This Lean Six Sigma Project done by student from Advance Innovation group which is posted to provide for benchmarking and best practices sharing purposes.
This Lean Six Sigma Project focuses on the issue of reducing the large number of desk tickets opened in the HR domain. HR is one of the biggest support function of any organization and thus its efficiency becomes critical to any organization's holistic growth, this project focuses on one of the pain area in HR i.e. high number of Desk Tickets and gives explanation around how to fix that and what are the steps in using DMAIC framework for this.
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