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iFeedback Research Solutions

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iFeedback offer research solutions for your business. The online space has created opportunities for business to reduce their research budget, get closer to their customers and staff. Partner with us …

iFeedback offer research solutions for your business. The online space has created opportunities for business to reduce their research budget, get closer to their customers and staff. Partner with us to optimize your capability and take advantage of that solution. Contact us to find out about our range of service from customer satisfaction surveys, employee surveys to academic offerings.

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  • 1. Keep Track of Change, Trends and Opinions
  • 2. Contents Introduction Research Project Management Online solutions No Spam Commitment Business Consulting Services Examples About Adriaan Buys Contact details Keep Track of Change, Trends and Opinions
  • 3. Introduction  iFeedback has a solution for all your survey, research and growth focussed business consulting needs.  At iFeedback we offer a range of online surveys to assess the views and opinions of your customers, employees and target audience.  Our systems capability and our experience enable us to deliver hassle-free online surveys, backed up with reliable data, statistical reporting, valuable analysis and specialist consulting.  If you need to understand the needs of your customers, staff or prospective clients and you want to evaluate your products and services, we can cater for all of your requirements reliably, efficiently and cost-effectively.
  • 4. Research Project management  Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met.  iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date.  We co-ordinate various aspects of your research project including the following: – Questionnaire design – Online Design and Hosting – Database Services – Response Management – Data Analysis  Your questionnaire is one of the most important parts of your research. If your research planning and your question design are lacking, so will your results.  The length of the questionnaire is also a key consideration.  We design questionnaires to maximize your response rate and minimize drop-out rates. We also ensure that the questionnaire is optimized for the online environment.  Our questionnaire design services will ensure that you get the optimal results from your research.
  • 5. Research Project management  Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met.  iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date.  We can co-ordinate various aspects of your research project including the following: – Questionnaire design – Online Design and Hosting – Database Services – Response Management – Data Analysis Capturing  We can capture and develop your online survey for you, eliminating the need for you to manipulate complex software. Conditional branching  This service ensures that only relevant questions are asked. Question type  Our software supports 9 different types of questions and we provide guidance and insight into which sets would best suit your unique needs. Data Format  Our standard package includes a dashboard, which provides real time feedback of your results.
  • 6. Research Project management  Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met.  iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date.  We can co-ordinate various aspects of your research project including the following: – Questionnaire design – Online Design and Hosting – Database Services – Response Management – Data Analysis  A successful survey needs to target and reach the best audience. To ensure this, we offer an email database service whereby we run an email campaign prompting targeted recipients to participate in the survey. There are two convenient and cost-effective options: 1. Cost per email - optimal for a targeted sample 2. Response Rate Guarantee - a fixed cost is levied and you only pay according to the number of responses  Records can be selected from the Database by the following criteria or combination thereof: Type of Industry; Type and/or Level of management ; Size of company ; Region; Gender; Ethnic group; JSE listed or subsidiary company; Foreign or locally owned companies.
  • 7. Research Project management  Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met.  iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date.  We can co-ordinate various aspects of your research project including the following: – Questionnaire design – Online Design and Hosting – Database Services – Response Management – Data Analysis  Managing the responses for your survey is a very important aspect of your data collection phase. Managing your response rate is one of our core functions.  Utilizing our database takes the stress and hassle out of finding suitable respondents and managing the feedback process.  Our services provide you with quality data and enable you to focus on data analysis rather than data collection.  Managing your sample size is important to determine how representative your sample is of your population. We can assist in sample size suggestions by weighing up the research cost and response rate requirements.
  • 8. Research Project management  Larger research projects require various resources to be co-ordinated and managed to ensure that project deadlines are met.  iFeedback enables online project management, keeping clients, suppliers and contractors constantly up to date.  We can co-ordinate various aspects of your research project including the following: – Questionnaire design – Online Design and Hosting – Database Services – Response Management – Data Analysis Tables  Our standard research package includes survey results in an excel worksheet or .csv document. We can also supply data tables to outline the results in detail. Charts  Our online dashboard includes basic charts but more specialized charts and complex statistics models can also be prepared. Documents  iFeedback aims to provide clients with the type of documents they require: PowerPoint , a Word document or an Excel spreadsheet.  iFeedback has extensive experience, skill and proficiency in data analysis and you are assured of quality insight.
  • 9. Online solutions iFeedback can address all of your online survey requirements. Our survey tools are user-friendly, comprehensive and efficient and can assist with a variety of requirements, including the following:  Customer service surveys  Client-needs assessment  Product and Services review  Employee feedback  Employee performance & productivity assessments  HR surveys  Project management information and surveys  Academic / thesis data and surveys  Ad hoc research survey and data collection
  • 10. Online solutions At iFeedback we tailor our services to suit your unique requirements. We aim to reduce costs and also offer add- on products to improve your surveys as and when required. We also offer data analysis and consulting services to maximise the benefits of the feedback received.
  • 11. No Spam Commitment  iFeedback takes spam seriously and offers clients guidance and advice to ensure that our clients give their email address lists careful consideration and thorough review.  We also advise our clients of the latest developments in online spam, online security and legal requirements.  From a business perspective, it is beneficial to send email only to people who are interested in what you have to offer.  Ideally, a self-developed business list should comprise only potential clients and individuals who are interested in receiving an email from you.  iFeedback can assist clients to develop solid strategies that retain existing customers, attract new ones and provide online recipients with a positive and hassle-free experience. This builds customer relations and protects our clients’ business reputations.
  • 12. Business Consulting Services  It’s one thing spending time and money conducting research but it’s another task knowing what follow-up action is best.  At iFeedback, we have the consulting expertise and experience to ensure that our clients use information wisely and effectively. After all, it’s what you do with research information that really counts.  iFeedback consulting services can guide you towards implementing optimal changes required, as indicated by your business analysis.  iFeedback is part of a major consulting network able to meet your specific consulting requirements, mainstream or specialist.  No matter how big or small your business is, iFeedback can provide valuable and insightful consulting services to help you steer your business in the right direction.
  • 13. Examples
  • 14. Examples
  • 15. About Adriaan Buys Adriaan Buys is the Managing Director of iFeedback Consulting. Adriaan launched iFeedback in response to a gap he identified in market research. He is passionate about bringing market research to businesses who previously did not see it as affordable. Adriaan has a wealth of experience in customer development and marketing. Previous employers include Colgate Palmolive, Unilever and Dairy Belle. Positions held at these companies include: Business Development Manager; Customer Development Manager; Customer Development Team Director and Professional Business Manager. His love for developing online solutions was fostered at a young age by his involvement in the family information technology business. He holds a Bachelor of Commerce, a Post Graduate Diploma in Marketing and a Masters Degree in Business Leadership and is currently studying towards a Doctorate in Philosophy (Ph.D.)
  • 16. Contact details iFeedback Consulting 977 Frances Baard Arcadia Pretoria, 0083 VOIP: +27 87 9804226 Mobile: +27 82 520 8335