Regina Technology Innovation Day
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Regina Technology Innovation Day



Complete slide presentation of the Regina Technology Innovation Day Sep 27, 2011

Complete slide presentation of the Regina Technology Innovation Day Sep 27, 2011



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  • Cloud is an approach and an architecture to how we do computingThe Hybrid Cloud is a blend of using compatible public and private clouds
  • Through all of our interactions with customers, and specifically CIOs, they have been coming to some conclusion around mobility in recent times. Some of them are…
  • Based on market research, BlackBerry is still the leader in enterprise smartphone usage and is projected to maintain this lead into at least 2015. NOTE: For the purposes of this report and the forecasts, we define an enterprise user as en employed person who uses their smartphone for business only or for business/personal reasons. We note that whether enterprise liable, or personal liable, as long as the device is used for business purposes ABI Research considers both an enterprise smartphone.
  • This slide could be used in situations where customers may question the general health or performance of RIM. This doesn’t necessarily address where we will be 5 years from now, however it does show that we are still generating revenue and have a lot of momentum behind us that will enable us to invest in innovation and foster already strong partnerships worldwide.
  • It may be already understood by many enterprise customers that employee/individual liable smartphones in the enterprise is becoming a significant trend. This data however does represent expectations that this trend will continue the proliferation of employee owned smartphones in the enterprise to the extent that it will overcome corporate liable deployments in terms of volume. The key message here is ‘a strategy needs to be in place to support this trend in the enterprise, and the appropriate software and products need to be carefully chosen to not only support this trend, but also allow it to drive productivity where possible.’
  • The introduction of an exciting new line of BlackBerry smartphones should drive currently individual BlackBerry users to re-purchase, and new smartphone users to acquire BlackBerry for the first time. Drivers for these purchases come from a blend of appealing new physical designs, cutting-edge hardware, improved software and choice of input technologies and style. The combination of these elements leads to a compelling user experience. For businesses and IT, the promotion of BlackBerry as a personal device of preference would allow such devices to connect to the BlackBerry infrastructure that the business has already invested in, in order to maintain the level of security that is expected on devices that would contain business information without hampering the user experience.
  • BlackBerry OS 7 is a key piece to refreshed and enhanced BlackBerry lineup that we are now offering. New software + cutting edge hardware enables users to enjoy BlackBerry for the reasons they had chosen it for all along, as well as new experiences that meet the expectations of new mobile power users.
  • The BlackBerry PlayBook tablet is a ground breaking development on the tablet front, offering unique capabilities compared to other tablets on the market today. Tablets in general taking mobile computing to a new level with the balance of performance, portability and usability. With BlackBerry, you continue to benefit from the continued focus on the business audience and the deep integration opportunities offered by the BlackBerry platform. (Future PlayBook products such as tablet OS 2.0 and BMF will be inserted when final messaging is available)1) Uncompromised Web BrowsingWith Adobe® Flash® Player woven right into the fabric ofthe design, the BlackBerry® PlayBook™ tablet offers thefull experience of over 1.6 million web sites usingAdobe Flash.2) BlackBerry® Bridge™Wirelessly connect to your BlackBerry® smartphone1through BlackBerry Bridge for secure access to youremail, calendar, and address book, task list & BBM™.3) Ultra PortableWeighing only 14 ounces, the BlackBerry Playbook iscompact and easy to carry, yet still packed with power.4) True MultitaskingWith an Operating System that is designed to takeadvantage of its dual-core CPU, the BlackBerryPlayBook enables you to jump between apps easilywhile they continue to run in the background.5) HDMI OutputOutput in 1080p to a large screen with BlackBerryPlayBook tablet’s built-in micro-HDMI port; no need topurchase an adapter.6) NotificationsNotifications are designed to allow users to access the source of notification quickly and easily without being intrusive, even while running an app.7) Full Touch Front DisplayThe BlackBerry PlayBook tablet uses the entire front ofthe screen to provide an intuitive way of swiping appsinto focus and away.8) High Resolution Dual CamerasBoth front and rear facing HD cameras come with1080p recording capability.9) Wireless Software UpdatesGet a notification of new features or functionality foryour BlackBerry PlayBook tablet and update fromwherever you are.10) Free Premium Documents to Go SuiteThe BlackBerry PlayBook tablet ships with a built in,Premium version of Documents to Go® which meansthe ability to open, edit and create Microsoft® Officedocuments comes at no extra charge.
  • With the new developments on the BlackBerry smartphone and tablet front, we continue to provide businesses with hardware solutions that will address the varying need of audiences through the business. With the enhancements of BlackBerry smartphones and tablets, individuals will also be choosing BlackBerry for their personal devices of choice. This brings back the discussion of employee liable and the need for businesses to support this increasing trend.BESx is the first step to providing employee liable BlackBerry users free access to corporate email, PIM and other applications.
  • While providing personal BlackBerry smartphones access to corporate email and applications the challenge arises with keeping the data that resides on such smartphones secure and protected, and also not affecting the personal user experience or personal data on that smartphone.BlackBerry Balance technology allows users to use their BlackBerry smartphone in the way they intended to when they bought it, including access to business email and applications. It also allows IT to keep business and personal data separate, along with the ability to wipe only business data if necessary without impacting personal data on the device.
  • We appreciate that some individuals will bring in their own non-BlackBerry smartphones and desire to connect them to business resources. Although providing device flexibility for these users is valuable to the organization, the challenge of securing and managing these devices still remains. Through the recent acquisition of Ubitexx, BlackBerry will be introducing a new component to it’s enterprise management platform by delivering mobile device management capabilities for non-BlackBerry devices. This will allow business to standardize on a single software platform for enterprise mobile device management while still support device flexibility for it’s users.
  • With separate desk phone and mobile phone numbers, sometimes reaching a business contact isn’t always the easiest. Missed calls can lead to longer sales cycles and dissatisfied customers. By integrating desk phone numbers and other capabilities, users of BlackBerry MVS can distribute a single phone number to colleagues and customers, provide greater reachability and improved productivity. With the recent introduction of Wi-Fi calling in BlackBerry MVS, users can use Wi-Fi campus or hotspot networks to make and receive voice calls, while reducing the reliance and therefore cost associated with carrier networks. This also extends the voice coverage for customers in areas where carrier networks are not as strong or do not exist.
  • With instant messaging capabilities on BlackBerry, you can improve the investment of the overall instant messaging service by allowing your mobile employees to access company employees and resources more frequently. By extending the same capabilities on the desktop, and mimicking desktop presence users will be able enjoy a familiar experience on their BlackBerry smartphone.Specifically, BlackBerry has just recently made available SharePoint for BlackBerry client software that will allow users to tap into the power and capabilities of their organizations current SharePoint implementation and access this content on the go.
  • Our laser focus has allowed us to innovate with the customer in mind, contributing to our huge success in this market. Regardless of the noise in the market, BlackBerry has a very unique position and strength in enterprise. BlackBerry has invented from the ground up many of the smartphone elements that are relied upon today, i.e. security, push, manageability, integration capabilities. Our roots are in business mobility and hence have allowed us to remain the clear leader in development of solutions that provide significant benefits to customers.As the needs of end users in enterprise organizations are being heard more loudly than ever, this is a very important segment that we cannot ignore. While maintain our focus on delivering value to businesses, our innovation in the area of consumer capabilities will allow BlackBerry to provide the right balance between work and personal use on a single smartphone.
  • Goal of Slide: To introduce the concept of aligning the placement of data on media that matches its business value. – “storage tiering”Key Points: The objective is to match the business value and access demand of the data to the performance and cost of the storage. This means that hot data, which normally represents about 10% to 20% of the total data in a data set, has to be identified and promoted onto the highest performing media. Two key issues. Timeliness - hot data has to be promoted when it is still hot – so real responsiveness in important. Granularity – if the data chunks promoted are too large they will include cold data with the hot data, a very inefficient use of expensive media. When the promotion of hot data is done dynamically, application performance will improve dramatically and the economics of storing cold, inactive data will improve significantly.
  • Goal of Slide: Explain NetApp’s criteria for effective tiering. Look to establish separation from other tiering options. Key Points:Real-time: “Serve data when it’s hot” – This means that hot data should be identified instantly and migrated to performance media in a timely manner before its activity level drops off. Delayed migration can reduce the value of storage tiering if the data is no longer in demand by the time it reaches the performance tier.Efficient: Being efficient means that the hot data is not promoted along with cold data. VST avoids this problem with a level of fine granularity that accurately isolates the hot data. This ensures that the most expensive media – FLASH is being used in the most efficient manner.Simplicity: With simple installation, an architecture that works out-of-the-box and a free utility that enables predictive sizing for specific workloads, simplicity has been architected into the NetApp solution.
  • Goal of Slide: Introducing the Virtual Storage TierKey Points: With VST, NetApp has introduced a better approach – Intelligent Caching. This technology is optimized for FLASH and is not simply an adaptation of older generation disk tiering solutions.The NetApp Virtual Storage Tier promotes hot data to performance storage without moving the data. The Virtual Storage Tier is not data migration, the hot block remains on hard disk media when a copy of the data block is made to the Virtual Storage Tier. This approach to data promotion means that operational disk I/O operations, required in other approaches to simply move data between tiers, is not needed. When the activity of the hot data on FLASH trends down and the data blocks become cold these inactive data blocks are simply overwritten with new hot data blocks. Again no data movement. This non-data migration approach is highly efficient, not only does it eliminate wasteful operational I/O but it enables the application of advanced efficiency features such as data de-duplication and thin provisioning. Granularity is key to ensuring accuracy of data placement. VST uses a 4K block size; this fine granularity prevented cold data from being promoted along with hot data. Contrast this to other approaches where data chunks in MBs or even GB are used. As noted in the earlier slide VST is simple to install and works out of the box with its default settings. Worth noting that the flexibility of VST enables you to create different classes of service by enabling or disabling the placement of data into the Virtual Storage Tier on a volume by volume bases.
  • Goal of Slide: Introduce the NetApp Virtual Storage TierKey Points: NetApp believes in a fundamentally different approach to automated storage tiering.Our approach is to create a Virtual Storage Tier and this approach consists of three key elements:Whenever possible, we start with the lowest cost storage and this is typically SATA disk storage.We virtualize all of the data to ensure maximum efficiency – this means that VST supports, data de-duplication and thin provisioning and space efficient clones. It does this while delivering the lowest cost of ownership.Performance is scalable and timely. It is delivered on an on-demand basis and in real-time. Data is not moved between tiers – data migration. This reduces the operational IO (overhead) other approaches need to move data. Out-of –box functionality simplifies implementation - you simply install Flash Cache.The “set-and-forget” approach of VST eliminates the management complexity normally associated with tiering solutions.
  • Before Urban sprawl people lived closer to where they worked. Therefore the infrastructure to support their needs could be centralized. As population density rose and the automobile became more prevelant people had the ability to move farther away from their place of work. The issue then became the building of roads, grocery stores, gas stations, and a connectivity to that newly formed community while still be connected to the downtown core.In the last 15 years we have seen Infrastructure sprawl. The onset of high speed connectivity and advanced device technology has created a world of consumers, consuming information from anywhere and anytime.The point of me speaking here today is to point out some of the growing complexity and issues with not having a system to license those device technologies.
  • Professional Services – Staff augmentationTraining Services – Train the trainer approach
  • Information technology has brought huge gains in organizational productivity but it has also brought an overload of information. For years most organizations have had two separate but parallel investments in terms of communications: one around a voice network (telephone - fax - voicemail), and another around a data network (data - internet - e-mail). New communication methods like mobile telephony and video conferencing were added. But they have remained separate silos and therefore increased the complexity once again. So we end up withMultiple communication modalities,Different interfaces and technologies, andLack of effective integration.Examples:Wouldn’t it be great to answer an e-mail with a call without looking up the phone number?Wouldn’t it be great to know that my business partner is not in the office before I call him on his land line so I don’t have to call again on his mobile phone?
  • Professional Services – Staff augmentationTraining Services – Train the trainer approach
  • You may ask: What exactly is Unified Communications? The answer is – it depends on who you are asking. While we can’t always define it, we know it when we see/use/experience it.We also know that myths prevail around what UC, including it not being something that works well or is beneficial to SMBs. For a better understanding of what UC is, let’s look at Acrodex’s and the industry adopted definitions to start.
  • The Acrodex approved definition is above but you can find many definitions for UC in many place.Wikipedia says:“UC potentially includes the integration of fixed and mobile voice, e-mail, instant messaging, desktop and advanced business applications, Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, voice-mail, fax, audiovideo and web conferencing, unified messaging, unified voicemail, and whiteboarding into a single environment offering the user a more complete but simpler and more effective experience.”You’ll see later that the promise of Acrodex’s UC practise matches up closely with this definition.
  • UC can be comprised of many components (here is where we notice the similarity to the Wikipedia definition of UC), but again, it’s about “unifying” or “integrating” your existing communications systems, tools and devices with the productivity applications you use every day to deliver a broad set of communications to any device, anywhere. As a result, each user can have the same basic experience, regardless of whether they are in a fixed location or mobile.
  • Other studies have categorized Business Challenges and the way business decision makers describe them as shown here Later, you’ll see how actual customers addressed them using unified communications. ConnectivityInternalOfficesExternally: customers remote access suppliers: B-2-BSecurityDataApplicationsAccessVirusesAccessibilityWork from anywhereCustomer ServicePersonalizedAccessibleOrganizedDevice-independentProductivityBetter use of employee timeTools make it easier to workTransparency between systems, processes, functions
  • Talking Points• ROI. Based on the interviews with 15 existing Microsoft unified communications customers, Forrester constructed a TEI framework for a composite organization and the associated ROI analysis illustrating the financial impact areas. Internal and external collaboration is of highest importance.• With a dearth of candidates with sufficient skills in digital marketing, hiring qualified staff is difficult. The firm must make the most of its existing talent and maximize retention.• High-value workers are separated from each other geographically; 80% of them do not work at the headquarters office.• Client relationships are long-standing, thus offering impetus for deeper communications across firewalls. Nevertheless, most clients maintain relationships with several digital marketing agencies; new initiatives and even extensions of existing projects are frequently put up for competitive bid.• The organization is forward-thinking and readily adopts new technologies when the products can be demonstrated to provide business value.Although not quantified for this case study, Forrester recommends that prospective unified communications implementers examine potential benefits in these categories as well.Details on Reduced TCOSavings through reductions in the numbers of :• Fax machines• Desktop telephone sets• PBX equipment• Unified Messaging systems• Antivirus, Antispam solutions Compliance solution• Tape back-ups
  • Here are a few key points about LANDesk and our ability to deliver value to our customers. Talk to some the key points on the slide – especially the ones about the Magic Quadrants and ROI
  • Here are a few of the thousands of companies and organizations that trust LANDesk to help them manage and secure their IT environments. And we’d love to see your logo up here someday.Our customer cut across many different vertical markets including finance, healthcare, local and national governments, manufacturing and retail to name a few.
  • So why do they choose us? They have many challenges facing them for maintaining the healthy state of their user’s endpoint devices. These customers chose LANDesk because of the value and return on investment we provide to their IT organizations.
  • At LANDesk, we have a great heritage of providing great management, security and service desk solutions. And because mobility is really about management and security, we believe we have a great product and strategy for helping you with your mobile workforce with the convergence of management and security.At the center of this integrated suite of IT management solutions we’ve built it around higher efficiencies by using a Management Automation Platform that helps you define, design, implement and execute cross platform IT automation initiatives and tasks.
  • In this presentation, we’re going to answer the following questions? What is mobility and what’s driving the need to manage mobility. The devices didn’t just show up in your environment all of a sudden, but they are showing up more and more and this is a good time to get your arms around the issues. And these new mobile devices are introducing new challenges as they grow and evolve plus how many different operating systems you now have to manage.What are the three keys to managing the mobile enterprise? Including a very important one of how do I discover and inventory these devices if the corporation doesn’t own them?We’ll also talk about the importance of securing the corporate data on these devices.Finally, we’ll give you an idea of how LANDesk approaches mobility and what are our strategies for mking you envoronment more mobile friendly.
  • The key to understand about mobility is that it isn’t just about the devices. It is really the user that is mobile and the devices are just along for the ride. So you need to consider who this mobile user is and their needs. We think of all these different devices as just other endpoints that make the user productive. The devices are going to change. And it’s based on the user’s need to be mobile that you have things like dual network access, whether through a cell connection or jumping over to a Wi-Fi network so they can always be connected.But there is one other thing that this new paradigm of user productivity brings and that is a trend toward employee-owned devices vs. corporate-owned devices.
  • Just a few quick notes about the mobility trend here. Before we get going here, it’s good to point out that whether a particular device is on it’s way up or down, these are all simply endpoints to manage and secure for LANDesk.First – note that Microsoft represents 84% of the PC Operating system, but how many different OS’s will mobility introduce – especially with what they are calling Post-PC devices like tablets. Second – Speaking of tablets and smartphones, they are surpassing PCs and that has a lot to do with two trends – 1) people have multiple devices – 2) and people have a mix of corporate-owned and employee-owned devices Third – tablets will rise significantly - Tablets are expected rise from 6% to 23% of computing devices.Tablet WW forecast**2010 = 17 million 2011 = 44.6 million 2012 = 70.8 millionFourth – desktops will drop, but that simply a strong indicator about the mobility of people. Notice that all the mobile devices are either increasing or staying fairly level with only slight declines because of cannibalization from competing mobile devices such as Tablets taking some market share away from notebooks and laptops.
  • Initial Build: There are certain trends and tipping points that are creating change for IT.Next Build: (Digital Native Lifestyle) The first is that more and more people in the workforce are gravitating to a digital lifestyle – much like the digital natives (people who grew up not knowing anything but highly communicative technology) who are moving into the workforce. These people are always connected, digitally social and can multi-task without thinking about it. Next Build: (IT Consumerization) This lifestyle shift introduces introduces more IT Consumerization or some might say, “The IT-ization of Consumer electronics”, where there are more low cost applications running on consumer-owned devices, which co-mingle the data from both the user’s business and personal lives.Next Build: (User Is The New Endpoint) This IT Consumerization leads to the need of seeing the user as the endpoint and not necessarily the devices. The needs of these users will continue to change because they are more tech savvy and they will carry many different devices with various platforms, increasing the need to be able to see and manage the user’s environment.Next Build: This process tends to repeat itself – the more digital we become the more need for IT manage and secure the data on the users devices and the greater need to view the user, not the device, as the endpoint.
  • Here are a few key points about LANDesk and our ability to deliver value to our customers. Talk to some the key points on the slide – especially the ones about the Magic Quadrants and ROI
  • Here are a few key points about LANDesk and our ability to deliver value to our customers. Talk to some of the key points on the slide – especially the ones about the Magic Quadrants and ROI
  • Note to Presenter: Read the red and it will read as a complete sentence which captures all of the key points of the quote.One of the keys to the statement is that there is a diverse population of devices and that’s where the complexity comes in. If you don’t get your arms around this issue in the next couple of years, your operating costs are going to go up and your services levels are going to suffer.
  • A key to IT management is seeing and knowing what devices are in your environment. But you need to take this a step further by knowing what data is being accessed because you’re IT and you have to protect that data, ho matter where it is. With the current state of Mobility, you may not even know how many devices you have, where they are, or what they’re accessing. You need to set and enforce effective IT policies. You simply have to have some kind of policy around these mobile devices. What kind of features are allowed and what isn’t, like personal hotspots. You also have to have a policy in place to initially protect the data on that device and a process in place to handle lost devices.You have to be able to manage and secure that digital native and be able to do it anywhere and anytime because of how mobile they are.
  • The first thing to do in order to see what is on your network is to discover and inventory what is on your network. Find our what devices are out there and all the information about those devices. Well LANDesk has been doing this for more than 20 years, so there is nothing new there. In fact, we us real-time discovery technology that allows us to discover a device and then use that device to discover other devices when they come on the network and begin to broadcast to other devices. In this case of mobile devices, we want to know more about what data they are accessing than the fact that they’re on our network. This move to understanding what data people are using is also compounded by trying to know what devices are corporate-owned devices and which ones are employee-owned.
  • The next thing we talked about is setting effective IT policies, especially when it comes to security issues that pose additional risk to your business.As we go through some of the security data that is available, we don’t want you to think that this is a scare tactic, just important information to help you learn about the need for a stronger, more systematic approach to security. If we dive into some of the security data out there such as this information from, you will find plenty of information about each breach or loss of data and where that breach came from, whether it be a lost or stolen device, a virus, or an accidental exposure of information on the web.Let’s take a look at where most of these security breaches are occurring. The darker the color, the more breaches have occurred. The obvious hot spots are the United States and the United Kingdom, followed closely by Canada. When you look closer, Japan and Australia in a slightly lighter orange stand out. And finally, the majority of other developed countries such as Western Europe and some of South America have also experienced security breaches. One note to remember is that these are all based off of individual reporting of security breaches and may not reflect the entire picture because some areas may not have as open of a society for reporting such issues.>>Next, let’s take a look at the Incidents by Vector. This indicates by what means is security breached. Notice that 62% of the time it is from outside sources with 32% coming from inside sources. That means that more than half of the threats are coming from people who are trying to break into your systems and exploiting your data. Of that 32% of inside security incidents, only 8% were malicious. That means that the other 24% were mostly caused by faulty processes or lack of awareness about security among employees. >>Another interesting point to look at in the overall security mix is how are people losing the data. Notice that the number one area is stolen laptops with 20% - this is truly a target, but as these devices get more information on them and are smaller, they also pose a threat to your data. Not only that, but we discussed previously that more people are carrying more devices. It’s hard enough to keep track of one device while you’re on the move, but now you talk about having three or more devices. Those devices are going to get lost. This really points out the need for data encryption and protection on these mobile devices.
  • Who are the tough users to figure out? Every organization has them. These people move around a lot. They have to have the latest gadgets. They adopt technology early and then bring it into your environment. This mobile person has more than a handful of devices including a smart phones, a tablet, and a laptop. He doesn’t stop to ask if it’s okay for him to connect to the enterprise network. He’s interested in being productive. The worst ones will even modify their technology or find away around policies. So with a few taps on a screen he’s accessing his corporate email and pulling data from the network. Oh that guy! – You know him, don’t you? In fact, if you are in IT, you are probably this guy. He’s productive, but you’re the one dealing with all the possible data leaks.
  • Don’t just think about smartphones and these new tablets as the only mobile devices. Remember, it is the user that is mobile and those laptops are going to be around, so you need a solution that will help you manage and secure them as well as all those new devices. When we take a look across the competitive landscape, we are one of the very few that can help you see, manage and secure all the devices a user uses. Take for instant Apple, we can manage and secure that Macbook Pro as well as the iPad and the iPhone. That means making sure that data is encrypted and we have those policies set up and enforced based on the location of the user. Some of the things that help include HIPS, Device blocking, shadow copying and patching. Failure to update can create huge vulnerabilities that can cost millions. We deliver patches that are both timely and thoroughly tested. Maximum automation allows solutions to be proactive, repeatable and auditable. So how do we do it? We can use appliance devices in different locations in your distributed network to access, manage and secure anywhere – through the cloud. We will also include more and more services in the cloud
  • Overall, the solution allows Zero-Touch Provisioning for anyone who owns a ThinkSlate…meaning the IT Administrator sets policy for an Active Directory container, and whomever is in that container gets the policy on their mobile devices.  All of them.  Without the IT Admin having to touch the device. The slide builds.  First screenshot shows how every AD container in the tree has “default” policy, which is blank.  Meaning nothing will change if the user tries to configure their Thinkslate.  The second screenshot shows a series of device configurations (the highlighted one is a device config, showing which device config settings can be reached from here…but we configure Certificates, Device Settings, Security Settings, Password settings, WIFI access points, VPN settings…  The third screen shows a new Device Policy and all it’s associated device configurations. The fourth shows it being applied to the ThinkSlate Users container in Active Directory Finally, you can see the container and policies applied in the Groups field.

Regina Technology Innovation Day Regina Technology Innovation Day Presentation Transcript

  • Welcome!
    Please take some time to visitour vendor exhibits.
    Wireless access for this room: IP_GuestUsername: Guest Password: Agree
  • Tuesday, September 27, 2011
    8:30 – 9:00 Registration – Morning Refreshments & Vendor Exhibits
    9:00 – 9:15 Acrodex Welcome Address
    9:15 – 10:15 Getting Your Organization Cloud-Ready: Fully Virtualizing Your Infrastructure
    10:15 – 10:45 Desktop Virtualization – Case Study
    10:50 – 11:20 Blackberry in the Enterprise – RIM Information Session
    11:30 – 12:30 Beyond Storage Efficiency and Automated Data Protection in Virtual Environments – NetApp Information Session
    12:00 – 12:45 Lunch & Vendor Exhibits
    12:45 – 1:30 Software Asset Management
    1:30 – 2:15 Collaborate, Communicate – Integrating a UC Platform and Mobile Devices
    2:15 – 3:00 Implementing CRM in Your Environment
    3:00 – 3:15 Refreshment Break and Transition to Breakout Sessions
    3:15 – 3:45 Mobility Management – LANDesk Information Session
    3:55 – 4:25 Megatrends in IT – HP Information Session
    4:30 – 5:00 Reflections and Closing Remarks
    5:00 – 7:00 Cocktail Reception
  • Welcoming Address
    Tim Sterzer
    Senior Sales Team Lead
  • We invite you to tweet using:
  • Special thanks to…
  • Greg Hutton
    Systems Engineer
  • Getting Your Organization Cloud Ready:Fully Virtualizing Your Infrastructure
  • Definition
  • Cloud Deployment Models
    Cloud Computing is a way of doing computing
    Cloud ServiceProviders
    Hybrid Cloud
    Composition of 2 or more interoperable clouds, enabling data and application portability
    Public Cloud
    Accessible over the Internet for general consumption
    Private Cloud
    Operated solely for an organization, typically within the firewall
  • How can I use the cloud?
    IT as a Service
    • Infrastructure as a Service
    VMware vCloud Express
    • Platform as a Service
    VMware vFabric
    • Software as a Service
    VMware Horizon Application Manager
    • DR as a Service
    VMware Site Recovery Manager
    • Desktop as a Service
    VMware View
  • The Journey To The Cloud
    Public Cloud Experimentation
    Public Cloud Adoption and Commitment
  • Business Critical/Tier-1 Applications
    Yeah, but…
    No worries,
    Security & Compliance
    95% of apps match or exceed native performance on vSphere
    vShield, security and compliance at the hypervisor
    Alliance partnerships improve support
    • Oracle, SAP, IBM, Microsoft
  • Private Cloud Building Blocks
    Management tools that eliminate manual administration without increasing costs and reducing variability of IT resource maintenance
    Self-Service Portal
    Access to a system that enables on-demand consumption of IT services
  • Desirable Characteristics
    Device & Location Independent
    Does not increase costs
  • Links
  • Dave Hunter
    Associate Director of IT Sercives
  • VMWare Virtualization at Red Deer College
  • Red Deer College
    7500 students
    700 Faculty and Staff
    Centrally located
    Strong Community Presence
    Many Business Partners –BCTL
    Donald School of Business
  • RDC IT Services
    35 IT Personnel
    Banner ERP running on Oracle
    Several Hundred MSSQL Databases in a cluster
    150 Servers
    • 90% Windows based
    • 8% Solaris
    • 2% Linux
    1800 desktops – replace one third each year
    HDS AMS 1000 SAN Storage – 35 TB
    Cisco Switches end to end -10 GB backbone
  • RDC Server Virtualization
    Virtualized 90 of 150 servers 3 years ago
    • Two Dell R900s in HA – 256 GB RAM
    • This year we moved to HP Blade Servers
    • C7000 chassis
    • BL490 blades – 4 for servers – 128 GB
  • RDC Application Virtualization
    Softgrid – 4 years ago
    • 95 % of apps virtualized
    • Moved to Thin App – smaller foot print in image
    Spent two years investigating
    Looked at Citrix, Microsoft Hyper V and VMWare
    • Citrix was cost prohibitive
    • Microsoft Hyper V not robust enough (RDP)
    VMWare was the logical choice for us
    • Already had expertise
    • An extension of what we were already doing
    • PCoIP
    • VMWare VDI Infrastructure Cost (1/3)
    Partner with a Proven Solution Provider
    We engaged VMWare early in the process
    • We were able to get some huge cost benefits
    Selected Wyse P20 Thin clients
    • All hardware including PCoIP chip
    • No extra OS to manage
    VMWare ESXi 4.1
    VMWare View 4.6
    During readiness for Pilot we switched from XP to Windows 7 64 bit – less overhead
    Rolled out 100 pilot desktops
  • RDC VDI – Recent Events
    Purchased a Separate SAN
    • Selected a NetApp FAS 3200 Series
    Rolled out 500 Desktops
    • Our New School of Business – Faculty and Staff
    • Learning Information Commons - Students
    • Students took us up on Anything from anywhere on any device. (50/50 first week)
    Upgraded 14 blades to Dual Six Core CPUs
    • Was cheaper than adding more blades
    Loaded each blade with 144 GB RAM
  • Lessons Learned
    Don’t rush – Plan, Plan, Plan
    • Don’t set unrealistic time lines – allow for unforeseen issues
    SAN Performance
    • Not just about IOPS
    • Configuration - Optimization
    • When we turned on the 100 pilot desktops we brought down our SAN
    Be willing to adapt and change quickly – things don’t always go according to plans
    • NIC Driver brought down our entire Virtualized environment
    • Softgrid  ThinApp
    • Windows XP  Windows 7
    • New SAN
  • What’s Next
    2nd SAN
    • DR
    Upgrade to version 5 Parallel environments
    Rollout up to 1200 desktops
    • Older desktops first (5 years old), dept by dept
    Replace laptops with VDI or Mobile Thin Client
    Possible Provider of VDI to Central Alberta
    • VDI in the Cloud
  • Thank You
  • Morning Break #Tech Days
    8:30 – 9:00 Registration – Morning Refreshments & Vendor Exhibits
    9:00 – 9:15 Acrodex Welcome Address
    9:15 – 10:15 Getting Your Organization Cloud-Ready: Fully Virtualizing Your Infrastructure
    10:15 – 10:45 Desktop Virtualization – Case Study
    10:50 – 11:20 Blackberry in the Enterprise – RIM Information Session
    11:30 – 12:30 Beyond Storage Efficiency and Automated Data Protection in Virtual Environments – NetApp Information Session
    12:00 – 12:45 Lunch & Vendor Exhibits
    12:45 – 1:30 Software Asset Management
    1:30 – 2:15 Collaborate, Communicate – Integrating a UC Platform and Mobile Devices
    2:15 – 3:00 Implementing CRM in Your Environment
    3:00 – 3:15 Refreshment Break and Transition to Breakout Sessions
    3:15 – 3:45 Mobility Management – LANDesk Information Session
    3:55 – 4:25 Megatrends in IT – HP Information Session
    4:30 – 5:00 Reflections and Closing Remarks
    5:00 – 7:00 Cocktail Reception
  • BlackBerry for Business
    Leading Products and Solutions for Business Mobility
    September 2011
  • BlackBerry and Our Position in the Enterprise Market
  • What CIOs are telling us…
    • My company must be able to do more with smartphones than email and phone calls
    • Smartphones are walking in the door with employees of all levels, creating new expectations and user requests
    • Consumer innovations in mobile and web have raised the bar for enterprise user experience
    • Marketing wants a strong mobile consumer presence
    • All of my company’s applications must go mobile, but the presentation is different than desktop
    • Enterprise imperatives (manageability, scalability, security) cannot be sacrificed purely for individual user experience.
    RIM Confidential | 31
  • BlackBerry Remains the Enterprise Leader
    Enterprise Market Share - Shipments
    Source: ABI Research, Enterprise Smartphones – August 2010
    RIM Confidential | 32
  • RIM Fast Facts
    • #1 Smartphone brand in US, Canada, Latin America and the UK for calendar 20101
    • 175+ countries
    • 600+ carriers and distribution partners
    • 400,000+ registered BlackBerry developers
    • 250,000+ active BlackBerry Enterprise Servers
    • 150,000,000+ devices sold to date 13,200,000+ devices shipped in Q1 GY12 alone
    • 67,000,000+ subscribers today
    16% Year Over Year growth for Q112
    1IDC Worldwide Mobile Phones Quarterly Tracker - Final data - Q4 2010
    RIM Confidential | 33
  • Innovating and Supporting the Personal Liable Trend in Enterprise
  • Key Enterprise Shift
    There is a key shift in how devices are being deployed within the enterprise from corporate-liable device distribution to a consumer liable device distribution model. An opportunity exists to address this shift
    IDC expects worldwide shipments of consumer liable devices to grow by 17.9%to reach 56.7 million units representing 56% of business smartphone shipments by 2013.
    IDC Worldwide CMD forecast 2009-2013
    RIM Confidential | 35
  • New BlackBerry Smartphone Lineup
    Curve 9350/9360 (Curve)
    Torch 9810
    Torch 9850/9860 (All Touch Torch)
    Bold 9900/9930 (Bold Touch)
    11 mm thick
    480 X 360, 246 DPI
    800MHz Processor and GPU
    512MB RAM + 512MB storage
    5.0 MP Camera / VGA video
    NFC & Accelerometer
    11.5mm thick
    3.69” 800X480, 253 DPI
    4GB storage
    10.5 mm thick
    640X480, 287 DPI Touchscreen
    8GB storage
    15mm thick
    640X480, 253 DPI
    8GB storage
    Common Specifications (not including Curve):
  • New BlackBerry OS 7
    Staying true to the proven security, data efficiency and deep integration of BlackBerry smartphones
    Breakthrough performance.
    Powerful new experiences.
    Innovative apps.
    • BBM 6
    • Music Storefront
    • Docs to Go Premium
    • BlackBerry Balance
    • BlackBerry Protect
    • Powerful Graphics Performance
    • Smoothest Touch Experience
    • Blazing fast Web Browser
    • Voice Activated Universal Search
    • Near Field Communications
    • Augmented Reality
    • Stunning Pictures and Video
  • The BlackBerry PlayBook Tablet
    Uncompromised Web Browsing
    BlackBerry® Bridge™
    Ultra Portable
    True Multitasking
    HDMI Output
    BlackBerry Smartphone Notifications
    Full Touch Front Display
    High Resolution Dual Cameras
    Wireless Software Updates
    Free Premium Documents to Go Suite
  • Supporting Personal Liable BlackBerryHow to get started – Step #1
    BlackBerry Enterprise Server Express
    Download BlackBerry® Enterprise Server Express today from
    Activate users with no license cost
    • Advanced IT control for employees who buy their own BlackBerry and want to connect
    • Access to business applications, synchronizing email, calendar, contacts, tasks, memos and more
    • Industry-leading security and manageability
    • Maximize employee productivity through enterprise connectivity with personal BlackBerry handhelds
    RIM Confidential | 39
  • Supporting Personal Liable BlackBerryHow to get started – Step #2
    BlackBerry® Balance™ technology enables BlackBerry smartphones to be used for business and personal purposes without compromise.*
    • Realize cost savings through employee purchased devices
    • Secure company data on devices that are not owned by the organization
    • Manage IT policies that define a line between work and personal data
    • Stay connected to work and life with the convenience of a single device
    Requires handheld software version 6.0 and BlackBerry Enterprise Server (or Express) 5.0.3
    RIM Confidential | 40
  • Supporting Personal Liable BlackBerryHow to get started – Step #3
    BlackBerry Multi-Device Platform Management* - Helping customers manage the mix of mobile devices entering the enterprise
    Provides a single device management interface for BlackBerry smartphones as well as other non-BlackBerry smartphones
    General Capabilities
    • Centralized Admin Console
    • User and Group Management
    • Device Activation
    • Settings and Policy Definition
    • Software Deployments
    • Device Inventory
    RIM Confidential | 41
    *Will be available through a future software release at the end of 2011
  • Business and Personal Productivity Driven by BlackBerry Business Software
  • Avoid Missed Calls and Expensive Cellular Minutes
    • One office identity and extension dialing
    • Voice over Wi-Fi®
    • Automatic network handoff between Wi-Fi and wireless networks
    • Move calls manually between desk & smartphone, Wi-Fi & mobile networks
    • Desk phone features
    • Add participants to conference calls
    BlackBerry® Mobile Voice System will unify desk phone features with BlackBerry® smartphones.
    MVS Teaser:
    RIM Confidential | 43
  • Business Collaboration on the Go
    • Extend existing Instant Messaging systems to your BlackBerry smartphones
    • Improve returns of the overall Instant Messaging implementation
    • In some cases, improve productivity for free (Turn on BlackBerry Messenger, OCS)
    Access Microsoft SharePoint, Office Communication, Lotus Collaboration and more on BlackBerry
    BlackBerry SharePoint Demo:
    RIM Confidential | 44
  • The BlackBerry Business Difference
    We are the world’s most committed business mobility leader and partner
    We provide the industry’s only end-to-end business mobility solution
    We are continuing our focus on innovation
    • Our leadership, legacy and focus on serving the needs of business customers
    • Our commitment and focus on wireless
    Our Unique Position
    • Our end-to-end solution - built on a trusted, secure, efficient platform that enables real-time communication, and leverages our customers’ existing partnerships and investments
    • Our support for and collaboration with customers at each stage on the path to mobility
    Our Superior Product
    • Our ongoing innovation and focus on extending the value of BlackBerry into the future
    • Our focus on addressing the needs of the consumer in organizations
    Addressing a Broader Audience
    RIM Confidential | 45
  • Questions?
    RIM Confidential | 46
  • Thank you
    For more information please contact:
    Chad Moore
    Channel Account Manager
  • Keith Aasen
    Consulting System Engineer, Virtualization
  • Beyond Storage Efficiency and Automated Data protection in Virtual Environments
  • NetApp Confidential - Internal Use Only
    Unified Storage
  • Unified Data Access
    FAS6200 Series
    FAS3200 Series
    FAS2000 Series
  • Common Storage Portfolios
    Symmetrix VMAX
    EMC Clariion
    Single Protocol
    Hardware equates to functionality
    Disjointed architectures & integration
    Operational variances
    NetApp Confidential - Internal Use Only
  • Simplicity
    NetApp Confidential
    2880 TB
    1440 drives
    2880 TB
    1440 drives
    1200 drives
    FAS6200 Series
    960 drives
    600 drives
    136 drives
    FAS3200 Series
    68 drives
    240 drives
    • ONE operating environment
    • ONE set of data services
    • ONE management
    • ONE set of processes
    FAS2000 Series
  • Hardware is Merely a Means to Scale
    NetApp Confidential - Internal Use Only
    Data Ontap
    Ontap-v VSA
    X - YTB
    68 - 272TB
    Virtualize 3rd
    Party Arrays
    480TB– 1.9PB
    2.4- 2.9PB
    • Natively multiprotocol
    • Architectural repeatability
    • Operational consistency
    NetApp® Storage Portfolio
  • Unified Data Services
    Instant Backup
    File Server
    Smart Clones
    D2D Backup
    IP-based SAN
    Storage Isolation
    IP-based Data
    NFS Procotol
    WORM storage
    FAS6200 Series
    FAS3200 Series
    FAS2000 Series
  • NetApp Confidential - Internal Use Only
  • Comprehensive Efficiency
    NetApp Confidential
    Data Growth
    • Application integration
    • Storage management automation
    • Integrated data protection
    • Service automation
    SATA / Flash Cache
    Thin provisioning
    Snapshot® Technology
    Thin replication
    Virtual copies
  • Efficiency is Built In
    NetApp Confidential
  • Efficiency is Built In
    NetApp Confidential
  • Efficiency is Built In
    NetApp Confidential
  • Virtual Environments
    NetApp Confidential
    Traditional Enterprise RAID Arrays
  • Virtual Environments
    Duplicate Data
    Is Eliminated
    Traditional Enterprise RAID Arrays
    NetApp Confidential
  • All Protocol & All Datasets
    NetApp Confidential
    FCP Storage
    iSCSI Storage
    CIFS Storage
    All Protocols, All Datasets
    NFS Storage
    Enterprise Data
    Mid-tier Data
  • Industry Averages
    NetApp Confidential
  • 65
    NetApp Confidential
    Virtual Storage Tiering
  • Data Placement Challenge
    Primary Storage Pool:
    All data – hot and cold
    Intelligently place “hot” data on the highest performing media
    “Hot” Data
    Data should be fast when hot, and low cost when it’s cold
  • NetApp’s Criteria for Effective Tiering
    • Serve data when it’s hot
    • Use high cost media (Flash) efficiently
    • Enable SATA as primary tier
    • Work out of the box with default settings
  • A Better Approach: Intelligent Caching
    Real-time data promotion
    • Optimized for Flash
    • Scale performance on demand
    No data movement
    • Highly granular (4KB)
    • Highly efficient
    • Simple to install and requires no administration
    Data-driven • Real-time • Self-managing
    Virtual Storage Tier
    Physical Storage
  • The NetApp Virtual Storage Tier Intelligent Caching Enabled
    • Start with “Right” cost storage technology
    • Virtualize for efficiency
    • Dedup, thin provisioning, etc.
    • Add performance
    • Promote hot data on-demand
    Virtual Storage Tier
  • 1
    ESX Cluster
    NetApp FAS Array
    VST - FlashCache
    Dedupe Disk Storage
    VST in a Virtual Environment
  • EMC Complexity
    NetApp Confidential
  • NetApp Simplicity
    NetApp Confidential
  • NetApp Confidential - Internal Use Only
    “True” Storage Virtualization
  • NetAppMultiStore
    Customer A
    Virtual Storage Controller
    Secure IP Space
    • Discrete, private secure network partition
    • Logical partitions within the NetApp array
    Secure VLAN Interface
    • Securely maps VLANs directly to IP spaces
    Network VLAN
    • Used to logically partition networks
    • Separates broadcast domains
    Customer B
    Customer C
    Virtual Storage Controller
    Virtual Storage Controller
    NetApp provides the industry’s only complete tool set for providing path isolation from the disk through the network. This level of security is mandatory for multi-tenant environments.
  • NetAppMultiStore & vFilers
    • Abstracted access via vFilers (virtual arrays)
    • vFiler storage service profiles unbind data from hardware
    • DataMotion non-disruptive mobility & migration
    • Centralized cluster management
    Data Ontap
    NetApp Confidential - Internal Use Only
  • Next-Gen Data Ontap Cluster-Mode
    NetApp Confidential - Internal Use Only
    • Scale Out Storage Architecture for Non-Stop Operations
    • Supports 24 storage nodes
    • Abstracted access via vFilers (virtual arrays)
    • Centralized cluster management
    Data Ontap 8.1 C-Mode
  • Key C-Mode values
    • Non-disruptive
    • Upgrade, replace, rebalance, expand, all without disrupting workloads
    • Scalable containers
    • Scale up, scale out, scale down
    • Petabytes of data; billions of objects
  • NetApp Confidential - Internal Use Only
    Storage Offloaded Data Protection
  • RAID the Foundation of Data Protection
    NetApp Confidential - Internal Use Only
    • RAID-DP enables ‘Set it & Forget it’ simplicity
    • Highest performance and data protection
    • Industry leading efficiency (87.5% default utilization)
    • Solution design simplicity & standardization
    • Storage tiering simplified
    • Enabled based on type of medium not a matrix comprised of mediums & RAID types
  • Traditional Business Continuance
    Let’s you sleep at night
    Loads of hardware
    Many operations
    Several copies
    Thick transfers
    Stored in multiple formats
    The accepted pain of doing business
    Disk Backup
    Day to Day workloads
    1st Point of Recovery
    Long-Term Archive
    Identical HW as Production
  • Introduce NetApp Arrays
    • The process of making copies of data in order to meet legal compliance requirements
    Disk Backup
    Same process that you know
    Same process that you know
    Long-Term Archive
    1st Point of Recovery
    Day to Day workloads
    Identical HW as Production
  • Introduce NetApp Arrays
    • The process of making copies of data in order to meet legal compliance requirements
    Disk Backup
    Production & DR storage is reduced by 50%
    Same process
    Same process
    Long-Term Archive
    1st Point of Recovery
    Day to Day workloads +
    Dedupe DR
  • Introduce NetApp Arrays
    NetApp Multi-Purpose Integrated Data Protection
    Backup on production Array
    Eliminates backup array
    Instant backups & restores
    Backups automatically transferred offsite
    DR with backup points stored on a single array
    Offsite Backup
    & DR
    Long-Term Archive
    Day to Day workloads + Dedupe
    1st Point of Recovery
    Dedupe DR +
    Offsite Backups
  • Introduce NetApp Arrays
    NetApp Multi-Purpose Integrated Data Protection
    Backup on production Array
    Eliminates backup array
    Instant backups & restores
    Backups automatically transferred offsite
    Long-term archive or DR Array
    Dedupe DR+ Backups
    Long-Term Archive
    Day to Day workloads +
    1st Point of Recovery
  • Lunch Break #Tech Days
    8:30 – 9:00 Registration – Morning Refreshments & Vendor Exhibits
    9:00 – 9:15 Acrodex Welcome Address
    9:15 – 10:15 Getting Your Organization Cloud-Ready: Fully Virtualizing Your Infrastructure
    10:15 – 10:45 Desktop Virtualization – Case Study
    10:50 – 11:20 Blackberry in the Enterprise – RIM Information Session
    11:30 – 12:30 Beyond Storage Efficiency and Automated Data Protection in Virtual Environments – NetApp Information Session
    12:00 – 12:45 Lunch & Vendor Exhibits
    12:45 – 1:30 Software Asset Management
    1:30 – 2:15 Collaborate, Communicate – Integrating a UC Platform and Mobile Devices
    2:15 – 3:00 Implementing CRM in Your Environment
    3:00 – 3:15 Refreshment Break and Transition to Breakout Sessions
    3:15 – 3:45 Mobility Management – LANDesk Information Session
    3:55 – 4:25 Megatrends in IT – HP Information Session
    4:30 – 5:00 Reflections and Closing Remarks
    5:00 – 7:00 Cocktail Reception
  • Beyond Storage Efficiency and Automated Data protection in Virtual Environments
  • A Little About Me
    My experience lies in the licensing of software, whether in licensing agreements, basic office applications, servers, desktops, ERP or virtual licensing.
    I started my technology career-path with KEPCO in San Antonio, Texas as an educational materials sales representative. My career continued for Soft Options in Calgary where I learned about large software licensing contracts by servicing clients like TCPL, Chevron, and Amoco (BP). I finished my time in Calgary working for WellPoint Systems which was an ISV for the oil and gas Sector.
    For the last 4.5 years I have been with Acrodex as a software solutions specialist, sales manager and now territory manager building a team of like minded individuals in our prairie offices both in Regina and Winnipeg.
    MCP, CSP, VSP – 14 years experience in software licensing
    today more than ever businesses are faced with tight economic circumstances, challenged more than ever to do more with less… technology has never been more important to business strategy and survival.
  • But Which Technology And How Do I Manage IT?
  • Point Of Reference To The Problem
    Urban sprawl, also known as suburban sprawl, is a multifaceted concept, which includes the spreading outwards of a city and its suburbs to its outskirts to low-density and auto-dependent development on rural land, high segregation of uses (e.g. stores and residential), and various design features that encourage car dependency.[1]
    In the last 15 years,
    As high speed connectivity increases +
    device technology advances to do more in smaller devices =
    Infrastructure sprawl.
  • Is Software Licensing Complex?
    Licensing Agreements
    • MBSA
    • EA
    • Select Plus
    • ELP
    • TLP or CLP
    • EAP
    • ECI
    • Easy Licensing
    • Campus/ Student
    • Open License
    Licensing Reference Terms
    • Cores
    • Per Server
    • Per Processor (physical or Virtual)
    • Std, Ent, Datacenter
    • OSE – Operating System Environment
    • CAL – Client Access License
    • Device CAL vs. User CAL
    • Concurrent User
    • Perpetual vs. subscription
    • Qualified Desktop
    • License certificate
    • OSE – operating system environment
    • VDI – virtual desktop infrastructure
    • Instance
    • Line of business
    • Training Lab
    Licensing Terms and Conditions
    EULA – End User License Agreement
    PUR – Product Use Rights
    Maintenance Types
    • Maintenance
    • SA
    • Subscription Adv.
  • Software Licensing Was Suppose To Be Simpler
    Bottom Line benefits of Volume Licensing
    • Saves time in ordering process
    • Saves money in volume discounts
    • Many have resource bundled in (HUP, technical support, new version rights)
  • What Is The Key Or Keys ?
    Know what your “License Entitlement” provides
    Have a system in place to help you manage
    1) what is deployed.
    2) what you are licensed to deploy.
  • SAM Optimization Model By Role
  • Server Counts Use To Be Simple
  • User Devices Use To Be Simple
  • Why would I count my company phones ?
  • Opportunities and Issues
  • Tablets Are New – Don’t They Arrive Licensed ?
    Motorola Xoom
    Apple Ipad 2
    Asus Eee Pad
    HP Slate
    LG G-Slate
    Samsung Galaxy Tab
    RIM BB Playbook
  • Tools To Help You Manage Assets
    Landesk Asset Lifecycle Manager
    Microsoft - System Center Configuration Manager (Asset Intelligence)
    CA – IT Asset Manager
    IBM - Tivoli
  • Cloud Services Questions – taken from Google
    • I need a productivity solution that’s easy to deploy and doesn’t require the ongoing maintenance of desktop software.
    • I want a solution that meets my needs today and automatically gets better over time.
    • I need a productivity solution that I can rely on.
    • I need technology that was built with security in mind.
    • My employees need to collaborate seamlessly across organizational, geographical and linguistic barriers.
    • I want my employees to move faster without being slowed down by inflexible technology.
    • My employees need to use a wide range of mobile phones and tablets including Android, Blackberry, iPhone and Windows Mobile.
    • My employees need to do more from mobile devices than just send emails.
    • I want a simple licensing model that is cost-effective and predictable.
    • I want to spend half as much on IT as I do today.
  • Full SAM Engagement
    SAM Baseline
    SAM Assessment
    Review of customer’s existing processes against SAM Optimization Model framework, identifying improvement opportunities and associated ROI.
    Inventory of deployed Microsoft assets, review of corresponding customer license documentation, virtual, hosted, or cloud-based solutions, and identification of any opportunities for improvement.
    SAM Deployment Planning
    Provides deployment assistance for processes and technologies to support key SAM areas, including deployment, metering, inventory and control. Special focus on solutions deploying Microsoft technologies including System Center, MDOP AIS, or MAP.
  • SAM Assessment Framework Overview
    Define the what , where, when, who & how of the engagement
    Data Gathering
    Collect all relevant data to address the 10 key competencies and conduct customer interviews
    Data Analysis
    Reconcile and validate collected data and document results
    Preset SAM Assessment results to the customer
  • SAM Assessment Engagement SAM Optimization Model – Maturity levels
    Project Manager assigned but SAM roles & responsibilities not defined
    Direct SAM responsibility is identified throughout organization
    SAM responsibilities defined in job descriptions across organization
    Each functional group actively manages SAM
    No SAM development or communication plan
    SAM plan is defined and approved
    SAM Improvement is demonstrated
    SAM goals part of executive scorecard; reviewed regularly
    No centralized inventory or < 68% assets in central inventory
    > 68% - 95% of assets in inventory
    > 95% - 98% of assets in Inventory
    > 99% of assets in inventory
    Dynamic discovery tools provide near real-time deployment details
    Manual inventory; no discovery tools
    Inventory sources reconciled annually
    Inventory sources reconciled quarterly
    Procurement manages contracts; not accessed by IT managers
    Complete entitlement records exist across organization
    Entitlement records reconciled with vendor records
    SAM entitlement system interfaces with vendor entitlement to track usage
    System reconciliations and ITAM report available on demand
    IT operations managed on ad-hoc basis
    Annual sign-off on SAM reports
    Quarterly sign-off on SAM reports
    SAM not considered part of M&A risk plan and company integration
    All business units follow the same strategy, process & technology for SAM
    Operations manages separate asset inventories
    Operations manages associated asset inventory
    Assets purchased on a per project basis; without a review of current availability
    Software purchases based on deployment/entitlement reconciliation
    All purchases are made using a pre-defined asset catalog; based on metered usage
    Software purchases use approved vendors
    Assets deployed by end-users in distributed locations; no centralized IT
    Software deployment reports are accessible to stakeholders
    Software is dynamically available to users on demand
    Only approved software is deployed
    Centrally controlled inventory of harvested licenses is maintained & available for reuse. Deployment & license records are updated
    Unused software is harvested (where the license allows) and tracked within a centrally controlled inventory
    Automated process w/ centralized control & tracking of all installed software, harvest options, internal reassignment and disposal
    Software is retired with hardware and is not harvested or reassigned
  • SAM – Program Features
    • Gap Analysis
    • License Reconciliation
    • License Harvesting
    • Lifecycle Assessment
    • Security checks
    • License compliance
    • Reporting
    • Security Policies and configurations
    • Application management and updating
    • Comprehensive reporting
  • Benefits of Software Asset Management
    • Software Compliance
    • Productivity Gains
    • Expanded risk mitigation
    • Control over IT infrastructure
    • Simplified IT management
    • Optimized Software deployment
    • Streamlined License Acquisition
    • Increased Security
    • Peace of Mind
  • Our Approach to SAM
    • Long Term Customer Engagement
    • Strategy
    • Full SAM Services
    • Industry Best Practices
    • Key Metrics and Reports
    • Compliance and Optimization
  • Collaborate, Communicate Integrating a UC Platform and Mobile Devices
  • OjasviBansal
    Unified Communications Solution Specialist
    Mark Gelsomini
    Corporate Director Information Technologies
  • Acrodex UC Solution
    The world of business is evolving. Evolve with it.
    • UC Solutions & Services:
    • Consulting Services
    • Design and Architecture
    • Deployment Services
    • Professional Services
    • Managed Services
    • Training Services
    • Triage Services: Single Point Of Contact For Hardware, Software Or Service Escalation Regardless Of Vendor
  • Single Source Provider: Enhancing End User Experience
    Cell Phone
    Voice Mail
    Desk Phone
    Multiple communication modalities
    Different interfaces and technologies
    Lack of integration (due to product End of Life)
    Multiple vendors supporting voice, data and network applications
    Customers are investigating Network upgrades to SIP
    Clients are requiring mobile convergence
  • What Is Unified Communications?
  • Unified Communications – The Myths
    It’s Just Skype.
    It’s Voicemail in Your Email.
    It’s Big, Complex, and Expensive.
    It’s Definitely Not for Small Businesses Like Mine.
    It’s Just a Fancy Word for Voice over IP.
    Whatever It Is, It’s More Than I Need.
    It’s Patching Things Together That Don’t Work Together.
  • What Is Unified Communications?
    “Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich-media experience across any workspace.”
  • Components of Unified Communications
    Communications: Voice, data, and video
    Messaging: Voice, email, video, and IM
    Conferencing: Online, audio, and video
    Application integration: Microsoft Office and CRM
    Presence: IP phone, desktop clients, and call connectors
    Common user experience: Desktop, phone, and mobility
  • Using Unified Communications, You Can…
    Connect Everyone
    Serve Customers Better
    Be More Productive
    Secure My Business
    Work from
  • Total Economic Impact (Example)
    Forrester Study Shows >500% ROI in Three Years
    The study shows the following benefits for a 4,000 employee organization over a three-year period:
    Source: Forrester, 2007
  • TSX: DPM
    Underground Communications Mark GelsominiCorporate Director IT
  • Agenda
    Who is Dundee Precious Metals Inc.?
    Network Topology
    Wi-Fi Coverage
    Software- Push to Talk, Paging
    Aeroscout Project
  • Dundee Precious Metals
    Dundee Precious Metals (DPM:TSX) is a Canadian-based, international mining company engaged in the acquisition, exploration, development, mining and processing of precious metal properties.
    DPM’s business objectives are to identify, acquire, finance, develop and operate low-cost, long-life mining properties.
    With a dynamic global operation, DPM decided that a more strategic, centralized approach to IT was necessary to support the emerging business requirements.
  • “Taking the Lid Off”
    Paper reporting at end of shift
    Supervisor interaction 1-2 /shift
    Limited knowledge of shift delays
    Slow response time to process interruptions
    Reactive Maintenance
    Small picture view
    Poor coordination
    Poor use of resources
    Lost time locating equipment/materials etc. from shift to shift
    Real time display of information
    Supervisor dispatched to critical shift problems
    Delays identified in real time
    Problems identified immediately
    Real time equipment health monitoring
    See activities in whole mine in real time
    Coordination through CCR with big picture
    Resources utilized to optimize shift results
    Real time equipment and materials tracking
  • DPM Global IT VisionMission Statement
    “To deliver reliable business-centricIT solutions, infrastructure and services through leadershipand partnershipwith DPM operations globally to maximizing efficiency, streamlining processes, while supporting
    corporate objectives.”
  • The Technology
    High speed fiber optic data link coupled with a 50 – 110 Volt (touchable) low power consumption power line bring high speed data line to any point where some form of communication device has to be placed.
    Wi-Fi based communication
    Wi-Fi clients, Wi-Fi based Push To Talk system
    Wired clients (Controllers, Cameras, FANs)
    RFID/Wi-Fi based location tracking
  • Enabling Technologies
  • Design
    Boxes are connected with fiber optic cables and can be separated up to 10Km
    Wired clients are connected to the boxes with up to 100m copper cable
    BOX is rated for IP67 (Industrial)
    All industrial connectors
    FOB is fully detachable
    Industrial Wi-Fi clients (Yellow)
  • The technology Picture
    Standard IP Telephone
    In an IP67 Protected box
    With Visual Ringer
    Refuge Chambers
    Transformer Bays
  • Under Ground Cable Layout
  • Cable Layout
  • Wi-Fi Coverage
  • Push to talk and Paging
    All Wi-Fi phones have Push To Talk capabilities
    Push to Talk application will have following features
    Unlimited numbers of channels
    Emergency button
    Listening to more than one channel (For Safety department)
    Channel filtering
    Paging is software which give the opportunity to send audio and text messages to group or all phones
  • Communications- Wireless ethernet
    Access point
    Wi-Fi phone
  • Push to talk and Paging
  • Aeroscout Location Tracking
    Wi-Fi/RFID based
    Tags will be installed in lamps
    Tags will be installed in all vehicles
    Entry/Exit events
    Business events
    Vehicle location
    Where we have people working
    Location history
    Location reports
  • How Does it Work?
    1) Active RFID tags and/or standard wireless devices send a tiny wireless signal at a regular interval
    2) Signal is received by the Wi-Fi wireless network (or location receivers), and is sent to an Engine
    3) The Engine uses multiple algorithms to determine location, and sends asset data (location, status, etc.) to enterprise software
    4) Enterprise software uses location and status data to display maps, enable searches, create alerts, manage assets, etc.
  • Location Dashboard
  • Challenges
    Improve local and global communications
    Simplicity in use
    Significant communication limitation between groups
    Improve health and safety
    Production improvement
    Equipment tracking capability
  • Solutions
    Allows quick identification of problem and locations for rapid response to mine emergencies
    Enhanced communication between surface and underground operations thus improving equipment and manpower utilization/allocation/reassignment and maintenance
    Use of small portable Wi-Fi phone units provides ease of use for timely response to production and safety needs
    Underground and surface tracking of equipment
    A single number follows the person anywhere in the world
    Integrated voice mail and email
    Global help desk
  • Benefits
    Minimizes expensive cell phone traffic
    All users will be able to communicate seamlessly anywhere in the world (one product does it all)
    Rapid response to changing underground situations to maximize material movement
    Decreases equipment downtime through better information on location and repairs required
  • Achievements and Awards
    May 2010 Microsoft Momentum Magazine Cover Story
    “Gold Standard”
    Awarded “Most Innovative Company 2010”from Cisco Europe
    Finalist “Most Innovative Business Impacting Network of the Year”
    First mining company to deploy non-proprietary communicationtechnologies in the mines
    Created three way integrationwith Cisco VoIP, Tandberg and OCS
  • Implementing CRM in Your Environment
    Shan McArthur
    VP of Technology, Adxstudio
  • Afternoon Break #Tech Days
    8:30 – 9:00 Registration – Morning Refreshments & Vendor Exhibits
    9:00 – 9:15 Acrodex Welcome Address
    9:15 – 10:15 Getting Your Organization Cloud-Ready: Fully Virtualizing Your Infrastructure
    10:15 – 10:45 Desktop Virtualization – Case Study
    10:50 – 11:20 Blackberry in the Enterprise – RIM Information Session
    11:30 – 12:30 Beyond Storage Efficiency and Automated Data Protection in Virtual Environments – NetApp Information Session
    12:00 – 12:45 Lunch & Vendor Exhibits
    12:45 – 1:30 Software Asset Management
    1:30 – 2:15 Collaborate, Communicate – Integrating a UC Platform and Mobile Devices
    2:15 – 3:00 Implementing CRM in Your Environment
    3:00 – 3:15 Refreshment Break and Transition to Breakout Sessions
    3:15 – 3:45 Mobility Management – LANDesk Information Session
    3:55 – 4:25 Megatrends in IT – HP Information Session
    4:30 – 5:00 Reflections and Closing Remarks
    5:00 – 7:00 Cocktail Reception
  • Mobility Management – LANDesk Information Session
  • Don Moss
    Channel Systems Engineer
  • LANDesk Software
    The Leader in Helping Simplify & Control IT Complexity
    LANDesk named a “Leader” in the 2010 Gartner Magic Quadrant for systems lifecycle management
    One of only two vendors on the three Magic Quadrants for management, endpoint security, and service desk (Gartner 2010)
    698% return on investment within 3 years; payback in 5 months (IDC 2011)
    LANDesk saves over $32,022 per 100 users, per year (IDC 2010)
    Apple, Credant, Cognizant, IBM, Intel, Kaspersky, Lenovo, Microsoft, Wipro
    400+ certified VARs/system integrators worldwide
  • The LANDesk “complete” Solution
    Gartner Magic Quadrant
    PC Configuration Life Cycle Management Tools
    Jan 2011
    “LANDesk has one of the most complete products in terms of overall functionality, and the code base is solid and stable. LANDesk benefited this year from an increased weight on managing non-Windows clients…
    LANDesk has a strong OEM partnership with VMware for its Thinapp product. LANDesk has tight integration with a fairly large number of customers using the application virtualization offering”
  • Your Extended Team
  • Delivering Value
  • Delivering Value
    Their Challenges?
  • >LANDesk Management and Security Suite
    Power &
    Endpoint Security & Compliance
    Management AutomationPlatform
    IT Service
  • What is mobility?
    What’s driving the need to manage mobility?
    What are the three keys to managing the mobile enterprise
    How can I see mobile devices on my networkand who they belong to?
    How can I manage and secure the corporate data on my user’s devices?
    What is LANDesk’s approach to mobility?
    How do we get started?
    >We’ll Answer 7 Questions:
  • >What is Mobility?
    • Mobile Users
    • By 2015, there will be nearly one mobile device for every person alive. Projections indicate there will be over 7.1 billion mobile-connected devices—approximately equal to the world’s population in 2015 (7.2 billion). 1
    • By 2013, more than a third of the world’s workforce will consist of mobile workers, potentially 1.2 billion people. 2
    • Mobile Devices
    • In the fourth quarter of 2010, 100 million smartphone units shipped compared to 92 million PC units. For the first time, smartphones outshippedPCs. 3
    • Apple will ship 43.7 million iPads in 2011 and 63.3 million in 2012, up from an estimated 14 million in 2010. 4
  • Endpoint Transformation – Mobile Devices
    Computing Devices
    Projected percentage of unit sales in US
    • 2009 – Microsoft represents 84% of PC Operating Systems
    • Tablets market share will rise from 6% to 23% by 2015…
    • 2010 and beyond – Tablets and smartphones will be substitutes for PCs
    • …desktop shares will drop from 32% in 2010 to 18% by 2015
    • …in the future, Users will opt for one PC and a mix of tablets and smartphones
    • New OS’s will offer a different experience driven by applications to provide functions
    Source: Forrester Research, The Wall Street Journal-6/9/10
  • Multiple Tipping Points
    IT Consumerization
    (App-driven, consumer-owned, co-mingled data)
    Digital Native Lifestyle
    (Always connected, social and multi-tasking)
    User Is The New Endpoint
    (Tech savvy, platform-transparent, user vs. device management)
  • Separation of Work and Personal
    5-7 Years Ago
    Corp. Servers
    Personal Storage
    Personal Time
    Work Time
    Work Desktop
    Personal Computer
    Personal Calendar
    Work Calendar
    Work Contacts
    Work Cell Phone
    Personal Cell Phone
    Personal Contacts
    IT Involvement
    IT Dilemma
  • Digital Lifestyle
    Mobile Apps
    Personal Storage
    Corp. Servers
    Smart Phone
    Social Network
    Cloud Storage & Apps
    IT Involvement
    IT Dilemma
  • Why Should You Care?
    “By 2013, those corporate IT departments that have not enabled a diverse population of devicesandend-user choicesthrough emphasis on manageability, policy enforcement and security evaluations will become hopelessly outmoded and struggle to function.
    This will cause chaos and substantially raise the total cost of ownership of the organization. ”
  • See and know what you have
    Set and enforce effective IT policy
    Manage and secure anywhere, anytime
    Managing the Mobile Enterprise
    >What Are The 3 Keys To Succeed?
  • Know What You Have – Greater Visibility
    >How Can I See Mobile Devices?
    Discovery and Inventory
    20+ years of experience
    Know what you have and what’s connecting to your network
    Discover any device accessing yourcorporate data
    Company owned vs. Employee owned devices
  • Security Stats – Where and How
    Security breach information is taken from – an online database of reported worldwide security breaches
  • A Layered Security Solution is Key
    • Executive Dashboard
    • Reporting
    • Alerting
    • Compliance
    • Process Diagrams
    • IT Workflows
    • Business Process
    Knowledge &
    • Data Encryption Policies
    • Extended Media Encryption
    • Shadow Copy
    • Cloud Services Appliance
    • Location Based Policies
    • Anti-bridging Tech.
    • Mobile Devices
    • Buffer Overflow
    • Application Control
    • HIPS/Whitelisting
    • Antivirus/anti-spyware
    • Security Configuration
    • Device Control Policies
    • Agent Persistence
    • Firewall
    • OS Patching
    • App Patching (Beyond MS)
    • Cross PlatformPatching
    • Distributed Discovery
    • Discover firewalled devices
    • Real-time Discovery
    • WAP Discovery
  • The Sum of All Fears:
    ‘Oh That Guy’
    • Nomadic
    • Early Adopter w/ Multiple Devices
    • Want access to be more productive
    • A‘Jailbreaker’
    • Policy ‘Skirter’ / Ignores policy
  • The LANDesk Answer
  • Laying The Foundation for Mobility Management
    >How do you focus on the user?
    • Start with heterogeneous management
    • Common management infrastructure
    • Single “pane of glass” management help you consolidate technology
    • Process integration
    • Include multi-layered security
    • 5 Powers – Protection, Patch, Policy, Proof and Process
    • Top it off with software and service management
  • Manage and Secure through the Cloud
    >Distributed Enterprise
    Data encryption
    Manage and Secure through the cloud – Cloud Service Appliance
    Mobile or location aware policies
    Host Intrusion Protection System (HIPS)
    USB Blocking
    Shadow Copying
    System & Application Patching
    LANDesk Cloud Services Appliance
  • LANDesk Mobility Management Strategy
    >What Is LANDesk’s Mobility Approach?
    Leverage LANDesk Competencies
    • Platform
    • Agentless discovery and management for employee-owned devices
    • Single Agent-based management to greater management and security features
    • Automated management activities
  • Agentless – Email Client Layer
    Exchange & Blackberry Enterprise Server (BES)
    >First Generation
    >Leverages Existing Email Infrastructure
    >View it by user and by device
    >Basic management and security capabilities
  • Discovery…How it works…
    My LANDesk e-mail
    Mobile devices appear in the console
    New device configures ActiveSync client
    Blackberry provisioned with BES
    Discovery runs…
  • Where do we go from here?
  • Single Agent – Managed Mobility
    Agent-based & Management Layer
    >Next Gen
    >Apple MDM SDK
    >Leverage management standards as they develop
  • Policy Management for OEMs
    • Summary
    • Question & Answers
  • Megatrends in IT – HP Information Session
  • Neil Thompson
    Solutions Architect
  • Closing Address
    Tim Sterzer
    Senior Sales Team Lead
  • Special thanks to…
  • Questions
    Tim Sterzer