Achieving "Boundaryless University" via ERP/KM Architecture


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  • If you see a number like this, what does it mean to you? Not, much isn’t it? But, if you organize the number in this way then you might think about something familiar! It might be a SS#, but still not useful to you are interested in identity theft, is that right? think about the social security number of students in a university roaster without names, they just form data that can be used for different purposes. If the university administration associated these social security numbers with names and grades and then compare these grades with other competing universities then that will result in information. Furthermore, if the university used the resultant information to reward the top 10% for their exceptional performance, then that is knowledge. This is because data morphed into decision-making means or turned into actionable information The contextual level increases So, how technology helps in this?
  • Achieving "Boundaryless University" via ERP/KM Architecture

    1. 1. Achieving “Boundaryless University” via ERP/KM Architecture Mirghani Mohamed Information Systems & Services The George Washington University [email_address] Copyright Mirghani Mohamed 2000. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
    2. 2. <ul><li>ERP II Evolution </li></ul><ul><li>Knowledge Transformation </li></ul><ul><li>Integration of ERP/KM </li></ul><ul><li>The Boundaryless university model </li></ul><ul><li>Pros and cons </li></ul><ul><li>Summary </li></ul>Agenda
    3. 3. ERP Evolution Enterprise Resource Planning II ERP II 2000’s Enterprise Resource Planning ERP 1990’s Manufacturing Resource Planning MRP II 1980’s Materials Requirement Planning MRP 1970’s Description Technology Period
    4. 4. What is ERP II? <ul><li>“ a business strategy and set of industry- domain-specific applications that build customer and shareholder communities value network system by enabling and optimizing enterprise and inter-enterprise collaborative operational and financial processes” </li></ul><ul><li>(Sources: Gartner’s Research Note SPA-12-0420) </li></ul>
    5. 5. ERP II Value Network Customer Supplier Core ERP
    6. 6. Conventional ERP vs. ERP II <ul><li>Scope : OLTP vs. New relationship networks </li></ul><ul><li>Domain-specific : Monopolized vs. Public </li></ul><ul><li>Functionality : Financial vs. (+) Knowledge </li></ul><ul><li>Business process : Internal vs. Networked </li></ul><ul><li>Architecture : Monolithic closed vs. Robust hub </li></ul>
    7. 8. The ERP II Forecast <ul><li>“ The higher-education ERP landscape is quickly emerging from a post-Internet hangover to a period where ERP II issues such as integration , collaboration and Internet architectures will be predominant ” </li></ul><ul><li>Gartner Research 2002 </li></ul>
    8. 9. Where are we? Source Gartner Research
    9. 10. Knowledge Management (KM) <ul><li>What is KM? </li></ul><ul><ul><li>“ KM is to leverage relevant intellectual capital to enhance enterprise's efficiency, effectiveness and innovation” </li></ul></ul><ul><li>“ Professor Stankosky of IKM at GWU” </li></ul><ul><li>Sharing of Knowledge Contradicts law of diminishing returns </li></ul><ul><li>KM practices for the model: CoP, double loop learning, Knowledge maps (yellow books), Best practices. </li></ul>
    10. 11. Knowledge Transformation Corporation Networks & CoP Cross-Functional Knowledge Scope Ownership Cognosphere Individual Functional Departmental ERP ERP II Inference Action
    11. 12. <ul><li>570230931 </li></ul><ul><li>570-23-0931 </li></ul><ul><li>570-230-0931 John Doe </li></ul><ul><li>Is one of the top ten of his class </li></ul><ul><li>will obtain the award of $10K </li></ul>The Contextual Continuum Data Information Knowledge
    12. 13. Does Technology Help? <ul><li>The role of IT in KM </li></ul><ul><li>The type of knowledge determines IT role: </li></ul><ul><ul><ul><li>Explicit knowledge (conventional ERP) </li></ul></ul></ul><ul><ul><ul><li>Tacit knowledge (ERP II to some degree) </li></ul></ul></ul><ul><li>ERP II Integration is about managing & accessing Knowledge (not data) </li></ul><ul><li>Knowledge transformation is responsibility of the organization </li></ul>
    13. 14. ERP II and KM Similarity <ul><li>Both depend on integration </li></ul><ul><li>Structured & unstructured information (Taxonomy & Indexing) </li></ul><ul><li>Human side in synergy of ideas </li></ul><ul><ul><ul><li>Best Practices </li></ul></ul></ul><ul><ul><ul><li>Double loop learning </li></ul></ul></ul>
    14. 15. The Drivers <ul><li>The Knowledge Economy </li></ul><ul><li>Rising customer expectations & business growth rate </li></ul><ul><li>Globalization & Virtualization </li></ul><ul><li>September 11 </li></ul>
    15. 16. The Boundaryless University Model <ul><li>Assumptions: </li></ul><ul><ul><ul><li>Open robust ERP architecture </li></ul></ul></ul><ul><ul><ul><li>Knowledge sharing architecture </li></ul></ul></ul><ul><ul><ul><li>Knowledge sharing culture </li></ul></ul></ul><ul><ul><ul><li>Coopetitive academic partnership </li></ul></ul></ul><ul><ul><ul><li>The university is a learning university </li></ul></ul></ul><ul><ul><ul><li>Education has a different customer & different supply chain </li></ul></ul></ul>
    16. 17. The Learning University <ul><li>What is learning Organization? </li></ul><ul><ul><li>Is the university a learning organization? </li></ul></ul><ul><ul><ul><li>Applies new ideas to improve performance </li></ul></ul></ul><ul><ul><ul><li>Adapts to change and pressures in its environment </li></ul></ul></ul><ul><ul><ul><li>Crosses boarder to establish new strategic synergetic alliances </li></ul></ul></ul><ul><ul><ul><li>Comes with new ways to operate and sustain </li></ul></ul></ul><ul><li>Learning University is a pre-requisite for the boundaryless university </li></ul>
    17. 19. Domestic & Exotic Knowledge Source Mohamed, M. Intelligent Enterprise
    18. 22. Advantages <ul><li>Consolidation and integration (low cost) </li></ul><ul><li>Access & Manage knowledge not data </li></ul><ul><li>Inter-enterprise extension as learning organization </li></ul><ul><li>Information quality improvement, immediacy and transparency </li></ul><ul><li>Empowerment of constituents </li></ul>
    19. 23. Shortcomings <ul><li>Higher initial cost </li></ul><ul><li>Integration complexity </li></ul><ul><li>Long term implementation phase </li></ul><ul><li>High single vendor centricity </li></ul><ul><li>Single point of failure (needs DRP) </li></ul>
    20. 24. Summary <ul><li>ERP II is a competitive strategy that can be used to “outward” Education Ecosystem </li></ul><ul><li>The system manages Knowledge capital and not data repositories </li></ul><ul><li>Learning University is a pre-requisite for the “Boundaryless University” </li></ul>
    21. 25. Questions & Comments [email_address] Information Systems & Services The George Washington University