Innovation
      Department of
       Technology

  City & County of
   San Francisco

Chris Vein/CIO, Blair Adams/CTO, Ro...
Introduction
City & County

   Population:          ~800k

     Area:          49 Square Miles

     Trade:             $8.8B
Higher Ed...
Government

   Mayor:          Gavin Newsom

 Employees:           27,000

Annual Budget:         $6B
  Districts:        ...
CIO:          Chris Vein
 Governance:       Federated
 Total Budget:    $175-250M
  Total Staff:      ~750
 Central Staff:...
Free & Open Source
     Software



‘Free as in Free speech not as in free beer’
Innovation
Downturn
For Real?
Opportunity
Leverage IP
Where to Start

Bugzilla
Crowd Source
Evolution
OpenLayers



Transparency
Micro-Prototypes
Embrace Risk
Not Alone
Share Alike
Serendipity
Inclusion
Crowd Source
Guerrilla Marketing
Pilot
Navigate
Social Networking
City & County




          Outpaced
Constraints
Innovation
New Channels
Social Networks
Web 2.0
Destination
“Fans”
Resources
Demo
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Innovation V8.Key

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Presentation for Swedish and Swiss delegations.

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  • Small population in high population region
    Small area
    Well educated population - State rate: 26.6%
    Young constituents
  • Large budget and employee base due to county functions

  • Four Key Project Areas:
    Fiber and Spectrum
    Fundamental Enabling Infrastructure
    CNC, Citywide Fiber, Public Safety Spectrum
    Infrastructure Modernization
    Ensuring Anytime Anywhere Operations
    Data Centers, Network Architecture, Security, QoS
    Workforce Collaboration
    Co-labor Working Toward Common Goal (Co-Sourcing & Crowd-Sourcing)
    Public / Private Partnerships
    Web 2.0
    Enabling User Collaboration and Communication
    YouTube, Facebook, Twitter, etc.

  • It’s Ok to try new things
  • Times have changed and we have a choice to either see this as an opportunity or a crisis
  • - Pay yourself first
    - $150k of Non-labor cost savings = a job saved
  • Google Day tied to performance plans
    Venture capital approach to prototypes and pilots
  • Smart people can build and maintain good software when given a chance
  • Makes sense of the Chaos
  • Customer Outreach and Feedback
    Tracking New Business

  • Constituent value: Tracking Civil Assets, Storm water control, Graffiti removal, Environmental stewardship etc.
  • Act on ideas quickly with whatever is handy
    See prototyping as on the job training
  • Standish Group Chaos Report 2004
    IT projects:
    18% failures
    54% late/over-budget
    28% on-time/on-budget
    No category for early / under budget!?
  • but it feels that way at times
  • Better to share results rather than build the same thing over and over
    - 58 counties in CA why build 58 GIS systems?
    - Better to build 1 and make 57 incremental improvements
  • Risk of Web 2.0 / FOSS: Loss of Managerial control
    Works for Gen X and Y but not so much for baby boomers
    Perhaps the vision was to build a tunnel
    You might end up with something that serves as at tunnel
    but doesn’t look like other tunnels you’ve seen
  • ‘Seed’ ideas amongst the team through sharing of web news
  • Shared technical documentation
  • Get the message out using non-traditional means
  • Most promising prototypes evolve to grass roots ‘enterprise’ pilots
  • Innovation does not mean chaos / do whatever you want
    Track:
    Prototype and Pilot candidates
    Collaboration success stories

  • Content published outstrips capabilities of
    current Web Content Management (WCM)
  • Inflexible
    No new media
    Scalability limits
    Budget constraints
    Low-cost options
  • 4 Pillars of Innovation
    - flexibility - no 1 size fits all
    - new tools - low cost or free
    - department owned content - DT infrastructure and customization
    - new media
    - integrated
  • Launching OpenGov Initiative
    - 5 New channels to communicate with residents
    YouTube, Flickr, Facebook, Twitter, Delicious
    - Open to all City departments
  • Leverage free stuff
  • Embrace opportunity for transparency in government
  • Put the content where most of the people are already going
  • A city with “Fans”? Why Not?
  • Training
    Relevant Content
    Keeping up with Technology trends

  • Innovation V8.Key

    1. 1. Innovation Department of Technology City & County of San Francisco Chris Vein/CIO, Blair Adams/CTO, Ron Vinson/PIO April, 2009
    2. 2. Introduction
    3. 3. City & County Population: ~800k Area: 49 Square Miles Trade: $8.8B Higher Education: 45% Seniors: 13.7%
    4. 4. Government Mayor: Gavin Newsom Employees: 27,000 Annual Budget: $6B Districts: 11 Founded: 1776
    5. 5. CIO: Chris Vein Governance: Federated Total Budget: $175-250M Total Staff: ~750 Central Staff: 250 $90M Central Budget: Technology
    6. 6. Free & Open Source Software ‘Free as in Free speech not as in free beer’
    7. 7. Innovation
    8. 8. Downturn
    9. 9. For Real?
    10. 10. Opportunity
    11. 11. Leverage IP
    12. 12. Where to Start Bugzilla
    13. 13. Crowd Source
    14. 14. Evolution
    15. 15. OpenLayers Transparency
    16. 16. Micro-Prototypes
    17. 17. Embrace Risk
    18. 18. Not Alone
    19. 19. Share Alike
    20. 20. Serendipity
    21. 21. Inclusion
    22. 22. Crowd Source
    23. 23. Guerrilla Marketing
    24. 24. Pilot
    25. 25. Navigate
    26. 26. Social Networking
    27. 27. City & County Outpaced
    28. 28. Constraints
    29. 29. Innovation
    30. 30. New Channels
    31. 31. Social Networks
    32. 32. Web 2.0
    33. 33. Destination
    34. 34. “Fans”
    35. 35. Resources
    36. 36. Demo

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