Penn State Erie, The Behrend College
Sam and Irene Black School of Business
MIS 304 - Introduction to ERP using SAP Enterprise Software
Online Web Course
Instructor: Robert Nelson
Office: REDC 283
Phone: Office: 814-898-6264
Time Zone: Eastern Standard Time
Office Hours: Monday 9:00 – 12:00pm
Wednesday 9:00 – 12:00pm
or by Appointment
Textbook: Concepts in Enterprise Resource Planning by Ellen Monk and Bret
Wagner; Thomson Course Technology, 3rd, 2009
Prerequisites: MIS 204 or IST 110 or CSE 120
The purpose of this course is to provide a detailed explanation of Enterprise Resource
Planning (ERP), a group of integrated software modules used to run virtually all business
processes in an organization. The course explains and demonstrates how business
processes in Sales Logistics, Production/Material Management, Procurement and Human
Resources are supported by SAP, the leading ERP software package. The course will be
administered online, with reading assignments and case studies, peer discussions and
hands-on assignments that address important concepts and points from the textbook during
the web presentations. Students will be given hands-on assignments, utilizing SAP
enterprise software, to demonstrate their understanding of business processes.
Method of Instruction
Course instructions and communications will be conducted fully online (except final written
exam). Flash videos will be used throughout the course to explain chapter content, various
assignments, and navigation exercises. In addition, flash videos will be used to share
material from other sources, as well as, my personal experiences. ANGEL, the Penn State
Course Management System, will be used to administer all on-line quizzes, navigation
exercises, assignments, case studies peer discussions and exams. All assignments will be
submitted to ANGEL – no hard copy assignments will be handed to the instructor. In
addition, ANGEL will also provide the communication needed between student and instructor
(ex. email and discussion forum).
*Note: The calendar in ANGEL will only be used as a reminder for assignment s due in
the course. A detailed schedule that appears under the Lessons tab should be
referenced for more detailed explanation of assignment and for the due dates of the
assignments. All assignments will be due on Friday (a couple Tuesday’s also) of
each week. Any updates or revisions to the calendar and the schedule will be
communicated using Email.
***** There will be no exceptions to the due date of assignments unless it is a
university-approved absence (illness, death of a family member, etc.). A valid
university-approved excuse must be provided. Students have all week to
complete the assignments and last minute excuses are not honored. The
course is an online course and the main communications is via personal
computer. As a result, no excuses will be accepted for home computers that are
not working when assignments are due. The computers in the campus labs are
always available for you to use in cases of home computer emergencies.
***** In summary, submit your coursework in advance in order to avoid a “zero”
grade for an assignment.
This course is one of four available courses that can be used to attain SAP certification.
Penn State Erie is one of only 10 Universities across the country that offers the SAP
sanctioned certification. Talk to your instructor about the SAP certification!
At the time you complete this course, you should
1. have developed thorough knowledge of what ERP is and why it is important
2. be able to explain Value Chain Management
3. be able to describe key business processes –
a. Sales Logistics
b. Production Logistics
d. Human Resources
4. be able to demonstrated your understanding of how business processes interface
with other business processes
5. have developed competence in navigating in SAP R/3.
6. have acquired sufficient knowledge and skills to complete hands-on assignments
and projects using SAP R/3.
7. be able to recognize and explain advantages, limitations, and issues of conducting
business processes via ERP software.
8. be able to analyze critical success factors in ERP implementations
9. have improved writing and communication skills
10. have improved how to work independently and efficiently
Cases will be used throughout the course and will be designed to provide experiences using
ERP concepts. Each student will complete three (3) case studies in the course. Each student
will analyze the case studies or chapter exercises and develop a paper that will be submitted
to the instructor and be available to their class peers for their review and comment. Students
will be required to critique an assigned paper and respond via the use of an ANGEL
discussion forum. Each case will have a total point value of thirty (30) points. The paper will
have a value of fifteen (15) points and the posts to the discussion forum will have a value of
fifteen (15) points. Each case study is an individual assignment with emphasis on
participation (responses to post).
The sequence of steps, outlined below, will be followed for each case study:
1. Each student will upload their case study assignment to a “Case # Drop Box” in
ANGEL by 12am midnight on the due date of the assignment (EST). Do not be late
because submission will be disabled after the deadline. Failure to submit the case
paper in their specific drop box on the required date and time will result in a zero
grade. Follow the ANGEL calendar or the course schedule to determine the date and
time when case posting are due.
2. Once the case study papers are received, the instructor will review all of the student
assignments and post three (3) questions for students to post their individual
responses. A notification will be emailed informing students that the 3 questions have
been posted to the discussion forum.
3. Lastly, the students will post their responses to the 3 questions on the discussion
forum. Each response should be a minimum of 100 words. If a student makes a very
short comment/response on the message board that the instructor considers short of
“thoughtful” or less than 100 words, then the student will earn zero points for the post.
As previously mentioned, each student can earn a maximum value of 30 points for their
case study assignment. Fifteen (15) points can be earned on the case study paper and
the remaining fifteen (15) points will be earned for their posted comments.
SAP Navigation Exercises
Approximately 10 SAP exercises have been scheduled during the semester. The instructor
may add navigation exercises if it is necessary to provide additional reinforcement of a
specific topic. These SAP exercises will vary in point total and each answer will be
worth ½ or one point. Do not be late in completing these navigation assignments.
Submission will be disabled on ANGEL after the due date and time. If you fall behind in
understanding a navigation exercise, do not wait to the last minute to contact me for help.
You should expect to spend additional time in order to complete many of the navigation
exercises. Navigation exercises will generally be cumulative and will be completed in
sequence. All SAP navigation exercises taken will be posted on the ANGEL class web site.
Online Chapter Quizzes
Each chapter will have an associated quiz which will be completed as an individual
assignment. You should read the chapter, review the posted PowerPoint chapter videos and
then take the quiz. The quiz is open book and open PowerPoint notes. Other quizzes,
exercises and discussion forums will be used to reinforce key concepts and introduce
supplemental material. We will not be reviewing all chapter material, but you are still
responsible for knowing the material. All quizzes must be completed by the assigned due
date. The quiz will be disabled on ANGEL after the due date and time. There will be no
opportunity to take a quiz after the posted date and time. No exceptions will be made to this
A final examination will be taken at the end of the course. The final exam will be a written,
take-home exam and will be submitted during finals weeks. Because the final exam is a
“take home” exam, no final examination conflicts will need to be resolved.
Assignment 1 5
Assignment 2 10
Assignment 3 5
Assignment 4 15
3 Case Papers (30 pts/case) 90
On-line Chapter Quizzes (7) 70
On-line Syllabus/Schedule Quiz 10
Update Photo 3
Student Information added to 5
Navigation Exercise #1 (1/2 pt/ea) 44 Questions/22 points
Navigation Exercise #2 (1/2 pt/ea) 36 Questions/18 points
Navigation Exercise #3 (1/2 pt/ea) 48 Questions/24 points
Navigation Exercise #4 (1/2 pt/ea) 58 Questions/29 points
Navigation Exercise #5 (1pt/ea) 9 points
Navigation Exercise #6 (1/2 pt/ea) 44 Questions/22 points
Navigation Exercise #7 (1/2 pt/ea) 52 Questions/26 points
Navigation Exercise #8 (1/2 pt/ea) 62 Questions/31 points
Navigation Exercise #9 (1/2 pt/ea) 20 Questions/10 points
Final Exam (Written – take-home) 125
Total 529 (See Note below)
Special Assignments TBD
Extra Credit Assignments TBD
Note: The total points may vary if navigation exercises are added, changed or deleted from the list of
93 – 100 A
90 – 92.99 A-
87 – 89.99 B+
83 – 86.99 B
80 – 82.99 B-
77 – 79.99 C+
70 – 76.99 C
60 – 69.99 D
*** You should retain a copy of all work submitted to the instructor.
Missed Exams and Late Assignments:
Make-ups on exams will be permitted only for university-approved absences (illness, death in
family, etc.) or with prior arrangement with me.
Student / Instructor Communication:
All course questions (not personal questions) will be posted to the “Ask the Instructor”
Discussion Forum. If you send me an assignment/case study/navigation question via email, I
may post your question to the discussion forum but I probably will ask you to redo it and
submit it to the discussion forum. Submitting all course questions to the discussion forum
eliminates multiple responses to students. In addition, students can respond to the question
also. If a question is posted to the discussion forum, I will respond to you within 24 hours.
My goal is to be as responsive and accessible as possible, but do not expect to receive a
response to assignment questions just a few hours before the assignment is due. Twenty-
four (24) hours is the normal response time.
Students are expected to review their Angel course Email at least once a day. Schedule
changes and assignment notes will be communicated electronically and it is the student’s
responsibility to monitor Emails and discussion forums. Students may call on my office
phone 814-898-6264 during office hours. Calls during non-office hour time periods should
also be to 814-898-6264, if I am not available please leave a detailed message. You can
schedule virtual meetings using Adobe Connect with the instructor.
Minimum Technical Requirements
(Adapted from Food Science Department, Penn State University)
Operating System Windows 98; Macintosh OS 9
Processor 500 MHz
Memory 256 MB of RAM
Windows: Mac OS X:
Firefox 1.0.7 or 126.96.36.199 Firefox 1.0.7 or 188.8.131.52
Browser Internet Explorer 6.0 Mozilla 1.7.12
Netscape 8 AOL
Modem 56 kbps, higher speed preferred
Printer Graphics-capable inkjet or laser printer desirable but not required
Sound Card Required
Microphone Optional; required if meeting the instructor online via Adobe Connect
Camera Desirable if you plan to meet the instructor online via Adobe Connect.
Monitor/Video Card 15" monitor; SVGA or better (1024 X 768, 16-bit graphics)
You will also need certain software installed and cookie settings configured correctly. Click on
each of the links below and follow the directions to make sure your computer is ready:
1. Flash (required for viewing chapter video clip)
2. Adobe Acrobat Reader (required, some course materials are in PDF format)
4. Cookies (keep track of your progress, optional)
Free software download sites
Macromedia Flash Player [Download from Macromedia]
Acrobat Reader [Download from Adobe]
Late Add Policy
Any student who registers late to the class will not be given the opportunity to make up
missed assignments and class participation. A zero grade will be recorded for each
assignment that was missed.
Academic Integrity Policy
Penn State puts a very high value on academic integrity, and violations are not tolerated.
Academic integrity is one of Penn State’s four principles to which all students must abide.
This principle states:
I will practice academic integrity. Academic integrity is a basic guiding principle for all
academic activity at Penn State University, allowing the pursuit of scholarly activity in
an open, honest, and responsible manner. In accordance with the University’s Code
of Conduct, I will practice integrity in regard to all academic assignments. I will not
engage in or tolerate acts of falsification, misrepresentation, or deception because
such acts of dishonesty violate the fundamental ethical principles of the University
community and compromise the worth of work completed by others.
Any violation of academic integrity will receive academic and possibly disciplinary sanctions,
including the possible awarding of an XF grade which is recorded on the transcript and states
that failure of the course was due to an act of academic dishonesty. All acts of academic
dishonesty are recored so repeat offenders can be sanctioned accordingly.
It is Penn State's policy to not discriminate against qualified students with documented
disabilities in its educational programs. If you have a disability-related need for modifications
in your testing or learning situation, your instructor should be notified during the first week of
classes so that your needs can be accommodated. You will be asked to present
documentation from the Office of Disability Services (University Park, 814-863-1807) that
describes the nature of your disability and the recommended remedy. You may refer to the
Nondiscrimination Policy in the Student Guide to University Policies and Rules. To contact
Disability Services at Penn State Erie, The Behrend College, you may email Elizabeth
Hipwell at firstname.lastname@example.org or call 814-898-6111.
Career Development Center
The Career Development Center (CDC) at Penn State Behrend can assist students with the
process of career and life planning through a full range of programs and services. You may
schedule appointments with the CDC staff to discuss issues including interests, skills, values,
and goal setting, as well as how to find career information, internships, full-time jobs, and
graduate schools. You are encouraged to utilize the services of the CDC every year from
your first semester to graduation.
CDC Location: First Floor – Reed Building
CDC Phone: 814-898-6164
CDC Web Site: http://pennstatebehrend.psu.edu/cdc