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Serving Teens Effectively Power Point

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    Serving teens effect 2nd final ppt Serving teens effect 2nd final ppt Presentation Transcript

    • SERVING TEENS EFFECTIVELY Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively The launch of Impact 2012 helps to re-emphasize the importance of serving teens by setting Movement-wide goals of increasing the number of teens who attend the Club or teen center. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name> Introduction Boys & Girls Clubs of America:  Has been serving teens since the opening of the first Club in Hartford Connecticut  Not until 1995 when BGCA partnered with Taco Bell a national strategy for serving teens was developed  Serving Teens Effectively workshops was developed to assist Clubs in serving teens effectively Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Goal This workshop was designed to…  Help Clubs/Teen Centers develop and strengthen their teen program operations. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outcomes By the end of this workshop you will be able to:  Gain knowledge of staffing related to serving teens effectively  Apply new knowledge, skills, tools and strategies of the teen culture to serving teens  Operate a high impact teen program utilizing knowledge of adolescent development and their culture  Examine your Club/teen center environment to ensure it is teen friendly for the successful recruitment and retention of teens in its program Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Topic Titles Within this workshop we will cover the following topics:  Staffing  Programming  Facility Management  Outreach  Reviewing and Closing Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Please select someone you do not know or know the least and ask the following questions • Name • Boys & Girls Club • Position • Length of time in Position • # 1 Problem facing teens in your community • Share your learning expectations from this workshop Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively TOPIC 1: STAFFING Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Statistics Movement wide statistics on Teens:  In 2009 Boys & Girls Clubs served some 4.2 million youth through membership and community outreach  Teens represented approximately 31%  Boys & Girls Clubs of America’s strategic plan Impact 2012 is to increase the number of teens served, representing 36% by 2012 Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Topic Objectives After completing this topic you will be able to:  Examine effective staffing in your Club/teen center  Define and apply the definition of adolescence and its stages to working with teens  Examine adolescent development and adult stereotypes for working with teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Titles Within this topic we will cover the following lessons:  Lesson 1 – Staffing Your Teen Center  Lesson 2 – Skills and Qualities  Lesson 3 – Definition of Adolescence & Stages  Lesson 4 – Developmental Characteristics  Lesson 5 – Adult Stereotypes of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing By the completion of this lesson you should be able to:  Identify the importance of retaining teen- friendly professional staff Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Staffing Dimensions to be Effective with Teens:  Safety  Fun  Relationships  Opportunities/Expectations  Recognition Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Things to Consider when Staff Planning:  Qualified Staff  Adult to Teen Ratio  Regular Communications  Background Checks Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing The following are Types of Staff:  Paid Dedicated  Paid Shared/Contributing  Teen Staff  Volunteers Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to guide you in your quest of hiring right, quality committed staff to work in your Club or teen center. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Titles Within this topic we will cover the following lessons:  Lesson 1 – Staffing Your Teen Center  Lesson 2 – Skills and Qualities  Lesson 3 – Definition of Adolescence & Stages  Lesson 4 – Developmental Characteristics  Lesson 5 – Adult Stereotypes of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Objectives By the completion of this topic you will be able to :  Identify the skills and qualities needed for working with teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Definition of Skills and Qualities:  Skill – An ability that has been acquired by training: i.e., the skill of graphic design  Quality – A personality or character trait: i.e., kindness is one of her many qualities Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you begin identifying some of the skills and qualities staff needs when working with teens. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to allow you to take a snapshot at the skills and quality you possess for working with teens. Please complete the “Teen Self-Assessment” I am handing out base on how you interact with teens. Be honest; you are the only one who will see your responses. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Skills and Qualities to Demonstrate:  Friendly, fun and flexible  Compassionate and caring  Resourceful and real  Active, approachable and available  Patient and passionate  Able to be firm consistent and fair Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to guide you in determining whether you require a re- examination and/or reconfiguration of staffing patterns. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Summary  It takes a special kind of person, with special skills to be effective with teens  Staff plays an important role in helping teens navigate through this turbulent time  Staff needs to be committed  Be advocates for Teen members Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Titles Within this topic we will cover the following lessons:  Lesson 1 – Staffing Your Teen Center  Lesson 2 – Skills and Qualities  Lesson 3 – Definition of Adolescence & Stages  Lesson 4 – Developmental Characteristics  Lesson 5 – Adult Stereotypes of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Staffing Adolescence define:  Adolescence is the transition period of human development that occurs between childhood and adulthood Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Staffing Types of Adolescence:  Early Adolescence – This stage consists of young people between 13 – 15 years of age  Late Adolescence – This stage consists of young people between 16 – 18 years of age Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise will allow you to take a look at some of your perceptions about teenagers. This exercise will require you to stand up. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Titles Within this topic we will cover the following lessons:  Lesson 1 – Staffing Your Teen Center  Lesson 2 – Skills and Qualities  Lesson 3 – Definition of Adolescence & Stages  Lesson 4 – Developmental Characteristics  Lesson 5 – Adult Stereotypes of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Staffing Teenagers:  Are individuals with unique personalities and special interests, likes and dislikes  Are very different from younger children  Developmental characteristics and the changes that influences their behavior is helpful when programming for teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Objectives By the completion of this topic you will be able to :  Define and apply the five developmental areas of adolescence to working with teens  Identify the changes teens experience in each of the five developmental areas  Identify program implications to support the developmental areas Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Staffing Five Developmental Areas of Teens:  Physical Development – how adolescents bodies change with puberty  Cognitive Development – how adolescence gather ad process information about the world around them, their intellectual development  Emotional Development – coincides with cognitive development. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Staffing Five Developmental Areas of Teens cont’d:  Social Development – a teen’s concept of themselves in relation to others, their social interaction  Moral Development – concept of what is right and wrong, concept of rights and privileges Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you gain a clearer understanding of how adolescents develop, the changes experienced and the program implications for staff aligned to each characteristic. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Lesson Titles Within this topic we will cover the following lessons:  Lesson 1 – Staffing Your Teen Center  Lesson 2 – Skills and Qualities  Lesson 3 – Definition of Adolescence & Stages  Lesson 4 – Developmental Characteristics  Lesson 5 – Adult Stereotypes of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Basic Skills for Working with Teens:  Coaching  Diagnosing  Reality Testing  Mentoring  Goal Setting  Motivating to Action Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing Communication Skills:  Honesty and Listening  On the Edge of Adulthood  Building Relationships  Your Own Communication Skills Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Staffing The Teen Culture:  Music, clothing or games that teen’s desires are not always liked by adults  Stereotypes adults hold about teens impact the way staff works with teens  Way to measure the stereotypes adult hold about teens is to see how much adults are tuned into teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is designed to help you/adults measure how deeply “tuned in” you/they are or should be when working with teens. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Topic Conclusion  It takes a special kind of person with special skills to be effective working with teens  Staff plays an important role in helping teens navigate through these turbulent times  Staff needs to possess a commitment to teens  Staff needs to be an advocate for teens  Staff are responsible for teens and can lend emotional support by listening Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively TOPIC 2: PROGRAMMING Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Experts Says: “I want to be prepared for the financial obstacles that will come-up,” says Joshua Carter. “I want to build-up my credit score and focus on saving money as often as possible by limiting the costs of entertainment and clothes. I didn’t think about any of these things before participating in Money matters.” By Joshua Carter, Money Matters Ambassador Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Topic Objectives By the completion of this topic you will be able to : Identify and apply the Five Key Elements for deepening impact to Club programming Identify ways how to program specifically for teen members Identify ways to collect teen input and data Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming The Following Concepts that will be Covered:  The Five Key Elements for Deepening Impact  Program Diversity  Teen Programming  Developing the Teen Program  BGCA National Programs Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming  Impact is the Effect a BGC has on its members: the contribution the Club makes too the attitudes, skills, values and behaviors that enable youth to succeed in adulthood Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming The Study Concluded:  Club leadership has a high expectation that the Club will always provide the best possible experience to Club members  Club professionals believe in the capacity of every youth to succeed.  Leadership and staff expect everything the Club does to be world-class Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming The Five Key Elements of Deepening Impact:  Safe and positive environment  Fun  Supportive relationships  Opportunities and expectations  Recognition Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Activity and Program Define:  An activity is an experience designed to provide a direct experience of something for a period of time.  A program is defined as a planned event, designed to achieve stated goals and objectives. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Types of Programs in a BGC:  Overall Club Program – entire range of programs, activities and services  Core Program Area – a grouping of activities and services along common disciplines  Specific Program – part of a Core Program Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Progressive Programming Define:  Progressive Programming refers to the concept of adapting programs for Club members as they age and assuring that they stay interested in the program content. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Three Steps to Progressive Programming:  Developmentally Age Appropriate  Maintain a level of excitement  Differentiating your teen program from anything else in the community Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is to design to help you gain an idea of programs currently happening that you can use. In this exercise you are going to share the scope of local program ideas with one another to explore the diversity of teen programming at your Clubs. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to get you prepared to begin developing a successful teen center program based on an issue presented during the introductions. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Programming Involving Teens:  It is incumbent on staff to involve teens in determining what type of programs and activities needs to be implemented in the Club/teen center to meet teen’s needs. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  This group exercise will help you determine the many ways you can involve your teens in helping shape their experience at the Club/teen center. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively TOPIC 3: FACILITY MANAGEMENT Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility Experts Says: “In a study of two disadvantaged communities, residents agreed on some elements of an ideal neighborhood. They want safe places where children and adults can do things together, and they want to be surrounded by people who feel valued and who are involved in improving the neighborhood.” By: Saito, Sullivan, and Hintz 2000 Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Topic Objectives By the completion of this topic you will be able to :  Demonstrate how to create the positive place for teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility Some Concepts to Explore:  Scanning your Club/teen center Teen Environment  A Positive Place for Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility Club/Teen Center Environmental Scan:  Club/Teen Center Environmental Scan can be used to determine how “teen friendly,” or “teen attractive” the Club/teen center is for teens. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise will guide you when scanning your Club/Teen Center to determine if the site is “teen friendly” or “teen attractive.” Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility To be a Positive Place for Teens:  Facilities and equipment needs to be first-class  Representative of input and interest of teen members-reflections Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility The Positive Place for Teens should Offer:  comfortable, age-appropriate surroundings  a chance for teens to influence their space and program activities  program areas that are available after school, late evenings and on weekends  support and guidance from a cadre of caring adult professionals Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Facility Teen Area or Dedicated Space, should:  have a different look and feel from younger member program areas  be filled with teen imagery. Posters, photos and bulletin boards, should focus on teen needs and interests.  use teen-friendly furnishings to give the area an older, more contemporary feel Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you formulate your ideas about an ideal teen center area, the Positive Place for Teens, by using a powerful exercise known as visioning or guided imagery. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to provide you an opportunity to compare the vision you are holding on too about an ideal Club with where your teen program is today. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise TOPIC 4: OUTREACH Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • <Insert Program/Workshop Name>: <Insert Topic Title> Topic Objectives By the completion of this topic you will be able to :  Examine ways to recruit and retain teens  Identify how to determine teens needs and interests Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Lesson Title The Following Lesson will be covered: Lesson 1 - Attracting and Retaining Teens Lesson 2 - Needs and Interests of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Lesson Objective By the Completion of this lesson you should be able to:  Examine Ways to recruit and retain teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Lesson Topics  Developing a Recruitment Strategy  Retaining Teens  Collaboration/Networking Resources for Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach BGCA Teen Staff Survey Results:  Positive Staff Attitude  Programs that Meet Teenage Needs and Interests  In the “Right” Atmosphere Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach When Reaching out to Teens:  Assess the atmosphere of the Club/teen center  Offer events that are open to non-members teens  Maintain the right mixture of programs and professionals who are involved with and interested in teens  Ensure that the Club/teen center is FUN! Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Developing a Recruitment Strategy:  Recruitment and Outreach  Referrals  Special Events  Thought Leaders Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you begin the process of developing a teen recruitment strategy. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Retaining Teens  Needs more than one Approach  Require a Multi-Faceted Approach  Stemming from Programs that meet Teens Needs and Interest  Staff with the right skills and qualities  Time spent at the Club/teen center is FUN Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Lesson Title The Following Lesson will be covered: Lesson 1 - Attracting and Retaining Teens Lesson 2 - Needs and Interests of Teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach By the completion of this lesson you should be able to:  Identify how to determine the needs and interests of teens Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Needs and Interests Assessments:  Demographics – national and local  Needs and Interest Survey  Focus Groups Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach  National Data – reveals the issues facing teens on a national scale it can help identify problems the Club should be addressing  Local Data – is useful for designing program, areas of emphasis for teen center program design and for making the case when appeals for local funding and support are made Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you when addressing the needs and interests of the teens you are serving. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Steps for conducting Surveys:  Designing –define the reason for doing the survey  Conducting-pre-testing before sending out to intended audience  Reporting – recording and compiling to analyze the data Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Benefits of Surveys:  Responses are anonymous  Structured answer choices allow you to categorize points of view  You can carefully control the surveyed population to provide a cross section or specialized group for study. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Focus Groups:  Each group should consist of eight to 12 participants  Each session usually lasts one hour to 90 minutes.  The discussion focuses on a restricted number of topics.  The moderator has an agenda that outlines the major topics to be covered. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Disadvantage of Focus Groups:  The results are qualitative, not quantitative.  Getting teen participants together at one time can be difficult Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Outreach Advantage of Focus Groups:  They provide easy, fairly reliable access to ideas and attitudes of teens.  The group make-up can be carefully controlled.  Video- or audio-taped sessions can be reviewed  They provide input that can be turned into questionnaires for a quantitative study. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Interactive Exercise  The following exercise is design to help you begin to gain a clear road map to meeting the overall program need of the Club/teen center through surveys. Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively TOPIC 5: REVIEW AND CLOSING Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Workshop Outcomes By the completing this topic you should be able to :  Gain knowledge of staffing related to serving teens effectively  Apply new knowledge, skills, tools and strategies of the teen culture to serving teens  Operate a high impact teen program utilizing knowledge of adolescent development and their culture  Examine your Club/teen center environment to ensure the successful recruitment and retention of teens in its program Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Serving Teens Effectively Workshop Summary The Following are the topics covered in this Workshop:  Staffing  Programming  Facility Management  Outreach and Recruitment Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
    • Congratulations, you have completed: Serving Teens Effectively Workshop Copyright © 2007 Boys & Girls Clubs of America. All rights reserved