COLLABORATE TO INNOVATE

THE POWER OF BOUNDARY SPANNING NETWORKS AT JUNIPER

Chris Ernst, Ph.D.
2

Copyright © 2012 Juniper Networks, Inc.

JUNIPER NETWORKS CONFIDENTIAL
How important is it for you to work effectively
across boundaries?

2009 CCL Boundary Spanning study with 128 senior execu...
The paradox

“In a networked world,
working across
boundaries is the new
and critical work of
leadership.”
-Chris Ernst an...
What
are boundary spanning
networks?

Why
do they matter?

How
to span boundaries in
networked
organizations?

So What
are...
What
are boundary spanning
networks?

Why
do they matter?

How
to span boundaries in
networked
organizations?

So What
are...
Boundary spanning

©2010 Center for Creative Leadership. All Rights Reserved.
The Innovation Challenge
Accelerating innovation through boundary spanning networks
What
are boundary spanning
networks?

Why
do they matter?

How
to span boundaries in
networked
organizations?

So What
are...
The 5 boundaries of organizations
Vertical

Stakeholder

Horizontal

©2011 Center for Creative Leadership. All Rights Rese...
Innovation today requires spanning
five boundaries

72 out of 85 people (85%) completed the Innovation Challenge social ne...
Geographical Network
Outside Sunnyvale
Inside Sunnyvale

Individuals at the
headquarters (HQ) location
have larger network...
Vertical Network
Average contacts increased at higher levels
―
―
―
―
―

Manager – 10.6
Director – 13.9
Senior Director – 1...
Horizontal Network
Among the two groups, 49% of Engineering’s incoming relationships are with Sales. Only 21% of Sales’
in...
What
are boundary spanning
networks?

Why
do they matter?

How
to span boundaries in
networked
organizations?

So What
are...
The six practices for spanning
boundaries in networked organizations
BUFFERING

CONNECTING

WEAVING

define boundaries

li...
Tactic #1
Design the Right Environment
Tactic #2
Explore New Perspectives
Tactic #3
Engage Experts Wisely
Tactic #4
Mix Informal Networks and Formal Hierarchy
Tactic #5
Activate Four Network Roles
Connectors

Brokers

Experts

Energizers
What
are boundary spanning
networks?

Why
do they matter?

How
to span boundaries in
networked
organizations?

So What
are...
Network Feedback
Score

Topic

95%

Rated experience “Very Good” overall.

98%

Rated it as a worthwhile investment of the...
BOUNDARIES

bound⋅a⋅ry
1. Something that indicates bounds or limits;
a border or bounding line

©2011Center for Creative L...
FRONTIERS

bound⋅a⋅ry
2. Also called frontier. The location of the
most advanced or newest activity in an
area.

©2011 Cen...
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CISummt 2013: Chris Ernst, Collaborate to Innovate: The Power of Boundary-Spanning Networks at Juniper

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CISummt 2013: Chris Ernst, Collaborate to Innovate: The Power of Boundary-Spanning Networks at Juniper

  1. 1. COLLABORATE TO INNOVATE THE POWER OF BOUNDARY SPANNING NETWORKS AT JUNIPER Chris Ernst, Ph.D.
  2. 2. 2 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
  3. 3. How important is it for you to work effectively across boundaries? 2009 CCL Boundary Spanning study with 128 senior executives
  4. 4. The paradox “In a networked world, working across boundaries is the new and critical work of leadership.” -Chris Ernst and Donna Chrobot-Mason
  5. 5. What are boundary spanning networks? Why do they matter? How to span boundaries in networked organizations? So What are the implications?
  6. 6. What are boundary spanning networks? Why do they matter? How to span boundaries in networked organizations? So What are the implications?
  7. 7. Boundary spanning ©2010 Center for Creative Leadership. All Rights Reserved.
  8. 8. The Innovation Challenge Accelerating innovation through boundary spanning networks
  9. 9. What are boundary spanning networks? Why do they matter? How to span boundaries in networked organizations? So What are the implications?
  10. 10. The 5 boundaries of organizations Vertical Stakeholder Horizontal ©2011 Center for Creative Leadership. All Rights Reserved. Geographic Demographic
  11. 11. Innovation today requires spanning five boundaries 72 out of 85 people (85%) completed the Innovation Challenge social network survey.
  12. 12. Geographical Network Outside Sunnyvale Inside Sunnyvale Individuals at the headquarters (HQ) location have larger networks, averaging 24 known contacts. Non-headquarters (Non-HQ) employees average 16 known contacts. Individuals within HQ interact most frequently with others inside of HQ, while those outside of HQ interact with individuals both inside and outside of HQ.
  13. 13. Vertical Network Average contacts increased at higher levels ― ― ― ― ― Manager – 10.6 Director – 13.9 Senior Director – 18.3 Vice President – 27.7 Executive – 43.0 The network is hierarchical, with interaction flowing upward Information Seekers Information Providers Levels of Collaboration Average to slightly above expected Higher than expected Significantly higher than expected Below expected Significantly lower than expected
  14. 14. Horizontal Network Among the two groups, 49% of Engineering’s incoming relationships are with Sales. Only 21% of Sales’ incoming relationships are with Engineering. Both groups have less than expected levels of collaboration with each other.
  15. 15. What are boundary spanning networks? Why do they matter? How to span boundaries in networked organizations? So What are the implications?
  16. 16. The six practices for spanning boundaries in networked organizations BUFFERING CONNECTING WEAVING define boundaries link boundaries intersect boundaries REFLECTING MOBILIZING TRANSFORMING understand boundaries reframe boundaries reimagine boundaries ©2011 Center for Creative Leadership. All Rights Reserved.
  17. 17. Tactic #1 Design the Right Environment
  18. 18. Tactic #2 Explore New Perspectives
  19. 19. Tactic #3 Engage Experts Wisely
  20. 20. Tactic #4 Mix Informal Networks and Formal Hierarchy
  21. 21. Tactic #5 Activate Four Network Roles Connectors Brokers Experts Energizers
  22. 22. What are boundary spanning networks? Why do they matter? How to span boundaries in networked organizations? So What are the implications?
  23. 23. Network Feedback Score Topic 95% Rated experience “Very Good” overall. 98% Rated it as a worthwhile investment of their time. 100% Agreed they were better connected to their colleagues. 100% Agreed they were better positioned to have different conversations with their customers. 100% Agreed they are engaged and excited to be part of Juniper's future. “Fantastic way to break down barriers, build relationships, create new thinking and inspire Team Juniper.” “The energy and enthusiasm in the team was absolutely infectious. The best experience I've had in my 8 years at Juniper.” “Best way to create, capture and deliver value!!” “A very challenging experience which pushed boundaries. I learned a lot and found out more about myself.”
  24. 24. BOUNDARIES bound⋅a⋅ry 1. Something that indicates bounds or limits; a border or bounding line ©2011Center for Creative Leadership. All Rights Reserved.
  25. 25. FRONTIERS bound⋅a⋅ry 2. Also called frontier. The location of the most advanced or newest activity in an area. ©2011 Center for Creative Leadership. All Rights Reserved.

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