Introduction of agpmpn quality program

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Introduction of agpmpn quality program

  1. 1. AGPMPN Quality Program Aesculapius Healthcare Consultants
  2. 2. About Us • Certified Quality Managers by the American Society of Quality. • The only TeamSTEPPS Patient Safety Strategy Provider in Nigeria. • USAID SHOPS Trainers that have trained Medical Directors on Financial Management. • AHIA- Aesculapius Hospital Improvement Advisory Hospitals with Performance Management, Organization Development, Process Improvement, Branding, Financial Management and Idea Generation
  3. 3. Present Challenges • Embarking on Quality Management Initiatives, without success • Waste of Resources and Time. • Externally Originated Strategies leading to disconnect between NEEDS and SERVICE DELIVERED
  4. 4. Conquering Challenges for Success • Need for Systematic Approach and New Models of Patient Safety and Quality Management, driven by YOU. The Components are: • Systematic and Tailored Capacity Development of Healthcare Professionals. • Individual Hospital Quality Empowerment Program • Peer Review with World-class Performance Oriented Healthcare Standards-suitably adjusted for our Environment
  5. 5. Systematic and Tailored Capacity Development of Healthcare Professionals
  6. 6. Hospital Leadership Engagement Workshop Healthcare Quality Manager Workshop
  7. 7. Unique AGPMPN Quality Program • Connect “classroom” development process to the current challenges and processes of change in Member Hospitals. • Adults learn through dialogue, experience and feedback • Organizational learning depends on a mix of external and internal experts • Individual and organizational learning reinforce each other
  8. 8. Effective Development Programs • Design Components must be well integrated with one another and the priorities of the Organization. • Most powerful way to learn is by reflecting on knowledge acquired with colleagues, making Participants go back and forth between the workplace and the classroom. • Interactive Reflection that breaks down boundaries between classroom and workplace.
  9. 9. AGPMPN Quality Program Quality Management Program Patient Safety Program Hospital Quality Index (HQI)
  10. 10. Individual Hospital Quality Empowerment Program
  11. 11. AGPMPN Quality Program Quality Management Program Patient Safety Program
  12. 12. Individual Practice Quality Empowerment • Patient Safety Culture Assessment • TeamSTEPPS Fundamental Course for Hospital Unit Leaders • Develop the Quality Management Plan • Develop Performance Measurement Indicators and Quality Goals • Review of Hospital Processes and Procedures
  13. 13. Individual Practice Quality Empowerment • Developing Patient Safety Implementation Plan • Collection and Analysis of Patient Safety Data • Integration of TeamSTEPPS into daily practice • Patient Safety Culture Assessment • Award of Patient Safety Hospital with Plaque
  14. 14. Individual Practice Quality Empowerment Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 1 Patient Safety Culture Assessment 1 2 TeamSTEPPS Fundamental Course for Hospital Team Leaders 2 3 Develop the Quality Management Plan 3 4 Develop Performance Measurement Indicators and Quality Goals 4 5 Review of Hospital Processes and Procedures 5 6 Developing Patient Safety Implementation Plan 6 7 Collection and Analysis of Patient Safety Data 7 8 Integration of TeamSTEPPS into daily practice 8 9 Patient Safety Culture Assessment 9 10 Award of Patient Safety Hospital with Plaque 10
  15. 15. Peer Review
  16. 16. Hospital Quality Index (HQI) Outcomes Leadership Strategic Planning Management Care Process Management Quality Management Risk and Patient Safety Management People Management Resource Management
  17. 17. HQI rates favourably with Other Healthcare Standards JCI HQI Safecare Origin American Surgeons in 1907, translated to Joint Commission Performance-Based Standards developed by Aesculapius Healthcare Consultants (AHC) Scaled-down Standards developed by COHSASA and JCI Cost Not Free: $2,180 - $37,245 Free Online Free (Pharmaccess) Accessibility Standards not available Standards available online Standards available online Assessments JCI Surveyors Interested Healthcare Professionals Pharmaccess Surveyors Status ISQUA Certified Aim to be ISQUA Certified NO: Tied to COHSASA Accreditation Other Programs None Includes Patient Satisfaction Module Tied to Medical Credit Fund (MCF) Other Benefits Most Experienced Healthcare Accreditation Body Empowers all Healthcare Professionals to assess Hospitals Rewards Quality Improvement with Market-rate Interest Loans Comparing Healthcare Standards
  18. 18. AGPMPN Ratings • Minimal • Moderate • High
  19. 19. Features of HQI • Performance Based • International Healthcare Standards • Simplified for all Healthcare Professionals
  20. 20. Developing AGPMPN Surveyors Culture Change Workshop for AGPMPN Quality Steering Committee Training of Quality Review Committee/ Surveyors Yearly Peer Review of Performance Grading of Hospitals based on Assessments Reward of Hospitals based on Assessments
  21. 21. Plan of Action May,2013 Jun-13 July Aug Sept Oct Nov Dec Jan-14 Feb-14 1 Engage withAGPMPN EXCO 1 2 IntroductionofThe AGPMPN QualityProgram 2 3 Hospital Leadership Engagement Workshop 3 4 Healthcare QualityManager Workshop 4 4 5 Individual Practice Quality Empowerment 5 5 5 5 5 AGPMPN Peer ReviewwithHQI Standards 6 The AGPMPN Quality Program
  22. 22. Results/ Objectives Participants are empowered to transform the Organizational Culture, where the following can flourish: • Patient Safety • Staff Safety • Quality Management • Performance Excellence.
  23. 23. Impact • Potential to influence all Healthcare Professionals and Service Delivery in Nigeria. • Build capacity for transformation and improve collaboration across the entire AGPMPN Membership by developing a new level of Peer Monitoring and Performance Management. • Point of reference in Health in Nigeria and Africa as a whole. • Activate Paradigm Change in Nigerian Healthcare
  24. 24. Universal Acclaim and Recognition as the first Group to deploy an intensive Quality Management and Patient Safety Program across board
  25. 25. Thank You
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