Acquia Opensource Conference 2014 for UK Public Sector

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Presentation from Acquia Workshop at the Opensource 2014 conference on 3rd April in London

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Acquia Opensource Conference 2014 for UK Public Sector

  1. 1. 1 Transforming Innovation & Digital Engagement with Drupal
  2. 2. 2
  3. 3. 3
  4. 4. 4 COLLABORATION   The ‘Ends’ in the Public Sector!    COLLABORATION   TRANSPARENCY  PARTICIPATION   INNOVATION  
  5. 5. 5 Collaboration!
  6. 6. 6 Collaboration! alert.mta.info  
  7. 7. 7 Collaboration! Goto.sbs.ox.ac.uk  
  8. 8. 8 The ‘Ends’ in the Public Sector!    COLLABORATION   TRANSPARENCY  PARTICIPATION   INNOVATION  
  9. 9. 9 itdashboard.gov   Transparency!
  10. 10. 10 itdashboard.gov   Transparency!
  11. 11. 11 itdashboard.gov   Transparency!
  12. 12. 12 The ‘Ends’ in the Public Sector! PARTICIPATION   INNOVATION      COLLABORATION   TRANSPARENCY  
  13. 13. 13 data.gov.uk   Innovation!
  14. 14. 14 data.gov.uk   Idea9on   Apps   Open  Data   Innovation!
  15. 15. 15 Westminster.gov.uk   Innovation!
  16. 16. 16 The ‘Ends’ in the Public Sector! PARTICIPATION      COLLABORATION   TRANSPARENCY   INNOVATION  
  17. 17. 17 h?ps://pe99ons.whitehouse.gov/   Participation!
  18. 18. 18 SOURCE:  h?p://wwwh?p://www.whitehouse.gov/infographics/pe99ons-­‐update-­‐0812.   Participation! h?ps://pe99ons.whitehouse.gov/  
  19. 19. 19 Participation! energy.gov  
  20. 20. 20 Participation! energy.gov  
  21. 21. 21 The ‘Ends’ in the Public Sector!    COLLABORATION   TRANSPARENCY   INNOVATION   PARTICIPATION  
  22. 22. 22 Transforming Global Government!
  23. 23. 23 Transforming UK Public Sector! Central  government   •  h?p://data.gov.uk/   •  h?p://highspeedrail.dN.gov.uk/   •  h?p://www.hs2.org.uk/   •  h?p://www.spso.org.uk/   •  h?p://skillsdevelopmentscotland.co.uk/   Local  councils   •  h?p://www.brighton-­‐hove.gov.uk/   •  h?p://www.bristol.gov.uk/   •  h?p://www.eastcambs.gov.uk/   •  h?p://www.lambeth.coop/   •  h?p://www.london.gov.uk/   •  h?p://www.newcastle.gov.uk   •  h?p://www.staffsmoorlands.gov.uk   •  h?p://www.wirral.gov.uk/   Agencies  and  regulatory  bodies   •  h?p://dataportal.orr.gov.uk/   •  h?p://www.ofsted.gov.uk/   •  h?p://www.transportscotland.gov.uk/   •  h?ps://www.ruralgateway.org.uk/     Other  public  sector   •  h?p://www.bri9shcouncil.org     •  h?p://www.designcouncil.org.uk     •  h?p://educa9on.niassembly.gov.uk   •  h?p://www.historyofparliamentonline.org         NaConal  Health  Service   •  h?p://www.cqc.org.uk   •  h?p://www.eyetoeyewales.co.uk   •  h?p://www.heatherwoodandwexham.nhs.uk/   •  h?p://www.myhealth.london.nhs.uk/   •  h?p://www.midstaffspublicinquiry.com/    
  24. 24. 24 Why is it hard?!
  25. 25. 25 Flexibility And Speed Drive ! Digital Experience Systems! Source: Forrester Market Overview: Digital Experience Service Providers, February 2013 Core Business Systems •  Slow, deliberate change! •  Little experimentation! •  Emphasize transaction! •  Risk-averse! Core Business Systems
  26. 26. 26 Flexibility And Speed Drive ! Digital Experience Systems! Source: Forrester Market Overview: Digital Experience Service Providers, February 2013 Digital Experience Systems Core Business Systems •  Fast, frequent changes! •  Lots of experimentation! •  Emphasize content! •  Risk-tolerant! •  Slow, deliberate change! •  Little experimentation! •  Emphasize transaction! •  Risk-averse!
  27. 27. 27 How do you make this happen?!
  28. 28. 28 How Do You Make This Happen?!
  29. 29. 29 Content   Community   Conversion   Evangelize"Retain"Convert"Measure"Engage"Attract" Great Digital Experiences Create Value Through A Digital Engagement Process!
  30. 30. 30 Digital Lifecycle Management! Develop Test Deploy Scale Maintain Plan
  31. 31. 31 The Barriers! Develop Test Deploy Scale Maintain Plan Training  needs   IT  skills  &  resource   Admin/marke9ng  resource   Crea9ng  &  Managing  content   Design   Understanding  ci9zens   Maintenance  &  Patching   Security   Hos9ng  &  Reliability   Budget   Understanding  best  prac9ces   Ongoing  Support   Changing  embedded  processes   Exis9ng  SoNware/Hardware   Staff  resistance   Difficulty  jus9fying  ROI   Privacy  concerns   Lack  of  community  interest   Integra9on  
  32. 32. 32 Digital Lifecycle Management! Develop Test Deploy Scale Maintain Plan
  33. 33. 33 GDS Design Principles! 1.  Start  with  needs   2.  Do  less   3.  Design  with  data   4.  Do  the  hard  work  to  make  it  simple   5.  Iterate.  Then  iterate  again   6.  Build  for  inclusion   7.  Understand  context   8.  Build  digital  services,  not  websites   9.  Be  consistent,  not  uniform   10.  Make  things  open:  it  makes  things  be?er  
  34. 34. 34 What does this make possible?!
  35. 35. 35
  36. 36. 37 Creating an Immersive Experience! Location! Time! Gender! Topic! ???!
  37. 37. 38 Optimising for Goals! What if…! you could automagically optimise content, layout & journey for goal ! Subscribe! Comment! Click Through! Apply Online!
  38. 38. 39 The Means Must Match The End…!
  39. 39. 40 •  Founder and CTO Dries Buytaert •  400+ employees in US, Europe & Australia •  Acquia Software, Support & Cloud •  26 billion+ requests/month on Acquia Cloud •  775+ Partners Acquia – Dream it. Drupal it.
  40. 40. 41 Build something extraordinary…" …with Drupal!"
  41. 41. 42 twi?er:  @jbpshaw   E-­‐mail:  jim@acquia.com  

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