Small population in high population region Small area Well educated population - State rate: 26.6% Young constituents
Large budget and employee base due to county functions
Four Key Project Areas: Fiber and Spectrum Fundamental Enabling Infrastructure CNC, Citywide Fiber, Public Safety Spectrum Infrastructure Modernization Ensuring Anytime Anywhere Operations Data Centers, Network Architecture, Security, QoS Workforce Collaboration Co-labor Working Toward Common Goal (Co-Sourcing & Crowd-Sourcing) Public / Private Partnerships Web 2.0 Enabling User Collaboration and Communication YouTube, Facebook, Twitter, etc.
It’s Ok to try new things
Times have changed and we have a choice to either see this as an opportunity or a crisis
- Pay yourself first - $150k of Non-labor cost savings = a job saved
Google Day tied to performance plans Venture capital approach to prototypes and pilots
Smart people can build and maintain good software when given a chance
Makes sense of the Chaos
Customer Outreach and Feedback Tracking New Business
Constituent value: Tracking Civil Assets, Storm water control, Graffiti removal, Environmental stewardship etc.
Act on ideas quickly with whatever is handy See prototyping as on the job training
Standish Group Chaos Report 2004 IT projects: 18% failures 54% late/over-budget 28% on-time/on-budget No category for early / under budget!?
but it feels that way at times
Better to share results rather than build the same thing over and over - 58 counties in CA why build 58 GIS systems? - Better to build 1 and make 57 incremental improvements
Risk of Web 2.0 / FOSS: Loss of Managerial control Works for Gen X and Y but not so much for baby boomers Perhaps the vision was to build a tunnel You might end up with something that serves as at tunnel but doesn’t look like other tunnels you’ve seen
‘Seed’ ideas amongst the team through sharing of web news
Shared technical documentation
Get the message out using non-traditional means
Most promising prototypes evolve to grass roots ‘enterprise’ pilots
Innovation does not mean chaos / do whatever you want Track: Prototype and Pilot candidates Collaboration success stories
Content published outstrips capabilities of current Web Content Management (WCM)
Inflexible No new media Scalability limits Budget constraints Low-cost options
4 Pillars of Innovation - flexibility - no 1 size fits all - new tools - low cost or free - department owned content - DT infrastructure and customization - new media - integrated
Launching OpenGov Initiative - 5 New channels to communicate with residents YouTube, Flickr, Facebook, Twitter, Delicious - Open to all City departments
Leverage free stuff
Embrace opportunity for transparency in government
Put the content where most of the people are already going
A city with “Fans”? Why Not?
Training Relevant Content Keeping up with Technology trends
City & County of
Chris Vein/CIO, Blair Adams/CTO, Ron Vinson/PIO