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RAMP SAFETY OFFICER
RSO
INDONESIA AIRASIA
INTRODUCTION
• DEFINITIONS AND ABBREVIATION
• GENERAL PHILOSOPHY
• STRUCTURE ORGANISATION
• AIRCRAFT GROUND HANDLING
• GRO...
ACRONYMS
 ACFT Aircraft
 STA Schedule Time Arrival
 STD Schedule Time Departure
 ATA Actual Time Departure
 ETA Estim...
AIRLINE 3 LETTER CODE DESTINATION
 KBR KOTA BAHRU
 LGK LANGKAWI
 MYY MIRI
 TWU TAWAU
 KUL KUALA LUMPUR
 KCH KUCHING
...
GENERAL PHILOSOPHY
RAMP OBJECTIVES
1. SAFETY
-To ensure airsade safety adhered at all times
2. ON TIME PERFORMANCE
- Being...
RAMP STRUCTURE ORGANIZATION
SENIOR RAMP
EXECUTIVE
RAMP TL CGK
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
RAMP TL DPS
RAMP SAFETY
...
RAMP SAFETY OFFICER PROCESS CHART
RSO
RAMP CHECK
FLIGHT MONITOR
IRREGULARITY REPORT
INCIDENT / ACCIDENT REPORT
DAILY REPOR...
RAMP PLEDGE
• To report for work 15 minutes earlier
• To be well groomed and in full uniform
• To always observe safety pr...
WHAT IS RAMP IN AVIATION
Ramp is the ground area where aircraft
handlers are working at
Ramp is popularly referred to as...
FUNCTIONS AND RESPONSIBILITIES
 The purpose of Ramp Services Department
- Perform the ground handling functions
 Ramp Wo...
AIRCRAFT GROUND HANDLING
AirAsia especially in Indonesia area subcontract
to a handling agent.
The major catagory of groun...
GROUND SUPPORT EQUIPMENT
(GSE)
GSE IS THE EQUIPMENT FOUND AT AIRPORT,
USUALLY ON THE RAMP, THE SERVICING AREA
BY THE TERM...
GSE LIST
• Aircraft Tow Tractors
• Airstarts
• Air Conditioners
• Baggage Carts
• Baggage Tractors
• Belt Loaders
• Cargo ...
GSE _ PICTURES
TLD Air Conditioner
Airstartr
Aircraft – tow- Tractor
Belt Loader
RAMP SAFETY
BOTH AIRCRAFT AND GROUND VIHICLES
OPERATED BY VARIOUS COMPANIES USE THE
APRON.
THIS IS OFTEN A HECTIC PLACE,...
STANDARDISED PROCEDURES
• GROUND TRAFFIC
• LVP _ LOW VISIBILITY PROCEDURES
• HOW TO BEHAVE AROUND AIRCRAFT
• HANDLING / TU...
SAFETY PRINCIPLES
Safety means preventing injury to people or
damage to aircraft, vihicles or infrastructure
due to human ...
ACCIDENTS AND INCIDENTS REASON
1. Technical breadown or System failure.
2. Human errors : when someone make a
mistake, is ...
SAFETY POSITIONING
OF PAX STEP
SAFETY MANAGEMENT SYSTEM
(SMS)
INTRODUCTORY
It is a toolbox that contains the tool that an
aviation organization needs in ...
FIVE OF AVIATION’S MOST CHERISHED
SAFETY SLOGANS
o IN AVIATION, SAFETY IS FIRST
o SAFETY IS EVERYBODY’S RESPONSIBILITY
o I...
PERSONNEL LICENCE
• FOO LICENCE
• FLUENT IN ENGLISH BOTH ORAL & WRITTEN
• HARD WORKING, ABLE TO WORK INDIVIDUAL
AND TEAM
•...
HUMAN FACTOR AWARENESS
• INTRODUCTORY
• A FIELD OF SCIENCE AND APPLICATION, THE
GOAL OF WHICH IS TO OPTIMIZE THE
PERFORMAN...
THE DIRTY DOZEN
1. Lack of Communication
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue...
DANGEROUS GOODS
• Definition of Dangerous Goods
Articles or subtances with are capable of posing
a risk to healt, safety, ...
HAZARDOUS MATERIALS
TRANSPORTATION WITH AIRCRAFT
INTERNATIONAL NATIONAL
United Nation – IAEA
(International Atomic Energy ...
GENERAL
Dangerous Goods Categories;
• Dangerous Goods Acceptable
• Dangerous Goods Forbidden
• Dangerous Goods Forbidden u...
HAZARD CLASSES AND DIVISIONS
1. EXPLOSIVE
2. GASES
3. FLAMMABLE LIQUIDS
4. FLAMMABLE SOLIDS
5. OXIDIZING SUBSTANCE AND ORG...
AIRASIA RAMP ACTIVITY
OTP = 25 MINUTES
ON TIME PERFORMANCE
RAMP ACTIVITIES
RAMP ON GROUND
ACTIVITIES
DEPARTURE
ACTIVITIES
ARRIVAL
ACTIVITIES
CONCURRENT
ACTIVITIES
ARRIVAL ACTIVITIES
Aircraft parking Aircraft with Aviobridge
Catering up lift Lavatory servicing
LOADING UNLOADING ACTIVITIES
Loading baggage Loading cargo
Baggage to compartment Cargo to compartment
DEPARTURE ACTIVITIES
Refueling Ready to push back
Tow bar at nose wheel Proceed to departure
FOREIGN OBJECT DEBRIS
(FOD)
ANYTHING THAT IS A FOREIGN OBJECTS ON
THE TARMAC / APRON IS A DEBRIS
ENGINES CAN SUCK UP LOO...
ANNEX 17
DEFINITION
• ICAO ANNEX 17 IS A SECURITY REGULATION
• UNACCOMPANIED BAG = SECURITY RISKS
ICAO ANNEXES
• Annex 1 PERSONNEL LICENCING
• Annex 2 RULES ON THE AIR
• Annex 3 METEOROLOGICAL SERVICE
FOR INTERNATIONAL A...
ANNEX (Cont’d)
• Annex 9 FACILITATION
• Annex 10 AERONAUTICAL TELECOMMUNICATIONS
VOLUME I : Part I : Equipment & System
Pa...
ANNEX (Cont’d)
• Annex 16 ENVIRONMENTAL PROTECTIO
VOLUME I : Aircraft Noise
VOLUME II: Aircraft Engine
Emmisions
• Annex 1...
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  1. 1. RAMP SAFETY OFFICER RSO
  2. 2. INDONESIA AIRASIA
  3. 3. INTRODUCTION • DEFINITIONS AND ABBREVIATION • GENERAL PHILOSOPHY • STRUCTURE ORGANISATION • AIRCRAFT GROUND HANDLING • GROUND SUPPORT EQUIPMENT (GSE) • RAMP SAFETY • SAFETY PRINCIPLES • SAFETY MANAGEMENT SYSTEM (SMS) • PERSONNEL LICENCE • HUMAN FACTOR AWARENESS • DENGEROUS GOODS AWARENESS • AIRASIA RAMP ACTIVITY • APPENDIX
  4. 4. ACRONYMS  ACFT Aircraft  STA Schedule Time Arrival  STD Schedule Time Departure  ATA Actual Time Departure  ETA Estimate Time Arrival  ATD Actual Time Departure  ATC Air Traffic Control  AOG Aircraft On Ground  GPU Ground Power Unit  APU Auxiliary Power Unit  ASU Air Start Unit  ACU Air Cond Unit  BRC Baggage Reconciliation Chart  OPS Operation  RTB Return To Base  FLT Flight  NLG Nose Landing Gear  PLB Passanger Loading Bridge  DOW Dry Operating Weight  MTW Maximum Take off Weight  MLW Maximum Landing Weight  PAX Passanger  ASAP As Soon As Possible  EPM Engeneering Procedure Manual  PIPO Powere In Power Out  BGE Baggage
  5. 5. AIRLINE 3 LETTER CODE DESTINATION  KBR KOTA BAHRU  LGK LANGKAWI  MYY MIRI  TWU TAWAU  KUL KUALA LUMPUR  KCH KUCHING  CGK CENGKARENG  AOR ALOR STAR  SUB SURABAYA  JOG JOGJAKARTA  HKG HONGKONG  PER PERTH  DRW DARWIN  DPS DENPASAR  BDO BANDUNG  SIN SINGAPORE  SOC SOLO  CNX CHIANG MAI  BKK BANGKOK  MES MEDAN  HKT PHUKET
  6. 6. GENERAL PHILOSOPHY RAMP OBJECTIVES 1. SAFETY -To ensure airsade safety adhered at all times 2. ON TIME PERFORMANCE - Being efficient at all time - To handle all the handling and services during within 25 mins turn arround 3. COST - Everyone’s responsibility to minimize department cost in term of cost control 4. NO PILFERAGE - To aim for NIL pilferage cases
  7. 7. RAMP STRUCTURE ORGANIZATION SENIOR RAMP EXECUTIVE RAMP TL CGK RAMP SAFETY OFFICER GHA RAMP DRIVER RAMP TL DPS RAMP SAFETY OFFICER GHA RAMP DRIVER RAMP TL SUB RAMP SAFETY OFFICER GHA RAMP DRIVER RAMP TL BDO RAMP SAFETY OFFICER GHA RAMP DRIVER RAMP TL MES RAMP SAFETY OFFICER GHA RAMP DRIVER JUNIOR RAMP EXECUTIVE
  8. 8. RAMP SAFETY OFFICER PROCESS CHART RSO RAMP CHECK FLIGHT MONITOR IRREGULARITY REPORT INCIDENT / ACCIDENT REPORT DAILY REPORT RAMP TL REPORT ANALYSIS STUDY CASE PERFORMANCE DEPARTMENT STATION MANAGER / JUNIOR RAMP EXC EXECUTE TO MANAGEMENT GHA EXECUTE TO OTHER DEPARTMENT RAMP EXECUTIVE ALL PERFORMANCE PLAN AND STRATEGY REPORT TO HEAD OF DEPARTMENT
  9. 9. RAMP PLEDGE • To report for work 15 minutes earlier • To be well groomed and in full uniform • To always observe safety procedures and target ZERO (0) personnel & aircraft accidents • To be fully equipped & conduct FOD checks at parking bay 15 minutes before aircraft arrives • To strive 100 % on time performance
  10. 10. WHAT IS RAMP IN AVIATION Ramp is the ground area where aircraft handlers are working at Ramp is popularly referred to as the “tarmac or apron” Technical – Aircraft Operation Area (AOA)
  11. 11. FUNCTIONS AND RESPONSIBILITIES  The purpose of Ramp Services Department - Perform the ground handling functions  Ramp Works Very Closely with; - Maintenance and Engineering - Ground Operation (Guest Service) - Flight Operations (Pilot, Dispather and Cabin Crew)  This Function Should Not Conflict with the; - Maintenance Organizations Exposition (MOE) - Engineering Procedures Manual (EPM) - Aircraft Maintenance Manual (AMM)
  12. 12. AIRCRAFT GROUND HANDLING AirAsia especially in Indonesia area subcontract to a handling agent. The major catagory of ground handling services; 1. Cabin Service 2. Catering 3. Ramp Service 4. Passanger Service 5. Field Operation Service
  13. 13. GROUND SUPPORT EQUIPMENT (GSE) GSE IS THE EQUIPMENT FOUND AT AIRPORT, USUALLY ON THE RAMP, THE SERVICING AREA BY THE TERMINAL. THIS EQUIPMENT IS USED TO SERVICE THE AIRCRAFT BETWEEN FLIGHT ON THE GROUND.
  14. 14. GSE LIST • Aircraft Tow Tractors • Airstarts • Air Conditioners • Baggage Carts • Baggage Tractors • Belt Loaders • Cargo Loaders • Cargo Tractors • Dollies • Ground Power Unit • Hight • Hightlift Servise Trucks • Lavatory Truck • Water Truck • Maintenenace Lift • Stair Truck • Miscellaneous
  15. 15. GSE _ PICTURES TLD Air Conditioner Airstartr Aircraft – tow- Tractor Belt Loader
  16. 16. RAMP SAFETY BOTH AIRCRAFT AND GROUND VIHICLES OPERATED BY VARIOUS COMPANIES USE THE APRON. THIS IS OFTEN A HECTIC PLACE, WITH PEOPLE TRYING TO HANDLE PLANES AS QUICKLY AS POSIBLE.
  17. 17. STANDARDISED PROCEDURES • GROUND TRAFFIC • LVP _ LOW VISIBILITY PROCEDURES • HOW TO BEHAVE AROUND AIRCRAFT • HANDLING / TURNAROUND
  18. 18. SAFETY PRINCIPLES Safety means preventing injury to people or damage to aircraft, vihicles or infrastructure due to human error or technical failure.
  19. 19. ACCIDENTS AND INCIDENTS REASON 1. Technical breadown or System failure. 2. Human errors : when someone make a mistake, is distracted or impeded in their work. 3. Organisational failure as a result of inadequate oversight or defective procedures.
  20. 20. SAFETY POSITIONING OF PAX STEP
  21. 21. SAFETY MANAGEMENT SYSTEM (SMS) INTRODUCTORY It is a toolbox that contains the tool that an aviation organization needs in order to be able to control the safety risks of the consequence of the hazards it must face during the delivery of the service for which the organization is in business.
  22. 22. FIVE OF AVIATION’S MOST CHERISHED SAFETY SLOGANS o IN AVIATION, SAFETY IS FIRST o SAFETY IS EVERYBODY’S RESPONSIBILITY o IF AIN’T BROKEN, WHY FIX IT o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO HUMAN ERROR
  23. 23. PERSONNEL LICENCE • FOO LICENCE • FLUENT IN ENGLISH BOTH ORAL & WRITTEN • HARD WORKING, ABLE TO WORK INDIVIDUAL AND TEAM • STRONG PEOPLE SKILL, GOOD COMMUNICATION, HIGH ACHIEVER • QUICK LEARNING, LOGICAL THINKING WITH GOOD INTERPERSONAL SKILL
  24. 24. HUMAN FACTOR AWARENESS • INTRODUCTORY • A FIELD OF SCIENCE AND APPLICATION, THE GOAL OF WHICH IS TO OPTIMIZE THE PERFORMANCE OF A HUMAN IN A SYSTEM BY IDENTIFYING, DESCRIBING, PREDICTING, AND SHAPING HUMAN BEHAVIOR OR HUMAN PERFORMANCE OR IN A SIMPLE SENSE A STUDY OF HUMAN BEHAVIOR AND ITS ENVIROMENT.
  25. 25. THE DIRTY DOZEN 1. Lack of Communication 2. Complacency 3. Lack of Knowledge 4. Distraction 5. Lack of Teamwork 6. Fatigue 7. Lack of Resources 8. Pressure 9. Lack of Assertiveness 10. Stress 11. Lack of Awareness 12. Norms
  26. 26. DANGEROUS GOODS • Definition of Dangerous Goods Articles or subtances with are capable of posing a risk to healt, safety, property or the environment when transported by air, and which are shown in the list of DG in the regulation or which are classified according to the Regulation.
  27. 27. HAZARDOUS MATERIALS TRANSPORTATION WITH AIRCRAFT INTERNATIONAL NATIONAL United Nation – IAEA (International Atomic Energy Agency) UU 15 / 1992 – UU 01 / 09 ICAO ANNEX 18 ICAO DOC 9284, ICAO DOC 9481 PP 3 / 2001 CASR – Part 92 SAFE TRANSPORT OF DANGEROUS GOODS BY AIR KM 14 / 1989 IATA DANGEROUS GOODS SKEP 40 / II / 1995 SKEP 275 / XII / 1998 SKEP 293 / XI / 1999
  28. 28. GENERAL Dangerous Goods Categories; • Dangerous Goods Acceptable • Dangerous Goods Forbidden • Dangerous Goods Forbidden unless Exempted • Dangerous Goods Excepted
  29. 29. HAZARD CLASSES AND DIVISIONS 1. EXPLOSIVE 2. GASES 3. FLAMMABLE LIQUIDS 4. FLAMMABLE SOLIDS 5. OXIDIZING SUBSTANCE AND ORGANIC PEROXIDES 6. TOXIC AND INFECTIOUS SUBSTANCES 7. RADIOACTIVE MATERIALS 8. CORROSIVE 9. MISCELLANEOUS
  30. 30. AIRASIA RAMP ACTIVITY
  31. 31. OTP = 25 MINUTES ON TIME PERFORMANCE
  32. 32. RAMP ACTIVITIES RAMP ON GROUND ACTIVITIES DEPARTURE ACTIVITIES ARRIVAL ACTIVITIES CONCURRENT ACTIVITIES
  33. 33. ARRIVAL ACTIVITIES Aircraft parking Aircraft with Aviobridge Catering up lift Lavatory servicing
  34. 34. LOADING UNLOADING ACTIVITIES Loading baggage Loading cargo Baggage to compartment Cargo to compartment
  35. 35. DEPARTURE ACTIVITIES Refueling Ready to push back Tow bar at nose wheel Proceed to departure
  36. 36. FOREIGN OBJECT DEBRIS (FOD) ANYTHING THAT IS A FOREIGN OBJECTS ON THE TARMAC / APRON IS A DEBRIS ENGINES CAN SUCK UP LOOSE OBJECT FROM THE TARMAC AROUND THE INTAKE THIS DEBRIS ON THE AIRSIDE CAN CAUSE SERIOUS DAMAGE TO AIRCRAFT ENGINES
  37. 37. ANNEX 17 DEFINITION • ICAO ANNEX 17 IS A SECURITY REGULATION • UNACCOMPANIED BAG = SECURITY RISKS
  38. 38. ICAO ANNEXES • Annex 1 PERSONNEL LICENCING • Annex 2 RULES ON THE AIR • Annex 3 METEOROLOGICAL SERVICE FOR INTERNATIONAL AIR NAVIGATION • Annex 4 AERONAUTICAL CHART • Annex 5 UNIT MEASUREMENT TO BE USED IN AIR & GROUND OPERATIONS • ANNEX 6 OPERATION OF AIRVRAFT Part I : International Commercial Air Transport Aeroplanes Part II : International General Aviation Part III : International Operation Helicopter • Annex 7 AIRCRAFT NATIONALITY & REG MARKS • Annex 8 AIRWORTHINESS OF AIRCRAFT
  39. 39. ANNEX (Cont’d) • Annex 9 FACILITATION • Annex 10 AERONAUTICAL TELECOMMUNICATIONS VOLUME I : Part I : Equipment & System Part II : Radio Frequencies VILUME II : COMMUNICATION PROCEDURE • Annex 11 AIR TRAFFIC SERVICES • Annex 12 SEARCH AND RESCUE • Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION • Annext 14 AERODROME VOLUME I : Aerodsrome Design & Operations VOLUME II: Heliport • Annex 15 AERONAUTICAL INFORMATION SERVICES
  40. 40. ANNEX (Cont’d) • Annex 16 ENVIRONMENTAL PROTECTIO VOLUME I : Aircraft Noise VOLUME II: Aircraft Engine Emmisions • Annex 17 SECURITY • Annex 18 THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR
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