RIGHTFAX 9.0 OVERVIEW Enterprise Fax and e-Document Delivery ...
Upcoming SlideShare
Loading in...5
×
 

RIGHTFAX 9.0 OVERVIEW Enterprise Fax and e-Document Delivery ...

on

  • 2,017 views

 

Statistics

Views

Total Views
2,017
Views on SlideShare
2,015
Embed Views
2

Actions

Likes
1
Downloads
60
Comments
0

1 Embed 2

http://www.slideshare.net 2

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • This is the Cover for your presentation, to be displayed while attendees are settling in.
  • Let me first introduce Captaris. We are a well-established publicly traded company that was founded in 1982 as Applied Voice Technology. We have approximately 325 employees and a global network of over 1,000 resellers. We partner with many of the industry leaders including Oracle, SAP, Microsoft, and IBM. This is important to you because many of you are working with these companies already. How many of you run Microsoft Exchange today? Captaris product solutions integrate with the solutions that you already have installed today. We also have more than 80,000 customer installations worldwide. Again, why is this important to you? It is important because we know how to service customers. We are not a start-up, but instead a well-grounded experienced team that will work to achieve comprehensive solutions.
  • Proof point for first bullet: Captaris is transcending and integrating the numerous application silos that form BID to deliver customer value.
  • Tell a story for one of the clients to set the stage for understanding what we do 3 stories – one enterprise fax/e-document delivery, one business process automation and one content and information delivery
  • RightFax – RightFax brand a bit deceiving – it is much more robust than this. 25% WW market share – 40% enterprise segment Esker (8%), Topcall, Omtool (5%) and Biscom are largest competitors (worldwide) Three fundamental components of RightFax – Enterprise software, behind the firewall (security important) – Network FAX is experiencing modest growth of 2-5% - we believe due to consolidation we believe we will grow beyond this by taking market share as a leader Production – input/output engine/capability. Production fax growing at 10%. Access and integration via Oracle, IBM (marketing offerings – selling a connector – pull through revenue), Xerox (we are Xerox’s 2 nd largest s/w partner), Siebel, etc. Used as a connector. FileNet – reseller – both fax and data inflow/outflow engine. Technology play. 45K RF installations in 93 of fortune 100 companies. – Our strategy is to use existing base and extend. Teamplate .NET streamlines business processes and improves productivity by automating communication and information flow internally within business teams and externally with customers and suppliers. Teamplate enhances a company’s existing investment in infrastructure and applications while providing a rapid and significant return on investment.
  • RightFax brings it all together for an enterprise wide e-document delivery solution. RightFax provides integrations with leading software and hardware providers such as Microsoft, Lotus, SAP, Oracle, Xerox and Hewlett Packard.
  • Here is what some of our customers have said about us . . .
  • RightFax leverages your existing infrastructure. We can extend the value of your business systems by providing fully integrated e-document delivery. 1. RightFax accepts data from a variety of applications.
  • 2. Data Recognition If it can be printed, RightFax can recognize it. B. Specific email integrations provide faxing directly from groupware applications such as Exchange or Lotus Notes. C. Applications that generate a data stream can be sent to the RightFax server.
  • Reference the RightFax Family of Products Brochure
  • Supports HIPAA, Sarbanes-Oxley and Graham Leach Blihey and other compliancy efforts

RIGHTFAX 9.0 OVERVIEW Enterprise Fax and e-Document Delivery ... RIGHTFAX 9.0 OVERVIEW Enterprise Fax and e-Document Delivery ... Presentation Transcript

  •  
  • RIGHTFAX 9.0 OVERVIEW Enterprise Fax and e-Document Delivery Servers
  • Agenda
    • Captaris Overview
    • Partner Introduction
    • Fax Server Advantages and Benefits
    • RightFax Product Line Overview
    • Q&A
  • Captaris at a Glance
    • Leading provider of Business Information Delivery solutions
    • Financially secure, 22 year track record
      • Public company: NASDAQ: CAPA
      • $80+ million annual revenue
      • $95+ million cash balance and no debt
    • More than 80,000 systems installed worldwide
      • Three million business users in 93 of the Fortune 100
    • Over 1,000 Reseller Channel Partners with distribution in 44 countries
    • Strategic alliances with industry leading partners
      • IBM Lotus, Hewlett Packard, Microsoft, Oracle, Xerox, SAP, Siebel
  • Expanding Addressable Marketplace Sources: Davidson Consulting, Ovum, Future, Gartner Group Business Information Delivery
    • Data Capture
    • Document Archival & Retrieval
    • Records Management
    • Document Output Management
    • Business Process Management
    • CRM / ERP integrations
    • Vertical niche applications
    • Outsourced Services (Transaction-based messaging)
    Business Process Workflow Fax e-Document Delivery
    • For Key Verticals
    • Banking
    • Government
    • Healthcare
    • Manufacturing
    • Insurance
    • Legal
  • Captaris Vision and Mission
    • To become the leading provider of Business Information Delivery solutions by helping companies process and automate their information flow:
      • From any application or any input
      • In any format
      • Through any process
      • To any delivery channel
  • The Captaris Business Information Delivery Solution
    • Captaris enables organizations to automate information flow and businesses processes independent of source data, format, or channel
    • The solution can be comprehensive or componentized based on customer need set (fax server, open information delivery, workflow/process automation)
    BUSINESS INFORMATION FROM ANY INPUT APPLICATIONS ARCHIVAL CRM DESKTOP DOCUMENT MANAGEMENT EMAIL ERP FAX FORMS HOST IMAGING LEGACY SYSTEMS BUSINESS INFORMATION TO ANY DELIVERY CHANNEL BUSINESS APPLICATIONS EMAIL FAX INTERNET PRINT & COPY WIRELESS
  • Captaris Customers Worldwide
  • A Sampling of Captaris Strategic Partners
  • Captaris Product Strategy for 2004 and Beyond
    • From point products to product line:
      • Enabling solutions across enterprises at any scale
      • Leveraging a common architecture
      • Extensible by partners, customers and strategic developments
    RightFax e-Docs Interchange Information Exchange Teamplate BPA - BPM Information Automation Human Workflow Work Flow Wizard Prod Fax
  • Captaris Solutions
    • Business Process Management Applications
    • Automates & Streamlines Business Processes
    • Microsoft .NET Integration
    • Enterprise Fax & e-Document Delivery Solutions
    • World-wide Market Leader
    • Integrations with Leading Software Solutions
    • First Enterprise Content Integration and Information Delivery Solution
    • Built on Microsoft .NET architecture
    • Backed by Captaris technical expertise and global network
  • Who is _______? Insert your logo here
  • Channel Partner Slide(s)
  • WHY USE AN ENTERPRISE FAX SERVER?
    • “ If a 25 person organization manually faxes 30 two-page documents daily, it’s squandering 1,000 man hours a year.
    • That equates to one employee spending six months each year printing documents and feeding fax machines.”
    • Maury Kauffman Fax Industry Analyst The Kauffman Group
  • Fax is the Cornerstone of Business Communications
    • 5 Billion faxes are sent annually
    • “ Over 90% of US companies are fax-enabled, as fax remains an important channel for critical business communications.” Source: Peter Davidson, Davidson Consulting, 2003
    • “ Fax is going to remain a major form of document distribution at least until 2020…” Source: Worldwide Computer-Based Market Analysis and Forecast, 2000-2005, IDC
  • Traditional Document Delivery Drawbacks
    • Mail/post/express delivery
      • Slow, error prone, costly delays
      • Expensive
      • Open to tampering and loss
      • Security, compliance and privacy issues
    • Email is not always the correct delivery channel
      • Not all recipients can receive it
      • Not legally binding in all countries
      • If it goes down, what is your alternative?
      • Security, compliance and privacy issues
    • EDI/E-commerce
      • Expensive to implement
      • Alienates those partners or vendors who do not have EDI
  • Why Are Enterprise Fax Servers So Important?
    • Proven, reliable technology
      • T.30 standard, robust, time-tested
    • Secure — tamper-resistant images
    • Legally binding documents
    • Universally accessible and accepted
    • Cost-effective, with a proven ROI, low TCO
    • Convenient and easy to use
      • Use existing infrastructure—email, desktop, ERP, CRM, multifunction devices etc.
    • Low cost, high impact
    • Users and recipients still want fax!
  • Impact of Enterprise Fax
    • Direct costs
      • Fax machines, toner, paper
      • Phone lines, long distance
    • Indirect costs
      • Productivity improvements
      • Faster turnaround time for service
        • Order processing
        • Customer response
      • Faster business cycles
    • Avoided costs
      • Legal/liability
      • Proof of receipt, audit trail
      • Privacy, regulatory
  • What is a Fax Server? Application similar to email servers which allow users, applications and devices to send and receive faxes without a walk to the fax machine.
  •  
  •  
  •  
  • Advantages of a Fax Server
    • For the Organization
      • Cost savings/Fast ROI
      • Improved productivity
      • Streamlined processes
      • Shortened business cycle
      • Extends existing systems
    • For the User
      • No waiting in line at the fax machine
      • Saves time
      • Convenient and easy to use
      • Confirmation and audit trail
    • For Administrators
      • Easy to deploy and manage
      • Reliable and easy to control
      • Enhanced security
      • Eliminates fax machines and phone lines
      • Integrates with network system and applications
    • For Customers and Suppliers
      • Improved customer service
      • Faster response times
      • Reliable
      • Universal access
  • The RightFax Advantage
    • Global market leader
    • Enterprise scalability
    • Proven reliability
    • Simple to use and manage
    • Innovative forward-looking technology
    • Industry expertise
    • Integrations and partnerships
  • RightFax Means Savings NUMBER OF PAGES FAXED 100 200 300 500 1000 Mail cost per page $1.03 $1.03 $1.03 $1.03 $1.03 COST IF MAILED $103 $206 $309 $515 $1030 RightFax cost per page* .10 .10 .10 .10 .10 COST IF FAXED $10 $20 $30 $50 $100 MONTHLY SAVINGS $1,860 $3,720 $5,580 $9300 $18,600 *Based on averages of intrastate and interstate phone rates at various time during the day
  • RightFax Improves Productivity and Efficiency
    • Quick and easy to deploy, use and manage
    • Integrates inbound and outbound faxing with desktop and email applications
    • Automates document delivery from back-office applications
    • Eliminates the need to wait in line to fax documents
    • Frees up resources for more strategic activities
  • RightFax Gives Control and Reliability
    • #1 Reason customers buy RightFax?
      • 24 X 7 reliability
    • Robust fax engine
    • Scalable and modular
    • Single point of administration
    • Microsoft 2003 Standard and Enterprise Server certified
    • Microsoft SQL Server 2003 database
    • Microsoft Active Directory support
  • RightFax Leverages Your Infrastructure
    • Integrates seamlessly into your existing environment
      • Integrations with leading email, ERP, CRM, host, legacy applications, multifunction devices and more
      • Multiple integration touch points including various APIs, connectors, FCL, embedded codes, XML
    • Streamlines business practices without changing the way you do business
    • Partnerships and integrations with Microsoft Exchange, IBM Lotus Notes, SAP, Oracle, FileNet, Siebel, Xerox, Canon, HP and more
  • RightFax Future Proofs Your Investments
    • Proven leading edge technology
    • Integration with leading hardware and software products
    • Financially secure, 20+ year track record
    • Strong training, support and implementation services
  • RightFax Improves Customer Service
    • “… each of our approximately 300 employees fax our vendors nearly 20 pages worth of purchase orders and sales reports daily — a total of 6,000 pages per day. These vendors…want this important and confidential information to get to them quickly and without security concerns.”
  • RightFax Improves Efficiency
    • “ RightFax offers flexibility in its use. Incorporation into other environments returns efficiency gains for every business unit.” —Russ Perdomo, Vice President of Network Faxing
  • RightFax Supports Compliance
    • “ We needed a fax solution that would fit within current regulatory compliance for capturing correspondence and client information and keeping it in an organized, secured manner." — John Parchman, Manager of Workflow Engineering
  • RightFax Integrates into Your Business Processes
    • “… Our business relies on our ability to communicate, and we rely on RightFax.”
  • RIGHTFAX 9.0 OVERVIEW
  • Captaris RightFax is the proven market leader in enterprise fax and e-document delivery solutions that achieve significant cost reduction by integrating and automating business information. RightFax seamlessly integrates with desktop, email, CRM, ERP, imaging, document management and other business applications to efficiently and securely send and receive virtually any document from any application via fax, email, print devices or the Internet.
  • RightFax Product Line Overview
    • Enterprise fax
      • Windows 2000/2003-based desktop and email faxing
    • E-document delivery
      • RightFax Universal Information Exchange (UIX)
      • Automated delivery of documents generated from ERP, CRM, host, legacy and other business systems
    • Integration offerings
    • Industry offerings
    • Add-on modules and connectors
    • Services and support
  • A Single Source for Enterprise Fax and E-document Delivery
  • Seamless Integration Oracle, SAP, PeopleSoft, JD Edwards Microsoft Exchange, IBM Lotus Notes, SMTP, Groupwise, etc. Microsoft Office, IBM Lotus Smart Suite, etc. Siebel, Oracle, Goldmine, Onyx iManage, FileNet, Hummingbird,Cardiff JetForm, Streamserve, Optio Xerox, Canon, eCopy, Hewlett Packard
  • Flexible Business Information Delivery
    • If you can print it, then you can fax it
    • Add-on modules and connectors integrate faxing capabilities with any email package
    • Data streams which normally are sent to a line printer and printed on a pre-printed form, can be sent to the RightFax server
  • Send Any Document
    • Electronically send and receive any document including:
      • Documents created from any desktop application
      • Documents generated from CRM and ERP applications
      • Fax broadcasts
      • Email and SMS messages
      • Confidential or sensitive documents such as contracts or transaction confirmations
      • Mission critical documents such as purchase orders, invoices, shipping notifications
      • Document management and imaging
      • XML documents
      • And more…
  • RightFax Enterprise Fax Servers
    • RightFax Business Server
      • Entry-level server for workgroups, departments or small companies
      • 1 channel included; 30 maximum
      • Unlimited user license
    • RightFax Enterprise Server
      • For national or global organizations that want to combine the power of multiple RightFax servers on their network
      • 1 channel included; 1024 maximum
      • Unlimited user license
  • RightFax Servers (Continued)
    • RightFax Satellite Server
      • For separate workgroups or branch offices that need the full networking resources available from a main office
      • 15 user licenses
      • 2 channel s included , 2 virtual ports
    • RightFax Enterprise Suite
      • Bundles RightFax Enterprise Server with additional modules for increased functionality at an affordable price:
        • RightFax Microsoft Exchange Module
        • RightFax Lotus Notes Module
        • RightFax PDF Module
        • RightFax SNMP Module
  • RightFax Server Feature Highlights
    • Efficient, easy document delivery
    • Cost reduction and recovery
    • Simplified installation and management
    • Reporting, monitoring and audit trail
    • Security and compliance
    • Reliability, scalability and fault tolerance
            • Note: Not all features highlighted available with all servers.
  • Efficient, Easy Document Delivery/Receipt
    • Send and receive documents directly from desktop applications from built-in RightFax client or Web browsers
    • Email integration
    • Bi-directional SMS support for text messages in RightFax mailbox
    • Broadcast fax
    • Immediate or scheduled delivery
    • Intelligent rules for sending, receiving and management
    • Intelligent i nbound routing—DID, DTMF, DNIS, CSID, ISDN, OCR and other inbound routing methods
    • Create and send documents from native applications
    • Library documents
    • Phonebook integration
    • Client localization
  • Simplified Installation and Management
    • Certified on Microsoft Windows Standard and Enterprise Server 2003
    • Support for Microsoft Office XP or Windows XP Platforms
    • Robust synchronization with Active Directory
    • Open Microsoft SQL database
    • Sophisticated administrative interfaces— local or remote via the Web
    • Intuitive set up and management tools
    • System-wide p ager alerts
  • Enterprise Reliability, Scalability and Fault Tolerance
    • Scalable
      • Accommodate growth, scale processes for redundancy and optimize throughput and rendering
      • Microsoft SQL Server database
    • Automatic backup
      • Conduct automatic backups without suspending operations to ensure maximum uptime
    • Adjustable bandwidth
      • Adjust channels automatically to send, receive or both, during peak intervals to control fax traffic volumes
    • Load-balancing options
    • Cluster options
  • Reporting, Monitoring and Audit Trail
    • Comprehensive fax usage reports
      • Monitor fax usage for cost recovery, billing or tracking purposes using built-in reporting tools or customize reports
    • Alerting and monitoring
      • Comprehensive options for monitoring RightFax servers, databases and gateways to improve reliability, speed response times and support disaster recovery efforts
    • Customizable notifications for tracking and audit trail
    • Real-time fax status
    • Fax archival
      • Record inbound and outbound faxes for audit trail and to support security and regulatory compliance
  • Security and Compliance
    • Windows and SQL security
      • Take advantage of your network’s established Windows security system
    • Customizable dialing rules
      • Gain precise control of outbound faxing by specifying rules and restrictions over how faxes are sent
    • T wo-tiered administration
      • Privacy administrator can view fax content but ordinary administrators are blocked from viewing content
    • Do not dial— anti-spam
    • Viewing and delegate privileges
    • Secure printing
  • Cost Reduction and Recovery
    • Eliminate stand-alone fax machines, fax modems, telephone lines, postage and associated equipment, labor and supplies
    • Intelligent Least-cost Routing  options
    • Scheduled or immediate delivery
    • Billing codes
    • Dialing rules
    • Reporting
    • Proof of send and receipt
  • RightFax E-document Delivery Feature Highlights
    • RightFax UIX
      • Automate delivery and receipt of application-generated documents such as purchase orders, invoices, confirmations etc.
      • Integrate with business applications ERP, CRM, document management, host systems
      • Immediate or scheduled delivery via fax, email, Internet or SMS
      • Integration Wizard
      • Integrates using FCL, embedded codes, Java and XML etc.
      • Document-based host notifications
  • RightFax Universal Information Exchange
  • RightFax UIX Offerings
    • Business Integration
      • Entry-level solution
      • Integrates with up to two applications
      • Automates the delivery of up to two document form s
      • Targeted at low volume throughput
      • Fax and print delivery options
      • Optional email delivery
    • Enterprise Integration
      • Automates document delivery from multiple applications
      • Targeted at high-volume throughput applications
      • Fax, email or Internet delivery options
      • Includes RightFax Enterprise Suite and network faxing capabilities
  • RightFax Integration Offerings
    • RightFax for SAP
      • Solution tailored for SAP environments
      • Provides automated, unattended electronic delivery of documents from SAP
      • PDF document conversion
      • Includes Captaris Premium Support
    • RightFax for Oracle
      • Solution tailored for Oracle environments
      • Provides automated, unattended electronic delivery of documents from Oracle
      • PDF document conversion
      • Includes Captaris Premium Support
  • RightFax Industry Solutions
    • RightFax Financial Edition
      • Tailored for the financial services industry
      • Provides all the functionality of the Enterprise Suite
      • Automated delivery of financial documents and other business information
      • Certified and encrypted document delivery
      • Captaris Premium Support
    • RightFax Healthcare Edition
      • Tailored for the healthcare industry
      • Provides all the functionality of the Enterprise Suite
      • Automated delivery of healthcare documents and other business information
      • Certified and encrypted document delivery
      • Captaris Premium Support
  • RightFax Add-on Modules and Connectors
    • RightFax Workflow Wizard
    • RightFax Microsoft Exchange Module
    • RightFax Lotus Notes Module
    • Alerting and Monitoring Module
    • Integration Module
    • InternetLink Module
    • PDF Module
    • SecureDocs Module
    • SNMP Alerting Module
    • RightFax Web Access
    • RightFax Document Management Connector
    • RightFax Connector for Hummingbird Enterprise DM
    • RightFax Connector for Oracle CRM
    • RightFax Connector for SAP R/3
    • RightFax Connector for FileNet P8
  • Customer Services
    • Captaris Implementation Services
      • Specific expertise in the deployment, implementation and integration of RightFax
      • Ongoing services from the initial installation and configuration through enhancement and customization
      • On-site or remote implementation services, depending on customer needs
    • Captaris Technical Support
      • Worldwide access to certified, experienced Captaris support professionals providing timely, effective responses to technical issues
      • Complete range of support offerings to meet all customer needs including 7X24 support and Enterprise class support
      • Flexible plan durations
  • Customer Services (continued)
    • Captaris Training
      • Offers IT managers, Captaris Channel Partners and end-users technical training on the full Captaris product line
      • Available at Captaris in Tucson, AZ, Bellevue, WA and various partner locations and regional sites
      • Visit www.captaris.com/customer_support/training
  • Summary: Why Captaris and RightFax?
    • Clear leader - Financially sound, long-standing market leader in enterprise fax and e-document delivery
    • Reliable technology - Certified, built-in and proven integrations and partnerships leading technology vendors
    • Simplicity - Easy to deploy, use and manage
    • Interoperability - Single architecture, built from the ground up to provide integrated fax and e-document delivery
    • Flexibility - Intelligent integration, data recognition, information delivery and notification tools
    • Outstanding support - Experienced global channel partners and Captaris support and customization services
  • THANK YOU Please visit our Web site at www.captaris.com for more information.