Interactive Digital

    • Southold,New York, United States

  • Industry Telecom / Mobile

  • Website

    www.interactive-digital.com

  • About Interactive Digital is the pioneer in Adaptive Technology for voice self-service and developer of the world’s first "Anonymous Personalization" offering. Our Adaptive Audio and VUI Cloud products improve Customer Service and reduce the cost of handling IVR calls. These patented technologies automatically learn caller behavior and skills in real time and deliver a personalized, more productive and more efficient call experience. With over 120 million production calls optimized to date, our clients have seen significant improvements in Customer Service and reductions in day to day Operational Expenses.

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abandonment rate adaptive automation rate call center costs call center costs operating costs user-centric ivr call experience cloud-based telephony computer telephony customer service ivr ivr applications ivr utilization multimodal customer care operating costs operating expense personalization speech speech speech technology user-centric voice application vui design

abandonment rate adaptive automation rate call center costs call center costs operating costs user-centric ivr call experience cloud-based telephony computer telephony customer service ivr ivr applications ivr utilization multimodal customer care operating costs operating expense personalization speech speech speech technology user-centric voice application vui design …less

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