Mirror: Mirror• Excuse Culture• Praising the Past• Gen-X were not given preference• Three Groups(T , L , F)• The pyramid got inverted
Trust Through Transparency• To create transparency and trust bya) Making financial data open to allb) U&I Portal• To compete with the Global Playersa) As market was too large ($500 billion)b) Customers want transparency and collaborationThe first deal was Autodesk in November 2005.
Inverting the PyramidVictory – Still not gotShift Focus from product toCustomers People were running from there responsibilities Making people more accountable in the hierarchy
Inverting the PyramidWays to Reverse theAccountability:-
HCL Employee First initiative reveals how innovation can apply to organization systems as well.
FIND UNDERSTANDING IN MISUNDERSTANDING(1) It wont work when times get tough(2) We don’t need because time is good(3) Customer will never see the value(4) Implementation requires large scale initiatives(5) This has nothing to do with performance