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A Defining Time: Pivotal Choices That Will Define Future Success
1. 1 A F L A C | W O R K F O R C E S R E P O R T
2013 Aflac WorkForces Report
A Defining Time:
Pivotal Choices That
Will Define Future Success
95
2. 2 A F L A C | W O R K F O R C E S R E P O R T
Current realities
• Unprecedented change ahead
• Crucial year for employers
• Confusion levels and costs rising
• Employee expectations evolving
2 A F L A C | W O R K F O R C E S R E P O R T
3. 3 A F L A C | W O R K F O R C E S R E P O R T
Current realities: Rising insurance costs
Source: Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 2003-2013
Average Annual Health Insurance Premiums and
Worker Contributions for Family Coverage, 2003-2013
4. 4 A F L A C | W O R K F O R C E S R E P O R T
Current realities: Rising health care costs
• Mean charge for a hospital stay for a heart
attack is $65,427 (U.S. Department of Health & Human Services)
• Some new cancer treatments can cost $10,000
per month (American Cancer Society)
5. 5 A F L A C | W O R K F O R C E S R E P O R T
Current realities: Low savings rate
Source: Bureau of Economic Analysis
6. 6 A F L A C | W O R K F O R C E S R E P O R T
About the
Aflac WorkForces Report
• Groundbreaking research designed to uncover timely
benefits trends that stand to impact companies – now and
in the future
• 3rd annual study includes responses from nearly 5,300
workers and 1,900 HR-decision makers & business
owners surveyed in January 2013
• Nationally representative sample of employees and
employers, conducted by Research Now
7. 7 A F L A C | W O R K F O R C E S R E P O R T
Latest findings
• Workers not ready for changes to health care
• Benefits represent a competitive advantage
• Engagement and communications are crucial
• Voluntary insurance in demand
8. 8 A F L A C | W O R K F O R C E S R E P O R T
EMPLOYER PERSPECTIVES
9. 9 A F L A C | W O R K F O R C E S R E P O R T
Today’s employers:
• Concerned about rising costs
• Lack understanding about reform
• Have done little to prepare for changes
• Don’t plan to communicate and engage
10. 10 A F L A C | W O R K F O R C E S R E P O R T
Top HR challenges for employers
34%
Retaining
employees
37%
Improving
worker
productivity
55%
Controlling
health care
costs
11. 11 A F L A C | W O R K F O R C E S R E P O R T
Top benefits challenges for employers
40%
Understanding
the health
care
landscape
19%
Understanding
what benefits
employees
want
68%
Offering
robust
benefits while
staying within
budget
12. 12 A F L A C | W O R K F O R C E S R E P O R T
Health care reform: Confusion
• 27% understand health care reform
• 13% say educating employees about
health care reform is a concern
13. 13 A F L A C | W O R K F O R C E S R E P O R T
EMPLOYEE PERSPECTIVES
14. 14 A F L A C | W O R K F O R C E S R E P O R T
Today’s workforce:
• Financially unprepared and not protected
• In denial about health realities
• Aren’t engaged in benefits decisions
• Fear changes to health system
15. 15 A F L A C | W O R K F O R C E S R E P O R T
Financially unprepared
57% have NO financial
plan or goals in place
43% NOT prepared to
pay for out-of-pocket
expenses
Only 31% feel confident in
financial future
26% have less than $500 to
pay for out-of-pocket
expenses
Workers Financially
Unprepared
16. 16 A F L A C | W O R K F O R C E S R E P O R T
Not protected
27%
dealing with personal or
family health issue
Only 31%
feel well protected by their
current insurance coverage
72%
want more benefits options
35%
are just SOMEWHAT
SATISFIED with benefits;
11% NOT AT ALL satisfied
Workers Not
Feeling Protected
17. 17 A F L A C | W O R K F O R C E S R E P O R T
In denial
Only 13% think
they/family will be diagnosed
with a serious illness
6% say they/family will
likely be in a car accident
56% say they/family will
NOT require a long-term
hospital stay
55% say they/family will
NOT be diagnosed with a
chronic illness
Workers Not Facing
Health/Accident Realities
18. 18 A F L A C | W O R K F O R C E S R E P O R T
84%
satisfaction
75%
decision
to leave
80%
refer a friend
81%
loyalty
Benefits matter
59%
of employees
are likely to accept a job
with
lower pay,
but better benefits
INFLUENCE
OF BENEFITS
PACKAGE
19. 19 A F L A C | W O R K F O R C E S R E P O R T
BEST PRACTICES
20. 20 A F L A C | W O R K F O R C E S R E P O R T
Best practices
Benefits
Options
Wellness
Total Health
Benefits
Marketing
Engagement
Best
Practices
21. 21 A F L A C | W O R K F O R C E S R E P O R T
THE VOLUNTARY ADVANTAGE
22. 22 A F L A C | W O R K F O R C E S R E P O R T
Desire for voluntary benefits
59%of employees would be likely
to purchase voluntary
insurance benefits if they were
offered
37%
say because “it offers me
more options.
33%
say to “give me more
comprehensive insurance
coverage.”
30%
say “to meet my needs.”
23. 23 A F L A C | W O R K F O R C E S R E P O R T
Impact of voluntary benefits
46% 53%
34%
48%
55%
65%
46%
62%
58%
73%
53%
69%
Believe employer is a
great place to work
Feel benefits package
meets family needs
Benefits package is more
competitive than other
companies
Satisfied with benefits
package
Job Satisfaction
Not offered Offered Enrolled
24. 24 A F L A C | W O R K F O R C E S R E P O R T
THE ROAD AHEADPATH FORWARD
25. 25 A F L A C | W O R K F O R C E S R E P O R T
• Understand employee expectations
• Assess benefits options and implications
• Weigh long-term impacts of decisions
• Plan for implementation and integration
• Engage workers early and often
Crucial steps: Companies
26. 26 A F L A C | W O R K F O R C E S R E P O R T
• Aflac.com/Insights
• GetTheRealCost.com
• Twitter: @Aflac @KipHavel
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Editor's Notes
Goal: Discuss top challenges for clientsTime: 30 seconds When we surveyed more than 2,100 employers, we asked them to name their top two human resources challenges. Not surprisingly, 49 percent said “controlling health care costs.” With the economy struggling, it’s only natural that employers would want to control their mounting benefits expenses – expenses that have been increasing steadily over the years and show no signs of slowing down. Business leaders are also starting to worry about employee retention. That’s no surprise, given that many employees are simply waiting for the economy to improve and the job market to loosen up before moving on to other employers. Benefits play an important role in determining whether an employee will stay or go, which puts employers in a bind: They’re trying to control costs by passing a greater share of health care costs on to employees – costs such as higher deductibles and co-pays – but employees say the quality and cost of benefits are a big employer differentiator. The third concern cited by employers is the need to increase worker productivity. With the economy struggling, cubicles are remaining empty. That means existing employees must carry a heavier burden in the form of increased productivity. As you’ll see, the WorkForces Study revealed a great deal about the effects of benefits on worker motivation, which is so crucial to productivity and, in turn, business success.
Goal: Discuss top challenges for clientsTime: 30 seconds When we surveyed more than 2,100 employers, we asked them to name their top two human resources challenges. Not surprisingly, 49 percent said “controlling health care costs.” With the economy struggling, it’s only natural that employers would want to control their mounting benefits expenses – expenses that have been increasing steadily over the years and show no signs of slowing down. Business leaders are also starting to worry about employee retention. That’s no surprise, given that many employees are simply waiting for the economy to improve and the job market to loosen up before moving on to other employers. Benefits play an important role in determining whether an employee will stay or go, which puts employers in a bind: They’re trying to control costs by passing a greater share of health care costs on to employees – costs such as higher deductibles and co-pays – but employees say the quality and cost of benefits are a big employer differentiator. The third concern cited by employers is the need to increase worker productivity. With the economy struggling, cubicles are remaining empty. That means existing employees must carry a heavier burden in the form of increased productivity. As you’ll see, the WorkForces Study revealed a great deal about the effects of benefits on worker motivation, which is so crucial to productivity and, in turn, business success.