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Creating A Lasting Impression
Personal Grooming &
Business Etiquette
• Created in the first 5 – 10
seconds of a meeting /
conversation
• Give the impression that you
are competent, knowledgeable
and professional
• Appeal to the senses
• Remember, first impressions
are the best impressions
The First Impression
• Clothes must not be too tight
• Necklines must not be plunging
• Nails, Hair – neat and well kept
Appearance - General
• Can reveal feelings
• Posture important
• Hands/Legs - avoid fidgeting
• Face – window to the soul
• Eye contact
• Smile
Body Language
• The moment a person speaks
he / she can be judged
• Must sound sincere and
confident
• Pronunciation is important
• Tone of voice
• Loudness
• Avoid using slang
Voice
• ‘Success = 10% Inspiration +
90% Perspiration’
– Thomas Edison
• Ensure that breath is fresh
• Smelly socks can be avoided
by wearing clean socks
everyday
The Nose Knows
• Most widely accepted form of first contact
• Should be firm not bone crushing
• Palm neither facing upward or downward
• Make eye contact and step into the handshake
The Handshake
• Do unto others as you
would like them do to you
• Good manners
• Politeness
• Creates goodwill
Etiquette
MMM TRAINING SOLUTIONS
Landline: +91-44-42317735
Cell: +91 9677044366
Cell: +91 9677040908
Email: administration@mmmts.com
Website: www.mmmts.com
Contact Information
Pramila Mathew
 CEO and Executive Coach
Pramila Mathew
 CEO and Executive Coach
Vikas V.
Vice-President
Training
Vikas V.
Vice-President
Training
MMM TRAINING SOLUTIONS
Landline: +91-44-42317735
Cell: +91 9677044366
Cell: +91 9677040908
Email: administration@mmmts.com
Website: www.mmmts.com
Contact Information
Pramila Mathew
 CEO and Executive Coach
Pramila Mathew
 CEO and Executive Coach
Vikas V.
Vice-President
Training
Vikas V.
Vice-President
Training

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Create an Indelible Impression

  • 1. Creating A Lasting Impression Personal Grooming & Business Etiquette
  • 2. • Created in the first 5 – 10 seconds of a meeting / conversation • Give the impression that you are competent, knowledgeable and professional • Appeal to the senses • Remember, first impressions are the best impressions The First Impression
  • 3. • Clothes must not be too tight • Necklines must not be plunging • Nails, Hair – neat and well kept Appearance - General
  • 4. • Can reveal feelings • Posture important • Hands/Legs - avoid fidgeting • Face – window to the soul • Eye contact • Smile Body Language
  • 5. • The moment a person speaks he / she can be judged • Must sound sincere and confident • Pronunciation is important • Tone of voice • Loudness • Avoid using slang Voice
  • 6. • ‘Success = 10% Inspiration + 90% Perspiration’ – Thomas Edison • Ensure that breath is fresh • Smelly socks can be avoided by wearing clean socks everyday The Nose Knows
  • 7. • Most widely accepted form of first contact • Should be firm not bone crushing • Palm neither facing upward or downward • Make eye contact and step into the handshake The Handshake
  • 8. • Do unto others as you would like them do to you • Good manners • Politeness • Creates goodwill Etiquette
  • 9. MMM TRAINING SOLUTIONS Landline: +91-44-42317735 Cell: +91 9677044366 Cell: +91 9677040908 Email: administration@mmmts.com Website: www.mmmts.com Contact Information Pramila Mathew  CEO and Executive Coach Pramila Mathew  CEO and Executive Coach Vikas V. Vice-President Training Vikas V. Vice-President Training
  • 10. MMM TRAINING SOLUTIONS Landline: +91-44-42317735 Cell: +91 9677044366 Cell: +91 9677040908 Email: administration@mmmts.com Website: www.mmmts.com Contact Information Pramila Mathew  CEO and Executive Coach Pramila Mathew  CEO and Executive Coach Vikas V. Vice-President Training Vikas V. Vice-President Training