0
INTRODUCTION TO
DRUPAL COMMONS
Managing an online community
Wednesday, September 11, 13
Acquia Training!
• http://training.acquia.com/events
Wednesday, September 11, 13
Acquia Training!
• http://training.acquia.com/events
Wednesday, September 11, 13
Drupal Commons
• http://commons.acquia.com/
• https://www.acquia.com/downloads#commons
Wednesday, September 11, 13
Example: Dev.twitter.com
Wednesday, September 11, 13
Who is this session for?
• You’re a community manager and you want
to know what Commons can do.
• You have a Drupal Common...
More soon
• Part 2 next week!
http://www.acquia.com/resources/webinars
Wednesday, September 11, 13
What do community
managers do all day?
Wednesday, September 11, 13
Kinds of communities
• Peer-led (social) product support.
• Moderators in sensitive communities.
• Public face of governme...
Your role
• Story teller: Make content that engages
people.
• A good listener: Being on top of what people
are talking abo...
Your challenges
• Growing membership
• Encouraging Participation
• Keeping on top of internal messaging
• Creating natural...
Multiple systems
• Fractured across many systems
• CMS separate?
Blogs
Forums
Wiki
Wednesday, September 11, 13
What do you use?
• Social media: Twitter, Facebook, YouTube
• Email campaign tools
• Analysis software
• A suite of fractu...
Welcome to Drupal
Commons
Wednesday, September 11, 13
Let’s dig in!
• Logging in
• What can members do?
• Where’s the action?
• Creating groups
• Adding content
• Moderating co...
Home page differences
Wednesday, September 11, 13
Logged in home page
Wednesday, September 11, 13
Lower barriers
Wednesday, September 11, 13
Your users
Wednesday, September 11, 13
Users
• Username based on your email.
• Default: Users cannot change their username
• My site: Change own username, OK!
We...
Creating accounts
• Default: Anyone can make an account
• My Site: Visitors, but administrator approval
is required
Wednes...
Profiles
• Info
• Name, Bio, social
media links, etc
• Visibility
• Anonymous users
can’t see them
• Only logged in users
...
Account
• Username (not by
default!)
• Password
• Email
• Picture
• Timezone
Wednesday, September 11, 13
Notifications
• Choose which updates to get.
Wednesday, September 11, 13
• Defaults: For non-logged in, logged in,
moderator and admin.
• My site: I added Community Manager
Roles
Wednesday, Septe...
My “CMGR” role
• Can administer
comments
• Can all content types
• Create messages
• Add revisions to
content
• Administer...
Member to member
communication
Wednesday, September 11, 13
Follow v trusted contact
Wednesday, September 11, 13
Approval needed
Wednesday, September 11, 13
Private messages
Wednesday, September 11, 13
Communication
• Private messages available when approved
as trusted contacts.
• My site? Allow disabling private messages....
Demo: Private messages
• Reading messages
• Adding a trusted user.
• Sending a private message.
Wednesday, September 11, 13
Group dynamics in
Drupal Commons
Wednesday, September 11, 13
Create a group
Wednesday, September 11, 13
Subject to moderation
• Default: Anyone can add a group, admin
must approve
Wednesday, September 11, 13
Demo: Adding a “closed” group
Wednesday, September 11, 13
Protected
Wednesday, September 11, 13
Hidden activity
• Hidden from non-members
Wednesday, September 11, 13
Lower barriers
• You don’t need to “join” a group.
• Anyone can add content to open groups.
• Easier to participate.
Wedne...
Engaging content
Wednesday, September 11, 13
Content planning
• Stay current and relevant
• Don’t plan too far ahead
• See how participants react to content
• Find you...
Engaging content
• Engagement drivers include prompts that
encourage response.
• Questions,
• Fill in the blanks,
• Guessi...
Demo:content in groups
• Note the form appears above summaries
Wednesday, September 11, 13
Demo: Wiki
• Add a
wiki page
• Content
in
multiple
groups
Wednesday, September 11, 13
Demo: Add a page
• Guidelines page
• Add link to menu
Wednesday, September 11, 13
Types of content
• Answer
• Event
• Page
• Poll
• Post
• Question
• Review
• Wiki
Wednesday, September 11, 13
Engagement and
growing community
Wednesday, September 11, 13
Growing
• Focus on quality not quantity.
• Stable growth
• Clear guidelines of acceptable participation
• Invite members t...
Managing conversation
• Don’t instantly respond, so others get a
chance to reply to each other.
• Add a “devil’s advocate”...
Events
Wednesday, September 11, 13
Users adding content
Wednesday, September 11, 13
Moderating content
Wednesday, September 11, 13
Confirm
• Confirm reporting
Wednesday, September 11, 13
Administration
• Site admins can see this queue
Wednesday, September 11, 13
Demo: Reporting content
• Defaults:
• Comment inappropriate
• Content inappropriate
• You can also add ability to flag user...
Questions?
Wednesday, September 11, 13
More soon
• Part 2 next week
http://www.acquia.com/resources/webinars
Wednesday, September 11, 13
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Intro to Commons, Part 1: How to Manage Your Online Community

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Transcript of "Intro to Commons, Part 1: How to Manage Your Online Community"

  1. 1. INTRODUCTION TO DRUPAL COMMONS Managing an online community Wednesday, September 11, 13
  2. 2. Acquia Training! • http://training.acquia.com/events Wednesday, September 11, 13
  3. 3. Acquia Training! • http://training.acquia.com/events Wednesday, September 11, 13
  4. 4. Drupal Commons • http://commons.acquia.com/ • https://www.acquia.com/downloads#commons Wednesday, September 11, 13
  5. 5. Example: Dev.twitter.com Wednesday, September 11, 13
  6. 6. Who is this session for? • You’re a community manager and you want to know what Commons can do. • You have a Drupal Commons site, and you need to manage the content and community. • You can also schedule a demo acquia.com/demo-drupal-commons-3 Wednesday, September 11, 13
  7. 7. More soon • Part 2 next week! http://www.acquia.com/resources/webinars Wednesday, September 11, 13
  8. 8. What do community managers do all day? Wednesday, September 11, 13
  9. 9. Kinds of communities • Peer-led (social) product support. • Moderators in sensitive communities. • Public face of government agencies. • Volunteer-led social groups for learning. Wednesday, September 11, 13
  10. 10. Your role • Story teller: Make content that engages people. • A good listener: Being on top of what people are talking about, what they are saying. • Analyzer: Gather data about the community, monitor progress. • Good communicator: Liaise between your company or organization to members. • Friendly host: Entertaining, educating, fun, welcoming and safe. Wednesday, September 11, 13
  11. 11. Your challenges • Growing membership • Encouraging Participation • Keeping on top of internal messaging • Creating natural conversation Wednesday, September 11, 13
  12. 12. Multiple systems • Fractured across many systems • CMS separate? Blogs Forums Wiki Wednesday, September 11, 13
  13. 13. What do you use? • Social media: Twitter, Facebook, YouTube • Email campaign tools • Analysis software • A suite of fractured systems: Message board, wiki, blog, CMS, etc etc. • OR! - Your own community website - Built with Commons Wednesday, September 11, 13
  14. 14. Welcome to Drupal Commons Wednesday, September 11, 13
  15. 15. Let’s dig in! • Logging in • What can members do? • Where’s the action? • Creating groups • Adding content • Moderating content Wednesday, September 11, 13
  16. 16. Home page differences Wednesday, September 11, 13
  17. 17. Logged in home page Wednesday, September 11, 13
  18. 18. Lower barriers Wednesday, September 11, 13
  19. 19. Your users Wednesday, September 11, 13
  20. 20. Users • Username based on your email. • Default: Users cannot change their username • My site: Change own username, OK! Wednesday, September 11, 13
  21. 21. Creating accounts • Default: Anyone can make an account • My Site: Visitors, but administrator approval is required Wednesday, September 11, 13
  22. 22. Profiles • Info • Name, Bio, social media links, etc • Visibility • Anonymous users can’t see them • Only logged in users can Wednesday, September 11, 13
  23. 23. Account • Username (not by default!) • Password • Email • Picture • Timezone Wednesday, September 11, 13
  24. 24. Notifications • Choose which updates to get. Wednesday, September 11, 13
  25. 25. • Defaults: For non-logged in, logged in, moderator and admin. • My site: I added Community Manager Roles Wednesday, September 11, 13
  26. 26. My “CMGR” role • Can administer comments • Can all content types • Create messages • Add revisions to content • Administer all groups permissions • View details for all votes • View rate results page • Event: Register other people • View the site in “Admin” mode” • Edit terms in Topics • Create and edit paths for content Wednesday, September 11, 13
  27. 27. Member to member communication Wednesday, September 11, 13
  28. 28. Follow v trusted contact Wednesday, September 11, 13
  29. 29. Approval needed Wednesday, September 11, 13
  30. 30. Private messages Wednesday, September 11, 13
  31. 31. Communication • Private messages available when approved as trusted contacts. • My site? Allow disabling private messages. Wednesday, September 11, 13
  32. 32. Demo: Private messages • Reading messages • Adding a trusted user. • Sending a private message. Wednesday, September 11, 13
  33. 33. Group dynamics in Drupal Commons Wednesday, September 11, 13
  34. 34. Create a group Wednesday, September 11, 13
  35. 35. Subject to moderation • Default: Anyone can add a group, admin must approve Wednesday, September 11, 13
  36. 36. Demo: Adding a “closed” group Wednesday, September 11, 13
  37. 37. Protected Wednesday, September 11, 13
  38. 38. Hidden activity • Hidden from non-members Wednesday, September 11, 13
  39. 39. Lower barriers • You don’t need to “join” a group. • Anyone can add content to open groups. • Easier to participate. Wednesday, September 11, 13
  40. 40. Engaging content Wednesday, September 11, 13
  41. 41. Content planning • Stay current and relevant • Don’t plan too far ahead • See how participants react to content • Find your sweet spot for time of day, specific day of week. Wednesday, September 11, 13
  42. 42. Engaging content • Engagement drivers include prompts that encourage response. • Questions, • Fill in the blanks, • Guessing games, • Debates, • Turn updates into polls. Wednesday, September 11, 13
  43. 43. Demo:content in groups • Note the form appears above summaries Wednesday, September 11, 13
  44. 44. Demo: Wiki • Add a wiki page • Content in multiple groups Wednesday, September 11, 13
  45. 45. Demo: Add a page • Guidelines page • Add link to menu Wednesday, September 11, 13
  46. 46. Types of content • Answer • Event • Page • Poll • Post • Question • Review • Wiki Wednesday, September 11, 13
  47. 47. Engagement and growing community Wednesday, September 11, 13
  48. 48. Growing • Focus on quality not quantity. • Stable growth • Clear guidelines of acceptable participation • Invite members to share content. • Praise and highlight the contributions of members. Wednesday, September 11, 13
  49. 49. Managing conversation • Don’t instantly respond, so others get a chance to reply to each other. • Add a “devil’s advocate” point of view to a thread encourages others to join a debate. • When conversations get heated, employ “diminishing replies”. Wednesday, September 11, 13
  50. 50. Events Wednesday, September 11, 13
  51. 51. Users adding content Wednesday, September 11, 13
  52. 52. Moderating content Wednesday, September 11, 13
  53. 53. Confirm • Confirm reporting Wednesday, September 11, 13
  54. 54. Administration • Site admins can see this queue Wednesday, September 11, 13
  55. 55. Demo: Reporting content • Defaults: • Comment inappropriate • Content inappropriate • You can also add ability to flag user abuse, terms, groups, etc. Wednesday, September 11, 13
  56. 56. Questions? Wednesday, September 11, 13
  57. 57. More soon • Part 2 next week http://www.acquia.com/resources/webinars Wednesday, September 11, 13
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