ERP implementaties


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ERP implementaties

  1. 1. ERP implementaties Gast college TU Eindhoven Bart Smulders 10-4-2003
  2. 2. Onderwerpen <ul><li>Introductie </li></ul><ul><li>J.D. Edwards </li></ul><ul><ul><li>Geschiedenis </li></ul></ul><ul><ul><li>Kenmerken </li></ul></ul><ul><ul><li>Demonstratie </li></ul></ul><ul><li>Gereedschappen </li></ul><ul><ul><li>Methodologie </li></ul></ul><ul><ul><li>Procesmoduleren </li></ul></ul><ul><ul><li>Overige tools </li></ul></ul><ul><li>Implementatie ervaringen </li></ul>
  3. 3. Bart Smulders <ul><li>1982 </li></ul><ul><ul><li>HTS Electrotechniek, Economische Bedrijfs Techniek </li></ul></ul><ul><li>1982 - 1987 </li></ul><ul><ul><li>Philips Telecommunicatie Industrie (Hollandse Signaal Apparaten) </li></ul></ul><ul><li>1987 - 1997 </li></ul><ul><ul><li>RAET (Getronics) </li></ul></ul><ul><li>1997 - 2000 </li></ul><ul><ul><li>Coopers & Lybrand (PriceWaterhouseCoopers) </li></ul></ul><ul><li>2000 - heden </li></ul><ul><ul><li>Deloitte & Touche (…..) </li></ul></ul>
  4. 4. ERP opdeling volgens J.D. Edwards <ul><li>ERP heeft J.D. Edwards opgesplitst in zeven deelgebieden: </li></ul><ul><ul><li>ERP </li></ul></ul><ul><ul><li>CRM </li></ul></ul><ul><ul><li>SRM </li></ul></ul><ul><ul><li>SCM </li></ul></ul><ul><ul><li>Collaboration & Integration </li></ul></ul><ul><ul><li>BI </li></ul></ul><ul><ul><li>Tools & Technology </li></ul></ul>
  5. 5. Mijn J.D. Edwards Geschiedenis <ul><li>1991 World software </li></ul><ul><ul><li>IBM AS/400 </li></ul></ul><ul><ul><li>Green screens </li></ul></ul><ul><ul><li>RPG </li></ul></ul><ul><li>1997 OneWorld Software </li></ul><ul><ul><li>Multi platform </li></ul></ul><ul><ul><ul><li>Hardware (AS400/Unix/NT/2000) </li></ul></ul></ul><ul><ul><ul><li>Database (Oracle/SQLserver/DB2) </li></ul></ul></ul><ul><ul><ul><li>Userinterface (Windows/HTML/PDA) </li></ul></ul></ul><ul><ul><li>Eigen taal en toolset </li></ul></ul>
  6. 6. Coexistence World OneWorld Coexistence
  7. 7. OneWorld Struktuur CNC
  8. 8. J.D. Edwards modules Manufacturing Product Data Management Configurator Work Orders Material Planning Financial General Accounting Accounts Receivable Profit Management Accounts Payable Contract Billing Fixed Assets Change Management Foundation Address Book Workflow Tools Report Writing Job Cost Quality Management Resource & Capacity Planning Forecasting Shop Floor Management - Service Billing Localization Property Management Expense Management Benefits Administration Human Resources HR and Payroll Foundation Recruitment Mangement Performance Management Compensation Management Position Control Partner Process Safety & Health Employee Self Service Managers Self Service Distribution Warehouse Managementt Inventory Management Advanced Stock Valuation Sales Order Management Electronic Commerce Transportation Management Procurement Material Planning Contact Center Sales Force Automation CRM Field Service Marketing Automation Partner Relationship Management Visual Configurator Demand Consensus Mobile Sales Call Management Service Order Management Customer Service Management System Installed Based Management Service Contract Management Customer Service Setup Customer Self-Service Supply Chain Management Demand Consensus Demand Planning Enterprise Asset Management Fixed Assets Plant & Equipment Mngt Product Scheduling (Discrete) Production & Distribution Planning Strategic Network Optimization Warehouse & Transportation
  9. 9. Aantallen <ul><li>2500 tabellen </li></ul><ul><li>3700 batch programma’s </li></ul><ul><li>2300 interactive programma’s </li></ul><ul><li>55000 data elementen </li></ul>
  10. 10. Concepten J.D. Edwards <ul><li>One look and feel </li></ul><ul><li>Version/processing options </li></ul><ul><li>UDC tables </li></ul><ul><li>QBE </li></ul><ul><li>Grids </li></ul><ul><li>Attachments </li></ul><ul><li>Import/Export/Office integration </li></ul><ul><li>Workflow </li></ul><ul><li>Alle multi’s </li></ul><ul><ul><li>Currency </li></ul></ul><ul><ul><li>Site </li></ul></ul><ul><ul><li>Company </li></ul></ul><ul><ul><li>Language </li></ul></ul><ul><ul><li>User </li></ul></ul><ul><li>Toolset </li></ul><ul><ul><li>Inclusief sources </li></ul></ul>
  11. 11. Demo <ul><li>Integratie </li></ul><ul><li>Masterdata </li></ul><ul><li>Product costing/manufacturing accounting </li></ul><ul><ul><li>Items </li></ul></ul><ul><ul><li>Boms </li></ul></ul><ul><ul><li>Routings </li></ul></ul><ul><ul><li>Workorders </li></ul></ul>
  12. 12. Reporting tools <ul><ul><li>Enterprise Report Writer </li></ul></ul><ul><ul><li>ODA </li></ul></ul><ul><ul><li>BI </li></ul></ul><ul><ul><ul><li>Cognos, </li></ul></ul></ul><ul><ul><ul><li>Microstrategy </li></ul></ul></ul>
  13. 13. Demo OneWorld
  14. 14. Deloitte & Touche methodologies <ul><li>SolutionPrint for J.D. Edwards - Integrates Process Models, Industry Issues, document publishing, ERP Mapping and simulation in an advanced modeling tool to provide integration between business process improvement and ERP application implementations. </li></ul>Solution Modeler <ul><li>Express TM for J.D. Edwards - S pecific, pre-scaled application implementation methodology designed to increase value to J.D. Edwards clients by streamlining activities and eliminating those that have marginal value. The methodology integrates with other tools such as SolutionPrints and ValuePrint TM . </li></ul>Browser Front End
  15. 15. Deloitte & Touche methodologies <ul><li>Synergy— A collection of databases containing information on Deloitte & Touche people, engagements, methods, research, service lines, industries, deliverables, and best practices. </li></ul><ul><li>Value Prints - A structured, experience based method for uncovering the business value of process improvement and technology investments. It builds a quantifiable business case around these investments. </li></ul>MS Excel Value Prints ™ Browser Front End <ul><li>Deloitte Online eRoom provides shared, secure workplaces on the Web for distributed project teams to do their work. eRoom enables your team to discuss ideas, share information, and make decisions, all within a central location. </li></ul>Browser Front End
  16. 16. J.D. Edwards tools <ul><li>Autopilot </li></ul><ul><li>Content manager </li></ul><ul><li>Knowledge garden </li></ul>
  17. 17. The Express™ methodology Flexible Modeling Piloting Migration Comprehensive and robust enough to handle the most complex projects, yet scales to address more limited scope, low cost, rapid timeframe projects. Already designed to meet CSM needs. Ties together project management, process improvement, change management, system configuration, process integrity, technology infrastructure, and training. Incorporates reliable project management tools to manage large, complex projects, ensuring integration of desired outcomes. Emphasizes results in terms of budget, schedule, and quality in addition to technology and process improvement objectives. Integrated Structured Focused Implementation Construction Design Visioning & Targeting Scoping and Planning
  18. 18. Express methodology for J.D. Edwards Information Technology Training and Performance Support Change Leadership Program Management Process Redesign and Package Implementation Process and Systems Integrity Construction Implementation Design Visioning & Targeting Scoping & Planning
  19. 19. Express for Implementation; example Scoping & Planning Implemen tation Construc tion Design Visioning & Targeting Scoping & Planning Activities <ul><li>Specify objectives </li></ul><ul><li>Determine implementation strategy </li></ul><ul><li>Define project organization </li></ul><ul><li>Formulate detailed work plan </li></ul><ul><li>Define project management </li></ul><ul><li>Construct risk analysis </li></ul><ul><li>Define training program </li></ul><ul><li>Make As-Is process model </li></ul>Products <ul><li>Objectives </li></ul><ul><li>Scope & Planning </li></ul><ul><li>As-Is Process Model </li></ul>Phase I: Objectives and Planning <ul><li>Scope of implementation </li></ul><ul><li>Implementation strategy </li></ul><ul><li>Project team & organization </li></ul><ul><li>Detailed project plan </li></ul><ul><li>Project management standards </li></ul><ul><li>Risk area map </li></ul><ul><li>Training program </li></ul><ul><li>As-Is process model </li></ul>Implemen tation Construc tion Design Visioning & Targeting Scoping and Planning
  20. 20. Express for Implementation; example Visioning & Targeting Implemen tation Construc tion Design Visioning & Targeting Activities Products Implemen tation Construc tion Design Visioning & Targeting Scoping and Planning Phase II: Business Model <ul><li>Design conceptual To-Be process model </li></ul><ul><li>Set up training program </li></ul><ul><li>Create communication plan </li></ul><ul><li>Adjust SolutionPrints for client </li></ul><ul><li>Find best solution </li></ul><ul><li>Design communication plan </li></ul><ul><li>Define migration demands </li></ul><ul><li>Design To-Be process model </li></ul><ul><li>SolutionPrints for client </li></ul><ul><li>Vision for primary processes </li></ul><ul><li>Communication plan </li></ul><ul><li>Demands for migration </li></ul><ul><li>To-Be process model </li></ul>Scoping & Planning
  21. 21. Express for Implementation; example Design Implemen tation Construc tion Design Visioning & Targeting Scoping & Planning Activities <ul><li>Create and validate business process design </li></ul><ul><li>Use Business Case </li></ul><ul><li>Test Prototypes & Simulations </li></ul><ul><li>Analyze and resolve Gaps </li></ul><ul><li>Create data conversion plan </li></ul>Products <ul><li>Detailed process design </li></ul><ul><li>Plan for applications & technology </li></ul><ul><li>Plan Change Management </li></ul>Phase III: Detailed Process Design <ul><li>Detailed design business processes </li></ul><ul><li>Reports and forms </li></ul><ul><li>Allocation of implementation tasks </li></ul><ul><li>Specifications conversion and interfaces </li></ul><ul><li>System documentation plan </li></ul>Implemen tation Construc tion Design Visioning & Targeting Scoping and Planning
  22. 22. Express for Implementation; Project Management Project Management is the Critical Success Factor for the successful delivery of the implementation project in time and in budget. Results are monitored with the Business Case. Initiation Project Management & Planning Quality Assurance, Risk Management & Management Guidance Business Case Implemen tation Construc tion Design Visioning & Targeting Scoping & Planning Project Management
  23. 23. Express for Implementation; Design & Implementation Implemen tation Construc tion Design Visioning & Targeting Scoping & Planning Change Imperative Gap Identification, Resolution & Quick Hits Configuration Process Scope Internal &External Assessment Process Vision & Targets Process Design Integration Test Implementation & Cutover Support Enterprise Structure Acceptance Test Conference Room Pilot Data Design Data Implementation Process Design & Package Implementation
  24. 24. Express for Implementation; Change Leadership Implemen tation Construc tion Design Visioning & Targeting Scoping & Planning Change Readiness Assessment Commitment of the (Top) Management and optimal communication are the keywords for the successful delivery of the implementation . Change Leadership Project Team Mobilization Communication Plan Execution New Workforce & Management Job Skills Identification Workforce & Management Transition
  25. 25. Demo Express
  26. 26. CSM
  27. 29. SolutionPrint™ Level 2: Sub-processes Level 1: Processes Activity Supported by JDE Activity Not Supported by JDE Level 3: Activities
  28. 30. Framework for Using SolutionPrint™ SolutionPrint Legend SolutionPrint™ Models ERP Constraints Gap Analysis Opportunities List SolutionPrint Conference Room Pilot Phase IV Construction Phase III Design Phase II Visioning & Targeting Modeling Piloting High-Level As-Is Model Gap Analysis Gap Analysis Menu-Program ID & Composer ID Configuration Issues Repository To-Be Model
  29. 31. Demo Solution Modeler/Print
  30. 32. Knowledge sharing
  31. 34. Implementatie lessen <ul><li>Ben creatief </li></ul><ul><li>Let op grote volumes </li></ul><ul><li>Branch specifieke zaken </li></ul><ul><li>Commercieel talent </li></ul><ul><li>Interfacing en conversie </li></ul>
  32. 35. 10 reasons for failure… ( Source: Deloitte & Touche CIO Survey ) 82% Resistance to Change Inadequate Sponsorship Unrealistic Expectations Poor Project Management Case for Change Not Compelling Project Team Lacked Skills Scope Expansion / Uncertainty No Change Management Program No Horizontal Process View IT Perspective Not Integrated 72% 65% 54% 46% 44% 44% 43% 41% 36% Percentage of Firms 0 10 20 30 40 50 60 70 80 90
  33. 36. Knowledge sharing by Consultants Contribution key-users Contribution consultants Knowledge transfer The result of knowledge sharing: independent key-users
  34. 37. Contact informatie