Acronis Global Disaster Recovery Index 2012


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Despite 2011 being one of the most tumultuous years on record, businesses around the world have grown in confidence about their ability to backup and then recover data and IT systems following a disaster. Download the entire report here;

According to the 2012 Acronis Global Disaster Recovery Index, businesses on average are 14% more confident in their backup and disaster recovery capabilities compared to last year's results.

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  • Today I will start by providing you with how Acronis sees the Global context of the disaster recovery arena – pinpointing the main pain points IT departments are facing. This research itself is segmented into two parts – the first half is the Index itself which measures IT managers’ and IT administrators’ confidence levels in their DR policies, procedures, technology and executive support globally, across 18 countries. The second half of the research is broader, gauging subjects such as new technology adoption levels, amount of new data being created and the reasons why people still do not back up as well as they should do as we enter 2012. This is the second year which we’ve run this survey so I will also provide you with a comparison of how backup and DR evolved in 2011. We’ll finish with some recommendations from Acronis, the survey sponsor.
  • From devastating flooding in Australia, Brazil and Thailand, deadly earthquakes in New Zealand, a near apocalyptic tsunami in Japan, typhoons in the Philippines toalmost 100 storms hitting various parts of the US – the world has watched at the destructive power of mother nature. Meanwhile, popular uprisings around the world have fuelled civil unrest, in some cases have led to civil war, and ruthless dictators have themselves been ruthlessly toppled. A global downturn, failing economies and a crisis in the Eurozone added another brutal dimension to an already extremely tumultuous year.
  • When creating The Acronis Global Disaster Recovery Index, our goal was to measure business’ confidence in their backup and DR operations, procedures, new and existing technologies and executive buy-in. We understand that different cultures answer questions in slightly different ways due to their attitudes and perceptions, however, we hope in creating this benchmark that countries will be able to learn best practices from other regions and their own country to improve their DR. This is the second year which we’ve run the Index.
  • Year on year, confidence has increased by 14%. Please note, this is based on a comparison of the original 13 countries. The most noticeable increase in confidence is around having enough of the right resources (tools and environment) and the right technologies for the job to cope with a disaster. In both instances, business confidence has more than doubled in the last 12 months (142% and 109% respectively). Business leaders and senior executives around the world have been given a wake up call to reassess backup and disaster recovery following the disasters of the last 12 months. This has led to a behaviour change whereby many believe they have better resources and technology. Whether it has actually changed or they just understand their backup better, by testing their backups more regularly, there has been a change in behaviour. What is clear is companies are taking it more seriously and are taking steps to improve their strategy. However, these findings should not hide the fact that almost a third (32%) of businesses are still concerned that their backup and disaster recovery operations will fail in the wake of a serious incident, and a similar number (34%) feel they would suffer substantial downtime as a result. There have been some minor shifts in the rankings. For example, Sweden and Norway have improved, allowing them to leapfrog Singapore which has made no progress in the past 12 months. There have also been some ‘most improved’ regions including Norway (improved 35%) and France (improved 48%). Most notable is Australia which more than doubled in confidence in the past year, showing that when disaster strikes it became more confident in its DR capabilities.
  • Japan and Hong Kong maintained their respective 3rd and 4th positions, but have been closely followed this year by Switzerland, Sweden and Norway. The gap has also narrowed because Singaporean confidence declined in 2011 and the country slipped two rankings. Like the German and Dutch leaders, Japan and Hong Kong’s marginal increase in confidence, 1% and 2% respectively, has vastly underperformed against the average Index increase, again indicating that there is a ceiling even with high confidence.  Japan has the highest confidence in their backup and DR operations with 78% having little concern that their backup and DR operations will fail, perhaps a sign that, when put to the test, the country is largely prepared for disaster.Amongst this group, Hong Kong businesses struggle the most when it comes to getting support from the board. Almost a third (31%) claim their business executives are not supportive of their backup and DR strategies, an increase of 35% on the previous year (11%).Accounting for its comparatively higher position on the Index, Norwegian organisations are 28% more confident they have boardroom support, 33% more confident that they have enough resources, and 12% more confident that they have the necessary technologies than during the previous year.Similarly, Swedish organisations were 22% more confident that they have boardroom support, 42% more confident that they have enough qualified staff, and 23% more confident that they have the necessary technologies than during the previous year. India gets a special mention since. Even though this is the first year confidence has been measured in that country, it raced into the 9th position with an Index score of 1.22 which is the highest score for any English-speaking country.
  • Even those these countries spend less than the Index leaders, it is not by much which is why it’s surprising that they have so many issues with their backup and DR strategies
  • Most disappointing of all is a 13% drop in boardroom level support. Almost half (47%) now feel that business executives are not supportive of their backup and disaster recovery operations, despite 2011 being one of the most tumultuous years on record. Reasons for this include: “The executives want to hear good news. Disaster recovery is always bad news”“I’m embarrassed by our backup and DR” “IT operates in a silo from other departments.”
  • Acronis Global Disaster Recovery Index 2012

    1. 1. Acronis GlobalDisaster Recovery Index: 2012 February 2012Acronis Presentation – Proprietary & Confidential 1
    2. 2. Agenda About the Acronis Global Global Disaster Context Recovery (DR) Index Regional Confidence Key Conclusions and Findings Global Findings RecommendationsAcronis Presentation – Proprietary & Confidential 2
    3. 3. 2011: The Year of Disasters Devastating floods Deadly earthquakes Near apocalyptic tsunami Typhoons Storms Arab spring Global economic downturnAcronis Presentation – Proprietary & Confidential 3
    4. 4. The Acronis Global DR IndexAn Annual Worldwide Ranking of InternationalConfidence in Backup and Disaster Recovery(DR) Readiness, Capabilities and PracticesAcronis Presentation – Proprietary & Confidential 4
    5. 5. About the IndexAnnual barometer of country-levelpractices for backup & DR in SMBs ONLINE SURVEY CONDUCTED IN 18 CONDUCTED WITH PONEMON INSTITUTE COUNTRIES 6,000 IT managers Companies and administrators up to 1,000 seats Adoption of ManagementExec buy-in DR new technologies of backup Existing Countries Over 30 questions asked surveyed around key topics New Countries surveyed BROAD RANGE OF INDUSTRIESAcronis Presentation – Proprietary & Confidential 5
    6. 6. How was the Index Created? Aggregated responses to 11 questions Level of about Backup & DR confidence response to a statement Grading1 Ability and willingness to adopt new technology Strongly agree 5 Agree 2.52 Confidence in procedures and policies Neutral 03 Level of executive support Disagree -2.5 Strongly -54 Ability to recover rapidly after downtime disagree Acronis Presentation – Proprietary & Confidential 6
    7. 7. Confidence increased 14% in 2011 GERMANY 0.02Acronis NETHERLANDS 0.04Global Disaster JAPAN 0.02Recovery Index HONG KONG 0.032012 SWITZERLAND 0.06 SWEDEN 0.34 NORWAY 0.39 SINGAPORE  0.02 INDIA  U.S. 0.2 U.K. 0.11 AUSTRALIA 0.34 SAUDI ARABIA  CHINA  FRANCE  0.86 ITALY 0.03 RUSSIA  BRAZIL Acronis Presentation – Proprietary & Confidential 7
    8. 8. Regional Confidence FindingsThere are five key groups of countries.IT managers can refer to these to gauge their backupand DR practices against both global standards andtheir country’s benchmarkAcronis Presentation – Proprietary & Confidential 8
    9. 9. Undefeated ChampionsFlatlined in 2011is the Eurozone crisis taking its toll?70% of German IT managershave little concern that their backupand DR operations will failDutch organisationshave grown in confidence that theyhave the right resources andtechnologiesGermany, NetherlandsAcronis Presentation – Proprietary & Confidential 9
    10. 10. The ChallengersJapanese confidencehas increased, when put to thetest the country is preparedBRIC countriesIn the first year BRIC countriesare added, India races into 9thpositionScandinavianorganisations have moreconfidence in exec buy-in,resources and technologiesNordics and Swiss closing in on AsiaAcronis Presentation – Proprietary & Confidential 10
    11. 11. The Middle GroundAustraliamore than doubles inconfidenceAustralianorganisations 36% moreconfident that their DRoperations won’t failUSovertakes the UKUS, UK and AustraliaAcronis Presentation – Proprietary & Confidential 11
    12. 12. The LaggardNot a good positionfor the world’s second largesteconomy36%feel that their backup and DR iswell managedExec buyHowever, exec buy is lower thanindustry averageChinaAcronis Presentation – Proprietary & Confidential 12
    13. 13. Room to GrowBrazilis the ‘new loser’BRIC countriesin general, perform poorlyFranceincreases in confidence by 48%Italy’sconfidence slightly declinesBrazil, France, Italy, Russia, Saudi ArabiaAcronis Presentation – Proprietary & Confidential 13
    14. 14. 8 Key Global Findings8 Key findings from the survey to helporganisations achieve high standards of backupand DR from best practices across the globeAcronis Presentation – Proprietary & Confidential 14
    15. 15. Data GrowthAn SMB produces almost 40TB of new data a yearAcronis Presentation – Proprietary & Confidential 15
    16. 16. Exec Support Drops by 13%An SMB produces almost 40TB of new data a yearAcronis Presentation – Proprietary & Confidential 16
    17. 17. Downtime costs a companyUSD $366,363 a year Approximately how much system To err is human downtime have you experienced in the past year due to major outages? Human error is the most common cause of More than 10 Days downtime None 3-10 Days 6% 86% of companies experienced system 14% downtime in the past 12 months 14% Less Downtime lasts on average 2.2 days than Half 27% a Day 19% 1-3 Days 44% doing file-level backup 20% DR budgets flat YonY 1 DayAcronis Presentation – Proprietary & Confidential 17
    18. 18. SMB virtualisation adoptionpace to overtake the enterprise SMB adopting at faster What percentage of your production rate than the enterprise servers will be virtualised next year? Virtualisation adoption will increase 2011 2012 by 21% in the SMB this year 43% More than 50% 38% 8% 29% of SMB servers will be virtual 41 to 50% 5% by the end of 2012 6% 31 to 40% 9% 3% 21 to 30% Top three drivers are: 9% 2% 11 to 20% 5% 1. Increased efficiency 5 to 10% 4% 11% 9% 2. Flexibility Under 5% 10% 25% None 3. Cost 13%Acronis Presentation – Proprietary & Confidential 18
    19. 19. Virtual data is atmore risk than physical How often do you back Are you at risk? up your virtual servers? 30% A third do not back up their virtual servers 25% as often as physical 26% 26% 23% 20% 15% Monetary value of data is the same on 12% virtual servers as on physical 10% 11% 5% 2% 0% 53% use separate backup solutions for their Hourly Daily Weekly Monthly Irregular Other physical and virtual environments intervals (please specify)Acronis Presentation – Proprietary & Confidential 19
    20. 20. Cloud builds momentum Approximately how much of Still not delivering on the hype your IT infrastructure will be cloud based in the next year? Adoption has growth by 13% 2012 2011 35% 32% Still only represents 19% of infrastructure 30% 28% 25% 26% A quarter predict over 50% of their infrastructure will be cloud based by the end 20% of 2012 15% 15% 15% Top three drivers are: 10% 14% 13% 11% 10% 9% 8% 1. Cost 5% 7% 4% 3% 3% 1% 0% 2. Additional storage space None Under 5 to 11 to 21 to 31 to 41 to More 5% 10% 20% 30% 40% 50% than 3. Compliance 50%Acronis Presentation – Proprietary & Confidential 20
    21. 21. Offsite backup still lacking What does your offsite backup and Getting the basics right disaster recovery strategy involve? 35% A quarter of businesses don’t have offsite 30% 33% backup 25% 23% 20% 22% 21% 20% 15% 42% relying on backing up to either tape or 10% disk and taking it offsite at the end of each 9% day 5% 0% Taking a Taking a Replicating Backing up We do not None of the tape backup disk backup data to onto cloud have an off above off site each off site each another site resources site backup day day over a and disaster Only a fifth are backing up to the cloud secure private recovery strategy yet connectionAcronis Presentation – Proprietary & Confidential 21
    22. 22. Every Company Struggles withBackup & DR in a Hybrid World Number of different backup The ‘pure play dilemma’ applications used by organisations surveyed 2011 2010 A third of companies use three or more 40% backup applications 35% 37%37% 30% 31%32% 25% For the second year running, 76% say the 20% one thing that could improve their DR is a single solution for physical, virtual and 15% cloud 10% 13% 11% 10% 5% 8% 6% 5% 6% 4% 0% One Two Three Four Five More than fiveAcronis Presentation – Proprietary & Confidential 22
    23. 23. SummaryAcronis Global Disaster Recovery Index: 201214% Confidence has risen by 14%, but the basics still need to be addressed$366,363 Downtime costs each firm, on average, USD $366,363 a yearChallenges Challenges in a hybrid world (Physical, Virtual, Cloud) prevailAcronis Presentation – Proprietary & Confidential 23
    24. 24. Further QuestionsAcronis Presentation – Proprietary & Confidential 24
    25. 25. Extra Information All the charts and graphs you needAcronis Presentation – Proprietary & Confidential 25
    26. 26. Appendix 1Number of respondents split by country NORWAY 144 NETHERLANDS SWEDEN RUSSIA 359 GERMANY 156 258 UK 520 507 FRANCE SWITZERLAND US 306 ITALY 205 JAPAN 600 235 CHINA 434 SAUDI 311 INDIA ARABIA HONG KONG 580 233 213 SINGAPORE BRAZIL 201 415 AUSTRALIA 311Acronis Presentation – Proprietary & Confidential 26
    27. 27. Appendix 2Respondents split by industry 3% Public sector 3% 4% 14% Financial services 4% Retail 4% Industrial Education & research 4% 13% Services Technology & software 5% Health & pharma Transportation 6% Media 9% Energy Communications 7% Hospitality 9% 7% Defense 8% AgricultureAcronis Presentation – Proprietary & Confidential 27
    28. 28. Appendix 3Respondents split by organizational level and reporting level Organizational Overall Reporting Channel Overall Level Average Average Executive 2% CEO 1% Director 13% CFO 3% Manager 15% COO 7% Supervisor 15% General Counsel 1% Technician 28% CIO 66% Staff 9% CTO 13% Contractor 13% CRO 2% Other 5% Other 8%Acronis Presentation – Proprietary & Confidential 28
    29. 29. Appendix 4 Survey questions used to create the Acronis Global DR Index 1 Our backup and DR operations are well managed 2 We have little concern that our backup and disaster recovery operations will fail in the wake of a serious incident or event 3 Business executives are supportive of our organization’s backup and disaster security operations 4 We have ample resources that enable comprehensive backup and disaster recovery operations 5 We have ample technologies that enable comprehensive backup and disaster recovery operations 6 We have ample controls and procedures that enable comprehensive backup and disaster recovery operations 7 Our backup and disaster recovery procedures and policies are well documented We would not suffer substantial downtime in the event our organization’s experienced a serious incident or event (such as 8 weather, cyber attacks and so forth) 9 Our IT and security personnel are qualified to execute backup and disaster recovery operations in the wake of a serious incident or event (such as weather, cyber attacks and so forth)10 The migration to new technologies such as cloud computing and virtualization will make it easier to ensure backup and disaster recovery operations are efficiently managed11 We can recover quickly in the event of system down time Acronis Presentation – Proprietary & Confidential 29