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2009 BearingPoint Public Services National Association of ...

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  • 1. The Changing Face of Government National Association of State Comptrollers Conference Annapolis, Maryland March 25, 2009 Donald E. Edmiston Robert L. Powell Senior Government Advisor Senior Advisor-Government Policy BearingPoint, Inc Cansler Fuquay Solutions, Inc.
  • 2. Economic Impact on States
  • 3. Economic Impact on States
    • Center on Budget and Policy Priorities
    • March 13, 2009 Update
    • Estimated combined total for budget deficits of more than $350 billion through fiscal year 2011
  • 4. Short Term Solutions
  • 5. Short Term Solutions Short-term solutions Reduce budgets Increase revenues Draw down reserve s Cut funds for health and welfare programs Decrease spending on education programs Reduce workforce Raise taxes Increase fees Tap into rainy day funds Utilize other available reserve funds Lack of change-driven enterprise solutions Create negative effect on constituents and the economy
  • 6. Long Term Solutions
  • 7. Long Term Solutions Long-term solutions Make government efficient and effective Reduce operating costs Modernize and standardize infrastructure • Consolidate data centers • Upgrade networks • Standardize desktop hardware and software • Standardize e-mail • Standardize servers/databases Restructure government • Develop communities of practice • Implement shared services • Consolidate constituent programs • Consolidate agencies Establish common business processes • Revise or issue administrative policies and procedures • Restructure business rules • Realize short-term gains Automate processes Institute spend management controls Implement inventory management tools Improve complement control of funded vacant positions Roll out shared services Improve financial return on investment Reallocate to constituent programs/rainy day fun d Change-driven enterprise solutions Increase public return on investment Maintain and improve constituent services Organize a continuous improvement–management and productivity unit for ongoing identification, evaluation and implementation of enterprise-wide management and productivity improvements
  • 8. Meeting The Needs Of Leadership
  • 9. Meeting The Needs Of Leadership
    • Governors Want Fast and Accurate Data
    • Do your current systems allow this and are they sustainable in the years ahead?
    • Are your business rules standardized; is information collected consistently; who controls the accuracy of the data; is the data in disparate systems?
    • Are you competing with private interests with information more current and relevant than yours?
    • Can your systems provide you the level of service needed for the Federal Stimulus Package??
    • Will you be the one in control (responsible) when systems die?
  • 10. Re-engineering in Times of Change
  • 11. Re-engineering in Times of Change
    • Enterprise Solutions---Legacy Systems Out—ERPs In?
    • -Legacy Systems: Outdated; Losing Support; High Risk
    • -Enterprise Solutions: Current data; Integrated; Efficient
    • Cost vs ROI---Short Term/Long Term
    • -Significant Up-Front Investment
    • -ROI Can Be Recaptured Through Efficiencies
    • Statutory/Policy/Culture Changes
    • -Break Down Barriers
    • -Policies/Business Practices Must Conform to Enterprise
    • -Elected Officials Must “Buy-Into” the Program
    • Managing the Change to the ERP
    • -Engaged Committee Structure
  • 12. Why Make The Changes In Technology And Business Processes?
  • 13. Why Make The Changes In Technology And Business Processes?
    • Better information---FASTER! Return on Investment!
        • Inventory Management
          • -Reduction in Warehousing/JIT Inventory; PA saved $4M
          • -Centralized Control Results in Faster Closing of FY
        • Spend Management
          • -Qualify for Discounts—NYCHA Projects Savings of $2M per year
          • -Reduced “Maverick” Spending—NYCHA Expects $19M Savings
        • Procurement Management
          • -Eliminate Double Ordering
          • -Shared Services Center Aids in Procurement
          • -Reduced Processing Costs
        • Improved Fiscal Stability and Accountability
  • 14. Closing Remarks
  • 15. Closing Remarks
    • ACHIEVE EFFICIENCIES THROUGH LESSONS LEARNED
    • -DO YOUR PLANNING AND ANALYSIS
    • -SELECT SOFTWARE RIGHT FOR YOUR ORGANIZATION
    • -SECURE ENTERPRISE SUPPORT-GOV./LEG.
    • -ENGAGED COMMITTEES W/STRONG KNOWLEDGE BASE
    • -FOCUS ON KNOWLEDGE TRANSFER
    • -STRONG TRAINING PROGRAM
    • -STRONG POST IMPLEMENTATION SUPPORT
    • -INVEST BEFORE CRISIS HITS
  • 16.