"Employees first customer second" by Mr.Vineet Nayar

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"Employees first customer second"Business Classics Presentation

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"Employees first customer second" by Mr.Vineet Nayar

  1. 1. BUSINESS CLASSIC PRESENTATION By TEAM FEDEX:- Alok,Anshuman,Saurabh
  2. 2. Vineet Nayar & HCL
  3. 3. Need to changeWhen to change ? Why to change ?What level of change ? Risks while changing ?
  4. 4. The Problem POINT BPOINT A
  5. 5. Mirror: Mirror• Excuse Culture• Praising the Past• Gen-X were not given preference• Three Groups(T , L , F)• The pyramid got inverted
  6. 6. Trust Through Transparency• To create transparency and trust bya) Making financial data open to allb) U&I Portal• To compete with the Global Playersa) As market was too large ($500 billion)b) Customers want transparency and collaborationThe first deal was Autodesk in November 2005.
  7. 7. Inverting the PyramidVictory – Still not gotShift Focus from product toCustomers People were running from there responsibilities Making people more accountable in the hierarchy
  8. 8. Inverting the PyramidWays to Reverse theAccountability:-
  9. 9. HCL Employee First initiative reveals how innovation can apply to organization systems as well.
  10. 10. Recasting the Role of CEO
  11. 11. FIND UNDERSTANDING IN MISUNDERSTANDING(1) It wont work when times get tough(2) We don’t need because time is good(3) Customer will never see the value(4) Implementation requires large scale initiatives(5) This has nothing to do with performance
  12. 12. SOME FACTS
  13. 13. VISIT UShttp://www.hcl.in/employeesfirst.asp

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