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  1. 1. Performance of Large LAN Applications Jeremy Bohannon Bryan Garcia Lori Garcia Scott McCumsey Steve Potts
  2. 2. Base Network Architectures <ul><li>Traditional Mainframe Environments </li></ul><ul><ul><li>Used primarily for legacy applications </li></ul></ul><ul><li>Client/Server </li></ul><ul><ul><li>Most newer applications </li></ul></ul><ul><li>Net Centric </li></ul><ul><ul><li>Very thin client networks </li></ul></ul><ul><li>Combination </li></ul>
  3. 3. LAN Network Evolution
  4. 4. Examples of LAN Applications <ul><li>E-mail </li></ul><ul><li>ERP (Enterprise Resource Planning) </li></ul><ul><li>CRM (Customer Relations Management) </li></ul><ul><li>MRP (Material Requirements Planning) </li></ul><ul><li>Proprietary applications created in-house to meet business needs </li></ul>
  5. 5. Key Issues for Applications Availability and Operations <ul><li>Concurrent Users </li></ul><ul><li>Speed </li></ul><ul><li>Response Time / Latency </li></ul><ul><li>Real-Time Information </li></ul><ul><li>Network Traffic </li></ul><ul><li>Cross-Platform Activity (Legacy systems) </li></ul><ul><li>Sharing Data Between Applications </li></ul><ul><li>Security </li></ul><ul><li>Remote Users </li></ul>
  6. 6. Criteria For Selecting LAN Technology <ul><li>Bandwidth </li></ul><ul><li>New Technology </li></ul><ul><li>Cost </li></ul><ul><li>Interoperability </li></ul><ul><li>QoS </li></ul><ul><li>Manageability </li></ul><ul><li>Scalability </li></ul>
  7. 7. Selecting the Right LAN Backbone Technology <ul><li>FDDI </li></ul><ul><li>ATM </li></ul><ul><li>Frame Relay </li></ul><ul><li>Ethernet </li></ul><ul><li>Gigabit Ethernet </li></ul>
  8. 8. Signs Your LAN is in Distress <ul><li>Speed or lack of speed is the most common clue that the network is in distress </li></ul><ul><li>Difficulty installing new enterprise applications such as E-mail, Internet access, etc. </li></ul><ul><li>Overloaded servers </li></ul><ul><li>Slow client workstations </li></ul><ul><li>Increased failure of network components </li></ul>
  9. 9. Understanding Your Network: BASELINING <ul><li>A Baseline is a collection of performance measurements captured during peak loads. </li></ul><ul><li>Useful in diagnosing a misbehaving network. </li></ul><ul><li>Tells you if performance-enhancing changes are actually working. </li></ul><ul><li>Network baseline statistics include: </li></ul><ul><ul><li>Peak and average network utilization </li></ul></ul><ul><ul><li>Average number of errors </li></ul></ul><ul><ul><li>Average number of collisions </li></ul></ul><ul><li>Monitoring equipment collects statistics so that you can review and compare. </li></ul>
  10. 10. The Ethernet LAN
  11. 11. What is ERP? <ul><li>Enterprise Resource Planning (ERP) provides companies with a plan to integrate all departments and functions within the company by implementing a complete software solution that runs off a single, integrated database . </li></ul>
  12. 12. People Soft, Inc. <ul><li>PeopleSoft, Inc., Pleasanton, CA </li></ul><ul><ul><li>A software company that specializes in enterprise-wide applications for client/server environments. Initially specializing in human resources, its package offerings today cover the gamut including manufacturing, accounting and several vertical markets. All major databases are supported. Its products are known for their modularity as well as their ease of modification and customization using the PeopleTools development system. </li></ul></ul><ul><li> </li></ul>
  13. 13. PeopleSoft Applications <ul><li>E-business </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Enterprise Performance Management </li></ul><ul><li>Human Resource Management </li></ul><ul><li>Supply Chain Management </li></ul><ul><li>Financial Management Solutions </li></ul>
  14. 14. Case Study Background <ul><li>Case study: Applied Materials, Inc. </li></ul><ul><ul><li>Founded in 1967--experienced explosive growth in the 1970s </li></ul></ul><ul><ul><li>Since 1992, world’s largest supplier of semiconductor manufacturing equipment </li></ul></ul><ul><ul><li>Employs 14,000 people in more than 95 locations in 14 countries worldwide </li></ul></ul><ul><ul><li>Revenues > $4 billion in 1998; Fortune 100 list of companies </li></ul></ul><ul><ul><li>Used a packaged HR and payroll solution prior to 1994 </li></ul></ul><ul><ul><li>Needed a global human resources system for 14,000-strong workforce </li></ul></ul><ul><ul><li>Vision: system to provide users with information at their fingertips any where in the world </li></ul></ul>
  15. 15. Case Study Challenge <ul><li>Applied Materials sent out a description of its requirements </li></ul><ul><li>PeopleSoft was the only vendor with a proven market strategy and a high standard of customer support. </li></ul><ul><li>PeopleSoft’s HRM enabled Applied Materials, Inc., to implement progressive web-enabled employee and manager self-service </li></ul><ul><li>HRM solution: A single, consistent source of global information </li></ul><ul><li>Use in U.S. in one year, worldwide in 2 years </li></ul>
  16. 16. Case Study Solution <ul><li>Computing Environment: </li></ul><ul><ul><li>Hardware: UNIX-based HP 9000 Servers </li></ul></ul><ul><ul><li>Database: Oracle </li></ul></ul><ul><li>PeopleSoft Products: </li></ul><ul><ul><li>PeopleSoft Human Resources </li></ul></ul><ul><ul><li>Benefits Administration </li></ul></ul><ul><ul><li>Payroll </li></ul></ul><ul><ul><li>People Tools </li></ul></ul><ul><li>Implementation Services: </li></ul><ul><ul><li>PeopleSoft Consulting </li></ul></ul>
  17. 17. Case Study Solution <ul><li>250 HR functional users all over the world </li></ul><ul><li>14,000 employees use Web self-service for updates </li></ul><ul><li>Uses : </li></ul><ul><ul><li>Personnel Administration </li></ul></ul><ul><ul><li>Compensation and Benefits </li></ul></ul><ul><ul><li>Education </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>In U. S., Payroll and Benefits Administration </li></ul></ul><ul><li>Education & Training are also managed by the system </li></ul>
  18. 18. Case Study Results <ul><li>Previously: </li></ul><ul><ul><li>4-5 end-users in the HR division, and 7 in payroll </li></ul></ul><ul><ul><li>Series of phone calls necessary to make inquiries of items with global component </li></ul></ul><ul><li>Now: </li></ul><ul><ul><li>Information is available to 14,000 worldwide, depending on security and levels of privileges granted </li></ul></ul><ul><ul><li>EARs (employee action requests) initiated online, with monitoring of progress of EARs </li></ul></ul><ul><ul><li>Improved data integrity </li></ul></ul>
  19. 19. Case Study Results <ul><li>Managers can now monitor: </li></ul><ul><ul><li>which training courses employees have followed </li></ul></ul><ul><ul><li>transfers, termination, new hires, salary changes, and promotions </li></ul></ul><ul><ul><li>skills base in the company, to locate resources they require </li></ul></ul><ul><ul><li>gaps in skills of the workforce </li></ul></ul>
  20. 20. H. R.’s Strategic, Value-Added Role <ul><li>Major impact work of HR people </li></ul><ul><li>In the past, much of their work involved executing transactions </li></ul><ul><li>Automation of transactions=more free time for analysis analytical </li></ul><ul><li>Manage company’s human resources strategically </li></ul><ul><li>Self-service enabled routine tasks to be offloaded </li></ul><ul><ul><li>employees able to look up job codes online, rather than having to phone up and ask what they are </li></ul></ul>
  21. 21. SAP <ul><li>German based Company </li></ul><ul><li>World’s largest inter-enterprise software </li></ul><ul><li>World’s third largest independent software provider </li></ul><ul><li> </li></ul>
  22. 22. SAP R/3 System <ul><li>Based on the three-tier model of distributed client/server processing. </li></ul><ul><li>Scalable at each level </li></ul><ul><li>SQL is used to define and manipulate data </li></ul><ul><li>DBMS based applications </li></ul>
  23. 23. Case Study Background <ul><li>BMW </li></ul><ul><ul><li>Manufacturer of custom luxury cars and SUV’s. </li></ul></ul><ul><ul><li>Headquartered in Munich, Germany. </li></ul></ul><ul><ul><li>Looking to build new manufacturing plant in South Carolina. </li></ul></ul><ul><ul><li>Wants to build 300 cars/day on a 16-hr production cycle. </li></ul></ul>
  24. 24. Case Study Challenge <ul><li>To develop and implement a new information infrastructure for the plant. </li></ul><ul><li>Integrate in to the Headquarters' database. </li></ul><ul><li>Low maintenance cost for system. </li></ul><ul><li>Integrated information system to speed the flow of information across the enterprise. </li></ul>
  25. 25. Case Study Solution <ul><li>SAP R/3 </li></ul><ul><ul><li>Integrated Database System </li></ul></ul><ul><ul><ul><li>HP Model 170 Business Servers Supported by a 30 gigabyte database </li></ul></ul></ul><ul><ul><ul><li>600+ PCs are attached to the network as clients </li></ul></ul></ul><ul><ul><ul><li>100 Users running concurrent sessions </li></ul></ul></ul><ul><ul><ul><li>HP OpenView System </li></ul></ul></ul><ul><ul><ul><li>Network software to manage the distributed client/server installation </li></ul></ul></ul>
  26. 26. Case Study Solution <ul><li>Basic System Implemented in 4 months. </li></ul><ul><li>First BMW plant to run entirely off commercially available software. </li></ul><ul><li>Linked legacy database with new system. </li></ul>
  27. 27. Case Study Results <ul><li>Implementation saved several years and 50% of normal development cost. </li></ul><ul><li>Whole Production process speed has been increased. </li></ul><ul><li>As a result of all of the improvements, BMW is now looking to move into JIT. </li></ul>
  28. 28. Baan Company <ul><li>Leading provider of enterprise business solutions </li></ul><ul><li>Applications for front office, corporate office and back office automation support more than 13,000 customers worldwide </li></ul>
  29. 29. Baan Company <ul><li>Applications span entire value chain: </li></ul><ul><ul><li>E-Business </li></ul></ul><ul><ul><li>Web Commerce </li></ul></ul><ul><ul><li>Customer Relationship Management </li></ul></ul><ul><ul><li>Supply Chain Management </li></ul></ul><ul><ul><li>Enterprise Resource Planning </li></ul></ul>
  30. 30. Supply Chain Management <ul><li>Supply chain management is the handling of the flow of material and information through the supply chain. </li></ul><ul><li>The competitiveness of an organization in today's markets is directly related to how well they can synchronize and accelerate the flow of material through the enterprise. </li></ul><ul><li>Those that do it well, gain a significant time based competitive advantage. </li></ul>
  31. 31. Case Study Background <ul><li>Herman Miller Furniture Manufacturing </li></ul><ul><ul><li>Award-winning international manufacturer of stylish furniture systems </li></ul></ul><ul><ul><li>Generates over $1.7 billion in sales serving customers in over 40 countries </li></ul></ul>
  32. 32. Case Study Challenge <ul><li>Implement a reliable, fast and cost-efficient international order fulfillment system </li></ul><ul><li>Shift from a weekly batch delivery schedule to a finite daily customer delivery timetable </li></ul><ul><li>Synchronize customer orders across a multitude of manufacturing sites </li></ul>
  33. 33. Case Study Challenge <ul><li>Process massive order volumes and transactional data quickly and efficiently </li></ul><ul><li>Extend the system beyond the organization to the supplier base </li></ul>
  34. 34. Case Study Solution <ul><li>Baan IVc / Supply Chain serves as </li></ul><ul><ul><li>the transactional and financial backbone </li></ul></ul><ul><ul><li>a central management system for order generation, shipping and production completion schedules </li></ul></ul>
  35. 35. Case Study Solution <ul><li>HP server and an Oracle database </li></ul><ul><li>Baan's Dynamic Enterprise Modeling (DEM) to set-up operational &quot;best practices&quot; within the system </li></ul><ul><li>Baan Education services to &quot;train-the-trainer&quot; </li></ul>
  36. 36. Case Study Results <ul><li>A 95% efficiency and accuracy in meeting customer delivery requirements </li></ul><ul><li>A reduction in overall customer order fulfillment and time-to-delivery </li></ul><ul><li>All manufacturing and distribution requirements now generated upon customer order </li></ul>
  37. 37. Case Study Results <ul><li>Customers now quoted actual delivery dates at the time of order placement </li></ul><ul><li>An increase in timely customer and vendor billing resolution </li></ul><ul><li>A reduction in time required to close financial transactions </li></ul><ul><li>Easier, self-help access to order and account information for the supplier base </li></ul>
  38. 38. Case Study Conclusion <ul><li>Reducing lead times and increasing reliability were the key measures of success </li></ul><ul><li>Can now become a real competitive advantage for Herman Miller </li></ul>
  39. 40. Oracle <ul><li>The world’s leading supplier of software for information management and the world’s second largest independent software company </li></ul><ul><li>Initial incorporation in June 1977 </li></ul><ul><li>Applications quickly expanded to include: OLTP, data warehousing, application servers, application development, and enterprise-class applications </li></ul><ul><li>Launched its first relational database application in 1979 </li></ul><ul><li>Currently employs 43,000 with most recent year adjusted profit of $2.06 billion </li></ul><ul><li>The first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, server, enterprise business applications, and application development and decision support tools </li></ul>
  40. 41. Oracle (cont) Oracle Customer Satisfaction
  41. 42. Oracle (cont) Oracle Pricing vs. The Competition
  42. 43. Oracle (cont) Oracle’s Packaged Apps Dream
  43. 44. Oracle (Cont) <ul><li>Oracle released 11 i on May 24, 2000 as an integrated enterprise application </li></ul><ul><li>Oracle11 i combines: </li></ul><ul><ul><li>Customer Relations Management </li></ul></ul><ul><ul><li>Order Management </li></ul></ul><ul><ul><li>Financials </li></ul></ul><ul><ul><li>Human Resource Management </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul><ul><ul><li>Procurement </li></ul></ul><ul><ul><li>Project Planning </li></ul></ul><ul><ul><li>Supply Chain Management </li></ul></ul><ul><li>Oracle11 i boasts quarterly growth of 161% </li></ul>
  44. 45. Oracle (cont) <ul><li>Oracle is the world's most popular database for internet computing (Oracle8 i) </li></ul><ul><li>Oracle8 i provides: </li></ul><ul><ul><li>Data Warehousing </li></ul></ul><ul><ul><li>Internet Computing and Java </li></ul></ul><ul><ul><li>High Availability and Security </li></ul></ul><ul><ul><li>Performance and Quality </li></ul></ul>
  45. 46. Oracle (cont) <ul><li>Gives a common interface to users for data inside and outside the corporation </li></ul><ul><li>Provides busy professionals with one-stop shopping for all their information needs </li></ul><ul><li>Users have access to structured and unstructured data without having to know the format or location of the data </li></ul>Enterprise Portal: An internal Web site (intranet) that provides proprietary, enterprise-wide information to company employees as well as access to selected public Web sites and vertical-market Web sites (suppliers, vendors, etc.). It includes a search engine for internal documents as well as the ability to customize the portal page for different user groups and individuals. It is an extension of the ERP concept dealing with enhanced user access to the organizations data.
  46. 47. <ul><li>One of the oldest teams in the NHL </li></ul><ul><li>Historically approximately 30 field scouts used a variety of methods to track and discover new prospects </li></ul><ul><li>The Problem: Scouting is a key to the successful franchise </li></ul><ul><ul><li>Scouts tracked a variety of player stats, but not always the same stats </li></ul></ul><ul><ul><li>No easy way to synthesize the data into any meaningful arrangement </li></ul></ul><ul><ul><li>Data had to be re-entered at the home office </li></ul></ul>Case Study Background
  47. 48. Case Study Challenge <ul><li>The Blackhawks were looking to update their scouting process to possibly develop a competitive advantage on and off the ice </li></ul><ul><li>The Solution? Oracle 8 i and Oracle Business Partner, Braxton Butterfield Consulting, Inc. </li></ul><ul><ul><li>Oracle Development Tools </li></ul></ul><ul><ul><li>Oracle System Tuning </li></ul></ul><ul><ul><li>Oracle System Administration: includes network infrastructure, onsite or remote administration, capacity planning and security, and firewalls </li></ul></ul>
  48. 49. Case Study Solution <ul><li>Hardware: Silicon Graphics server running IRIX; IBM ThinkPad laptops running Microsoft Windows 95 </li></ul><ul><li>Products and Services: Oracle 8 i Enterprise Server and Oracle 8 i </li></ul><ul><li>Oracle 8 i Database Lite designed as single-user remote databases </li></ul><ul><li>Web-to-Go, Oracle Internet platform allows for management of mobile web applications </li></ul><ul><li>iConnect, a data-transport module that enables reliable and scalable synchronization of data and applications between Oracle8 i Lite and a central database server </li></ul>
  49. 50. Case Study Results Data in place with a suite of tools which allow stats from players to be quickly and logically compared Difficulty in comparing data from each scout for draft and trading functions Data uploaded to an Oracle 8 i database for analysis Data was sent in various forms and entered into a database Standardized collection of data, categorical data, directly entered into local database Data being collected was non-standardized and left to the individual scout IBM Thinkpad, Palm Pilot, and Windows CE devices Data collected by scratchpad, paper, and stand-alone computer After Before
  50. 51. Case Study Results <ul><li>Blackhawk scouts can access via Internet browser or a PC on the corporate network </li></ul><ul><li>Oracle8 i Lite is maintained on the Oracle8 i server and is replicated to the client when needed </li></ul><ul><li>Benefits: </li></ul><ul><ul><li>Enables a highly mobile workforce to streamline a complex selection process </li></ul></ul><ul><ul><li>Simplifies data retrieval, consolidations and analysis </li></ul></ul><ul><ul><li>Minimizes maintenance by using a common database both in the field and at headquarters </li></ul></ul>