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  • 1. Top IT Issues in Higher Education Results from the 2007 EDUCAUSE Current Issues Survey
  • 2. Findings in This Presentation
    • Top-Five Trends 2002–2007
    • 2007 Survey Results and Comparison with 2006
    • Other Measures of 2006–2007 IT Issues and Trends
    • 2007 Survey Results—Demographic Detail
  • 3. Survey Measures
    • Which issues:
    • are most important to resolve for institutions’ strategic success?
    • have potential to become much more significant in the coming year?
    • do senior IT leaders spend the most time on?
    • require the most human and/or financial resources?
  • 4. Survey Choices*
    • Administrative/ERP/information systems
    • Advanced networking
    • Assessment/benchmarking
    • Change management
    • Collaboration/partnerships
    • Commercial/external online services (new choice in 2007)
    • Course/learning management systems
    • Data administration
    • Digital library/digital content challenges
    • Digital records management
    • Disaster recovery/business continuity
    • E-learning/distributed teaching and learning (incorporating “Distance Education/Virtual Universities” in 2007)
    • Electronic classrooms/technology buildings/commons facilities
    • Emerging technologies
    • End-to-end service assurance
    • E-portfolio development and management
    • Faculty development, support, and training
    • Funding IT
    • Governance, organization, and leadership
    • Identity/access management (split from “Security and Identity Management” in 2007)
    • Infrastructure
    • Intellectual property and copyright management
    • Legislative compliance and policy development
    • Outsourcing
    • Portals
    • Research Support
    • Security (split from “Security and identity Management” in 2007)
    • Staffing/HR management/training
    • Strategic planning
    • Student computing
    • Support services/service delivery models
    • Web systems and services
    • Other
    *For an expanded table of the 2007 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2007IssuesResources>.
  • 5. 2007 Survey Results and Comparison with 2006 Survey response rate: 33 percent (591) of 1,785 institutions
  • 6. Critical for Institutions’ Strategic Success
    • 1. Funding IT
    • 2. Security
    • 3. Administrative/ERP/information systems
    • 4. Identity/access management
    • 5. Disaster recovery/business continuity
    • 6. Faculty development, support, and training
    • 7. Infrastructure
    • 8. Strategic planning
    • 9. Course/learning management systems
    • 10. Governance, organization, and leadership
  • 7. Potential to Become More Significant
    • 1. Security
    • 2. Identity/access management
    • 3. Funding IT
    • 4. Disaster recovery/business continuity
    • 5. Administrative/ERP/information systems
    • 6. Faculty development, support, and training
    • 7. Course/learning management systems
    • 8. Infrastructure
    • 9. Portals
    • 10. Web systems and services
  • 8. What Senior IT Leaders Spend Most Time On
    • 1. Funding IT
    • 2. Administrative/ERP/information systems
    • 3. Strategic planning
    • 4. Governance, organization, and leadership
    • 5. Security
    • 6. Staffing/HR management/training
    • 7. Infrastructure
    • 8. Disaster recovery/business continuity
    • 9. Identity/access management
    • 10. Electronic classrooms/technology buildings/ commons facilities (tie) Support services/service delivery models (tie)
  • 9. Expenditure of Most Human and/or Financial Resources
    • 1. Administrative/ERP/information systems
    • 2. Infrastructure
    • 3. Electronic classrooms/technology buildings/ commons facilities
    • 4. Security
    • 5. Course/learning management systems
    • 6. Support services/service delivery models
    • 7. Staffing/HR management/training
    • 8. Web systems and services
    • 9. Student computing
    • 10. E-learning/distributed teaching and learning
  • 10. Critical for Institutions’ Strategic Success
    • Security and identity management
    • Funding IT
    • Administrative/ERP/information systems
    • Disaster recovery/business continuity
    • Faculty development, support, and training
    • Infrastructure
    • Strategic planning
    • Governance, organization, and leadership
    • E-learning/distributed teaching and learning
    • Web systems and services
    • Funding IT
    • Security
    • Administrative/ERP/information systems
    • Identity/access management
    • Disaster recovery/business continuity
    • Faculty development, support, and training
    • Infrastructure
    • Strategic planning
    • Course/learning management systems
    • Governance, organization, and leadership
    2006 2007
  • 11. Potential to Become More Significant
    • Security and identity management
    • Funding IT
    • Disaster recovery/business continuity
    • Administrative/ERP/ information systems
    • Portals
    • Infrastructure
    • Faculty development, support, and training (tie) Governance, organization, and leadership (tie)
    • E-learning/distributed teaching and learning
    • Emerging technologies (tie) Portfolio development and management (tie)
    • Security
    • Identity/access management
    • Funding IT
    • Disaster recovery/business continuity
    • Administrative/ERP/ information systems
    • Faculty development, support, and training
    • Course/learning management systems
    • Infrastructure
    • Portals
    • Web systems and services
    2006 2007
  • 12. Most Time-Consuming for Senior IT Leaders
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning
    • Governance, organization, and leadership
    • Security and identity management
    • Infrastructure
    • Staffing/HR management/ training
    • Change management
    • Disaster recovery/business continuity (tie) Support services/service delivery models (tie)
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning
    • Governance, organization, and leadership
    • Security
    • Staffing/HR management/training
    • Infrastructure
    • Disaster recovery/business continuity
    • Identity/access management
    • Electronic classrooms/ technology buildings/ commons facilities (tie) Support services/service delivery models (tie)
    2006 2007
  • 13. Expenditure of Most Human and/or Financial Resources
    • Administrative/ERP/information systems
    • Infrastructure
    • Support services/service delivery models
    • Security and identity management
    • Electronic classrooms/ technology buildings models
    • Web systems and services
    • Student computing
    • Instructional/course management systems
    • Staffing/HR management/ training
    • Funding IT
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/ technology buildings/ commons facilities
    • Security
    • Course/learning management systems
    • Support services/service delivery models
    • Staffing/HR management/ training
    • Web systems and services
    • Student computing
    • E-learning/distributed teaching and learning
    2006 2007
  • 14. Other 2006–2007 Measures of IT Issues and Trends
  • 15. Campus Computing Project Top-Five Concerns
    • Assuring network and data security
    • Facilitating instructional integration of IT
    • Upgrading/replacing ERP systems
    • Providing user support
    • Financing the replacement of hardware and software
    • www.campuscomputing.net
  • 16. Campus Technology Best-Practice Categories
    • Smart classrooms
    • Connectivity
    • Administrative IT
    • www.campus-technology.com
  • 17. Chronicle of Higher Education IT-Intensive Factors in 2015
    • Collaboration and consolidation among colleges and IT vendors
    • Rising competition from for-profit colleges
    • Increasing collaboration between two- and four-year colleges
    • Increasing government regulation of campus computing environments
    • Increasing identity theft, online stalking, and cyberterrorism
    • Increasing willful disruption of campus networks
    • New teaching and learning technologies addressing different learning styles
    • Making the CIO a cabinet-level appointment
    • Increasing planning for disaster recovery
    • Increasing impact of cellular technologies
    • www.chronicle.com
  • 18. CIO Insight IT Survey: Most Important Perceived Trends
    • Strategy
      • Process improvement becomes a top priority
      • Web site are made more engaging
      • Customer service is further refined
      • Business data is put to work
    • Management
      • IT organizations keep growing
      • Managers struggle to find business-savvy technologists
      • Outsourcing growth slows
      • IT leaders struggle to demonstrate ROI
    • Security and Risk
      • Security threats and incidents increase
      • Security morphs into risk management
      • Compliance spurs process improvement
    • Technology
      • New architectures are developed
      • Enterprise applications become less appealing
      • IT reluctantly embraces Web 2.0
      • IT professionals feel increasing dissatisfaction with vendors
    www.cioinsight.com/article2/0,1540,2060865,00.asp
  • 19. CIO Magazine “State of the CIO” Survey: CIO Archetypes and Associated Skills
    • Turnaround CIOs
      • Assess business needs in chaotic situations
      • Identify inefficiencies
      • Prioritize
      • Influence and motivate change in others
      • Shake up/clean house where and when needed
    • Operational CIOs
      • Manage and execute projects effectively
      • Deliver desired results on time and on budget
      • Understand business processes
      • Communicate well with stakeholders
      • Negotiate effectively
      • Achieve high level of user acceptance
    • Business leader CIOs
      • Have interpersonal skills
      • Understand business processes
      • Cultivate tactical ability
      • Align IT and business goals
      • Collaborate
      • Control costs
    • Innovative CIO
      • Envision and create new IT solutions
      • Drive new business products/services
      • Think strategically
      • Communicate persuasively
      • Take calculated risks
      • www.cio.com
  • 20. Coalition for Networked Information 2006–2007 Program Plan
    • Institutional content resources and repositories
    • Institutional and disciplinary implications of e-research
    • Digital preservation
    • Learning spaces: services and environments for today’s users
    • Risk management implications of digital content
    • Open archives initiative: object reuse and exchange program
    • Institutional infrastructure to support research
    • Authentication, authorization, and access management
    www.cni.org/projects
  • 21. Computerworld Top CIO Obstacles
    • Skills and staffing shortages
    • Insufficient backing from management
    • Insufficient budgets
    • Business-IT alignment issues
    • Pace of technological change
    • Lack of business understanding inside IT
    • Lack of technology understanding outside IT
    • www.computerworld.com
  • 22. Council of Australian University Directors of IT Top-Ten Issues for 2006
    • Business continuity/disaster recovery
    • Identity management: authentication, authorization, access
    • Funding/resourcing
    • Workforce planning: recruitment, training, succession, retention, change management
    • Security
    • Governance
    • Service management: support and delivery—availability, capacity, change management
    • Information management: storage, archiving, records management
    • Legacy systems: administration—student management/ERP
    • Strategic planning
    • www.caudit.edu.au/member_notices/index.html#tentopissues
  • 23. EDUCAUSE Center for Applied Research Recent Research Studies
    • IT help desk management
    • IT engagement in research in medical schools and colleges
    • IT readiness for business continuity
    • Multi-institutional collaborative efforts to develop and deliver technology services
    • Student technology use and skills
    • www.educause.edu/ecar
  • 24. EDUCAUSE Core Data Service Rising Practices
    • Centralized IT support staff
    • Ratio of IT budgets to FTE students
    • Outsourcing of IT services
    • Bandwidth tracking
    • Campus security risk assessments
    • Use of voice over IP and video over IP
    • Student computer ownership
    • Campus wireless deployment
    • Completed ERP implementations
    • Completed portal implementations
    • www.educause.edu/coredata
  • 25. SLOAN Consortium Making the Grade: Online Education in the United States, 2006
    • Nearly 3.2 million students were taking at least one online course during the fall 2005 term, a substantial increase over the 2.3 million reported the previous year.
    • The number of new online students (over 800,000) is more than twice the number added in any previous year.
    • Online students, like the overall student body, are overwhelmingly undergraduates.
    • Over 96 percent of the very largest institutions (more than 15,000 total enrollments) have some online offerings, which is more than double the rate observed for the smallest institutions.
    • In 2003, 57 percent of academic leaders rated learning outcomes in online education as the same or superior to those in face-to-face education; that number is now 62 percent, a small but noteworthy increase.
    • www.sloan-c.org
  • 26. New Media Consortium 2007 Horizon Report: Six Emerging Learning Technologies
    • User-created content
    • Social networking
    • Mobile phones
    • Virtual worlds
    • New scholarship and emerging forms of publication
    • Massively multiplayer educational gaming
    • www.nmc.org
  • 27. Top-Five Trends 2002–2007
  • 28. Survey Measures Recap
    • Which issues:
    • are most important to resolve for institutions’ strategic success?
    • have potential to become more significant in the coming year?
    • do senior IT leaders spend the most time on?
    • require the most human and/or financial resources?
    • The vertical lines on the following charts between issues show their relative aggregate importance to IT leaders.
  • 29. Critical for Institutions’ Strategic Success Year Relative Importance of Issue (Z score) 2006 2005 Funding IT Security & Identity Mgmt Admin/ERP Systems Strategic Planning Infrastructure Mgmt 2003 Funding IT Admin/ERP Systems Infrastructure Mgmt Faculty Dev, Support, & Training Security & Identity Mgmt 2002 Admin/ERP Systems Funding IT Faculty Dev, Support, & Training Strategic Planning Security & Identity Mgmt 2004 Funding IT Admin/ERP Systems Security & Identity Mgmt Strategic Planning Faculty Dev, Support, & Training Funding IT Security & Identity Mgmt Admin/ERP Systems Faculty Dev, Support, & Training Disaster Recovery 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt
  • 30. Potential to Become More Significant Year Relative Importance of Issue (Z score) 2005 Strategic Planning Enterprise-Level Portals Admin/ERP Systems Funding IT Security & Identity Mgmt 2004 Enterprise-level Portals Strategic Planning Admin/ERP Systems Security & Identity Mgmt Funding IT 2003 Faculty Dev, Support, & Training Enterprise-level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2002 Online Student Services Enterprise-Level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2006 Security & Identity Mgmt Funding IT Disaster Recovery Admin/ERP Systems Enterprise-level Portals 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt
  • 31. CIO Spending Most Time Addressing Relative Importance of Issue (Z score) Year 2005 Governance, Organization, & Leadership Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT Governance, Organization, & Leadership 2004 Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT 2003 Infrastructure Mgmt Security & Identity Mgmt Admin/ERP Systems Strategic Planning Funding IT 2002 Change Mgmt IT Staffing/HR Mgmt Funding IT Admin/ERP Systems Strategic Planning 2006 Funding IT Admin/ERP Systems Strategic Planning Governance, Organization, & Leadership Security & Identity Mgmt 2007 Funding IT Security Admin/ERP Systems Governance, Organization, & Leadership Strategic Planning
  • 32. Spending Most Human and/or Financial Resources Year Relative Importance of Issue (Z score) 2002 E-Learning Environments Support Services Desktop Computing Mgmt Infrastructure Mgmt Admin/ERP Systems 2003 E-Learning Environments Support Services Web Systems & Services Infrastructure Mgmt Admin/ERP Systems 2004 E-Learning Environments Support Services Security & Identity Mgmt Infrastructure Mgmt Admin/ERP Systems 2005 Support Services Student Computing E-learning Environments Security & Identity Mgmt Admin/ERP Systems Infrastructure Mgmt 2006 E-Learning Environments Security & Identity Mgmt Support Services Infrastructure Mgmt Admin/ERP Systems Course/Learning Mgmt 2007 Security Admin/ERP Systems Electronic Classrooms Infrastructure Mgmt
  • 33. 2007 Survey Results Demographic Detail
  • 34. Demographic Groups Included
    • Governance
      • Public
      • Private
    • Carnegie classification
      • Doctoral/research : doctoral/research universities intensive + doctoral/research universities extensive
      • Master’s : master’s colleges and universities + master’s colleges and universities II
      • Baccalaureate : baccalaureate colleges–liberal arts + baccalaureate colleges–general + baccalaureate/associate’s colleges
      • Associate’s colleges : community and other two-year colleges
      • International : non-U.S. institutions
    • Enrollment size
      • Small (fewer than 2,000)
      • Medium (2,000 to 7,999)
      • Medium-large (8,000 to 17,999)
      • Large (18,000+)
  • 35. Issues Critical for Institutions’ Strategic Success
  • 36. Critical for Institutions’ Strategic Success —Small Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Security
    • Faculty development, support, and training
    • Disaster recovery/business continuity
    • Identity/access management (tie) Course/learning management systems (tie)
    • Infrastructure
    • Strategic planning
    • Web systems and services
  • 37. Critical for Institutions’ Strategic Success —Medium Institutions
    • Funding IT
    • Security
    • Administrative/ERP/information systems
    • Disaster recovery/business continuity
    • Faculty development, support, and training
    • Identity/access management
    • Infrastructure
    • E-learning/distributed teaching and learning
    • Course/learning management systems (tie) Electronic classrooms/technology buildings/ commons facilities (tie) Strategic planning (tie)
  • 38. Critical for Institutions’ Strategic Success —Medium-Large Institutions
    • Security
    • Funding IT
    • Identity/access management
    • Administrative/ERP/information systems
    • Governance, organization, and leadership
    • Disaster recovery/business continuity
    • Electronic classrooms/technology buildings/ commons facilities
    • Course/learning management systems (tie) Portals (tie)
    • Faculty development, support, and training
  • 39. Critical for Institutions’ Strategic Success —Large Institutions
    • Funding IT
    • Identity/access management
    • Administrative/ERP/information systems (tie) Security (tie)
    • Governance, organization, and leadership
    • Infrastructure (tie) Research support (tie)
    • Strategic planning
    • Disaster recovery/business continuity
    • Advanced networking
  • 40. Critical for Institutions’ Strategic Success —Private Institutions
    • Funding IT
    • Security
    • Administrative/ERP/information systems
    • Faculty development, support, and training
    • Disaster recovery/business continuity
    • Identity/access management
    • Infrastructure (tie) Strategic planning (tie)
    • Course/learning management systems
    • Web systems and services
  • 41. Critical for Institutions’ Strategic Success —Public Institutions
    • Funding IT
    • Security
    • Administrative/ERP/information systems
    • Identity/access management
    • Disaster recovery/business continuity
    • Infrastructure
    • E-learning/distributed teaching and learning (tie) Governance, organization, and leadership (tie)
    • Strategic planning
    • Faculty development, support, and training
  • 42. Critical for Institutions’ Strategic Success —Associate’s Institutions
    • Security
    • Funding IT
    • Administrative/ERP/information systems
    • Identity/access management
    • E-learning/distributed teaching and learning
    • Disaster recovery/business continuity
    • Infrastructure
    • Faculty development, support, and training
    • Staffing/HR management/training
    • Course/learning management systems (tie) Portals (tie)
  • 43. Critical for Institutions’ Strategic Success —Baccalaureate Institutions
    • Funding IT
    • Security
    • Faculty development, support, and training
    • Administrative/ERP/information systems
    • Disaster recovery/business continuity
    • Infrastructure
    • Strategic planning
    • Course/learning management systems
    • Web systems and services
    • Identity/access management
  • 44. Critical for Institutions’ Strategic Success —Master’s Institutions
    • Funding IT
    • Security
    • Administrative/ERP/information systems
    • Disaster recovery/business continuity
    • Faculty development, support, and training
    • Identity/access management
    • E-learning/distributed teaching and learning (tie) Strategic planning (tie)
    • Electronic classrooms/technology buildings/ commons facilities
    • Infrastructure (tie) Portals (tie) Web systems and services (tie)
  • 45. Critical for Institutions’ Strategic Success —Doctoral/Research Institutions
    • Funding IT (tie) Security (tie)
    • Identity/access management
    • Administrative/ERP/information systems
    • Governance, organization, and leadership (tie) Research support (tie)
    • Infrastructure
    • Disaster recovery/business continuity
    • Faculty development, support, and training (tie) Strategic planning (tie)
  • 46. Critical for Institutions’ Strategic Success —International Institutions
    • Administrative/ERP/information systems
    • Governance, organization, and leadership
    • Identity/access management
    • Funding IT
    • Course/learning management systems
    • Disaster recovery/business continuity (tie) Security (tie)
    • Infrastructure (tie) Strategic planning (tie)
    • Portals
  • 47. Issues with Potential to Become More Significant
  • 48. Potential to Become More Significant —Small Institutions
    • Disaster recovery/business continuity
    • Funding IT
    • Security
    • Faculty development, support, and training
    • Course/learning management systems (tie) Identity/access management (tie)
    • Electronic classrooms/technology buildings/ commons facilities
    • Portals
    • Administrative/ERP/information systems
    • E-portfolio development and management (tie) Infrastructure (tie) Web systems and services (tie)
  • 49. Potential to Become More Significant —Medium Institutions
    • Security
    • Identity/access management
    • Funding IT
    • Disaster recovery/business continuity
    • Administrative/ERP/information systems
    • Emerging technologies
    • Faculty development, support, and training
    • Assessment/benchmarking (tie) Portals (tie)
    • Course/learning management systems
  • 50. Potential to Become More Significant —Medium-Large Institutions
    • Security
    • Identity/access management
    • Funding IT
    • Disaster recovery/business continuity
    • Governance, organization, and leadership
    • Assessment/benchmarking
    • Change management (tie) Faculty development, support, and training (tie) Legislative compliance and policy development (tie)
    • Administrative/ERP/information systems (tie) Advanced networking (tie)
    • Research support
  • 51. Potential to Become More Significant —Large Institutions
    • Security
    • Disaster recovery/business continuity
    • Funding IT (tie) Identity/access management (tie)
    • Research support
    • Administrative/ERP/information systems
    • Advanced networking (tie) Infrastructure (tie)
    • Electronic classrooms/technology buildings/ commons facilities (tie) Governance, organization, and leadership (tie) Staffing/HR management/training (tie)
  • 52. Potential to Become More Significant —Private Institutions
    • Security
    • Funding IT
    • Identity/access management
    • Disaster recovery/business continuity
    • Faculty development, support, and training
    • Administrative/ERP/information systems (tie) Course/learning management systems (tie)
    • E-portfolio development and management
    • Web systems and services
    • Strategic planning
  • 53. Potential to Become More Significant —Public Institutions
    • Security
    • Identity/access management
    • Disaster recovery/business continuity
    • Funding IT
    • Administrative/ERP/information systems
    • Infrastructure
    • E-learning/distributed teaching and learning (tie) Governance, organization, and leadership (tie)
    • Portals
    • Emerging technologies
  • 54. Potential to Become More Significant —Associate’s Institutions
    • Security
    • Identity/access management
    • Disaster recovery/business continuity
    • Administrative/ERP/information systems
    • Funding IT
    • Emerging technologies (tie) Portals (tie)
    • E-learning/distributed teaching and learning
    • Faculty development, support, and training (tie) Infrastructure (tie)
  • 55. Potential to Become More Significant —Baccalaureate Institutions
    • Funding IT
    • Disaster recovery/business continuity (tie) Identity/access management (tie)
    • Security
    • Faculty development, support, and training
    • Course/learning management systems (tie) Portals (tie)
    • Electronic classrooms/technology buildings/ commons facilities
    • Administrative/ERP/information systems (tie) Assessment/benchmarking (tie)
  • 56. Potential to Become More Significant —Master’s Institutions
    • Security
    • Identity/access management
    • Disaster recovery/business continuity
    • Funding IT
    • Administrative/ERP/information systems
    • E-portfolio development and management
    • Legislative compliance and policy development (tie) Web systems and services (tie)
    • Assessment/benchmarking (tie) Emerging technologies (tie)
  • 57. Potential to Become More Significant —Doctoral/Research Institutions
    • Security
    • Identity/access management
    • Funding IT
    • Disaster recovery/business continuity (tie) Research support (tie)
    • Governance, organization, and leadership
    • Administrative/ERP/information systems (tie) Advanced networking (tie)
    • Infrastructure
    • Digital records management (tie) Faculty development, support, and training (tie)
  • 58. Potential to Become More Significant —International Institutions
    • Identity/access management
    • Funding IT
    • Administrative/ERP/information systems
    • Governance, organization, and leadership
    • Disaster recovery/business continuity
    • Change management (tie) Staffing/HR management/training (tie)
    • Electronic classrooms/technology buildings/ commons facilities (tie) Portals (tie) Security (tie)
  • 59. What Senior IT Leaders Spend Most Time On
  • 60. What Senior IT Leaders Spend Most Time On —Small Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning
    • Infrastructure
    • Governance, organization, and leadership
    • Disaster recovery/business continuity (tie) Security (tie)
    • Staffing/HR management/training
    • Electronic classrooms/technology buildings/ commons facilities (tie) Faculty development, support, and training (tie)
  • 61. What Senior IT Leaders Spend Most Time On —Medium Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning
    • Security
    • Governance, organization, and leadership
    • Staffing/HR management/training
    • Infrastructure
    • Change management
    • Disaster recovery/business continuity
    • Web systems and services
  • 62. What Senior IT Leaders Spend Most Time On —Medium-Large Institutions
    • Governance, organization, and leadership
    • Funding IT
    • Strategic planning
    • Administrative/ERP/information systems
    • Security
    • Change management
    • Staffing/HR management/training
    • Infrastructure
    • Identity/access management
    • Emerging technologies
  • 63. What Senior IT Leaders Spend Most Time On —Large Institutions
    • Funding IT
    • Governance, organization, and leadership
    • Administrative/ERP/information systems (tie) Strategic planning (tie)
    • Research support (tie) Security (tie)
    • Change management
    • Identity/access management
    • Collaboration/partnerships (tie) Infrastructure (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie)
  • 64. What Senior IT Leaders Spend Most Time On —Private Institutions
    • Funding IT
    • Administrative/ERP/information systems
    • Strategic planning
    • Security
    • Governance, organization, and leadership
    • Staffing/HR management/training
    • Infrastructure
    • Disaster recovery/business continuity
    • Web systems and services
    • Change management
  • 65. What Senior IT Leaders Spend Most Time On —Public Institutions
    • Funding IT
    • Governance, organization, and leadership
    • Administrative/ERP/information systems
    • Strategic planning
    • Security
    • Staffing/HR management/training
    • Infrastructure
    • Change management
    • Disaster recovery/business continuity (tie) Identity/access management (tie)
  • 66. What Senior IT Leaders Spend Most Time On —Associate’s Institutions
    • Security
    • Identity/access management
    • Disaster recovery/business continuity
    • Administrative/ERP/information systems
    • Funding IT
    • Emerging technologies (tie) Portals (tie)
    • E-learning/distributed teaching and learning
    • Faculty development, support, and training (tie) Infrastructure (tie)
  • 67. What Senior IT Leaders Spend Most Time On —Baccalaureate Institutions
    • Funding IT
    • Disaster recovery/business continuity (tie) Identity/access management (tie)
    • Security
    • Faculty development, support, and training
    • Course/learning management systems (tie) Portals (tie)
    • Electronic classrooms/technology buildings/ commons facilities
    • Administrative/ERP/information systems (tie) Assessment/benchmarking (tie)
  • 68. What Senior IT Leaders Spend Most Time On —Master’s Institutions
    • Security
    • Identity/access management
    • Disaster recovery/business continuity
    • Funding IT
    • Administrative/ERP/information systems
    • E-portfolio development and management
    • Legislative compliance and policy development (tie) Web systems and services (tie)
    • Assessment/benchmarking (tie) Emerging technologies (tie)
  • 69. What Senior IT Leaders Spend Most Time On —Doctoral/Research Institutions
    • Security
    • Identity/access management
    • Funding IT
    • Disaster recovery/business continuity (tie) Research support (tie)
    • Governance, organization, and leadership
    • Administrative/ERP/information systems (tie) Advanced networking (tie)
    • Infrastructure
    • Digital records management (tie) Faculty development, support, and training (tie)
  • 70. What Senior IT Leaders Spend Most Time On —International Institutions
    • Identity/access management
    • Funding IT
    • Administrative/ERP/information systems
    • Governance, organization, and leadership
    • Disaster recovery/business continuity
    • Change management (tie) Staffing/HR management/training (tie)
    • Electronic classrooms/technology buildings/ commons facilities (tie) Portals (tie) Security (tie)
  • 71. Issues Requiring Expenditure of Most Human and/or Financial Resources
  • 72. Expenditure of Most Human and/or Financial Resources —Small Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities (tie) Support services/service delivery models (tie)
    • Security (tie) Student computing (tie)
    • Data administration (tie) Faculty development, support, and training (tie)
    • Course/learning management systems (tie) Funding IT (tie) Staffing/HR management/training (tie)
  • 73. Expenditure of Most Human and/or Financial Resources —Medium Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities
    • Course/learning management systems
    • Security
    • Support services/service delivery models
    • Staffing/HR management/training (tie) Web systems and services (tie)
    • Data administration
    • Student computing
  • 74. Expenditure of Most Human and/or Financial Resources —Medium-Large Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Course/learning management systems (tie) Electronic classrooms/technology buildings/ commons facilities (tie)
    • Security
    • E-learning/distributed teaching and learning
    • Support services/service delivery models
    • Identity/access management (tie) Student computing (tie)
    • Portals (tie) Staffing/HR management/training (tie)
  • 75. Expenditure of Most Human and/or Financial Resources —Large Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security
    • Advanced networking
    • Course/learning management systems
    • Electronic classrooms/technology buildings/commons facilities
    • Identity/access management
    • Web systems and services
    • Data administration (tie) E-learning/distributed teaching and learning (tie) Staffing/HR management/training (tie)
  • 76. Expenditure of Most Human and/or Financial Resources —Private Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities
    • Security (tie) Support services/service delivery models (tie)
    • Web systems and services
    • Course/learning management systems
    • Staffing/HR management/training
    • Data administration
    • Student computing
  • 77. Expenditure of Most Human and/or Financial Resources —Public Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities
    • Course/learning management systems
    • Security
    • Support services/service delivery models
    • E-learning/distributed teaching and learning
    • Staffing/HR management/training
    • Student computing
    • Data administration (tie) Funding IT (tie)
  • 78. Expenditure of Most Human and/or Financial Resources —Associate’s Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • E-learning/distributed teaching and learning (tie) Electronic classrooms/technology buildings/ commons facilities (tie)
    • Support services/service delivery models
    • Staffing/HR management/training
    • Course/learning management systems (tie) Security (tie)
    • Data administration (tie) Funding IT (tie)
  • 79. Expenditure of Most Human and/or Financial Resources —Baccalaureate Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities
    • Support services/service delivery models
    • Faculty development, support, and training
    • Staffing/HR management/training
    • Student computing
    • Web systems and services
    • Course/learning management systems (tie) Data administration (tie) Security (tie)
  • 80. Expenditure of Most Human and/or Financial Resources —Master’s Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Electronic classrooms/technology buildings/ commons facilities
    • Course/learning management systems
    • Security
    • Support services/service delivery models
    • Web systems and services
    • Staffing/HR management/training
    • Data administration
    • E-learning/distributed teaching and learning
  • 81. Expenditure of Most Human and/or Financial Resources— Doctoral/Research Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Security
    • Advanced networking
    • Course/learning management systems
    • Electronic classrooms/technology buildings/ commons facilities (tie) Identity/access management (tie)
    • E-learning/distributed teaching and learning
    • Student computing
    • Web systems and services
  • 82. Expenditure of Most Human and/or Financial Resources —International Institutions
    • Administrative/ERP/information systems
    • Infrastructure
    • Support services/service delivery models
    • Course/learning management systems
    • Electronic classrooms/technology buildings/ commons facilities
    • Web systems and services
    • Portals (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie)
  • 83. Helpful Resources
  • 84. Helpful Resources at EDUCAUSE
    • 2007 Current Issues Survey —full results and analysis
      • www.educause.edu/eq
    • Current Issues Resources —links to helpful online resources for this year’s top issues
      • www.educause.edu/issues
    • Core Data Service —comparison data on campus IT environments and practices
      • www.educause.edu/coredata
    • Resource Center —multimedia collection of online resources on all of higher education IT
      • www.educause.edu/resources
  • 85. Helpful Resources at EDUCAUSE
    • EDUCAUSE Center for Applied Research (ECAR) —high-quality research on top higher education IT issues
      • www.educause.edu/ecar
    • EDUCAUSE Learning Initiative (ELI) —teaching and learning programs and resources
      • www.educause.edu/eli
    • [email_address] —advanced networking and policy resources
      • www.educause.edu/net@edu
    • Security Task Force —news, effective practices, discussion groups, meetings, and more
      • www.educause.edu/security

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