
    • Security and identity management
    • Strategic planning for IT
    • Faculty development, support, and training
    • Infrastructure
    • E-learning/distributed teaching and learning
    • (tie) Enterprise-level portals; Web systems and services
    • (tie) Business continuity/disaster recovery; governance, organization, and leadership for IT
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Infrastructure
    • Faculty development, support, and training
    • E-learning/distributed teaching and learning
    • Governance, organization, and leadership for IT
    • Enterprise-level portals
    • Web systems and services
    2004 2005
  • 18. Potential to Become More Significant
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Enterprise-level portals
    • Faculty development, support, and training for IT
    • Business continuity/disaster recovery
    • Infrastructure
    • (tie) Support services/service delivery models; Web systems and services
    • Security and identity management
    • Funding IT
    • Administrative/ERP/information systems
    • Enterprise-level portals
    • Strategic planning for IT
    • Faculty development, support, and training for IT
    • Infrastructure
    • Business continuity/disaster recovery
    • E-learning/distributed teaching and learning
    • Web systems and services
    2004 2005
  • 19. Most Time-Consuming for Senior IT Leaders
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Governance, organization, and leadership for IT
    • Infrastructure
    • Security and identity management
    • Change management
    • Staffing/HR management/training
    • (tie) Policy development and legislative compliance; support services/service delivery models
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Change management
    • Staffing/HR management/training
    • Support services/service delivery models
    • Policy development and legislative compliance
    2004 2005
  • 20. Expenditure of Most Human and/or Financial Resources
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Support services/service delivery models
    • Electronic classrooms/technology buildings
    • Student computing
    • Web systems and services
    • Instructional/course management systems
    • Funding IT
    • Staffing/HR management/training
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Electronic classrooms/technology buildings
    • Support services/service delivery models
    • Student computing
    • Web systems and services
    • Instructional/course management systems
    • Advanced networking
    • Funding IT
    2004 2005
  • 21. 2005 Survey Results Demographic Detail
  • 22. Demographic Groups Included
    • Governance
      • Public
      • Private
    • Carnegie classification
      • Doctoral/research : doctoral/research universities intensive + doctoral/research universities extensive
      • Master’s : master’s colleges and universities + master’s colleges and universities II
      • Baccalaureate : baccalaureate colleges–liberal arts + baccalaureate colleges–general + baccalaureate/associate’s colleges
      • Associate’s colleges : community and other two-year colleges
      • International : non-U.S. institutions
    • Enrollment size
      • Small (fewer than 2,000)
      • Medium (2,000 to 7,999)
      • Medium-large (8,000 to 17,999)
      • Large (18,000+)
  • 23. Issues Critical for Institution’s Strategic Success
  • 24. Critical for Institution’s Strategic Success —Small Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Faculty development, support, and training for IT
    • Security and identity management
    • Strategic planning for IT
    • Infrastructure
    • (tie) E-learning/distributed teaching and learning; Web systems and services
    • Electronic classrooms/technology buildings
    • (tie) Instructional/course management systems; enterprise-level portals
  • 25. Critical for Institution’s Strategic Success —Medium Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Faculty development, support, and training for IT
    • Infrastructure
    • E-learning/distributed teaching and learning
    • Web systems and services
    • Enterprise-level portals
    • (tie) Business continuity/disaster recovery; electronic classrooms/ technology buildings; governance, organization, and leadership for IT; support services/service delivery models
  • 26. Critical for Institution’s Strategic Success —Medium-Large Institutions
    • (tie) Funding IT; security and identity management
    • Administrative/ERP/information systems
    • Enterprise-level portals
    • Strategic planning for IT
    • Governance, organization, and leadership for IT
    • E-learning/distributed teaching and learning
    • Infrastructure
    • Web systems and services
    • (tie) Business continuity/disaster recovery; support services/service delivery models
  • 27. Critical for Institution’s Strategic Success —Large Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Infrastructure
    • (tie) Governance, organization, and leadership for IT; strategic planning for IT
    • E-learning/distributed teaching and learning
    • Business continuity/disaster recovery
    • Instructional/course management systems
    • Advanced networking
  • 28. Critical for Institution’s Strategic Success —Private Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Security and identity management
    • Faculty development, support, and training for IT
    • Strategic planning for IT
    • Infrastructure
    • Web systems and services
    • Enterprise-level portals
    • E-learning/distributed teaching and learning
    • (tie) Business continuity/disaster recovery; electronic classrooms/technology buildings
  • 29. Critical for Institution’s Strategic Success —Public Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Infrastructure
    • E-learning/distributed teaching and learning
    • Faculty development, support, and training for IT
    • Governance, organization, and leadership for IT
    • Enterprise-level portals
    • Electronic classrooms/technology buildings
  • 30. Critical for Institution’s Strategic Success —Associate’s Institutions
    • Administrative/ERP/information systems
    • Security and identity management
    • (tie) Funding IT; enterprise-level portals
    • Strategic planning for IT
    • Infrastructure
    • Faculty development, support, and training for IT
    • Web systems and services
    • Online customer services
    • (tie) Converging technologies; e-learning/distributed teaching and learning
  • 31. Critical for Institution’s Strategic Success —Baccalaureate Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Faculty development, support, and training for IT
    • Strategic planning for IT
    • Infrastructure
    • Electronic classrooms/technology buildings
    • Support services/service delivery models
    • (tie) Business continuity/disaster recovery; e-learning/distributed teaching and learning; enterprise-level portals; staffing/HR management/training; Web systems and services
  • 32. Critical for Institution’s Strategic Success —Master’s Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Faculty development, support, and training for IT
    • Infrastructure
    • Strategic planning for IT
    • E-learning/distributed teaching and learning
    • Enterprise-level portals
    • Web systems and services
    • (tie) Business continuity/disaster recovery; online customer services
  • 33. Critical for Institution’s Strategic Success —Doctoral/Research Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Infrastructure
    • Governance, organization, and leadership for IT
    • (tie) E-learning/distributed teaching and learning; instructional/course management systems
    • (tie) Faculty development, support, and training for IT; research support
  • 34. Critical for Institution’s Strategic Success —International Institutions
    • Security and identity management
    • Funding IT
    • Governance, organization, and leadership for IT
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • E-learning/distributed teaching and learning
    • Infrastructure
    • Change management
    • Business continuity/disaster recovery
    • Support services/service delivery models
  • 35. Issues with Potential to Become More Significant
  • 36. Potential to Become More Significant —Small Institutions
    • Funding IT
    • Security and identity management
    • Strategic planning for IT
    • Faculty development, support, and training for IT
    • Administrative/ERP/information systems
    • (tie) Infrastructure; enterprise-level portals
    • Instructional/course management systems
    • (tie) Support services/service delivery models; Web systems and services
  • 37. Potential to Become More Significant —Medium Institutions
    • Security and identity management
    • Funding IT
    • (tie) Administrative/ERP/information systems; enterprise-level portals
    • Strategic planning for IT
    • Faculty development, support, and training for IT
    • Business continuity/disaster recovery
    • (tie) Assessment/benchmarking; infrastructure
    • Converging technologies
  • 38. Potential to Become More Significant —Medium-Large Institutions
    • Security and identity management
    • Funding IT
    • Administrative/ERP/information systems
    • Enterprise-level portals
    • Infrastructure
    • Web systems and services
    • Strategic planning for IT
    • (tie) Business continuity/disaster recovery; converging technologies
    • Governance, organization, and leadership for IT
  • 39. Potential to Become More Significant —Large Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • (tie) Business continuity/disaster recovery; strategic planning for IT
    • (tie) Governance, organization, and leadership for IT; research support
    • Assessment/benchmarking
    • (tie) Infrastructure; staffing/HR management/training
  • 40. Potential to Become More Significant —Private Institutions
    • Security and identity management
    • Funding IT
    • Enterprise-level portals
    • (tie) Administrative/ERP/information systems; faculty development, support, and training for IT
    • Strategic planning for IT
    • Web systems and services
    • Business continuity/disaster recovery
    • Infrastructure
    • Instructional/course management systems
  • 41. Potential to Become More Significant —Public Institutions
    • Funding IT
    • Security and identity management
    • Administrative/ERP/information systems
    • Enterprise-level portals
    • Strategic planning for IT
    • Infrastructure
    • Faculty development, support, and training for IT
    • (tie) Assessment/benchmarking; converging technologies
    • Support services/service delivery models
  • 42. Potential to Become More Significant —Associate’s Institutions
    • Funding IT
    • (tie) Administrative/ERP/information systems; security and identity management
    • Enterprise-level portals
    • (tie) Strategic planning for IT; support services/service delivery models
    • Faculty development, support, and training for IT
    • Infrastructure
    • (tie) Business continuity/disaster recovery; online customer services; staffing/HR management/training; Web systems and services
  • 43. Potential to Become More Significant —Baccalaureate Institutions
    • Security and identity management
    • Funding IT
    • Enterprise-level portals
    • (tie) Administrative/ERP/information systems; strategic planning for IT
    • Faculty development, support, and training for IT
    • Infrastructure
    • (tie) Instructional/course management systems; support services/service delivery models
    • Business continuity/disaster recovery
  • 44. Potential to Become More Significant —Master’s Institutions
    • Security and identity management
    • Funding IT
    • Enterprise-level portals
    • Administrative/ERP/information systems
    • Faculty development, support, and training for IT
    • Assessment/benchmarking
    • Converging technologies
    • E-learning/distributed teaching and learning
    • (tie) Infrastructure; instructional/course management systems; strategic planning for IT
  • 45. Potential to Become More Significant —Doctoral/Research Institutions
    • Security and identity management
    • Funding IT
    • Administrative/ERP/information systems
    • (tie) Infrastructure; research support
    • Business continuity/disaster recovery
    • Strategic planning for IT
    • Enterprise-level portals
    • Web systems and services
    • (tie) Advanced networking; governance, organization, and leadership for IT
  • 46. Potential to Become More Significant —International Institutions
    • Funding IT
    • Security and identity management
    • E-learning/distributed teaching and learning
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Governance, organization, and leadership for IT
    • Business continuity/disaster recovery
    • Enterprise-level portals
    • Change management
    • Converging technologies
  • 47. What Senior IT Leaders Spend Most Time On
  • 48. What Senior IT Leaders Spend Most Time On —Small Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Change management
    • (tie) Security and identity management; staffing/HR management/training
    • Support services/service delivery models
    • Faculty development, support, and training for IT
  • 49. What Senior IT Leaders Spend Most Time On —Medium Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Change management
    • Support services/service delivery models
    • Staffing/HR management/training
    • Policy development and legislative compliance
  • 50. What Senior IT Leaders Spend Most Time On —Medium-Large Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Policy development and legislative compliance
    • (tie) Infrastructure; staffing/HR management/training
    • (tie) Change management; support services/ service delivery models
  • 51. What Senior IT Leaders Spend Most Time On —Large Institutions
    • Funding IT
    • Governance, organization, and leadership for IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Security and identity management
    • Infrastructure
    • (tie) Change management; collaboration/partnerships
    • Policy development and legislative compliance
    • Staffing/HR management/training
  • 52. What Senior IT Leaders Spend Most Time On —Private Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Change management
    • Support services/service delivery models
    • Staffing/HR management/training
    • Electronic classrooms/technology buildings
  • 53. What Senior IT Leaders Spend Most Time On —Public Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Governance, organization, and leadership for IT
    • (tie) Infrastructure; security and identity management
    • Change management
    • Staffing/HR management/training
    • Support services/service delivery models
    • Policy development and legislative compliance
  • 54. What Senior IT Leaders Spend Most Time On —Associate’s Institutions
    • Administrative/ERP/information systems
    • Strategic planning for IT
    • Infrastructure
    • Funding IT
    • (tie) Change management; governance, organization, and leadership for IT
    • Staffing/HR management/training
    • Security and identity management
    • (tie) Policy development and legislative compliance; support services/service delivery models
  • 55. What Senior IT Leaders Spend Most Time On —Baccalaureate Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Governance, organization, and leadership for IT
    • Security and identity management
    • Staffing/HR management/training
    • Support services/service delivery models
    • Change management
    • (tie) Electronic classrooms/technology buildings; faculty development, support, and training for
  • 56. What Senior IT Leaders Spend Most Time On —Master’s Institutions
    • Funding IT
    • Strategic planning for IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Governance, organization, and leadership for IT
    • Support services/service delivery models
    • Change management
    • Staffing/HR management/training
    • Policy development and legislative compliance
  • 57. What Senior IT Leaders Spend Most Time On —Doctoral/Research Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Security and identity management
    • Strategic planning for IT
    • Infrastructure
    • Governance, organization, and leadership for IT
    • (tie) Collaboration/partnerships; support services/service delivery models
    • Change management
    • Policy development and legislative compliance
  • 58. What Senior IT Leaders Spend Most Time On —International Institutions
    • Governance, organization, and leadership for IT
    • Strategic planning for IT
    • Funding IT
    • (tie) Administrative/ERP/information systems; change management
    • Infrastructure
    • Security and identity management
    • Staffing/HR management/training
    • (tie) Policy development and legislative compliance; support services/service delivery models
  • 59. Issues Requiring Expenditure of Most Human and/or Financial Resources
  • 60. Expenditure of Most Human and/or Financial Resources —Small Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Student computing
    • Security and identity management
    • Web systems and services
    • Support services/service delivery models
    • Electronic classrooms/technology buildings
    • Instructional/course management systems
    • Faculty development, support, and training for IT
    • Funding IT
  • 61. Expenditure of Most Human and/or Financial Resources —Medium Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings
    • Security and identity management
    • Student computing
    • (tie) Support services/service delivery models; Web systems and services
    • Instructional/course management systems
    • Faculty development, support, and training for IT
    • Funding IT
  • 62. Expenditure of Most Human and/or Financial Resources — Medium-Large Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Support services/service delivery models
    • Instructional/course management systems
    • Web systems and services
    • Electronic classrooms/technology buildings
    • Advanced networking
    • Enterprise-level portals
    • Student computing
  • 63. Expenditure of Most Human and/or Financial Resources —Large Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Instructional/course management systems
    • (tie) Advanced networking; e-learning/distributed teaching and learning
    • Data administration
    • Web systems and services
    • Support services/service delivery models
    • (tie) Staffing/HR management/training; student computing
  • 64. Expenditure of Most Human and/or Financial Resources —Private Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Web systems and services
    • Electronic classrooms/technology buildings
    • Support services/service delivery models
    • Instructional/course management systems
    • Student computing
    • Faculty development, support, and training for IT
    • Funding IT
  • 65. Expenditure of Most Human and/or Financial Resources —Public Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Electronic classrooms/technology buildings
    • (tie) Student computing; support services/service delivery models
    • (tie) Web systems and services; instructional/course management systems
    • Advanced networking
    • E-learning/distributed teaching and learning
  • 66. Expenditure of Most Human and/or Financial Resources —Associate’s Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Student computing
    • Electronic classrooms/technology buildings
    • Support services/service delivery models
    • (tie) Instructional/course management systems; Web systems and services
    • Staffing/HR management/training
    • (tie) Distance education; security and identity management
  • 67. Expenditure of Most Human and/or Financial Resources —Baccalaureate Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • (tie) Electronic classrooms/technology buildings; support services/service delivery models
    • Student computing
    • Web systems and services
    • Faculty development, support, and training for IT
    • Instructional/course management systems
    • Data administration
  • 68. Expenditure of Most Human and/or Financial Resources —Master’s Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings
    • Security and identity management
    • Student computing
    • Web systems and services
    • Instructional/course management systems
    • Support services/service delivery models
    • Faculty development, support, and training
    • (tie) Online customer services; enterprise-level portals
  • 69. Expenditure of Most Human and/or Financial Resources —Doctoral/Research Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security and identity management
    • Instructional/course management systems
    • Advanced networking
    • Enterprise-level portals
    • Support services/service delivery models
    • Web systems and services
    • (tie) Data administration; electronic classrooms/technology buildings
  • 70. Expenditure of Most Human and/or Financial Resources —International Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Student computing
    • Web systems and services
    • (tie) E-learning/distributed teaching and learning; support services/ service delivery models
    • Security and identity management
    • Advanced networking
    • Staffing/HR management/training
    • (tie) Digital library/digital content challenges; electronic classrooms/technology buildings
  • 71. Helpful Resources
  • 72. Helpful Resources at EDUCAUSE
    • Full results and analysis of 2005 Current Issues Survey
      • www.educause.edu/eq
    • Current issues resources —links to helpful online resources for this year’s top issues
      • www.educause.edu/issues
    • Core Data Service —comparison data on campus IT environments and practices
      • www.educause.edu/coredata
    • Resource Center —multimedia collection of online resources on all of higher education IT
      • www.educause.edu/resources
  • 73. Helpful Resources at EDUCAUSE
    • EDUCAUSE Center for Applied Research —high quality research on top higher education IT issues
      • www.educause.edu/ecar
    • National Learning Infrastructure Initiative —teaching and learning programs and resources
      • www.educause.edu/nlii
    • [email_address] —advanced networking and policy resources
      • www.educause.edu/net@edu
    • Security Resources —news, effective practices, discussion groups, meetings, and more
      • www.educause.edu/security