National Seminar on e-Governance

e-Governance Strategy- Government of Punjab

Selection Methodology
E-Governance Preparedness
Perspective of State Ministries and Departments
Importance Accorded to IT in the overall functioning of various Departments in the State
E-Governance Projects Undertaken/ Planned-Current and in Pipeline
IT Policy- Action Plan
Level of Officials Involved in Decision Making for IT Policy
IT Budgeting and Policy Matter
IT People in the State
Status of IT Training and Development Programmes
IT Infrastructure

E-Governance Preparedness E-Governance Preparedness

IT& ITES Industry
IT facilitated Industry
Employment
e-governance within government
Integrated Citizen Services
Public Private Partnership (PPP)
Administrative Reforms and BPR
Information & Communication Technology (ICT) Education
High End HRD
Human Resource Development & IT Education Electronic Governance & Re-engineering Promotion of IT, employment & e-business IT Policy & Preparedness of Punjab Government e-Citizen Service is a key Thrust Area
Institutional Framework
IT Infrastructure
Infrastructure Development Department of Information Technology Department of Industries & Commerce

Institutional Frame work– Already formed and notified
IT Vision Group and Sub-Groups under Hon’ble CM
Empowered Committee on Computerization (ECC) under CS
Departmental Committee on IT under Minister In-charge
Punjab State e-Governance Society under CS
Sukhmani Societies at District Level under DC
Punjab Information and Communication Technology Education Society (PICTES)
Punjab Land Records Society (PLRS)
IT Architecture, State Technical Standards, Procedures – In place
IT Resource Acquisition and Disposal Policy – In place
Free Right of the way policy – In place
Public Private Partnership (PPP) policy – In place
Key Components of IT Preparedness Infrastructure

IT Backbone - Punjab Wide Area Network (PAWAN) –
GOI Supported. BSNL implementing on BOOT basis.
Secretariat / District level Local Area Networks – in place
Established LAN at Main and Mini Secretariat with Internet , email facilities, 10 applications
Established LAN in all DC offices with 10-20 nodes
Video Conferencing facility in all district - Operational - Honorable CM, CS, Administrative Secretaries, HODs etc. regularly reviewing the projects and schemes
Geographical Information System (GIS) – In progress
Revenue maps digitised for all departments
Survey of India (SoI) digitized 90+ out of 104 toposheets
Key Components of IT Preparedness Infrastructure

National e-Governance Plan (NeGP)
State Infrastructure projects
Mission Mode Projects
Government Process Reengineering & AR
Restructuring of the Departments, PFR, CSR
Manual of Office Procedure,
Right to Information Act 2005
Policy on empowerment of Citizen
Improved delivery of Integrated Citizen Services,
Implementation of Citizen Charters
Policy on Promotion of Local Language Interface
Punjabi Unicode submitted to Unicode Consortium
Dictionary of 40,000 words, Spell checker of 1,50,000 with Punjabi OCR developed
Policy on Funding & sustainable Revenue model - BOO, BOOT
Sukhmani- Integrated Citizen Services, Land Records and Registration, Transport, Multi Service Smart Cards (MSSC)
Security and Privacy Policy - Basic Rules under IT Act
Key Components of IT Preparedness e-Governance & Process Reengineering

Human Resource Development and IT Education
Compulsory ICT Education to 0.75 Million students out of total 1.35 millions in the Middle, High, Higher Secondary School
Hardware on 5 year BOOT basis
Teachers on Job Work basis by VEDCs
Implementing in 1287 schools
Developing Punjab State e-Governance Roadmap and Capacity Building Roadmap under Capacity Building of National e-Governance Plan (NeGP)
Compulsory IT Enablement in Technical Education – Already in place
120 hours IT Enablement made a compulsory for Government jobs
Training Policy for Govt Staff – in Place
Training for CIOs and Dy CIOs – Being arranged
Promotion of Industry, employment and e-business
IT, ITES, Communication, Electronics and BT Policy – Already in place
IT park Infrastructure- being created in collaboration with private sector
Communication Infrastructure – Already in place
Key Components of IT Preparedness HRD & IT Industry

Good Governance- Components
Effectiveness & efficiency
Equity and inclusiveness
Consensus orientation
Participation
ICTs can help in Implementing all the above components for Good Governance Good Governance Fiscal Reforms Process Re-engineering Rule of law Transparency Accountability Responsiveness

Reforms Agenda for Good Governance
Re-invent the Government for Good Governance
Focus on Good Governance & divest other roles to private sector
Shift from Command- control regime to market driven regime
Un-bundle competitive & commercial functions from State’s roles
Strengthening Institutions to perform State domain roles
Re-define Service Delivery
Improve Citizen interface with Government
Improve service delivery through use of Information Technology (IT)
Government Process Re-engineering & Administrative Reforms
Bring in Responsiveness, Accountability & Transparency
Improve effectiveness, internal efficiencies & reduce costs
Right-sizing the Government
Development through Public-Private Partnership / Privatization
Democratic Decentralization- powers to Panchayats & MCs
Empowerment of Citizens, Women & the Disadvantaged

The Key Challenges….. Processes Preparedness People
Re-engineering
Improvement
Reforms
Optimisation
Architecture
Standards
Technology
Components
HW, SW, NW
Connectivity
Awareness
Capacity Building
Training Staff
Skill Development
Institutional, Administrative, Legal…. Framework… Commitment…. Mindset ….. Change…

Institutional Framework IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)

IT Vision Group - State e-Governance Council State e-Gov Council to provide leadership and vision for the State e-Governance Plan
Advisory Council to be preferably headed by the top political leadership of the State
Members of the Council to consist of eminent people from the industry / state
IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)

Empowered Committee on Computerization - State Apex Committee State Apex Committee to provide strategy to achieve policy direction and oversee the State e-Governance program & ensure inter - departmental co-ordination & single point clearance of IT projects Chief Secretary Chairman Principal Secretary (IT) / Secretary (e- Governance) Member Convener Principal Secretary (Finance) Member Principal Secretary (Planning) Member Principal Secretary (Science & Technology) Member Secretary (Industry & Commerce) Member Representatives of departments taking up e-Governance projects under SeGP Members Domain /Technical experts Members or special Invitees IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)

Role of SeMT
SeMT would do the groundwork for :
Providing an overall
Direction
Standardization and
Consistency
Resolve all issues pertaining to :
Interdependencies
Overlaps
Conflicts
Standards
Overarching architecture, Security
Legal aspects, etc.
Assist DeMT in accessing external competencies
SeMT would function as the secretariat of the SeGP Apex Committee under the Secretary (IT) or any other secretary nominated by the state government IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)

Role of PeMT DeMT would service the Department Secretary/HOD (and/or any departmental committee formed) for carrying out the e-Governance project.
Project Development
Project proposal preparation
Financial sustainability
Manage Project Implementation
BPR
Software
Hardware
Networking
Quality assurance
Change management
Data entry
Operation & Maintenance
Assistance from External Agency Assistance from SEMT Envisaged IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)

Implementation framework for IT projects Hon’ble High Court Outside Vendors IT Consultants Development Testing Implementation on actual data and Supervision Systems Management Admin Reforms Tech Evaluations Data Creation/ Entry/ Validation Software Consultants (Developer/ Turnkey Solution Provider- TSP) Site Preparation Deptt. IT Manager Chairman Committee Software Developer IT Consultant Analysis Design Enhancement Tendering Consumables Training System Software Hardware Networking ISP Personnel Legal Financial Planning BPR SITAP, SRS Pre-Development SW Project Manager IT consultant Technical Training Project Co-ordinator

Karnataka, Tamil Nadu, Andhra Pradesh,Maharashra, Chandigarh Kerala, Gujrat, Goa, Delhi, Punjab , Haryana West Bengal, Pondicherry, Madhya Pradesh Lakshadweep, Manipur, Tripura, Arunachal Pradesh, Andaman & Nicobar Islands, Bihar, Daman & Diu, Dadra & Nagar Haveli, Nagaland Mizoram, Jammu and Kashmir, Assam, Meghalaya, Uttaranchal, Jharkhand Uttar Pradesh, Chattisgarh, Orissa, Sikkim, Himachal Pradesh, Rajasthan Least Achievers Below Average Achievers Average Achievers Expectants Aspiring Leaders Leader E-READINESS- INDIAN STATES Source: NCAER E-Readiness Report 2004

Perspective of State Ministries and Departments

STRATEGY FOR CITIZEN SERVICES “ Make Government Businesslike” NOT Making Government Like Business
CAPTURE the Private Sector Profit Motives
Customer orientation
Efficiencies
Management Practices
Financial Resources
HR Talent
Entrepreneurship
While keeping Govt’s Social Responsibility
Public orientation
Equality and justice
Affordability
Accountability
Objectivity
Transparency
Ultimately Financial Motive is the Single Biggest Success Driver
Treat EG Projects as Infra Projects
Build PPP for Individual Projects
Private financing wherever possible
Govt. financing where necessary
Underlying Principle

Implementation Perspective
Think big
Vision- Have BIG Picture in Mind
Plan, Plan, Plan……
Process Re-engineering
Start small
Demonstrate proof of concept
Gain stakeholders confidence
Ensure self-sustainability- Financial & Administrative
Grow fast
Scalability
sustainable revenue model
Percolation of e-Governance through PPP

Importance Accorded to IT in the overall functioning of various Departments in the State

Transformation through e-Governance Pillar 1 Pillar 2 Pillar 3

e-Governance Big Picture Legend

E-Governance Projects undertaken / planned Current and in pipeline

IT Prioritization Framework
Pursue
Executive Information System
Punjab WAN
Video Conferencing
Treasury & Accounts
GIS in PWD B&R, Mandi Board
Secretariat LAN & Applications
Social Security & Welfare
Digitization of Records
P Govt Personnel Mgt System
E-Procurement
Defence Welfare
Defer
All other applications
Permit
Dynamic Departmental web Sites
E-mail, Office tools
Modernization of AG Office
PWD, Engg Applications
Agri-Information Services
Rural Development & Panchayats
Target
Sukhmani -Integrated Citizen Services
Sukhmani DC Services & EFV
Excise & Taxation
Land Records
Punjab Property Registration
Transport – Motor Vehicle activities
Multi-Service Smart Card
Local Govt - Municipal Corporation
Labour and Employment
ICT Education
Staff Training- CIO, DyCIO
Feasibility Criticality

Projects Completed
Treasury and Accounts (T&A)
Districts treasuries Covered, web enabled, sub-treasuries being covered
Registration of Property - PRISM
Registration of Various Types of Transactions ; Evaluation of property
On-the-spot registration; Single Window System
Capturing and Printing of Photographs ; Printing of Endorsements
Integrating the application - financial & technical support of DIT, GOI
Technical Education
Provided IT and Internet facility in each technical institute, Web Info
Citizen charter has been prepared
Secretariat LAN Application- Full potential to be realized
Established LAN in Main and Mini Secretariat – 500 nodes
Made available high speed 2 mbps Internet and email facility to 2500 officers

Projects Completed
Executive Information System- CM, CS, Secretaries, HODs
Advocate General (AG) Office- Full potential to be realized
1,10,000 cases being monitored, Web Enablement in Progress
Markfed- State wide ERP – BAAN Project
Video Conferencing facility in all districts
HR Management - Punjab Government Personnel Management Information System – Employee records
Finance and Budget - Compilation of accounts, annual budget
Health and Family Welfare- All hospitals under Punjab Health System Corp by TCS
Ref Monitoring, Dak Monitoring, Legal cases monitoring, Court cases Monitoring System, Courts Information System
CM’s Office, File Monitoring, Security-visitors gate pass etc.

Information Collection Centre and Excise & Taxation – Integrated with VAT software
All 98+ locations are alive through leased line or VSAT
Complete Tracking system at Central server in Patiala
Revenue increase from phase 1 – Rs. 835 Crores
Expected revenue increase from phase 2 - Rs. 1200 Crores per year
Social Security- pension Management- About 10 lac cases
Implemented State wide
Suvidha- DC Office Services Implemented in all DC offices
Implemented 24 Application – Front end and now backend in progress
Introducing IVR System namely Dial CITI for latest status of the application
Uploading of Status of applications on Internet
Being replicated in 72 SDM offices this year
Municipal Committee and Octroi
Application implemented at MC, Ludhiana, Patiala, Amritsar and Jalandhar
To be implemented in all other 129 Municipal Councils
Successful Pilots already Rolled-out

Implemented SUWIDHA Services in all DC offices and being rolled-out in 72 SDMs 11 10 9 8 7 6 5 4 3 2 1 S No Passport Application 22 Peshi Branch of Deputy Commissioner Succession Certificate for Legal Heirs 21 Marriage-ability Certificate Record & Copying Branch 20 Issuance of Licences to Cinema Halls, Video Parlors & Guest house File Movement System for all the Branches of DC Office 19 Public Grievance Branch Issuance of Encumbrance Certificate 18 Issuance of Death & Birth Certificate Issuance of Domicile/ Residence Certificate 17 Financial Assistant Schemes (Social Security Schemes) of the State Govt. Issuance of Caste/ & Income Certificate 16 Character verification for New Recruitment Issuance of Rural Area Certificate 15 Arms Licences Prohibitory Order regarding Liquor, Meat Shop, Processions, Imposition of Sec 144, Curfew etc. 14 Counter Signing of Certificate for NRI Permission for Loud Speaker, Rallies, Conference 13 Freedom Fighter Information-Issuance of Bus Passes Certificate Issuance to Handicapped Persons 12 Web based Information Dissemination System for the Public Name of the application SNo Name of the application

Citizen Services Projects under Implementation
Integrated Citizen Services under one roof-SUKHMANI
Pilot Center at Ludhiana is operational w.e.f Nov 20 2003
integrated services: Municipal Corporation, PSEB, BSNL, DC Office
Microsoft Consulting Services - Software consultant
Land Records (GoI support)
Pilot district is Kapurthala - software tested; Roll-out in progress in an integration with Registration of property
Integrated Registration of Properties (GoI support)
Pilot district is Sangrur - software tested; Roll-out in progress in an integration with Land Records project
Transport (GoI support)
Pilot district is Ropar - software tested; Implementation in progress
Multi Service Card (MSC) (GoI support)
Pilot district is Fatehgarh Sahib; Data Collection phase in progress
Extension of WebCITI project for quicker delivery of services
ICT Education in Schools- Implemented on Leased model

e-Governance in Pipeline
Punjab E-Business System for Agriculture
Worldwide Marketing Engine for Punjab
Police - Net, NCRB- CCIS, e-Cop- Government of India supported
Public Health Department- Health care Billing
PWD Internal functioning - C-DAC has prepared report
Forest OECF Project- Geographic Information System
Mandi Board- Agri-Information Services
Computerization in Punjab School Education Board- OCR/ ICR
Computerization of PSEB – Thermal plants and design offices
Computerization of Cooperative Department
Internet based Grievance Handling System

e-Governance On BOOT Basis
Land Records Services on BOOT Model
Property Registration Services on BOOT Model
Transport Services on BOOT Model
Kisan Card/ Smart Card on BOOT Model
Citizen Services relating to Punjab Urban Planning & Development Authority & Improvement trusts on BOOT Model
Digitization of Government records on BOOT Model
Computerization of PSEB billing on BOOT Model
E-procurement in PWD, PH, Transport, PSEB, Local Bodies, DoIT
Students, admissions, results in Technical, Medical, Education
Health and family welfare

IT Policy – An Action Plan

The six ICT pillar agenda
Physical and Social Infrastructure Development
Improving Service Delivery through efficient Government Administration
Accelerated Human Resources Development (HRD)
Promoting investments in the Knowledge sector
Promoting adoption of ICT in growth of industry and business
Legal, Regulatory and Institutional Framework provisions for growth of knowledge sector

E-Governance Roadmap Policies Defined Core Infrastructure Core Applications Departmental Applications
IT Policy
Strategic IT Action Plans
IT Architecture
State Technical Standards
Security Policy
Network policy
Resource Acquisition Policy
HR Policy
Institutional Framework
Procedures
Punjab WAN & OFC
Video Conf
Departmental LANs
Access Infra/ PCs
Public Kiosks
Internet
Data Centre
PKI & Digital Signature
Database- Citizen, Business, Property
GIS System
HR- CIOs, Dy CIOs
Sukhmani Integrated
Citizen Services-
Sukhmani Centers
DC office Service
Web Services
OLTP
MSC ID Smart Card
Executive Info System
E-mail and VOIP
LAN Applications
HR Management
Treasury & Finance
Engg Applications
Land Records
Transport
Prop Registration
Excise & Taxation
PSEB
Local Government
Social Security
Employment
ICT Education in Govt. Schools
Panchayats
Health Care
Police

Structuring e-Governance

Project Management & Revenue Models

Level of Officials involved in Decision making for IT policy

List of officials/ Institutions involved in decision making for IT Policy
IT Vision Group - IT Brain Trust under CM
Cabinet Sub Committee on Information Technology under CM
Empowered Committee on Computerization (ECC) under Chief Secretary - single window clearance authority
Departmental Committee on IT (DC-IT) for monitoring the implementation of IT project
Technical Committee on Computerization (TCC) for examining the technical aspects of the IT project
Punjab State e-Governance Society, District Sukhmani Societies
NIC, NICSI
Consultants
PricewaterhouseCoopers (PwC)
E & Y
KPMG
ICICI Infotech

IT Budgeting and spending – A policy matter

Accorded full recognition and importance to deployment of IT and e-Governance.
Kept adequate budget provisions for IT in the respective departments rather than at one place in IT Department
IT Budgeting process:
Prepares IT budget for the coming year in the month of September every year keeping in view the funds required for on-going projects as well for the new projects.
The Budgeting demand of every department is discussed and decided at the level of Hon’ble CM
Based on the decisions, the required funds are either kept in the budget provisions of IT Department or in the concerned department.
IT spending over 3 years - A indicator of % of Annual Expenditure spent:
Total IT spending is ranging between 2- 3.5% of the State budget

Breakup of IT Spending - where is the money being spent?:
IT budget was spent mainly in two areas – public dealing areas and revenue generating areas in the first phase of implementation.
Projects include SUWIDHA, Social Security, Excise & Taxation, Education, Registration of Properties, Land Records, Transport, Treasuries ad Accounts, Web portals, Municipal Corporations and Connectivity etc.
Kept IT budget for the current fiscal year at Rs. 125 crores i.e. Above 3.5 % of the state’s budget
IT Department - Rs. 15 crore
School Education - Rs. 35 crore
Excise - Rs. 10 crore
Land Records & RoD - Rs. 30 crore
Transport - Rs. 10 crore
NeGP - Rs. 20-25 crore

IT People in the State

IT People
Department of IT – 30 Technical Persons
Other Departments – 25 Technical Persons
NIC Punjab State Unit – 55 Persons
IT Assistants attached to Administrative Secretary/ HOD
IT Tutors
IT Resources on Job Work Basis
CIO- 5 officers are Trained in each batch
Dy CIO- 20 Trained
Government Staff- 3000 to 4000 every year
120 Hours of IT training Included as compulsory qualification to Group A, B and C jobs

Status of IT training and Development Programmes

Status of IT Training and Development Programs
Already trained 5000 employees
DoEACC based IT PRIMER – I (Basic IT Awareness Course) - 400 employees
DoEACC based IT PRIMER – II (Productivity Enhancement Course) - 250 employees
System Administration Course - 50 employees
Training for Dy. CIO’s – 20 Nos
Training by IT Tutors to the Ministers/ Principal Secretaries/ FC’s/ Administrative Secretaries and other IT related Training Services – 25 Nos

IT Infrastructure

IT Infrastructure (Resources)
Hardware / Software Infrastructure
Servers - 2000 - 2500
Excise & Taxation - 25
Main and Mini Secretariat - 10
School Education - 1650
DIT - 5
Deputy Commissioners’ - 30
Other Departments, corporations - 80
Personal Computers - 25000-30000
Excise & Taxation - 800 including thin clients
Main and Mini Secretariat - 500+
School Education - 18000
DIT - 40
Deputy Commissioners’ - 200
Other Departments, corporations - 2000
Software (Windows operating system preloaded, MS Office, Development tools)

IT Infrastructure (Resources)
Networking Infrastructure
Local Area Network (LAN) is in place at Main and Mini Secretariat with 500+ computer base
Local Area Network (LAN) is in place at all DC offices
Local Area Network (LAN) is commissioned in most of the departments
Website Infrastructure
Websites of all most in 40 departments have been created and uploaded on a common portal as well as separate.
Above 500 websites of Punjab Language have been uploaded.
EIS in CM office is and online performance Evaluation System packages existing in state of Punjab.

IT Infrastructure - State Wide Area Network Government of India support. To be established in 9-12 months timeframe

IT Infrastructure - State Wide Area Network

IT Infrastructure – State Data Centre VPN Concentrator To Internet Public Web Servers Application Servers Cisco Secure IDS Appliance Cisco Secure PIX Firewall DATA CENTER SCHEMATIC DATA CENTER SCHEMATIC To District HQ Server Load Balancers in Redundant Mode AAA Server

The journey to 100 miles begins with a single step

http://doitpunjab.gov.in http://punjabsewa.gov.in www.punjabinfotech.org http://punjab.gov.in THANK YOU
Nirmaljeet Singh Kalsi, IAS,
Managing Director, Punjab Infotech, Chandigarh
Tel. 0172-2604892( Telefax ), 2704717
Director-cum-Secretary,
Department of Information Technology,
Government of Punjab,
E-Mail :-
[email_address] [email_address] dit@punjabmail,gov.in
[email_address]

National Seminar on e-Governance

by Agcristi on Apr 22, 2010

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National Seminar on e-Governance Presentation Transcript