http://training.acquia.com
Deliver great training sessions
Technical training tips for Drupal trainers
http://training.acq...
Hello!
• Heather James
• Manager of Learning
Services
• @learningdrupal
The team
• Ben Ortega:
Director
• Prasad Shirgaonkar
Curriculum developer
• Peter Manijak:
Global Certification
lead
Acquia Training
• Started in 2010
• Partner delivered
program
• Classroom, online live
and self paced
training
• Public an...
http://training.acquia.com/events
Fun is memorable
Learning by doing
Feedback is crucial
Pop Quiz!
a) Email right after the
event?
b) Prompt survey 20 mins
before end?
c) Email one day after the
event?
d) Take 5...
It gets better
• Experienced trainers with less Drupal expertise
get higher ratings.
• Subject matter experts with no trai...
Practice!
• Run free events
• Community training
• Global Drupal
Training days
• drupal.org/learn-drupal
speaking experien...
Surveys and Feedback
Before the training
• What prior experience?
• HTML/CSS/PHP?
• Some experience with
Drupal?
• Current...
Let’s go step-by-step
1. Get prepared!
2. Don’t trip on logistics
3. Strong start and ending
4. Technical training that wo...
Get prepared
Practice the materials
Courses
http://training.acquia.com/courses
Pop Quiz!
a) Views, it’s all about
content lists
b) They need to know
fields first
c) Content types
d) Teach them about
mo...
Drupal
* Not to scale
Our content
Broad
Detail
Practice
• Spiral approach
• Sessions
– Units
• Exercises
• Challenge exercises
• Review sessions
Unit structure
Increasing independence
Practice the content
• Practice the
presentations
• Work through the
exercises, all the
exercises
• Don’t get surprised!
Don’t trip on logistics
Easy to get right, and mess up
Logistics checklist
 Parking, directions, food
nearby, where’s the loo?
 Can they see the
screen?
 Hear you?
 Room com...
Venue requirements
• Data Projector
• Projector Screen or white wall
• Whiteboard & markers (or flip chart with paper)
• W...
What to pack?
• Projector dongle!
• Your own whiteboard
markers + eraser
• Extra pens & extra
“scrap paper”
• A noisy time...
“What to pack”
http://imrodmartin.com/how-i-pack-three-computers-a-projector-and-an-ipad-when-i-
travel/
Strong start and ending
Good for learning!
Welcome!
• “Name map” not tags.
• Map room, write in
names on map
• Keep up with you.
Who are you?
• Establish who you are, what you do, who
you work for.
• Your credibility is important
• Don’t name drop, et...
Introductions
• Smaller groups, personal introductions are
good.
• Prompts:
– “Why did you choose Drupal?” or
– “What proj...
Breaks are important
• Make sure you lead
by taking a break.
• Join people for coffee
• Be the “host of the
party”, mingle...
Getting feedback
• 20 mins before the end of the
class, please announce it's time to wrap
up.
• Load the "feedback" slide....
Technical training tips
Fears!
a) People won’t like me
b) People will see that I
don’t know everything
c) Someone will ask a
question I don’t know...
Learners are heroes
• Stage the drama
• Pose the problem
• Make sure “why” is
very clear
• Crisis > Solution >
Hero!
Don’t skip the demos!
• A unit is:
– A concept
– A presentation
– A demonstration
– Some kind of “doing”
exercise or activ...
Exercises are essential
• Practice time.
• Using manual for
exercises.
• You need to walk
around the
room, check what
peop...
Challenge exercises
• Prompts
• Hints
• Ideas
• Let people come up
with their own
challenges.
Practical teaching strategies
Spot the pitfalls
a) I won’t have enough
content
b) I’ll have too much
content
c) People will be bored
with the content
d)...
Stay on schedule
• Resist rabbit holes
• Park debates and
detours
• Reward prescient
questions, but don’t
get ahead of gro...
Reward good questions!
• Divide whiteboard
• “Park” really good
questions
• Use them as
examples or prompts
later
Don’t give away the answers
• Confusion precedes a
learning experience
• Give nudges
• ELICIT
How to elicit
Learner asks
• What does this do?
• What happens if I do
this?
• What does this mean?
• How would you do tha...
Cases
Apply new
knowledge to
novel situations
Paper based exercises
Drawing wireframes
Content models
Flow charts
Personalizing
Internalizing
Don’t skip reviews
• If any time is
slipping, most
importantly: Don’t skip
the review activities.
Activate prior knowledge
• Build on personal
experience
• Draw in prior
knowledge
• Value learners’ prior
experience.
Cognitive load
• Coordinate the
message between
what you're
doing, what they're
reading and what you
say.
Saying
Doing
See...
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How to Deliver Great Training Sessions

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  • Thanks for joining me today to talk about how to deliver great training sessions.
  • We try and make the training we do interactive, creative and fun. In this presentation, I’m going to use the Acquia training materials and program as our base example, but I hope even if you’re teaching with your own materials or even another topic that you’ll get something out of this.
  • First, before we really get into the nitty gritty. I want to tell you something: The only way you’re going to improve your own training skill is through practice. And feedback.
  • Pop quiz!! If you expect to get feedback from a follow up email you will be disappointed with the return rate. Ask me how I know!
  • Feedback is a gift. I think it’s one of the few professional practices in our sector where you can get immediate response on your performance, make specific changes and see drastic improvements quickly!!
  • We have prospective partners teach hello drupal, or run community events before they join the program. Global 30 may.
  • Use surveys before the training to ask WHO is coming. This helps trainers prepare. Use surveys AFTER the training to capture their impressions.
  • Over the next part of this presentation I’m going to go step by step through how to prepare and deliver training.
  • even before u step in door. You need to prep. I want to talk briefly about the materials – and HOW you’ll go about teaching Drupal.
  • Our course catalog is made of modular courses grouped into tracks. If people have taught before they join us, they probably do have strong opinions about the right order to teach DRUPAL in
  • So let’s take the quiz… Once you get the basics aside, where’s the best place to start hands on training? The best place is all those places.
  • Drupal has a the chicken and egg problem. Where is the best place to start? Many things so interconnected. You can’t REALLY understand fields until you understand display, but you can’t display anything until you have content you can’t have content till you have content types, with fields.
  • We use a spiral approach generally in the materials. Starting broad, then getting details in an area, and going into practice. Increasing in independence.
  • Earlier exercises have all steps written out. Later ones might have a table with recommended settings.
  • If a trainer isn’t well familiar with the materials you will see that they have trouble keeping on the schedule. The presentation materials have advice about what to say and specific points to highlight, but we encourage the trainers to share their experience and cases.
  • Don’t let logistics get you!
  • Common issues in feedback are about the venue.
  • chair and table configuration to make it easy to move around.
  • if you like to give out prizes. Seems juvenile, perhaps, but it’s fun! Rewards for coming up with great questions, or coming up with interesting ideas.
  • Rod records these in his own home studio. He offers advice if you have to travel a lot like he does.
  • People remember the beginning and ends of things really well.
  • Welcome people as the arrive. Write names and even phonetic if you’re not sure on pronunciation, get it sorted at the start.
  • But not TOO much info. They don’t want to hear about your famous clients. If you find YOU”re speaking more about your experience than the learners. Check yourself. Stop.
  • We often advise if the weather is nice to get outside, go out together for lunch.
  • Tell them at the start of the class that their feedback is really important, and that you'll be asking them for it at the end of the day.
  • As a subject matter expert you actually run the risk of overloading novice Drupal users. You may veer beyond the subject area, and add extra jargon, unrelated concepts and ideas in lengthy lectures. While it may feel to you that you're imparting your great wisdom... it can overload the learners and be potentially harmful.
  • The sad truth is, many people in our industry really undervalue their knowledge. The painful thing is: YOU CANNOT EVER KNOW EVERYTHING SO GET OVER IT.
  • Each new learning activity is a drama - there’s a crisis and the hero (your learner) can now solve it with their new tool: Drupal. Ask yourself: WHY about every topic you introduce. Then, answer it from the perspective of the actual people in your audience. You should have a pre-training survey and know the backgrounds of most of your attendees.
  • The exercises are not always “technical” in the sense that they are
  • Wear comfortable shoes
  • By the end of Day 1 of the site building course, people should be able to ‘reverse engineer’ major brand sites
  • B. Especially with our course materials, we do see that partners think there is “too much” content to start. Once they become familiar with it, they have no trouble with it in the classroom. They know what to expect.
  • Sometimes people are very tuned into the natural flow of the course. They ask questions about topics you will be covering very soon. It’s tempting to respond. This is the kind of thing you should hold off on, park and save. Then they might be able to answer their own question soon.
  • Make a column on the whiteboard.
  • Learning is sometimesunomfortable and emotional. You could say tat in order to learn you need to be at least a little confused at one point. You’re solving a problem, your brain is activated.
  • Education sparks a learner’s imagination. Latin educo“draw out”. Trainign is on the other hand very specific, process focused. Sometimes learners need permission. This can also be cultural and age specific.
  • Apply learning to novel situations.
  • But it’s NOT about the content. It’s about making connections. Learning is like a bridge from what you know to what you don’t know. Build on background and prior knowledge. This also shows you value learners’ prior experience.
  • Does what you’re talking about match the slides behind you and the exercises before them? The demo you just did?
  • How to Deliver Great Training Sessions

    1. 1. http://training.acquia.com Deliver great training sessions Technical training tips for Drupal trainers http://training.acquia.com
    2. 2. Hello! • Heather James • Manager of Learning Services • @learningdrupal
    3. 3. The team • Ben Ortega: Director • Prasad Shirgaonkar Curriculum developer • Peter Manijak: Global Certification lead
    4. 4. Acquia Training • Started in 2010 • Partner delivered program • Classroom, online live and self paced training • Public and client training.acquia.com/events
    5. 5. http://training.acquia.com/events
    6. 6. Fun is memorable
    7. 7. Learning by doing Feedback is crucial
    8. 8. Pop Quiz! a) Email right after the event? b) Prompt survey 20 mins before end? c) Email one day after the event? d) Take 5 minutes at the end of the day? When to deliver feedback survey?
    9. 9. It gets better • Experienced trainers with less Drupal expertise get higher ratings. • Subject matter experts with no training experience initially get lower ratings. • Training skills can be improved with experience. • Feedback is essential!
    10. 10. Practice! • Run free events • Community training • Global Drupal Training days • drupal.org/learn-drupal speaking experience != teaching experience
    11. 11. Surveys and Feedback Before the training • What prior experience? • HTML/CSS/PHP? • Some experience with Drupal? • Current role? After the training • Value experience? • Would they recommend it? • Specific comments and suggestions.
    12. 12. Let’s go step-by-step 1. Get prepared! 2. Don’t trip on logistics 3. Strong start and ending 4. Technical training that works 5. Practical teaching strategies
    13. 13. Get prepared Practice the materials
    14. 14. Courses http://training.acquia.com/courses
    15. 15. Pop Quiz! a) Views, it’s all about content lists b) They need to know fields first c) Content types d) Teach them about modules/extending Drupal Where’s the best place to start teaching Drupal?
    16. 16. Drupal * Not to scale
    17. 17. Our content Broad Detail Practice • Spiral approach • Sessions – Units • Exercises • Challenge exercises • Review sessions
    18. 18. Unit structure
    19. 19. Increasing independence
    20. 20. Practice the content • Practice the presentations • Work through the exercises, all the exercises • Don’t get surprised!
    21. 21. Don’t trip on logistics Easy to get right, and mess up
    22. 22. Logistics checklist  Parking, directions, food nearby, where’s the loo?  Can they see the screen?  Hear you?  Room comfortable temperature? When it works, no one notices
    23. 23. Venue requirements • Data Projector • Projector Screen or white wall • Whiteboard & markers (or flip chart with paper) • Wifi or wired access • Flat room (ideally) • Classroom-style configuration
    24. 24. What to pack? • Projector dongle! • Your own whiteboard markers + eraser • Extra pens & extra “scrap paper” • A noisy timer • Pack a water bottle! • Prizes like candy or Drupal stickers
    25. 25. “What to pack” http://imrodmartin.com/how-i-pack-three-computers-a-projector-and-an-ipad-when-i- travel/
    26. 26. Strong start and ending Good for learning!
    27. 27. Welcome! • “Name map” not tags. • Map room, write in names on map • Keep up with you.
    28. 28. Who are you? • Establish who you are, what you do, who you work for. • Your credibility is important • Don’t name drop, etc.
    29. 29. Introductions • Smaller groups, personal introductions are good. • Prompts: – “Why did you choose Drupal?” or – “What project are you planning to use Panels for?”
    30. 30. Breaks are important • Make sure you lead by taking a break. • Join people for coffee • Be the “host of the party”, mingle, introdu ce people.
    31. 31. Getting feedback • 20 mins before the end of the class, please announce it's time to wrap up. • Load the "feedback" slide. • Open up Q+A. This is a time for reflection.
    32. 32. Technical training tips
    33. 33. Fears! a) People won’t like me b) People will see that I don’t know everything c) Someone will ask a question I don’t know What are you most nervous about?
    34. 34. Learners are heroes • Stage the drama • Pose the problem • Make sure “why” is very clear • Crisis > Solution > Hero!
    35. 35. Don’t skip the demos! • A unit is: – A concept – A presentation – A demonstration – Some kind of “doing” exercise or activity
    36. 36. Exercises are essential • Practice time. • Using manual for exercises. • You need to walk around the room, check what people are working on.
    37. 37. Challenge exercises • Prompts • Hints • Ideas • Let people come up with their own challenges.
    38. 38. Practical teaching strategies
    39. 39. Spot the pitfalls a) I won’t have enough content b) I’ll have too much content c) People will be bored with the content d) People will want other content What is the most likely scenario?
    40. 40. Stay on schedule • Resist rabbit holes • Park debates and detours • Reward prescient questions, but don’t get ahead of group.
    41. 41. Reward good questions! • Divide whiteboard • “Park” really good questions • Use them as examples or prompts later
    42. 42. Don’t give away the answers • Confusion precedes a learning experience • Give nudges • ELICIT
    43. 43. How to elicit Learner asks • What does this do? • What happens if I do this? • What does this mean? • How would you do that? Teacher asks • Try that out! • Sounds like a good idea. • Let me watch you while you try it. • What do you think you’d need first?
    44. 44. Cases Apply new knowledge to novel situations
    45. 45. Paper based exercises Drawing wireframes Content models Flow charts Personalizing Internalizing
    46. 46. Don’t skip reviews • If any time is slipping, most importantly: Don’t skip the review activities.
    47. 47. Activate prior knowledge • Build on personal experience • Draw in prior knowledge • Value learners’ prior experience.
    48. 48. Cognitive load • Coordinate the message between what you're doing, what they're reading and what you say. Saying Doing Seeing
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